PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Avast Software and Digital River as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Avast Software

Avast Software

Has verified representatives
2.0
Avast Software
Digital River

Avast Software and Digital River Overview

Total reviews
420
52
Company responses
44
0
Issues resolved
6
1

Avast Software was first mentioned on PissedConsumer on Jun 13, 2010 and since then this brand received 420 reviews. It is 368 reviews more than Digital River received since Oct 22, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Digital River customer support team than with Avast Software customer service.

Avast Software and Digital River Consumer Ratings

Rank
138 out of 1358 in Software category
260 out of 2342 in Financial Services category
Customer service
123 in category
235 in category
Website
162 in category
230 in category
Product or Service Quality
117 in category
160 in category

Avast Software and Digital River Rating Details

Customer service
1.4 (164 reviews)
1.3 (19 reviews)
Reviewer's quote

...I spent 16 minutes on hold waiting for customer service to answer. Will probably notify BBB..

PissedConsumer1764374

...No phone # no customer service..

PissedConsumer1670699
Website
1.8 (136 reviews)
1.7 (15 reviews)
Reviewer's quote

...In Avast's website FAQ's it says that up to 5 devices can be used on that same activation. However, my iphone will not recognize the subscription. So I emailed customer service to ask what was up, and the initial immediate response was an automated "we cannot find your subscription"...

PissedConsumer1079266

...we have this circumstance (having a son?) and mock her English, then they would not remake the order because the item at that point was sold out on Nvidia website, all while explaining to me it wasn't them, the system automatically canceled the order. Horrible racist bigoted...

Jevonte
Product or Service Quality
1.8 (134 reviews)
1.5 (15 reviews)
Reviewer's quote

Yesterday I spent close to $200 on their products. The products purchased were: - Avast Cleanup Premium - Avast Driver Updater - Avast Premium Security - Avast SecureLine - Avast Anti Track Premium As anyone who in the past has purchased these products once you purchase the program you receive an...

Erika

...Dealing with customer service from India was not helpful. After several weeks of no help, filed Paypal claim and got money back. Scanmer..

PissedConsumer1186799

Avast Software and Digital River Pros and Cons

Pros
  • Automatic virus removal
  • Free version very good
  • Software works
  • Unknown
  • Good products
Cons
  • Poor customer service
  • Fraudulent practices
  • I need a full refund
  • Total lack of customer service with no resonse given to emails
  • Inability to cancel autorenew avast subscription
  • Still no response

Avast Software and Digital River Most Positive Reviews

Top rated reviews
5

I received notice of renewal of Avast programs (2) I emailed Avast after receiving notice of pending renewal telling...

5

Everything was resolved in a very professional manner.

Avast Software and Digital River Most Critical Reviews

Lowest rated reviews
1

A message on my computer said my AVAST had expired and I was not covered. I purchased Premier and grime fighter which...

1

I cancelled the order that was placed for software after they tacked on 1.65 for tax on a 35.00 order claiming for the...

Avast Software and Digital River Latest Reviews

Recent published reviews
1

Without notice or permission, AVAST charged my card for services I didn't order or want. I spent 16 minutes on hold...

Read all 420 reviews
1.4

I had since 2014 karpersky virus software on a few machines at home, I got rid of the machines and upgraded to other pro...

Read all 52 reviews

Avast Software and Digital River Products and Services

Most reviewed product and services
  • Avast Software Antivirus (110 reviews)
  • Avast Software Subscription (56 reviews)
  • Avast Software Technical Support (24 reviews)
  • Digital River Customer Care (14 reviews)
  • Digital River Shipping Service (1 review)