PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bitdefender and Avast Software as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Avast Software

Avast Software

Has Verified Representatives
1.9
Bitdefender
Avast Software

Bitdefender and Avast Software Overview

Total reviews
220
471
Company responses
0
47
Issues resolved
6
7

Bitdefender and Avast Software Consumer Ratings

Rank
160 out of 1027 in Software category
162 out of 1027 in Software category
Customer service
145 in category
No votes
Product or Service Quality
115 in category
No votes
Website
129 in category
No votes
Diversity of Products or Services
104 in category
No votes

Bitdefender and Avast Software Rating Details

Customer service
1.2 (115 reviews)
No votes
Reviewer's quote

...The worst ever customer service i have ever received..

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I was charged twice for yearly avast i attempted to call your customer service numbers all are not working. It has been less 24 hours that both of these transactions happened. I do not wish to deal with a company that you can contact and double charges...

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Product or Service Quality
1.8 (109 reviews)
No votes
Reviewer's quote

...Clicked on the link and went thru purchasing the product. However, the price that showed up I was billed for was $32. 09, NOT the $21...

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...Since I began paying for your services, I have not had a single issue. However, I have a couple of issues with your subscription service. The first issue is that you are charging me for my next year of VPN 14-days before the subscription is finished...

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Website
2 (104 reviews)
No votes
Reviewer's quote

...I waded through their horrible website to find a solution with no luck. It took me FOREVER to find their phone numbers. The first one said it wasn't accepting calls & the other one didn't ring or anything...

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...In Avast's website FAQ's it says that up to 5 devices can be used on that same activation. However, my iphone will not recognize the subscription. So I emailed customer service to ask what was up, and the initial immediate response was an automated "we cannot find your subscription"...

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Diversity of Products or Services
2.5 (97 reviews)
No votes
Reviewer's quote

...All i can say at this point is DO NOT download anything to do with Bitdefenders products. A very disappointed Ken H in a company that is supposed to protect people..

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I spent about 20 minutes discussing whether I should purchase any additional services in addition to the free offer and decided against any such purchase. I check my account only to find that two seperate payments have been taken. This is fraud and I have attempted to recover the deductions through...

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Bitdefender and Avast Software Pros and Cons

Pros
  • When it ran originally
  • Easy purchase
  • Was happy till now
  • Automatic virus removal
  • Free version very good
  • Software works
Cons
  • Customer service
  • Unresponsive customer service
  • Technical support
  • Poor customer service
  • Fraudulent practices
  • Ignore requests for refunds

Bitdefender and Avast Software Most Positive Reviews

Top rated reviews
4.9

A few days ago, I can't boot my pc normally. It shows a slight windows opening then pitch black. I can only go on safe...

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5

I received notice of renewal of Avast programs (2) I emailed Avast after receiving notice of pending renewal telling...

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4.6

Today morning I contacted Bitdefender.in support for purchasing total internet security but the behavior and way of...

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5

i no longer need protection from Avast any longer so im requesting a refund of 21.39 thank you so very much for your...

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Bitdefender and Avast Software Most Critical Reviews

Lowest rated reviews
1

After a review in PCMagazine rated this product very high, I purchased it online. The site kept referring to a download...

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1

A message on my computer said my AVAST had expired and I was not covered. I purchased Premier and grime fighter which...

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1

I purchased Bit defender 2014 Anti-virus Plus this summer for my PC. I have a tablet that I mostly use, and only use my...

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1

I had my computer erased and a new windows put in by a local computer geek. He installed the free avast software and it...

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Bitdefender and Avast Software Latest Reviews

Recent published reviews
No votes

Tech call me and said that it was a follow up call the he tool 169 dollars from my PayPal account when I told him I was...

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No votes

I paid for your services and yet my computer is still slow as molasses from the day I paid you. Please check and fix as...

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1

I thought that I would try the service based on current reviews. I ordered the service at the 60% discount and the VPN....

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No votes

I have been charged 63.95 for a subscription to Avast Premium which I cancelled in the due time and want a refund of...

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Bitdefender and Avast Software Products and Services

Most reviewed product and services
  • Bitdefender Antivirus (40 reviews)
  • Bitdefender Subscription (28 reviews)
  • Bitdefender Customer Care (21 reviews)
  • Avast Software Antivirus (118 reviews)
  • Avast Software Subscription (61 reviews)
  • Avast Software Technical Support (24 reviews)