PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Avast Software and Digital River as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Avast Software

Avast Software

Has verified representatives
2.0
Avast Software
Digital River

Avast Software and Digital River Overview

Total reviews
410
51
Company responses
33
0
Issues resolved
6
1

Avast Software was first mentioned on PissedConsumer on Jun 13, 2010 and since then this brand received 410 reviews. It is 359 reviews more than Digital River received since Oct 22, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Digital River customer support team than with Avast Software customer service.

Avast Software and Digital River Consumer Ratings

Rank
138 out of 1488 in Software category
176 out of 2199 in Professional Services category
Customer service
116 in category
122 in category
Website
161 in category
153 in category
Product or Service Quality
109 in category
102 in category

Avast Software and Digital River Rating Details

Customer service
1.4 (158 reviews)
1.2 (18 reviews)
Reviewer's quote

Avast Software has double billed my ninety three year old uncle for their internet security-antivirus software twice one month apart. My uncle in good faith paid both invoices in order to retain his internet security antivirus software, but Avast now refuse to refund the amount of £49.99 for the...

Hot-Under-the-Collar

Bad customer service. No direct contact info,very unprofessional..

Henrique
Website
1.8 (131 reviews)
1.7 (14 reviews)
Reviewer's quote

...In Avast's website FAQ's it says that up to 5 devices can be used on that same activation. However, my iphone will not recognize the subscription. So I emailed customer service to ask what was up, and the initial immediate response was an automated "we cannot find your subscription"...

PissedConsumer1079266

...we have this circumstance (having a son?) and mock her English, then they would not remake the order because the item at that point was sold out on Nvidia website, all while explaining to me it wasn't them, the system automatically canceled the order. Horrible racist bigoted...

Jevonte
Product or Service Quality
1.8 (128 reviews)
1.6 (14 reviews)
Reviewer's quote

A few minutes after I hung up, I received an email thanking me for subscribing to the VPN service!!! I did NOT subscribe to anything, let alone VPN, which I don't even have at my home. A second phone call to an even more confused representative yielded the result of having 2 of my pre-existing...

Marisa W

...Dealing with customer service from India was not helpful. After several weeks of no help, filed Paypal claim and got money back. Scanmer..

PissedConsumer1186799

Avast Software and Digital River Pros and Cons

Pros
  • Automatic virus removal
  • Free version very good
  • Software works
  • Unknown
  • Good products
Cons
  • Poor customer service
  • Fraudulent practices
  • I need a full refund
  • Total lack of customer service with no resonse given to emails
  • Still no response
  • Inability to cancel autorenew avast subscription

Avast Software and Digital River Most Positive Reviews

Top rated reviews
5

I received notice of renewal of Avast programs (2) I emailed Avast after receiving notice of pending renewal telling...

5

Everything was resolved in a very professional manner.

Avast Software and Digital River Most Critical Reviews

Lowest rated reviews
1

A message on my computer said my AVAST had expired and I was not covered. I purchased Premier and grime fighter which...

1

I cancelled the order that was placed for software after they tacked on 1.65 for tax on a 35.00 order claiming for the...

Avast Software and Digital River Latest Reviews

Recent published reviews
1

They do not cancel your free trial and then charge you for it without refunding your money. I will never use again or...

Read all 410 reviews
1.8

I have tried at least 7 times now to purchase replacement earpads for my A40 TR headset on their online website. I get t...

Read all 51 reviews

Avast Software and Digital River Products and Services

Most reviewed product and services
  • Avast Software Antivirus (107 reviews)
  • Avast Software Subscription (55 reviews)
  • Avast Software Technical Support (24 reviews)
  • Digital River Customer Care (13 reviews)
  • Digital River Shipping Service (1 review)