PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Avast Software and Sitelock as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Avast Software

Avast Software

Has verified representatives
2.0
Sitelock

Sitelock

1.3
Avast Software
Sitelock

Avast Software and Sitelock Overview

Total reviews
407
152
Company responses
31
0
Issues resolved
6
1

Avast Software was first mentioned on PissedConsumer on Jun 13, 2010 and since then this brand received 407 reviews. It is 255 reviews more than Sitelock received since Mar 8, 2013. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Avast Software customer support team and Sitelock customer service.

Avast Software and Sitelock Consumer Ratings

Rank
137 out of 1488 in Software category
241 out of 1488 in Software category
Customer service
115 in category
133 in category
Website
161 in category
181 in category
Product or Service Quality
109 in category
158 in category

According to consumer ratings and reviews, Avast Software ranks 104 points higher in the Software category than Sitelock. People gave Avast Software 1.4 stars for Customer service criterion in Software category and it is 272 points higher than the worst rated brand in this category. At the same time, Sitelock was rated 1.2 stars for Customer service criterion in this category and it is 254 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Avast Software has a higher rating than Sitelock. Regarding Product or Service Quality criterion, consumers gave Avast Software 1.8 stars and it is 72% greater than other in category. Sitelock however was rated 1.3 stars and it is 59% greater than other in category.

Avast Software and Sitelock Rating Details

Customer service
1.4 (157 reviews)
1.2 (84 reviews)
Reviewer's quote

...This is awful customer service to say the least. The reps changed their stories as I asked more and more questions. They either do not know what they are talking about, or they are flat out lying...

Marisa W

Absolutely no customer service. Despite repeated service request tickets filled out, repeated calls and messages left, never once heard from or talked to anyone..

Michael A
Website
1.8 (130 reviews)
1.6 (71 reviews)
Reviewer's quote

...In Avast's website FAQ's it says that up to 5 devices can be used on that same activation. However, my iphone will not recognize the subscription. So I emailed customer service to ask what was up, and the initial immediate response was an automated "we cannot find your subscription"...

PissedConsumer1079266

...They make the promise of fixing your website then extort money from you. I could have fixed the problem myself had I taken the time..

Martin T
Product or Service Quality
1.8 (127 reviews)
1.3 (76 reviews)
Reviewer's quote

I renewed two of my Avast products using an email offer, under the promise (in writing) that the original expiry date would be honoured. This hasn't happened - after a month of going back and forth, they still haven't done anything about it, and I still have the expiry date of the day I renewed,...

PissedConsumer1678795

They will steal your money and offer NO support or cancellation. Avoid.

PissedConsumer1656712

Avast Software and Sitelock Pros and Cons

Pros
  • Automatic virus removal
  • Free version very good
  • Software works
  • Extortion
  • Harrasing
  • Scary
Cons
  • Poor customer service
  • Fraudulent practices
  • I need a full refund
  • Poor customer service
  • Poor service
  • That they are into quick sales and don not know what selling

Avast Software and Sitelock Most Positive Reviews

Top rated reviews
5

I received notice of renewal of Avast programs (2) I emailed Avast after receiving notice of pending renewal telling...

5

This is the most ridiculous set of reviews I have EVER read! You all are mad because you don't want to spend money.....

Avast Software and Sitelock Most Critical Reviews

Lowest rated reviews
1

A message on my computer said my AVAST had expired and I was not covered. I purchased Premier and grime fighter which...

1

We created a Sitelock account in 2013 after speaking to their sales person Jon Olmstead and paid $400 for one year of se...

Avast Software and Sitelock Latest Reviews

Recent published reviews

Bought and downloaded, warning script keeps appearing which is stopping me getting into some of my accounts. Technical...

Read all 407 reviews
1

The backstory:
I use HostGator hosting. I had an additional service connected, the SiteLock addon, which monitors the sec...

Read all 152 reviews

Avast Software and Sitelock Products and Services

Most reviewed product and services
  • Avast Software Antivirus (106 reviews)
  • Avast Software Subscription (55 reviews)
  • Avast Software Technical Support (24 reviews)
  • Sitelock Anti-malware Software (32 reviews)
  • Sitelock Customer Care (25 reviews)
  • Sitelock Technical Support (7 reviews)