PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Avast Software and Norton Antivirus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Avast Software

Avast Software

Has Verified Representatives
1.9
Avast Software
Norton Antivirus

Avast Software and Norton Antivirus Overview

Total reviews
488
214
Company responses
47
0
Issues resolved
9
1

Avast Software and Norton Antivirus Consumer Ratings

Rank
167 out of 1043 in Software category
196 out of 1043 in Software category
Customer service
130 in category
122 in category
Website
173 in category
178 in category
Product or Service Quality
127 in category
117 in category
Privacy and Data Security
115 in category
118 in category

Avast Software and Norton Antivirus Rating Details

Customer service
1.3 (193 reviews)
1.4 (68 reviews)
Reviewer's quote

I was charged twice for yearly avast i attempted to call your customer service numbers all are not working. It has been less 24 hours that both of these transactions happened. I do not wish to deal with a company that you can contact and double charges...

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...Lesly informed me all she can do at the customer service level is to give me a two year and sixty days subscription for $128. 00 was paid for 2020. The Norton Subscription will expire in October 2022...

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Website
1.8 (155 reviews)
1.7 (53 reviews)
Reviewer's quote

...In Avast's website FAQ's it says that up to 5 devices can be used on that same activation. However, my iphone will not recognize the subscription. So I emailed customer service to ask what was up, and the initial immediate response was an automated "we cannot find your subscription"...

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...no way found on website to send email ..

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Product or Service Quality
1.8 (153 reviews)
1.9 (61 reviews)
Reviewer's quote

...Since I began paying for your services, I have not had a single issue. However, I have a couple of issues with your subscription service. The first issue is that you are charging me for my next year of VPN 14-days before the subscription is finished...

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...It seems like a costly worthless product..

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Privacy and Data Security
2.2 (150 reviews)
2.1 (52 reviews)
Reviewer's quote

I bought one lot of security , then after a few months , It says i need this and it will be another £29 , so I buy it , then a few months later it says oh I need a fire wall , Its another £24 . It's just a con . I prefer to pay for one package and that is it...

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...I wanted security for my phone, I did not get it still meed it never heard from them. I have had 3 phones 3 different Email addresses 3 different numbers and hackers bypassed them like butter. Service not worth 10 cents..

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Avast Software and Norton Antivirus Pros and Cons

Pros
  • Automatic virus removal
  • Software works
  • Free version very good
  • All good but auto renewall tactics
  • Product
  • Good software
Cons
  • Poor customer service
  • Fraudulent practices
  • Refusal to take any responsibility
  • Customer service
  • Price
  • This is like cheating the customer

Avast Software and Norton Antivirus Most Positive Reviews

Top rated reviews
5

I received notice of renewal of Avast programs (2) I emailed Avast after receiving notice of pending renewal telling...

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5

Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so...

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5

i no longer need protection from Avast any longer so im requesting a refund of 21.39 thank you so very much for your...

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5

I mistakenly used this path instead of Customer Service. I've gotten more of these so I assume they know about this.

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Avast Software and Norton Antivirus Most Critical Reviews

Lowest rated reviews
1

A message on my computer said my AVAST had expired and I was not covered. I purchased Premier and grime fighter which...

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1

I have just realized that I got 65 euros charged for renewal of my account last year. I did not see any email from...

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1

I had my computer erased and a new windows put in by a local computer geek. He installed the free avast software and it...

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1

Last week I my Norton 360 was up for renewal. I had been monitoring your web site for the price of a new "Norton Securit...

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Avast Software and Norton Antivirus Latest Reviews

Recent published reviews
1

BEFORE I PURCHASED AVAST I COULD GET INTO ALL MY SITES AND NOW I CAN'T GET INTO SOME OF THEM. WHY?? I'VE TRIED TO GET...

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1

Still have not heard from the confirming that my credit card has been refunded and suscription cancelled.

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No votes

GOOD WORKING ON MY PC

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No votes

Case for 44300447 created July 02 ,2020, case with level 3 yet not fix till today every time doing chat give fall...

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Avast Software and Norton Antivirus Products and Services

Most reviewed product and services
  • Avast Software Antivirus (120 reviews)
  • Avast Software Subscription (63 reviews)
  • Avast Software Technical Support (24 reviews)
  • Norton Antivirus Antivirus (106 reviews)
  • Norton Antivirus Technical Support (16 reviews)
  • Norton Antivirus Subscription (15 reviews)