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Avast Software

Software
  • 6 ISSUES RESOLVED
  • 371 TOTAL REVIEWS
  • $45.9K CLAIMED LOSSES
  • $265 AVERAGE LOSS
1.8
Customer service
Website
Diversity of Products or Services
Billing Practices
Exchange, Refund and Cancellation Policy
  • Software works 5
  • Promise of a refund 5
  • Free version very good 5
  • Automatic virus removal 5
  • Yes i liked the company 4

Customers don't like

  • Poor customer service24
  • Fraudulent practices7
  • Refusal to take any responsibility4
  • Promises broken4
  • Ignore requests for refunds4
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Digital River

Professional Services
  • 0 ISSUES RESOLVED
  • 27 TOTAL REVIEWS
  • $4.6K CLAIMED LOSSES
  • $289 AVERAGE LOSS
1.2
Customer service
Website
Diversity of Products or Services
Billing Practices
Exchange, Refund and Cancellation Policy

No items

Customers don't like

  • Total lack of customer service with no resonse given to emails2
  • Still no response1
  • Inability to cancel adobe subscription1
  • Confused employees1
  • Being horrible towards my family1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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eaglem
#1359995

My thoughts are that if Digital River had 346 reviews as has Avast Software that their resolved issues would still stand at Zero. A better comparison would be between Avangate and Digital River who both handle a large range of software whereas Avast just handle antivirus software.

By comparing the two afore mentioned companies you'd have a better idea of just how bad Digital River is. Really worth looking at imho.