PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Avast Software and Bitdefender as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Avast Software

Avast Software

Has Verified Representatives
1.9
Avast Software
Bitdefender

Avast Software and Bitdefender Overview

Total reviews
474
221
Company responses
47
0
Issues resolved
7
6

Avast Software and Bitdefender Consumer Ratings

Rank
164 out of 1028 in Software category
162 out of 1028 in Software category
Customer service
129 in category
146 in category
Website
167 in category
129 in category
Product or Service Quality
118 in category
116 in category
Privacy and Data Security
114 in category
89 in category

Avast Software and Bitdefender Rating Details

Customer service
1.4 (189 reviews)
1.2 (115 reviews)
Reviewer's quote

I was charged twice for yearly avast i attempted to call your customer service numbers all are not working. It has been less 24 hours that both of these transactions happened. I do not wish to deal with a company that you can contact and double charges...

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...The worst ever customer service i have ever received..

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Website
1.8 (153 reviews)
2 (104 reviews)
Reviewer's quote

...In Avast's website FAQ's it says that up to 5 devices can be used on that same activation. However, my iphone will not recognize the subscription. So I emailed customer service to ask what was up, and the initial immediate response was an automated "we cannot find your subscription"...

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...I waded through their horrible website to find a solution with no luck. It took me FOREVER to find their phone numbers. The first one said it wasn't accepting calls & the other one didn't ring or anything...

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Product or Service Quality
1.8 (149 reviews)
1.8 (109 reviews)
Reviewer's quote

...Since I began paying for your services, I have not had a single issue. However, I have a couple of issues with your subscription service. The first issue is that you are charging me for my next year of VPN 14-days before the subscription is finished...

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...Clicked on the link and went thru purchasing the product. However, the price that showed up I was billed for was $32. 09, NOT the $21...

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Privacy and Data Security
2.2 (148 reviews)
2.5 (97 reviews)
Reviewer's quote

I bought one lot of security , then after a few months , It says i need this and it will be another £29 , so I buy it , then a few months later it says oh I need a fire wall , Its another £24 . It's just a con . I prefer to pay for one package and that is it...

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I paid for the better version (the lesser of 3 paid options) rather than the free version, specifically for phone and laptop browsing privacy. I also never set up cloud access on my laptop, because I prefer to store files only ON my computer. Since purchasing Bitdefender, I keep getting messages...

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Avast Software and Bitdefender Pros and Cons

Pros
  • Automatic virus removal
  • Free version very good
  • Software works
  • When it ran originally
  • Easy purchase
  • Was happy till now
Cons
  • Poor customer service
  • Fraudulent practices
  • Ignore requests for refunds
  • Customer service
  • Unresponsive customer service
  • Technical support

Avast Software and Bitdefender Most Positive Reviews

Top rated reviews
5

I received notice of renewal of Avast programs (2) I emailed Avast after receiving notice of pending renewal telling...

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4.9

A few days ago, I can't boot my pc normally. It shows a slight windows opening then pitch black. I can only go on safe...

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5

i no longer need protection from Avast any longer so im requesting a refund of 21.39 thank you so very much for your...

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4.6

Today morning I contacted Bitdefender.in support for purchasing total internet security but the behavior and way of...

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Avast Software and Bitdefender Most Critical Reviews

Lowest rated reviews
1

A message on my computer said my AVAST had expired and I was not covered. I purchased Premier and grime fighter which...

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1

After a review in PCMagazine rated this product very high, I purchased it online. The site kept referring to a download...

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1

I had my computer erased and a new windows put in by a local computer geek. He installed the free avast software and it...

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1

I purchased Bit defender 2014 Anti-virus Plus this summer for my PC. I have a tablet that I mostly use, and only use my...

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Avast Software and Bitdefender Latest Reviews

Recent published reviews
1

I bought one lot of security , then after a few months , It says i need this and it will be another £29 , so I buy it ,...

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No votes

worst antivirus ever.bought it today enterd code still saying free version,this is too bad to use.

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No votes

I have not heard back about the problem yet. My bank says I was billed twice for the services, at 2 different rates,...

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No votes

Tech call me and said that it was a follow up call the he tool 169 dollars from my PayPal account when I told him I was...

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Avast Software and Bitdefender Products and Services

Most reviewed product and services
  • Avast Software Antivirus (119 reviews)
  • Avast Software Subscription (61 reviews)
  • Avast Software Technical Support (24 reviews)
  • Bitdefender Antivirus (40 reviews)
  • Bitdefender Subscription (28 reviews)
  • Bitdefender Customer Care (21 reviews)