PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Avast Software and Reimage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Avast Software

Avast Software

Has verified representatives
2.0
Reimage

Reimage

Has verified representatives
2.8
Avast Software
Reimage

Avast Software and Reimage Overview

Total reviews
407
221
Company responses
31
221
Issues resolved
6
5

Avast Software was first mentioned on PissedConsumer on Jun 13, 2010 and since then this brand received 407 reviews. It is 186 reviews more than Reimage received since Aug 22, 2014. Reimage responds to reviews and communicates with its consumers more often than Avast Software. Reimage customer service team contacts its customers via PissedConsumer.com in 100 percent of cases. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Reimage customer support team than with Avast Software customer service.

Avast Software and Reimage Consumer Ratings

Rank
137 out of 1488 in Software category
81 out of 1488 in Software category
Customer service
114 in category
109 in category
Website
161 in category
170 in category
Product or Service Quality
109 in category
146 in category

According to consumer ratings and reviews, Reimage ranks 56 points higher in the Software category than Avast Software. People gave Avast Software 1.4 stars for Customer service criterion in Software category and it is 273 points higher than the worst rated brand in this category. At the same time, Reimage was rated 1.5 stars for Customer service criterion in this category and it is 278 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Avast Software has a higher rating than Reimage. Regarding Product or Service Quality criterion, consumers gave Avast Software 1.8 stars and it is 72% greater than other in category. Reimage however was rated 1.4 stars and it is 62% greater than other in category.

Avast Software and Reimage Rating Details

Customer service
1.4 (157 reviews)
1.5 (90 reviews)
Reviewer's quote

...This is awful customer service to say the least. The reps changed their stories as I asked more and more questions. They either do not know what they are talking about, or they are flat out lying...

Marisa W

I got a call from one of my customers that she just got off the phone with a tech from Reimage. Her computer locked up during a scan performed by the tech via Logmein and I stopped to learn that she paid for a 3-year service. I found evidence that TDSSKiller was used and found nothing according to...

Quintin P
Website
1.8 (130 reviews)
1.7 (84 reviews)
Reviewer's quote

...In Avast's website FAQ's it says that up to 5 devices can be used on that same activation. However, my iphone will not recognize the subscription. So I emailed customer service to ask what was up, and the initial immediate response was an automated "we cannot find your subscription"...

PissedConsumer1079266

I called because I had a question, the answer to which cannot be found on their website, and a service technician (installation specialist) named Lionel out of Manila answered. I've never dealt with anyone so pushy from a "legitimate" company before. He pushed really really hard to get remote...

Sonni C
Product or Service Quality
1.8 (127 reviews)
1.4 (91 reviews)
Reviewer's quote

I renewed two of my Avast products using an email offer, under the promise (in writing) that the original expiry date would be honoured. This hasn't happened - after a month of going back and forth, they still haven't done anything about it, and I still have the expiry date of the day I renewed,...

PissedConsumer1678795

I am trying to remove this from my computer and it won't let me.I DO NOT WANT IT !!! when I click on remove it just takes me to a uninstall offer and will not remove

Kaye M

Avast Software and Reimage Pros and Cons

Pros
  • Automatic virus removal
  • Free version very good
  • Software works
  • Customer service
  • Very polite and friendly
  • Polite
Cons
  • Poor customer service
  • Fraudulent practices
  • I need a full refund
  • Service was a scam
  • Customer service
  • Awful and dishonest

Avast Software and Reimage Most Positive Reviews

Top rated reviews
5

I received notice of renewal of Avast programs (2) I emailed Avast after receiving notice of pending renewal telling...

5

Reimage software did not work for me. For some reason that I do not know it damaged the boot sector of my disk and I had...

Avast Software and Reimage Most Critical Reviews

Lowest rated reviews
1

A message on my computer said my AVAST had expired and I was not covered. I purchased Premier and grime fighter which...

1

This company is a scam. Their adware infects your computer and their annoying popups redirect you to their site where...

Avast Software and Reimage Latest Reviews

Recent published reviews

Bought and downloaded, warning script keeps appearing which is stopping me getting into some of my accounts. Technical...

Read all 407 reviews

on this date I purchased you on line repair service for a cost of $34.95. At this time you had a Black Friday discount...

Read all 221 reviews

Avast Software and Reimage Products and Services

Most reviewed product and services
  • Avast Software Antivirus (106 reviews)
  • Avast Software Subscription (55 reviews)
  • Avast Software Technical Support (24 reviews)
  • Reimage Utility Software (111 reviews)
  • Reimage Technical Support (32 reviews)
  • Reimage Customer Care (12 reviews)