PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bitdefender and Avast Software as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bitdefender
Avast Software

Bitdefender and Avast Software Overview

Total reviews 222 496
Company responses 0 47
Issues resolved 6 10

Bitdefender and Avast Software Consumer Ratings

Rank
169 out of 1064 in Software category
171 out of 1064 in Software category
Customer service
159 in category
134 in category
Product or Service Quality
129 in category
135 in category
Website
132 in category
172 in category
Diversity of Products or Services
105 in category
135 in category

Bitdefender and Avast Software Rating Details

Customer service
1.2 (116 reviews)
1.3 (193 reviews)
Reviewer's quote

...The worst ever customer service i have ever received..

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I was charged twice for yearly avast i attempted to call your customer service numbers all are not working. It has been less 24 hours that both of these transactions happened. I do not wish to deal with a company that you can contact and double charges...

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Product or Service Quality
1.8 (110 reviews)
1.8 (154 reviews)
Reviewer's quote

...Clicked on the link and went thru purchasing the product. However, the price that showed up I was billed for was $32. 09, NOT the $21...

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...Since I began paying for your services, I have not had a single issue. However, I have a couple of issues with your subscription service. The first issue is that you are charging me for my next year of VPN 14-days before the subscription is finished...

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Website
2 (104 reviews)
1.8 (158 reviews)
Reviewer's quote

...I waded through their horrible website to find a solution with no luck. It took me FOREVER to find their phone numbers. The first one said it wasn't accepting calls & the other one didn't ring or anything...

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...In Avast's website FAQ's it says that up to 5 devices can be used on that same activation. However, my iphone will not recognize the subscription. So I emailed customer service to ask what was up, and the initial immediate response was an automated "we cannot find your subscription"...

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Diversity of Products or Services
2.5 (97 reviews)
2.1 (149 reviews)
Reviewer's quote

...All i can say at this point is DO NOT download anything to do with Bitdefenders products. A very disappointed Ken H in a company that is supposed to protect people..

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...your services if I have any future problems, and will highly recommend you to friends and colleagues,much for your efforts on my behalf. Avast have contacted me and my installation is completed..

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Bitdefender and Avast Software Pros and Cons

Pros
  • When it ran originally
  • Easy purchase
  • Was happy till now
  • Automatic virus removal
  • Software works
  • Free version very good
Cons
  • Customer service
  • Unresponsive customer service
  • Technical support
  • Poor customer service
  • Fraudulent practices
  • Refusal to take any responsibility

Bitdefender and Avast Software Most Positive Reviews

Top rated reviews
4.9

A few days ago, I can't boot my pc normally. It shows a slight windows opening then pitch black. I can only go on safe...

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5

I received notice of renewal of Avast programs (2) I emailed Avast after receiving notice of pending renewal telling...

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4.6

Today morning I contacted Bitdefender.in support for purchasing total internet security but the behavior and way of...

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5

i no longer need protection from Avast any longer so im requesting a refund of 21.39 thank you so very much for your...

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Bitdefender and Avast Software Most Critical Reviews

Lowest rated reviews
1

After a review in PCMagazine rated this product very high, I purchased it online. The site kept referring to a download...

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1

A message on my computer said my AVAST had expired and I was not covered. I purchased Premier and grime fighter which...

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1

I purchased Bit defender 2014 Anti-virus Plus this summer for my PC. I have a tablet that I mostly use, and only use my...

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1

I had my computer erased and a new windows put in by a local computer geek. He installed the free avast software and it...

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Bitdefender and Avast Software Latest Reviews

Recent published reviews
1

I cancelled my subscription to BitDefender and they keep billing me.Romania must be hurting for money.To resort to this.

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No votes

I was charged for service I did NOT order!!! It was fraudulently taken from my credit card ( which is NOW cancelled)! I...

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No votes

worst antivirus ever.bought it today enterd code still saying free version,this is too bad to use.

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No votes

Beware, once avast gets your charge no they claim you checked the auto renewal which I didn'tuse a use a see...

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Bitdefender and Avast Software Products and Services

Most reviewed product and services
  • Bitdefender Antivirus (40 reviews)
  • Bitdefender Subscription (28 reviews)
  • Bitdefender Technical Support (21 reviews)
  • Avast Software Antivirus (122 reviews)
  • Avast Software Subscription (63 reviews)
  • Avast Software Technical Support (24 reviews)