PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Malwarebytes and Avast Software as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Malwarebytes
Avast Software

Malwarebytes and Avast Software Overview

Total reviews 232 503
Company responses 0 47
Issues resolved 4 10

Malwarebytes and Avast Software Consumer Ratings

Rank
151 out of 1073 in Software category
174 out of 1073 in Software category
Customer service
No votes
132 in category
Website
No votes
170 in category
Product or Service Quality
No votes
134 in category
Value for money
No votes
122 in category

Malwarebytes and Avast Software Rating Details

Customer service
No votes
1.4 (197 reviews)
Reviewer's quote

...Much better Customer Service when you can talk to a Human on the Phone. But I guess that is what these companies want not AI..

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...Then the fun began!! I tried to find the customer service phone number and all the numbers I found went to 3rd party tech support companies who wanted me to pay $179 more to fix my computer. Once I found the correct number the lady was helpful and initiated the refund!!..

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Website
No votes
1.8 (160 reviews)
Reviewer's quote

All calls are looped or referred to a website from malwarebytes which has no usable information that can be applied. A attitude exists--you bought it, it's your problem now!..

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...In Avast's website FAQ's it says that up to 5 devices can be used on that same activation. However, my iphone will not recognize the subscription. So I emailed customer service to ask what was up, and the initial immediate response was an automated "we cannot find your subscription"...

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Product or Service Quality
No votes
1.8 (156 reviews)
Reviewer's quote

I have renewed my service twice with my new debit card. You have taken the money out of the account TWICE! yet I continue to receive emails and messages that say I need to update my card to renew my service. What is going on?..

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...Since I began paying for your services, I have not had a single issue. However, I have a couple of issues with your subscription service. The first issue is that you are charging me for my next year of VPN 14-days before the subscription is finished...

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Value for money
No votes
1.7 (116 reviews)
Reviewer's quote

...of ur company and canceled ur service and today I saw money taken out for it. I was told the by the rep. it was all taken care of...

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I want to know how, without my permission, you renew subscription and withdraw money from my card. I never agreed anywhere. The transaction will be stopped...

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Malwarebytes and Avast Software Pros and Cons

Pros
  • Good product
  • It intercepts some malicious websites
  • Software seems to work well enough
  • Automatic virus removal
  • Software works
  • Free version very good
Cons
  • Customer service
  • Lack of contact phone or email
  • No phone number
  • Poor customer service
  • Fraudulent practices
  • Refusal to take any responsibility

Malwarebytes and Avast Software Most Positive Reviews

Top rated reviews
5

A doubleclick on the icon starts to connect but goes dead after a few seconds. I normally use Microsoft Internet...

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5

I received notice of renewal of Avast programs (2) I emailed Avast after receiving notice of pending renewal telling...

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5

Please call me instead of emails i would appreciate very much thanking you Joe.

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5

i no longer need protection from Avast any longer so im requesting a refund of 21.39 thank you so very much for your...

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Malwarebytes and Avast Software Most Critical Reviews

Lowest rated reviews
1

Windows uninstall wouldn't remove it: stated program is active; can't remove. Same results with Revo Uninstaller. Fina...

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1

A message on my computer said my AVAST had expired and I was not covered. I purchased Premier and grime fighter which...

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1

Why don't they have a number to call??? I have had serious concerns about how well my computer is really being...

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1

I had my computer erased and a new windows put in by a local computer geek. He installed the free avast software and it...

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Malwarebytes and Avast Software Latest Reviews

Recent published reviews
No votes

No contact from malwarebytes customer service. I called 800-520-**** and left a recorded message.

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5

10/1 i ordered AVEST ONLINE
AND PD. A TOTAL OF $ 68.00 ,CANCELED mmediately BUT HAVE never GOT ANY REFUND, i THINK THIS A...

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No votes

your contact system is the *** I cant get in toucht with any body to solve a simple task, like how come I dont have the...

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1

I was placing a grocery order and up pops Avast. This is intrusive and inappropriate and why I tried to delete Avast...

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Malwarebytes and Avast Software Products and Services

Most reviewed product and services
  • Malwarebytes Anti-malware Software (44 reviews)
  • Malwarebytes Premium Subscription (25 reviews)
  • Malwarebytes Technical Support (19 reviews)
  • Avast Software Antivirus (122 reviews)
  • Avast Software Subscription (63 reviews)
  • Avast Software Technical Support (24 reviews)