PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Avast Software and Norton AntiVirus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Avast Software
Norton AntiVirus

Avast Software and Norton AntiVirus Overview

Total reviews 700 731
Company responses 46 0
Issues resolved 17 16

Avast Software and Norton AntiVirus Consumer Ratings

Rank
482 out of 5477 in Software category
441 out of 5477 in Software category
Customer service
375 in category
348 in category
Website
437 in category
448 in category
Exchange, Refund and Cancellation Policy
383 in category
340 in category
Product or Service Quality
415 in category
407 in category

Avast Software and Norton AntiVirus Rating Details

Customer service
1.5
(280 reviews)
1.7
(275 reviews)
Reviewer's quote

No customer service No tech support that even knows what youre talking about Refund requests never responded to Product does not work as advertised..

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Fantastic customer service and easy to resolve refund. Quick call time and knowledgeable service ready to action. Refund completed without delay..

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Website
2
(230 reviews)
1.9
(238 reviews)
Reviewer's quote

...I actually didnt even mean to go to complain about them I was just trying to get a hold of them and got redirected to the pissed consumer website..

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...But strangely, when I tried to login Norton website did not recognize the email attached to my account. Tried to request a password change and got the same response. Their system did not recognize the email attached to the account, but they still auto renewed the subscription...

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Exchange, Refund and Cancellation Policy
1.6
(222 reviews)
1.8
(215 reviews)
Reviewer's quote

...They said they will refund within 14 days. They charged my credit card two months in advance when I actually had canceled the auto renew. Also I had written that for only one computer but nobody acted or changed anything!..

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Im trying to get my refund and the process is too complicated for me to figure out! Im just thoroughly frustrated and all I want is to get my money back..

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Product or Service Quality
1.9
(220 reviews)
2
(249 reviews)
Reviewer's quote

...Then he had the audacity to tell me that the problem was not in the drivers so I would have to buy a service contract if Avast was going to even attempt to fix the mess your software made on my laptop. . He assured me someone up the ladder in your support dept...

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...When calling customer service you should be able to talk to a real person. Not some machine. If someone doesnt call me at (423) 243-****...

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Avast Software and Norton AntiVirus Pros and Cons

Pros
  • Software works
  • Automatic virus removal
  • Promise of a refund
  • All good but auto renewall tactics
  • I would like to talk to a person so i can express my needs
  • I believe their products are good
Cons
  • Poor customer service
  • Fraudulent practices
  • Refusal to take any responsibility
  • Customer service
  • This is like cheating the customer
  • Hard to get a live support on phone

Avast Software and Norton AntiVirus Most Positive Reviews

Top rated reviews
5

I received notice of renewal of Avast programs (2) I emailed Avast after receiving notice of pending renewal telling...

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5

Every time I call Norton, the call is being intercepted by eastern Indians.
My fault for falling for the scam and allowin...

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5

i no longer need protection from Avast any longer so im requesting a refund of 21.39 thank you so very much for your...

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5

Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so...

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Avast Software and Norton AntiVirus Most Critical Reviews

Lowest rated reviews
1

Would lliterally be faster n cheaper to just throw away computer, accept your losses n get another computer before using...

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1

I encountered difficulty installing the newest Norton antivirus and the chat agent transferred me to some very unprofess...

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1

Ive been charged multiple times inside of one month. When trying to cancel my account it took upwards into 4 hours....

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1



07-10-2016 I had an Unauthorised Renewal Payment come from my Paypal Account for $139.99 (3 times the current price)

I...

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Avast Software and Norton AntiVirus Latest Reviews

Recent published reviews
No votes

Good afternoon I kindly request a refund of USD 55.54 deducted on the 20th of February 2024 on my ecocash account...

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No votes

Unable to contact you I have no way of recovering my account information as I don't know my product key

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No votes

See comment
I need help with the emails I keep getting
From avast that should have been resolved by now
Please just give me...

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3.8

Fantastic customer service and easy to resolve refund. Quick call time and knowledgeable service ready to action....

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