PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Keranique and Aveda as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Keranique
Aveda

Keranique and Aveda Overview

Total reviews
1217
36
Company responses
0
0
Issues resolved
5
0

Keranique was first mentioned on PissedConsumer on Aug 12, 2011 and since then this brand received 1217 reviews. It is 1181 reviews more than Aveda received since Jul 17, 2012.

Keranique and Aveda Consumer Ratings

Rank
209 out of 1215 in Cosmetics and Personal Care category
195 out of 1215 in Cosmetics and Personal Care category
Customer service
125 in category
152 in category
Website
172 in category
112 in category
Staff
129 in category
92 in category

According to consumer ratings and reviews, Aveda ranks 14 points higher in the Cosmetics and Personal Care category than Keranique. People gave Keranique 1.5 stars for Customer service criterion in Cosmetics and Personal Care category and it is 295 points higher than the worst rated brand in this category. At the same time, Aveda was rated 1.3 stars for Customer service criterion in this category and it is 268 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Aveda has a higher rating than Keranique. Regarding Staff criterion, consumers gave Keranique 1.5 stars and it is 69% greater than other in category. Aveda however was rated 1.9 stars and it is 78% greater than other in category.

Keranique and Aveda Rating Details

Customer service
1.5 (399 reviews)
1.3 (17 reviews)
Reviewer's quote

...I called the customer service number to complain but nothing was resolved..

PissedConsumer1684864

Wrote to Aveda Customer Service, no reply. This product is designed to be used as a facial lotion, but I needed something for my legs and elbows after a shower. SO thankful I had not yet used the product; cannot imagine what my face would look like! I am 55 years old and have NEVER experienced...

Gabrielle O
Website
1.7 (346 reviews)
2.2 (13 reviews)
Reviewer's quote

...I want to know how to dispose of this product and the website will not allow me to go on to cancel my products..

gale o

I tried the hand relief lotion on my hands and arms and with in an hour starting itching. I must have touched my face and neck with the lotion on my hands as my face around my eyes started itching and small red bumps came up all over my neck. This happened on a Friday afternoon. I have had my arms...

Shannon M
Staff
1.5 (338 reviews)
1.9 (14 reviews)
Reviewer's quote

... on-line how to use the product effectively to find it had scathing reviews mainly about people being billed hundreds of dollars for free trials and rude call staff. I looked up my email from Keranique and got the 1800-826-871 service number and spoke to Alexander. He said the line was bad and it kept going silent - good try but no cigar...

Reyna

Terrible coloring. Never go there

Olga O

Keranique and Aveda Pros and Cons

Pros
  • Disgusting trickery
  • Time wasting
  • Possible to cancel account over phone
  • Did refund one of my purchases quickly
Cons
  • Terrible customer service
  • Price
  • Manipulative
  • I do not like any of the aveda products
  • Allergic reaction
  • Products

Keranique and Aveda Most Positive Reviews

Top rated reviews
5

Honestly I paid 20 dollars toal for both conditioner and shampoo and I have never loved my hair more then I do now!...

4

I used the Aveda hair thinning products (Invati). The representative at the store (Tim) assured me that my hair would...

Keranique and Aveda Most Critical Reviews

Lowest rated reviews
1

I called Kernique in 30 days to return products explaining that it was not helping me and I was told to give it more...

1

Hi

I have been a loyal customer of Aveda in London for quite a while. I've had numerous haircuts in their Covent Garden...

Keranique and Aveda Latest Reviews

Recent published reviews
1

I got the run around with their company. I want you to cancel any and all future orders. I ,am also notifying the bank...

Read all 1217 reviews

I have purchased the shampoo and conditioner for several years. Previously I paid £26.00 for 8.5fl oz. Now they expect...

Read all 36 reviews

Keranique and Aveda Products and Services

Most reviewed product and services
  • Keranique Free Trial (268 reviews)
  • Keranique Hair Care (223 reviews)
  • Keranique Hair Care Free Trial (88 reviews)
  • Aveda Customer Care (3 reviews)
  • Aveda All-sensitive Face Cream (2 reviews)
  • Aveda Hair Care (2 reviews)