PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mcafee and Avast Software as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mcafee

Mcafee

1.6
Avast Software

Avast Software

Has verified representatives
2.0
Mcafee
Avast Software

Mcafee and Avast Software Overview

Total reviews
285
422
Company responses
0
47
Issues resolved
1
6

Avast Software was first mentioned on PissedConsumer on Jun 13, 2010 and since then this brand received 422 reviews. It is 137 reviews more than Mcafee received since Jan 9, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Avast Software customer support team than with Mcafee customer service.

Mcafee and Avast Software Consumer Ratings

Rank
198 out of 1359 in Software category
138 out of 1359 in Software category
Customer service
99 in category
123 in category
Product or Service Quality
122 in category
117 in category
Privacy and Data Security
109 in category
101 in category

According to consumer ratings and reviews, Avast Software ranks 60 points higher in the Software category than Mcafee. People gave Mcafee 1.6 stars for Customer service criterion in Software category and it is 294 points higher than the worst rated brand in this category. At the same time, Avast Software was rated 1.4 stars for Customer service criterion in this category and it is 270 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Avast Software has a higher rating than Mcafee. Regarding Privacy and Data Security criterion, consumers gave Mcafee 2 stars and it is 72% greater than other in category. Avast Software however was rated 2.2 stars and it is 74% greater than other in category.

Mcafee and Avast Software Rating Details

Customer service
1.6 (49 reviews)
1.4 (165 reviews)
Reviewer's quote

...I called customer service - they had to read from the sheet and told me that my OS was corrupt. They said they could fix it for a price. Really - a brand new computer? I was hesitant in purchasing McAfee and now it just confirms your product is junk...

Bob S

...I received a charge on my credit card, called customer service and was told to expect a refund in his5-7 days. Called today and they are refusing to refund my money. I plan to take this up with my credit card company..

Susan H
Product or Service Quality
1.7 (44 reviews)
1.8 (134 reviews)
Reviewer's quote

...The numbers provided either out of service or rings out. First of all, what kind of customer support line RINGS? My advice to anyone is, do not purchase any product from McAfee. I have lost US$79 however, I will go to my bank to claim a chargeback..

Jannell E

Without notice or permission, AVAST charged my card for services I didn't order or want. I spent 16 minutes on hold waiting for customer service to answer. Will probably notify BBB..

PissedConsumer1764374
Privacy and Data Security
2 (42 reviews)
2.2 (133 reviews)
Reviewer's quote

...Declined to pay and will remember McAFee's response come renewal tie for my security package..

Amena

The products purchased were: - Avast Cleanup Premium - Avast Driver Updater - Avast Premium Security - Avast SecureLine - Avast Anti Track Premium As anyone who in the past has purchased these products once you purchase the program you receive an email that says install. The install then handles...

Erika

Mcafee and Avast Software Pros and Cons

Pros
  • Polite staff who helped in stage 1
  • Charged a lot
  • Rep seemed polite
  • Automatic virus removal
  • Free version very good
  • Software works
Cons
  • Customer service
  • Thieves
  • Horrible experience
  • Poor customer service
  • Fraudulent practices
  • I need a full refund

Mcafee and Avast Software Most Positive Reviews

Top rated reviews
4

Mcafee supposedly has an end user agreement with some hidden charges. You know those things nobody ever reads? Yeah, by...

5

I received notice of renewal of Avast programs (2) I emailed Avast after receiving notice of pending renewal telling...

Mcafee and Avast Software Most Critical Reviews

Lowest rated reviews
1

Their service is horrible to the core.
And they call themselves a antivirus company.

As a antivirus company,just like t...

1

A message on my computer said my AVAST had expired and I was not covered. I purchased Premier and grime fighter which...

Mcafee and Avast Software Latest Reviews

Recent published reviews
1

They have charged my card a month ahead of my subscription expiring with no forewarning. I try contacting them on multip...

Read all 285 reviews

they charge me and can't talk to anyone to cancel the service.

Read all 422 reviews

Mcafee and Avast Software Products and Services

Most reviewed product and services
  • Mcafee Antivirus (74 reviews)
  • Mcafee Subscription (36 reviews)
  • Mcafee Customer Care (18 reviews)
  • Avast Software Antivirus (110 reviews)
  • Avast Software Subscription (57 reviews)
  • Avast Software Technical Support (24 reviews)