PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bitdefender and Avast Software as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Avast Software

Avast Software

Has verified representatives
1.9
Bitdefender
Avast Software

Bitdefender and Avast Software Overview

Total reviews
212
422
Company responses
0
44
Issues resolved
6
6

Avast Software was first mentioned on PissedConsumer on Jun 13, 2010 and since then this brand received 422 reviews. It is 210 reviews more than Bitdefender received since Aug 5, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Bitdefender customer support team than with Avast Software customer service.

Bitdefender and Avast Software Consumer Ratings

Rank
156 out of 1358 in Software category
159 out of 1358 in Software category
Customer service
142 in category
124 in category
Product or Service Quality
110 in category
117 in category
Website
126 in category
163 in category

According to consumer ratings and reviews, Bitdefender ranks 3 points higher in the Software category than Avast Software. People gave Bitdefender 1.2 stars for Customer service criterion in Software category and it is 252 points higher than the worst rated brand in this category. At the same time, Avast Software was rated 1.4 stars for Customer service criterion in this category and it is 270 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Bitdefender has a higher rating than Avast Software. Regarding Website criterion, consumers gave Bitdefender 2.1 stars and it is 68% greater than other in category. Avast Software however was rated 1.8 stars and it is 59% greater than other in category.

Bitdefender and Avast Software Rating Details

Customer service
1.2 (109 reviews)
1.4 (165 reviews)
Reviewer's quote

...about giving them a credit card #, or you will get charged MAX renewal price (even if you've turned OFF auto-renewal!), and good luck getting any help from customer service (which is in ROMANIA) to help. AVOID. Stick with another competitor from a less sneaky manufacturer, in a country that speaks your native...

PissedConsumer1765948

...I received a charge on my credit card, called customer service and was told to expect a refund in his5-7 days. Called today and they are refusing to refund my money. I plan to take this up with my credit card company..

Susan H
Product or Service Quality
1.9 (103 reviews)
1.8 (134 reviews)
Reviewer's quote

...Up to date, the service has not been provided. I reported and I have received a couple of email informing me that they are working on the problem. But they collect the money immediately..

Yaniel

Without notice or permission, AVAST charged my card for services I didn't order or want. I spent 16 minutes on hold waiting for customer service to answer. Will probably notify BBB..

PissedConsumer1764374
Website
2.1 (101 reviews)
1.8 (136 reviews)
Reviewer's quote

...I waded through their horrible website to find a solution with no luck. It took me FOREVER to find their phone numbers. The first one said it wasn't accepting calls & the other one didn't ring or anything...

Shantal

...In Avast's website FAQ's it says that up to 5 devices can be used on that same activation. However, my iphone will not recognize the subscription. So I emailed customer service to ask what was up, and the initial immediate response was an automated "we cannot find your subscription"...

PissedConsumer1079266

Bitdefender and Avast Software Pros and Cons

Pros
  • When it ran originally
  • Was happy till now
  • Product and interface
  • Automatic virus removal
  • Free version very good
  • Software works
Cons
  • Customer service
  • Unresponsive customer service
  • Technical support
  • Poor customer service
  • Fraudulent practices
  • I need a full refund

Bitdefender and Avast Software Most Positive Reviews

Top rated reviews
4.9

A few days ago, I can't boot my pc normally. It shows a slight windows opening then pitch black. I can only go on safe...

5

I received notice of renewal of Avast programs (2) I emailed Avast after receiving notice of pending renewal telling...

Bitdefender and Avast Software Most Critical Reviews

Lowest rated reviews
1

After a review in PCMagazine rated this product very high, I purchased it online. The site kept referring to a download...

1

A message on my computer said my AVAST had expired and I was not covered. I purchased Premier and grime fighter which...

Bitdefender and Avast Software Latest Reviews

Recent published reviews
1

i purchased 2020 software and paid for installing it.
i had a chat with a operator who turned it over to another an opera...

Read all 212 reviews

they charge me and can't talk to anyone to cancel the service.

Read all 422 reviews

Bitdefender and Avast Software Products and Services

Most reviewed product and services
  • Bitdefender Antivirus (37 reviews)
  • Bitdefender Subscription (24 reviews)
  • Bitdefender Technical Support (21 reviews)
  • Avast Software Antivirus (110 reviews)
  • Avast Software Subscription (57 reviews)
  • Avast Software Technical Support (24 reviews)