PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Avast Software and Sitelock as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Avast Software

Avast Software

Has verified representatives
2.0
Sitelock

Sitelock

1.3
Avast Software
Sitelock

Avast Software and Sitelock Overview

Total reviews
422
155
Company responses
47
0
Issues resolved
6
1

Avast Software was first mentioned on PissedConsumer on Jun 13, 2010 and since then this brand received 422 reviews. It is 267 reviews more than Sitelock received since Mar 8, 2013. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Avast Software customer support team and Sitelock customer service.

Avast Software and Sitelock Consumer Ratings

Rank
138 out of 1358 in Software category
246 out of 1358 in Software category
Customer service
124 in category
139 in category
Website
163 in category
183 in category
Product or Service Quality
117 in category
164 in category

According to consumer ratings and reviews, Avast Software ranks 108 points higher in the Software category than Sitelock. People gave Avast Software 1.4 stars for Customer service criterion in Software category and it is 270 points higher than the worst rated brand in this category. At the same time, Sitelock was rated 1.2 stars for Customer service criterion in this category and it is 255 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Avast Software has a higher rating than Sitelock. Regarding Product or Service Quality criterion, consumers gave Avast Software 1.8 stars and it is 70% greater than other in category. Sitelock however was rated 1.2 stars and it is 58% greater than other in category.

Avast Software and Sitelock Rating Details

Customer service
1.4 (165 reviews)
1.2 (85 reviews)
Reviewer's quote

...I received a charge on my credit card, called customer service and was told to expect a refund in his5-7 days. Called today and they are refusing to refund my money. I plan to take this up with my credit card company..

Susan H

Absolutely no customer service. Despite repeated service request tickets filled out, repeated calls and messages left, never once heard from or talked to anyone..

Michael A
Website
1.8 (136 reviews)
1.6 (71 reviews)
Reviewer's quote

...In Avast's website FAQ's it says that up to 5 devices can be used on that same activation. However, my iphone will not recognize the subscription. So I emailed customer service to ask what was up, and the initial immediate response was an automated "we cannot find your subscription"...

PissedConsumer1079266

...They make the promise of fixing your website then extort money from you. I could have fixed the problem myself had I taken the time..

Martin T
Product or Service Quality
1.8 (134 reviews)
1.2 (77 reviews)
Reviewer's quote

Without notice or permission, AVAST charged my card for services I didn't order or want. I spent 16 minutes on hold waiting for customer service to answer. Will probably notify BBB..

PissedConsumer1764374

I had an additional service connected, the SiteLock addon, which monitors the security of the website. Yesterday morning I received a message from SiteLock that malware was detected on my site. The day before, I had inserted the advertising network code, which is often scolded by antivirus because...

PissedConsumer1685408

Avast Software and Sitelock Pros and Cons

Pros
  • Automatic virus removal
  • Free version very good
  • Software works
  • Extortion
  • Harrasing
  • Scary
Cons
  • Poor customer service
  • Fraudulent practices
  • I need a full refund
  • Poor customer service
  • Poor service
  • That they are into quick sales and don not know what selling

Avast Software and Sitelock Most Positive Reviews

Top rated reviews
5

I received notice of renewal of Avast programs (2) I emailed Avast after receiving notice of pending renewal telling...

5

This is the most ridiculous set of reviews I have EVER read! You all are mad because you don't want to spend money.....

Avast Software and Sitelock Most Critical Reviews

Lowest rated reviews
1

A message on my computer said my AVAST had expired and I was not covered. I purchased Premier and grime fighter which...

1

We created a Sitelock account in 2013 after speaking to their sales person Jon Olmstead and paid $400 for one year of se...

Avast Software and Sitelock Latest Reviews

Recent published reviews

they charge me and can't talk to anyone to cancel the service.

Read all 422 reviews

I dont want to pay for Jan!!!!! Bring I didnt even have a site up and running please go or bill me!!!!!!!

Read all 155 reviews

Avast Software and Sitelock Products and Services

Most reviewed product and services
  • Avast Software Antivirus (110 reviews)
  • Avast Software Subscription (57 reviews)
  • Avast Software Technical Support (24 reviews)
  • Sitelock Anti-malware Software (33 reviews)
  • Sitelock Customer Care (25 reviews)
  • Sitelock Technical Support (7 reviews)