PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Avast Software and Kaspersky Lab as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Avast Software

Avast Software

Has Verified Representatives
1.9
Avast Software
Kaspersky Lab

Avast Software and Kaspersky Lab Overview

Total reviews
472
110
Company responses
47
0
Issues resolved
7
2

Avast Software and Kaspersky Lab Consumer Ratings

Rank
163 out of 1027 in Software category
197 out of 1027 in Software category
Customer service
129 in category
148 in category
Website
167 in category
156 in category
Product or Service Quality
118 in category
123 in category
Privacy and Data Security
114 in category
105 in category

Avast Software and Kaspersky Lab Rating Details

Customer service
1.4 (188 reviews)
1.2 (52 reviews)
Reviewer's quote

I was charged twice for yearly avast i attempted to call your customer service numbers all are not working. It has been less 24 hours that both of these transactions happened. I do not wish to deal with a company that you can contact and double charges...

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...I contacted the company and all I got is a run around for hours, finally I told customer service to forget it. $15. 00 isn't worth all this so I told them to cancel my order, I had 3 weeks of service left so they canceled my order and discontinued my exsisting service...

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Website
1.8 (152 reviews)
1.9 (37 reviews)
Reviewer's quote

...In Avast's website FAQ's it says that up to 5 devices can be used on that same activation. However, my iphone will not recognize the subscription. So I emailed customer service to ask what was up, and the initial immediate response was an automated "we cannot find your subscription"...

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I also cant open Kaspersky on my computer anymore and I cannot log in on their website anymore (still have one year on my subscription left). If that isn't bad enough, you can only request help on their website by signing in (which I cant do anymore) so I called their help number. I spoke to an...

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Product or Service Quality
1.8 (148 reviews)
1.8 (41 reviews)
Reviewer's quote

...Since I began paying for your services, I have not had a single issue. However, I have a couple of issues with your subscription service. The first issue is that you are charging me for my next year of VPN 14-days before the subscription is finished...

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It looked suspicious since the card was not in use and I had not ordered any products online. I then replied to the fake e-mail used in the transaction asking them why they charged my account and got the following weird reply: Dear Sir / Madam, Thank you very much for your interest in our company...

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Privacy and Data Security
2.2 (147 reviews)
2.3 (33 reviews)
Reviewer's quote

...Ongoing fees for additional indicated that service would be needed to obtain and maintain security for devices. I would not trust the service to secure any device..

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...I recently purchased Kaspersky Total Security and replaced Windows Essentials. I thought I may have had an undetected virus due to a Yahoo linked computer hostage attempt. Once the download and scan were FINALLY complete, to my surprise, nothing was detected...

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Avast Software and Kaspersky Lab Pros and Cons

Pros
  • Automatic virus removal
  • Free version very good
  • Software works
  • Uninstalling their software
  • Promised the protection
  • Fact i could get customer service on the phone easily
Cons
  • Poor customer service
  • Fraudulent practices
  • Ignore requests for refunds
  • Customer service
  • Very poor customer service
  • That their support demanded more money from us to help us

Avast Software and Kaspersky Lab Most Positive Reviews

Top rated reviews
5

I received notice of renewal of Avast programs (2) I emailed Avast after receiving notice of pending renewal telling...

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5

I've been doing IT for the past 25 years and am now retired, doing PC/Mac repair and servicing as a sideline. Over the...

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5

i no longer need protection from Avast any longer so im requesting a refund of 21.39 thank you so very much for your...

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4.2

They have taken out a three year renewal subscription after one year if purchase and are not refunding I just keep...

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Avast Software and Kaspersky Lab Most Critical Reviews

Lowest rated reviews
1

A message on my computer said my AVAST had expired and I was not covered. I purchased Premier and grime fighter which...

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1

I give Kaspersky one star only because there is no option for ZERO stars. As mentioned in several of the reviews their...

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1

I had my computer erased and a new windows put in by a local computer geek. He installed the free avast software and it...

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1

Purchased the anti-virus whilst in Thailand, paid online, Kaspersky accepted my payment then sent me a receipt via email...

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Avast Software and Kaspersky Lab Latest Reviews

Recent published reviews
No votes

I have not heard back about the problem yet. My bank says I was billed twice for the services, at 2 different rates,...

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2.1

I Am 82 years old live on my own under lockdown tried to renew my subscription must have paid the wrong amount £34.99...

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No votes

I paid for your services and yet my computer is still slow as molasses from the day I paid you. Please check and fix as...

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1

I have a paid subscription to one of the major stations. Kaspersky-lab has blocked it. Kaspersky says that it is a...

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Avast Software and Kaspersky Lab Products and Services

Most reviewed product and services
  • Avast Software Antivirus (118 reviews)
  • Avast Software Subscription (61 reviews)
  • Avast Software Technical Support (24 reviews)
  • Kaspersky Lab Antivirus (18 reviews)
  • Kaspersky Lab Technical Support (13 reviews)
  • Kaspersky Lab Total Security Antivirus (12 reviews)