PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Avast Software and Digital River as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Avast Software

Avast Software

Has Verified Representatives
1.9
Avast Software
Digital River

Avast Software and Digital River Overview

Total reviews
489
64
Company responses
47
0
Issues resolved
9
1

Avast Software and Digital River Consumer Ratings

Rank
168 out of 1044 in Software category
284 out of 1859 in Financial Services category
Customer service
131 in category
221 in category
Website
174 in category
271 in category
Product or Service Quality
129 in category
256 in category
Diversity of Products or Services
131 in category
178 in category

Avast Software and Digital River Rating Details

Customer service
1.3 (193 reviews)
1.4 (25 reviews)
Reviewer's quote

I was charged twice for yearly avast i attempted to call your customer service numbers all are not working. It has been less 24 hours that both of these transactions happened. I do not wish to deal with a company that you can contact and double charges...

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...I need to cancel my subscription it would be nice to be able to talk to a customer service rep..

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Website
1.8 (155 reviews)
1.5 (17 reviews)
Reviewer's quote

...In Avast's website FAQ's it says that up to 5 devices can be used on that same activation. However, my iphone will not recognize the subscription. So I emailed customer service to ask what was up, and the initial immediate response was an automated "we cannot find your subscription"...

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...we have this circumstance (having a son?) and mock her English, then they would not remake the order because the item at that point was sold out on Nvidia website, all while explaining to me it wasn't them, the system automatically canceled the order. Horrible racist bigoted...

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Product or Service Quality
1.8 (153 reviews)
1.2 (17 reviews)
Reviewer's quote

...Since I began paying for your services, I have not had a single issue. However, I have a couple of issues with your subscription service. The first issue is that you are charging me for my next year of VPN 14-days before the subscription is finished...

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...Please cancel both and provide me with refund as I have uninstalled the product..

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Diversity of Products or Services
2 (147 reviews)
1.9 (14 reviews)
Reviewer's quote

I spent about 20 minutes discussing whether I should purchase any additional services in addition to the free offer and decided against any such purchase. I check my account only to find that two seperate payments have been taken. This is fraud and I have attempted to recover the deductions through...

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Does not work with my ee phone company and they dont why it would not work

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Avast Software and Digital River Pros and Cons

Pros
  • Automatic virus removal
  • Software works
  • Free version very good
  • Unknown
  • Good products
Cons
  • Poor customer service
  • Fraudulent practices
  • Refusal to take any responsibility
  • Total lack of customer service with no resonse given to emails
  • Inability to cancel autorenew avast subscription
  • Confused employees

Avast Software and Digital River Most Positive Reviews

Top rated reviews
5

I received notice of renewal of Avast programs (2) I emailed Avast after receiving notice of pending renewal telling...

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5

yes order was place, the matter look to be the microsoft Edge Browser., dont let me place the 3th order.

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5

i no longer need protection from Avast any longer so im requesting a refund of 21.39 thank you so very much for your...

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4

I ordered a 1080 and after a week, the order was cancelled, because the billing address didn't match with the one in my...

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Avast Software and Digital River Most Critical Reviews

Lowest rated reviews
1

A message on my computer said my AVAST had expired and I was not covered. I purchased Premier and grime fighter which...

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1

I cancelled the order that was placed for software after they tacked on 1.65 for tax on a 35.00 order claiming for the...

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1

I had my computer erased and a new windows put in by a local computer geek. He installed the free avast software and it...

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1

On May 8, I called Samsung to have the order returned. The representative stated that she is "happy to take the return"...

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Avast Software and Digital River Latest Reviews

Recent published reviews
1

BEFORE I PURCHASED AVAST I COULD GET INTO ALL MY SITES AND NOW I CAN'T GET INTO SOME OF THEM. WHY?? I'VE TRIED TO GET...

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1.9

June 30 amount $89.92 July 3 amount $103.60
I have been in contact with customer support because i can not get the softwa...

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No votes

GOOD WORKING ON MY PC

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1.5

Does not work with my ee phone company and they dont why it would not work

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Avast Software and Digital River Products and Services

Most reviewed product and services
  • Avast Software Antivirus (121 reviews)
  • Avast Software Subscription (63 reviews)
  • Avast Software Technical Support (24 reviews)
  • Digital River Customer Care (15 reviews)
  • Digital River Shipping Service (1 review)