PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ProFlowers and Avasflowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ProFlowers
Avasflowers

ProFlowers and Avasflowers Overview

Total reviews
1389
3848
Company responses
12
0
Issues resolved
5
10

ProFlowers and Avasflowers Consumer Ratings

Rank
31 out of 237 in Flowers / Florist category
61 out of 237 in Flowers / Florist category
Customer service
28 in category
37 in category
Website
24 in category
40 in category
Exchange, Refund and Cancellation Policy
22 in category
34 in category
Discounts and Special Offers
22 in category
34 in category

ProFlowers and Avasflowers Rating Details

Customer service
1.3 (293 reviews)
1.2 (1481 reviews)
Reviewer's quote

...I wanted to speak to a customer service agent this evening and tried calling pro-flowers, selecting the chat option and tried the email link and all were not available. Your website claims someone is available 24/7. This is not the case...

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...I talked to customer service after holding for 20 minutes! I was told it would get delivered today and they were sorry! They brag about family owned business and being the best! Never again!..

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Website
2.1 (277 reviews)
1.8 (1190 reviews)
Reviewer's quote

...14 on your online website on May 1st 2020 to arrive to my mom on Saturday, May 9th 2020. She never received the flowers. I have no clue what my order number is (not even sure I ever got one)...

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AaCall me-Am pissed off your website doesnt work for review to tell you my issue !!!. Call all your service numbers and no one ever picks up even with extended wait time !!! Ordered mom day flowers on 5/5/20 with your rep- SAUL- for delivery locally in Topsham, Me where I called local Avis #....

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Exchange, Refund and Cancellation Policy
1.4 (260 reviews)
1.1 (1418 reviews)
Reviewer's quote

...It is 2 months ;later and he never got a refund. We will never do business with them again. I suggest that you do not order flowers from them..

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...I finally reached a person who said that all they could only refund me $10. I said fine because I was done, however they never refunded me or credited my charge card the $10 as they promised. LIARS!! THIS BUSINESS IS AWFUL!! BEWARE!!..

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Discounts and Special Offers
1.6 (255 reviews)
1.4 (1108 reviews)
Reviewer's quote

...They have the nerve to charge a $40 "special" delivery fee for this date and can't even deliver. On hold with off-shore (I'm sorry sir but we cannot disclose our location) for over an hour and all they come up with is sorry, we will refund your money. Pathetic..

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I order a MONEY TREE , for a special someone and they received a little dish plant !!! Spent over 77. 00 and the dish plant was disgraceful!! Called for a refund!! But it took 4 days and the supervisor told me he would give me 20. 00 dollars back !! :wtf:..

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ProFlowers and Avasflowers Pros and Cons

Pros
  • Selection
  • Website
  • Initial prices
  • I was extremely unhappy and still am
  • Flowers
  • Extremely discontent
Cons
  • Customer service
  • Hidden costs
  • Fraudulant representation
  • Customer service
  • Lack of customer service
  • Poor quality in every way

ProFlowers and Avasflowers Most Positive Reviews

Top rated reviews
5

I have used ProFlowers for years and was always very satisfied with the service. But now that FTD has taken over, they...

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5

I ordered flowers from Avas for my anniversary and they arrived two days late and all were dead. I called and was told...

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4.4

On or about May 21 I ordered flowers to be delivered to Barb Smetana Spier. I never got a confirmation of order, confirm...

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5

This company is an absolute scam! Do not trust them to get your flowers delivered on time or anything they tell you! We...

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ProFlowers and Avasflowers Most Critical Reviews

Lowest rated reviews
1

This company is a total scam! I bought an on-line coupon that should have saved me $15, instead I find that not only is...

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1

Ordered flowers for ill friend was scheduled for same day delivery they arrived 24 hrs late, customer service very rude,...

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1

We found our flowers delivered on our door step in Michigan on Thursday Dec 11th at approximately 8 am when we got up in...

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1

This company sent me too many flowers. I ordered one dozen red roses and received 14. I am on a small budget and I am...

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ProFlowers and Avasflowers Latest Reviews

Recent published reviews
1

The delivery was scheduled for 7/6/20. It is now 9:54pm PST and the flowers have not been delivered nor have I received...

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No votes

I placed an order June 30th to be delivered on July 1st. Avas called and said they would have to substitute.. and could...

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1

My son ordered Roses from Pro Flowers to be delivered to me for Mother's Day. They were very overpriced and arrived 2...

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1

The flowers that were sent to Marlene Joseph on 6 /20 had 3 roses that died the next day and the rest were carnations....

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ProFlowers and Avasflowers Products and Services

Most reviewed product and services
  • Proflowers Flowers (416 reviews)
  • Proflowers Delivery Service (239 reviews)
  • Proflowers Arrangement (160 reviews)
  • Avasflowers Delivery Service (950 reviews)
  • Avasflowers Flowers (876 reviews)
  • Avasflowers Arrangement (542 reviews)