PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lacerte Software and Avast Software as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lacerte Software
Avast Software

Lacerte Software and Avast Software Overview

Total reviews 12 504
Company responses 0 47
Issues resolved 0 10

Lacerte Software and Avast Software Consumer Ratings

Rank
196 out of 1073 in Software category
174 out of 1073 in Software category
Product or Service Quality
174 in category
135 in category
Billing Practices
82 in category
157 in category
Privacy and Data Security
54 in category
113 in category
Customer service
91 in category
131 in category

Lacerte Software and Avast Software Rating Details

Product or Service Quality
1.3 (6 reviews)
1.8 (156 reviews)
Reviewer's quote

The product has been excellent up to the point when Intuit Systems purchased them. There are more and more program defects, [no longer computes Florida depreciation property, new programming on Qualified Business Income Deduction has limitations and limitations on e-Filing functionality]. The...

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...Then the fun began!! I tried to find the customer service phone number and all the numbers I found went to 3rd party tech support companies who wanted me to pay $179 more to fix my computer. Once I found the correct number the lady was helpful and initiated the refund!!..

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Billing Practices
2 (5 reviews)
1.3 (151 reviews)
Reviewer's quote

April 3rd 2018 - Made us do an update during the day. After the update I can't login. Every computer in our office is in the same situation. When you call customer support you can't even talk to a person. You do get a recording saying we are aware that no one can get into the program. At this time...

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...Again, your product is excellent, but I find your business practices shady. Sincerely, Michael Barcena..

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Privacy and Data Security
3.2 (5 reviews)
2.2 (156 reviews)
Reviewer's quote

...I pay $18,000 a year for this ?????? We are to the point of deleting half of the input pages on clients carried over from last year and reentering all the data. Then I will seriously explore other programs for next year. This is slowing us down and we're following behind...

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I bought one lot of security , then after a few months , It says i need this and it will be another £29 , so I buy it , then a few months later it says oh I need a fire wall , Its another £24 . It's just a con . I prefer to pay for one package and that is it...

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Customer service
1.8 (5 reviews)
1.4 (198 reviews)
Reviewer's quote

I have been a lacerte pro series customer for 20 years. I have made 4 phone calls trying to get my 2017 tax software updated and my clients information brought forward from 2016. every service rep has been unable to do it correctly...

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I was charged twice for yearly avast i attempted to call your customer service numbers all are not working. It has been less 24 hours that both of these transactions happened. I do not wish to deal with a company that you can contact and double charges...

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Lacerte Software and Avast Software Pros and Cons

Pros
  • Ease of use
  • Automatic virus removal
  • Software works
  • Free version very good
Cons
  • Poor design of software and poor tecnical support
  • Poor customer service
  • Fraudulent practices
  • Refusal to take any responsibility

Lacerte Software and Avast Software Most Positive Reviews

Top rated reviews
3.3

I have been a Lacerte user for more than 25 years. The product has been excellent up to the point when Intuit Systems pu...

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5

I received notice of renewal of Avast programs (2) I emailed Avast after receiving notice of pending renewal telling...

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No votes
5

i no longer need protection from Avast any longer so im requesting a refund of 21.39 thank you so very much for your...

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Lacerte Software and Avast Software Most Critical Reviews

Lowest rated reviews
1

I have been a lacerte pro series customer for 20 years. I have made 4 phone calls trying to get my 2017 tax software...

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1

A message on my computer said my AVAST had expired and I was not covered. I purchased Premier and grime fighter which...

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1.1

My company is a small CPA firm in NYC. We've been subscribing to Lacerte's tax software for the past 4 tax seasons....

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1

I had my computer erased and a new windows put in by a local computer geek. He installed the free avast software and it...

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Lacerte Software and Avast Software Latest Reviews

Recent published reviews
1.8

Ive been a customer for twenty years and paid over $200,000. Called in timely for renewal but was required to speak...

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No votes

It is common for people to search for reliable, robust and effective antivirus software or application. Different...

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1.5

April 3rd 2018 - Made us do an update during the day. After the update I can't login. Every computer in our office is in...

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5

10/1 i ordered AVEST ONLINE
AND PD. A TOTAL OF $ 68.00 ,CANCELED mmediately BUT HAVE never GOT ANY REFUND, i THINK THIS A...

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Lacerte Software and Avast Software Products and Services

Most reviewed product and services
  • Lacerte Software Tax Software (7 reviews)
  • Lacerte Software Technical Support (2 reviews)
  • Avast Software Antivirus (122 reviews)
  • Avast Software Subscription (63 reviews)
  • Avast Software Technical Support (24 reviews)