PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Avast Software and Sitelock as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Avast Software
Sitelock

Avast Software and Sitelock Overview

Total reviews 503 157
Company responses 47 0
Issues resolved 10 1

Avast Software and Sitelock Consumer Ratings

Rank
175 out of 1073 in Software category
264 out of 1073 in Software category
Customer service
131 in category
154 in category
Website
170 in category
186 in category
Privacy and Data Security
114 in category
173 in category
Product or Service Quality
134 in category
181 in category

Avast Software and Sitelock Rating Details

Customer service
1.4 (197 reviews)
1.2 (87 reviews)
Reviewer's quote

...Then the fun began!! I tried to find the customer service phone number and all the numbers I found went to 3rd party tech support companies who wanted me to pay $179 more to fix my computer. Once I found the correct number the lady was helpful and initiated the refund!!..

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...Then they billed me for another month of service on March 3. I called billing to complain and to request a refund, and the person who I spoke with was extremely rude, would not allow me to speak but talked over me when I tried, and refused to provide a refund. On Feb...

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Website
1.8 (160 reviews)
1.6 (73 reviews)
Reviewer's quote

...In Avast's website FAQ's it says that up to 5 devices can be used on that same activation. However, my iphone will not recognize the subscription. So I emailed customer service to ask what was up, and the initial immediate response was an automated "we cannot find your subscription"...

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I had my website shut down three times. Even with the site lock coverage. They stated to remove the malware and send you alerts and weekly reports...

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Privacy and Data Security
2.2 (155 reviews)
1.3 (83 reviews)
Reviewer's quote

I bought one lot of security , then after a few months , It says i need this and it will be another £29 , so I buy it , then a few months later it says oh I need a fire wall , Its another £24 . It's just a con . I prefer to pay for one package and that is it...

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I had an additional service connected, the SiteLock addon, which monitors the security of the website. Yesterday morning I received a message from SiteLock that malware was detected on my site. The day before, I had inserted the advertising network code, which is often scolded by antivirus because...

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Product or Service Quality
1.8 (156 reviews)
1.3 (79 reviews)
Reviewer's quote

...Since I began paying for your services, I have not had a single issue. However, I have a couple of issues with your subscription service. The first issue is that you are charging me for my next year of VPN 14-days before the subscription is finished...

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Absolutely no customer service. Despite repeated service request tickets filled out, repeated calls and messages left, never once heard from or talked to anyone..

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Avast Software and Sitelock Pros and Cons

Pros
  • Automatic virus removal
  • Software works
  • Free version very good
  • Extortion
  • Harrasing
  • Scary
Cons
  • Poor customer service
  • Fraudulent practices
  • Refusal to take any responsibility
  • Poor customer service
  • Poor service
  • That they are into quick sales and don not know what selling

Avast Software and Sitelock Most Positive Reviews

Top rated reviews
5

I received notice of renewal of Avast programs (2) I emailed Avast after receiving notice of pending renewal telling...

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5

This is the most ridiculous set of reviews I have EVER read! You all are mad because you don't want to spend money.....

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5

i no longer need protection from Avast any longer so im requesting a refund of 21.39 thank you so very much for your...

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5

It's saddening to see the amount of negative reviews on SiteLock. My site was deeply hacked and they were able to...

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Avast Software and Sitelock Most Critical Reviews

Lowest rated reviews
1

A message on my computer said my AVAST had expired and I was not covered. I purchased Premier and grime fighter which...

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1

We created a Sitelock account in 2013 after speaking to their sales person Jon Olmstead and paid $400 for one year of se...

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1

I had my computer erased and a new windows put in by a local computer geek. He installed the free avast software and it...

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1

I have a hosting plan with a known provider. I also host multiple domains on the same package and it was working fine fo...

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Avast Software and Sitelock Latest Reviews

Recent published reviews
5

10/1 i ordered AVEST ONLINE
AND PD. A TOTAL OF $ 68.00 ,CANCELED mmediately BUT HAVE never GOT ANY REFUND, i THINK THIS A...

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1

I had my website shut down three times. Even with the site lock coverage. They stated to remove the malware and send...

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1

I was placing a grocery order and up pops Avast. This is intrusive and inappropriate and why I tried to delete Avast...

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2.1

I cancelled my Sitelock services on Feb. 28, via email, phone, support ticket, and chat. It took them 5 days to acknowle...

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Avast Software and Sitelock Products and Services

Most reviewed product and services
  • Avast Software Antivirus (122 reviews)
  • Avast Software Subscription (63 reviews)
  • Avast Software Technical Support (24 reviews)
  • Sitelock Anti-malware Software (34 reviews)
  • Sitelock Technical Support (7 reviews)
  • Sitelock Monitoring Software (7 reviews)