PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Avast Software and Iolo Technologies as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Avast Software

Avast Software

Has verified representatives
2.0
Avast Software
Iolo Technologies

Avast Software and Iolo Technologies Overview

Total reviews
407
176
Company responses
31
0
Issues resolved
6
4

Avast Software was first mentioned on PissedConsumer on Jun 13, 2010 and since then this brand received 407 reviews. It is 231 reviews more than Iolo Technologies received since Mar 18, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Iolo Technologies customer support team than with Avast Software customer service.

Avast Software and Iolo Technologies Consumer Ratings

Rank
137 out of 1488 in Software category
166 out of 1488 in Software category
Customer service
115 in category
129 in category
Website
161 in category
122 in category
Product or Service Quality
109 in category
115 in category

According to consumer ratings and reviews, Avast Software ranks 29 points higher in the Software category than Iolo Technologies. People gave Avast Software 1.4 stars for Customer service criterion in Software category and it is 272 points higher than the worst rated brand in this category. At the same time, Iolo Technologies was rated 1.3 stars for Customer service criterion in this category and it is 258 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Iolo Technologies has a higher rating than Avast Software. Regarding Product or Service Quality criterion, consumers gave Avast Software 1.8 stars and it is 72% greater than other in category. Iolo Technologies however was rated 1.8 stars and it is 70% greater than other in category.

Avast Software and Iolo Technologies Rating Details

Customer service
1.4 (157 reviews)
1.3 (74 reviews)
Reviewer's quote

...This is awful customer service to say the least. The reps changed their stories as I asked more and more questions. They either do not know what they are talking about, or they are flat out lying...

Marisa W

...I have no reason to believe that their customer service is reliable either. They can't even remember That I have registered an account on their website. They are very good at taking your money however...

Robert K
Website
1.8 (130 reviews)
2.1 (53 reviews)
Reviewer's quote

...In Avast's website FAQ's it says that up to 5 devices can be used on that same activation. However, my iphone will not recognize the subscription. So I emailed customer service to ask what was up, and the initial immediate response was an automated "we cannot find your subscription"...

PissedConsumer1079266

...I will continue to enjoy your website...

Barry P
Product or Service Quality
1.8 (127 reviews)
1.8 (64 reviews)
Reviewer's quote

I renewed two of my Avast products using an email offer, under the promise (in writing) that the original expiry date would be honoured. This hasn't happened - after a month of going back and forth, they still haven't done anything about it, and I still have the expiry date of the day I renewed,...

PissedConsumer1678795

Their technical expertise is a sham. I learned I knew more about my problem than they knew.

Anthony P

Avast Software and Iolo Technologies Pros and Cons

Pros
  • Automatic virus removal
  • Free version very good
  • Software works
  • Idea
  • I liked system mechanics when i was able to read the screen
  • Products themselves
Cons
  • Poor customer service
  • Fraudulent practices
  • I need a full refund
  • Poor unprofessional service
  • Support
  • Pheonix 360 simply doesnt work at all and i have lost my time

Avast Software and Iolo Technologies Most Positive Reviews

Top rated reviews
5

I received notice of renewal of Avast programs (2) I emailed Avast after receiving notice of pending renewal telling...

5

I thank God for System Mechanic because they were able to resolve problems i had with my computer! Problems which...

Avast Software and Iolo Technologies Most Critical Reviews

Lowest rated reviews
1

A message on my computer said my AVAST had expired and I was not covered. I purchased Premier and grime fighter which...

1

Bought your software at Office Depot. System Mechanics for up to 3 PC's. Attempted to load it and every time I put in...

Avast Software and Iolo Technologies Latest Reviews

Recent published reviews

Bought and downloaded, warning script keeps appearing which is stopping me getting into some of my accounts. Technical...

Read all 407 reviews
2.7

I've had two issues with Iolo System Mechanic and Phoenix 360 between two different model Dell laptops running Windows...

Read all 176 reviews

Avast Software and Iolo Technologies Products and Services

Most reviewed product and services
  • Avast Software Antivirus (106 reviews)
  • Avast Software Subscription (55 reviews)
  • Avast Software Technical Support (24 reviews)
  • Iolo Technologies Customer Care (16 reviews)
  • Iolo Technologies System Mechanic Optimization Software (16 reviews)
  • Iolo Technologies System Mechanic Pro Optimization Software (13 reviews)