PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Avast Software and Norton Antivirus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Avast Software
Norton Antivirus

Avast Software and Norton Antivirus Overview

Total reviews 502 256
Company responses 47 0
Issues resolved 10 2

Avast Software and Norton Antivirus Consumer Ratings

Rank
174 out of 1073 in Software category
188 out of 1073 in Software category
Customer service
131 in category
116 in category
Website
169 in category
166 in category
Product or Service Quality
133 in category
118 in category
Privacy and Data Security
112 in category
115 in category

Avast Software and Norton Antivirus Rating Details

Customer service
1.4 (197 reviews)
1.5 (87 reviews)
Reviewer's quote

...Then the fun began!! I tried to find the customer service phone number and all the numbers I found went to 3rd party tech support companies who wanted me to pay $179 more to fix my computer. Once I found the correct number the lady was helpful and initiated the refund!!..

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...Couldnt understand the customer service people. Promised repeatedly that my account was cancelled. Not so...

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Website
1.8 (160 reviews)
1.8 (72 reviews)
Reviewer's quote

...In Avast's website FAQ's it says that up to 5 devices can be used on that same activation. However, my iphone will not recognize the subscription. So I emailed customer service to ask what was up, and the initial immediate response was an automated "we cannot find your subscription"...

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...Because I always shop Norton website for sales for my Norton 360 Subscription. You can review my past account history. If I cannot trust a Norton Technician do the right thing by informing what they are doing with my account who can I trust as a long time, the valuable customer...

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Product or Service Quality
1.8 (156 reviews)
1.9 (79 reviews)
Reviewer's quote

...Since I began paying for your services, I have not had a single issue. However, I have a couple of issues with your subscription service. The first issue is that you are charging me for my next year of VPN 14-days before the subscription is finished...

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SEFORE LifeLock Norton was good used it for a long time now sick and tired of all the *** and no service..

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Privacy and Data Security
2.2 (155 reviews)
2.1 (72 reviews)
Reviewer's quote

I bought one lot of security , then after a few months , It says i need this and it will be another £29 , so I buy it , then a few months later it says oh I need a fire wall , Its another £24 . It's just a con . I prefer to pay for one package and that is it...

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Ive been on hold for over 30 minutes and nobodys answering does anybody work at Norton !! Listening to this crazy jingle over and over and over It didnt download right and I dont know If my phone Protected as my Data being protected. !!..

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Avast Software and Norton Antivirus Pros and Cons

Pros
  • Automatic virus removal
  • Software works
  • Free version very good
  • All good but auto renewall tactics
  • I would like to talk to a person so i can express my needs
  • Good software
Cons
  • Poor customer service
  • Fraudulent practices
  • Refusal to take any responsibility
  • Customer service
  • Price
  • This is like cheating the customer

Avast Software and Norton Antivirus Most Positive Reviews

Top rated reviews
5

I received notice of renewal of Avast programs (2) I emailed Avast after receiving notice of pending renewal telling...

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5

Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so...

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5

i no longer need protection from Avast any longer so im requesting a refund of 21.39 thank you so very much for your...

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5

I mistakenly used this path instead of Customer Service. I've gotten more of these so I assume they know about this.

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Avast Software and Norton Antivirus Most Critical Reviews

Lowest rated reviews
1

A message on my computer said my AVAST had expired and I was not covered. I purchased Premier and grime fighter which...

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1

I have just realized that I got 65 euros charged for renewal of my account last year. I did not see any email from...

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1

I had my computer erased and a new windows put in by a local computer geek. He installed the free avast software and it...

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1

Last week I my Norton 360 was up for renewal. I had been monitoring your web site for the price of a new "Norton Securit...

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Avast Software and Norton Antivirus Latest Reviews

Recent published reviews
1

I was placing a grocery order and up pops Avast. This is intrusive and inappropriate and why I tried to delete Avast...

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No votes

Dear norton teams
Our company Silen Trading PLC wants to supply your antivirus software to one local university so please...

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1.8

are you trying to SCAM people and USE your COMPANY to stop scams happening IT LOOKS that way (i googled ABOUT this TEXT...

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1

I had Norton at 1 time, but it wasn't worth a crap so I canceled it. I've gotten endless emails 1 right after the next...

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Avast Software and Norton Antivirus Products and Services

Most reviewed product and services
  • Avast Software Antivirus (122 reviews)
  • Avast Software Subscription (63 reviews)
  • Avast Software Technical Support (24 reviews)
  • Norton Antivirus Antivirus (114 reviews)
  • Norton Antivirus Technical Support (19 reviews)
  • Norton Antivirus Subscription (16 reviews)