PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Total Av and Avast Software as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Total Av

Total Av

1.7
Avast Software

Avast Software

Has verified representatives
1.9
Total Av
Avast Software

Total Av and Avast Software Overview

Total reviews
12
422
Company responses
0
44
Issues resolved
0
6

Avast Software was first mentioned on PissedConsumer on Jun 13, 2010 and since then this brand received 422 reviews. It is 410 reviews more than Total Av received since Jul 23, 2018.

Total Av and Avast Software Consumer Ratings

Rank
196 out of 1358 in Software category
159 out of 1358 in Software category
Product or Service Quality
124 in category
117 in category
Exchange, Refund and Cancellation Policy
52 in category
101 in category
Customer service
80 in category
124 in category

According to consumer ratings and reviews, Avast Software ranks 37 points higher in the Software category than Total Av. People gave Total Av 1.7 stars for Product or Service Quality criterion in Software category and it is 211 points higher than the worst rated brand in this category. At the same time, Avast Software was rated 1.8 stars for Product or Service Quality criterion in this category and it is 218 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Total Av has a higher rating than Avast Software. Regarding Customer service criterion, consumers gave Total Av 2 stars and it is 76% greater than other in category. Avast Software however was rated 1.4 stars and it is 63% greater than other in category.

Total Av and Avast Software Rating Details

Product or Service Quality
1.7 (6 reviews)
1.8 (134 reviews)
Reviewer's quote

I'm sorry we were cut off but everything was resolved and my membership renewed. Thank you Sheryrel

PissedConsumer1763386

Without notice or permission, AVAST charged my card for services I didn't order or want. I spent 16 minutes on hold waiting for customer service to answer. Will probably notify BBB..

PissedConsumer1764374
Exchange, Refund and Cancellation Policy
2.6 (5 reviews)
1.4 (118 reviews)
Reviewer's quote

took £118 out of my account without notice or permission.

Meztli

...I received a charge on my credit card, called customer service and was told to expect a refund in his5-7 days. Called today and they are refusing to refund my money. I plan to take this up with my credit card company..

Susan H
Customer service
2 (4 reviews)
1.4 (165 reviews)
Reviewer's quote

...Kind regards, Matthew Stennett Customer Service Representative, TotalAV" Big surprise! On June 12, 2019, I received yet ANOTHER email from TotalAV. com notifying me that my antivirus has been extended and they are charging me $19. 95...

Ann H

To: AVAST CUSTOMER SERVICES URGENT Please be advised that I was contacted today by persons amswering an Avast phone number and professing to be Avast Customer Service percons. I advised them of problems I was experieincing with my Avast anti virus and adviswed them that I required to cancel my...

Shabria

Total Av and Avast Software Pros and Cons

Pros
No votes
  • Automatic virus removal
  • Free version very good
  • Software works
Cons
  • Being charged for a service after i requested cancellation
  • Being charged a month after cancellation
  • Poor customer service
  • Fraudulent practices
  • I need a full refund

Total Av and Avast Software Most Positive Reviews

Top rated reviews
5

I'm sorry we were cut off but everything was resolved and my membership renewed. Thank you Sheryrel

5

I received notice of renewal of Avast programs (2) I emailed Avast after receiving notice of pending renewal telling...

Total Av and Avast Software Most Critical Reviews

Lowest rated reviews
1

On May 9, 2019, I notified TotalAV.com that I did not wish to renew my subscription with them in response to an email fr...

1

A message on my computer said my AVAST had expired and I was not covered. I purchased Premier and grime fighter which...

Total Av and Avast Software Latest Reviews

Recent published reviews
1

took £118 out of my account without notice or permission.

Read all 12 reviews

they charge me and can't talk to anyone to cancel the service.

Read all 422 reviews

Total Av and Avast Software Products and Services

Most reviewed product and services
  • Total Av Subscription (3 reviews)
  • Avast Software Antivirus (110 reviews)
  • Avast Software Subscription (57 reviews)
  • Avast Software Technical Support (24 reviews)