PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Total Av and Avast Software as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Total Av
Avast Software

Total Av and Avast Software Overview

Total reviews 78 511
Company responses 0 47
Issues resolved 1 10

Total Av and Avast Software Consumer Ratings

Rank
292 out of 1081 in Software category
169 out of 1081 in Software category
Product or Service Quality
189 in category
139 in category
Customer service
149 in category
136 in category
Style and Design
176 in category
130 in category
Exchange, Refund and Cancellation Policy
123 in category
120 in category

Total Av and Avast Software Rating Details

Product or Service Quality
1.3 (39 reviews)
1.8 (159 reviews)
Reviewer's quote

...They are getting my information from TMobile, so I am going to change to another phone service provide..

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...Then the fun began!! I tried to find the customer service phone number and all the numbers I found went to 3rd party tech support companies who wanted me to pay $179 more to fix my computer. Once I found the correct number the lady was helpful and initiated the refund!!..

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Customer service
1.3 (35 reviews)
1.4 (201 reviews)
Reviewer's quote

95 for a renewal, so I contacted TotalAV Customer Service by email, requesting an immediate cancellation and a refund of next year's renewal. I received an email the next day acknowledging my request for cancellation and promising to assist me with my request, They said they didn't want to lose me...

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I was charged twice for yearly avast i attempted to call your customer service numbers all are not working. It has been less 24 hours that both of these transactions happened. I do not wish to deal with a company that you can contact and double charges...

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Style and Design
1.6 (33 reviews)
2.1 (138 reviews)
Reviewer's quote

I got my bill from my Bank on it was the amount of £58.80, which I did not recognise it was from TotalAV. I contacted them for a refund, having not authorised the payment. I had been a user previously, I was not satisfied as I had not seen or heard from them during the previous year, I was not even...

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No response has been received yet.

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Exchange, Refund and Cancellation Policy
1.4 (33 reviews)
1.4 (146 reviews)
Reviewer's quote

...No refund came from TotalAV. I asked PayPal to assist me in gaining the refund. PayPal refused to help me...

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...NO Refund received - they keep your money - do NOT trust them - cancelled the entire account and move on to Norton!..

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Total Av and Avast Software Pros and Cons

Pros
  • Virus protection it offered
  • Price
  • Great for their virus protection
  • Automatic virus removal
  • Software works
  • Free version very good
Cons
  • Being charged for a service after i requested cancellation
  • Worthless
  • Various
  • Poor customer service
  • Fraudulent practices
  • Refusal to take any responsibility

Total Av and Avast Software Most Positive Reviews

Top rated reviews
5

I'm sorry we were cut off but everything was resolved and my membership renewed. Thank you Sheryrel

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5

I received notice of renewal of Avast programs (2) I emailed Avast after receiving notice of pending renewal telling...

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4

I have no complaints about TotalAV in their regular security options; I have been a customer close to 3yrs with no...

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5

i no longer need protection from Avast any longer so im requesting a refund of 21.39 thank you so very much for your...

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Total Av and Avast Software Most Critical Reviews

Lowest rated reviews
1

When my ZoneAlarm suddenly wasn't able to scan for viruses, I went with a free 7-day trial for TotalAV .. lauded as "the...

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1

A message on my computer said my AVAST had expired and I was not covered. I purchased Premier and grime fighter which...

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1

On May 9, 2019, I notified TotalAV.com that I did not wish to renew my subscription with them in response to an email fr...

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1

I had my computer erased and a new windows put in by a local computer geek. He installed the free avast software and it...

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Total Av and Avast Software Latest Reviews

Recent published reviews
2.2

I got my bill from my Bank on it was the amount of £58.80, which I did not recognise it was from TotalAV. I contacted...

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3

No response has been received yet.

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1

took money for an item i had not ordered

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5

I was able to actual get in touch with them via the telephone and they were able to assist me.
Thank you!

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Total Av and Avast Software Products and Services

Most reviewed product and services
  • Total Av Subscription (12 reviews)
  • Avast Software Antivirus (122 reviews)
  • Avast Software Subscription (64 reviews)
  • Avast Software Technical Support (24 reviews)