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Digital River

Professional Services
  • 0 ISSUES RESOLVED
  • 26 TOTAL REVIEWS
  • $4.6K CLAIMED LOSSES
  • $305 AVERAGE LOSS
1.2
Customer service
Exchange, Refund and Cancellation Policy
Website
Billing Practices
Diversity of Products or Services

No items

Customers don't like

  • Total lack of customer service with no resonse given to emails2
  • Still no response1
  • Inability to cancel adobe subscription1
  • Confused employees1
  • Being horrible towards my family1
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Avast Software

Software
  • 6 ISSUES RESOLVED
  • 367 TOTAL REVIEWS
  • $40.9K CLAIMED LOSSES
  • $239 AVERAGE LOSS
1.8
Customer service
Exchange, Refund and Cancellation Policy
Website
Billing Practices
Diversity of Products or Services
  • Software works 5
  • Promise of a refund 5
  • Free version very good 5
  • Automatic virus removal 5
  • Yes i liked the company 4

Customers don't like

  • Poor customer service24
  • Fraudulent practices7
  • Refusal to take any responsibility4
  • Promises broken4
  • Ignore requests for refunds4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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eaglem
#1359995

My thoughts are that if Digital River had 346 reviews as has Avast Software that their resolved issues would still stand at Zero.A better comparison would be between Avangate and Digital River who both handle a large range of software whereas Avast just handle antivirus software.

By comparing the two afore mentioned companies you'd have a better idea of just how bad Digital River is.Really worth looking at imho.