PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Avast Software and Digital River as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Avast Software
Digital River

Avast Software and Digital River Overview

Total reviews 502 68
Company responses 47 0
Issues resolved 10 2

Avast Software and Digital River Consumer Ratings

Rank
174 out of 1073 in Software category
270 out of 1895 in Financial Services category
Customer service
131 in category
No votes
Website
170 in category
No votes
Product or Service Quality
135 in category
No votes
Diversity of Products or Services
132 in category
No votes

Avast Software and Digital River Rating Details

Customer service
1.4 (197 reviews)
No votes
Reviewer's quote

...Then the fun began!! I tried to find the customer service phone number and all the numbers I found went to 3rd party tech support companies who wanted me to pay $179 more to fix my computer. Once I found the correct number the lady was helpful and initiated the refund!!..

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...I need to cancel my subscription it would be nice to be able to talk to a customer service rep..

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Website
1.8 (160 reviews)
No votes
Reviewer's quote

...In Avast's website FAQ's it says that up to 5 devices can be used on that same activation. However, my iphone will not recognize the subscription. So I emailed customer service to ask what was up, and the initial immediate response was an automated "we cannot find your subscription"...

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...we have this circumstance (having a son?) and mock her English, then they would not remake the order because the item at that point was sold out on Nvidia website, all while explaining to me it wasn't them, the system automatically canceled the order. Horrible racist bigoted...

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Product or Service Quality
1.8 (156 reviews)
No votes
Reviewer's quote

...Since I began paying for your services, I have not had a single issue. However, I have a couple of issues with your subscription service. The first issue is that you are charging me for my next year of VPN 14-days before the subscription is finished...

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...Please cancel both and provide me with refund as I have uninstalled the product..

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Diversity of Products or Services
2.1 (153 reviews)
No votes
Reviewer's quote

...your services if I have any future problems, and will highly recommend you to friends and colleagues,much for your efforts on my behalf. Avast have contacted me and my installation is completed..

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the worst service i have received in years

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Avast Software and Digital River Pros and Cons

Pros
  • Automatic virus removal
  • Software works
  • Free version very good
  • Unknown
  • Good products
Cons
  • Poor customer service
  • Fraudulent practices
  • Refusal to take any responsibility
  • Total lack of customer service with no resonse given to emails
  • Inability to cancel autorenew avast subscription
  • Confused employees

Avast Software and Digital River Most Positive Reviews

Top rated reviews
5

I received notice of renewal of Avast programs (2) I emailed Avast after receiving notice of pending renewal telling...

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5

yes order was place, the matter look to be the microsoft Edge Browser., dont let me place the 3th order.

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5

i no longer need protection from Avast any longer so im requesting a refund of 21.39 thank you so very much for your...

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4

I ordered a 1080 and after a week, the order was cancelled, because the billing address didn't match with the one in my...

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Avast Software and Digital River Most Critical Reviews

Lowest rated reviews
1

A message on my computer said my AVAST had expired and I was not covered. I purchased Premier and grime fighter which...

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1

I cancelled the order that was placed for software after they tacked on 1.65 for tax on a 35.00 order claiming for the...

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1

I had my computer erased and a new windows put in by a local computer geek. He installed the free avast software and it...

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1

On May 8, I called Samsung to have the order returned. The representative stated that she is "happy to take the return"...

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Avast Software and Digital River Latest Reviews

Recent published reviews
1

I was placing a grocery order and up pops Avast. This is intrusive and inappropriate and why I tried to delete Avast...

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No votes

Issue has been resolved. Company offered to extend the license for an additional year which I agreed to.

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1.8

are you trying to SCAM people and USE your COMPANY to stop scams happening IT LOOKS that way (i googled ABOUT this TEXT...

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No votes

Have not heard a word Friday from Digitel river.
Last time I purchase anything with their name on it.
Good way of losing b...

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Avast Software and Digital River Products and Services

Most reviewed product and services
  • Avast Software Antivirus (122 reviews)
  • Avast Software Subscription (63 reviews)
  • Avast Software Technical Support (24 reviews)
  • Digital River Shipping Service (1 review)