PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Avasflowers and ProFlowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Avasflowers
ProFlowers

Avasflowers and ProFlowers Overview

Total reviews 3899 1388
Company responses 0 12
Issues resolved 10 5

Avasflowers and ProFlowers Consumer Ratings

Rank
59 out of 244 in Flowers / Florist category
30 out of 244 in Flowers / Florist category
Customer service
36 in category
26 in category
Exchange, Refund and Cancellation Policy
32 in category
22 in category
Delivery Service
25 in category
18 in category
Website
38 in category
22 in category

Avasflowers and ProFlowers Rating Details

Customer service
1.2 (1509 reviews)
1.3 (295 reviews)
Reviewer's quote

...Customer service assured me a replacement would be sent by end of day or following Monday. Today is Tuesday and no flowers were delivered. I Placed side by side photo so you can see Im being truthful...

Read full review

...There is no excuse for the poor customer service and how this was handled. The website has a guarantee of flowers and flowers are good for seven day. I think this needs to be removed from the website because there is no guarantee that the flowers will be delivered..

Read full review
Exchange, Refund and Cancellation Policy
1.1 (1440 reviews)
1.4 (263 reviews)
Reviewer's quote

...I AM REQUESTING A REFUND AND THEY ARE OFFERING ME A 10% REFUND, ARE YOU SERIOUS!!! I WANT AL $125. 00 BACK PRONTO AND I WILL DEFINITELY NOT RECOMMEND YOU TO ANYONE. I THOUGHT I WAS DOING GOOD BY ORDERING FROM A LOCAL FLORIST BUT LITTLE DID I KNOW THE CALL WAS TO A CALL CENTER...

Read full review

...I would appreciate a refund on BOTH purchases. For the prices I paid for both orders I expected a much better quality of flowers. Please get back to me on how I may receive a refund on both orders...

Read full review
Delivery Service
1.4 (1259 reviews)
1.6 (252 reviews)
Reviewer's quote

Their delivery service said by 4. They called my wife instead of calling me, that ordered the flowers, to see how long she will be there. It’s a surprise...

Read full review

...Delivery service is fedx and once it leaves their hands they have no control over order. Deliveries are late, after normal business hours. Web site offers expidited delivery but its not bold enough to notice...

Read full review
Website
1.8 (1214 reviews)
2.1 (279 reviews)
Reviewer's quote

Flowers delivered were totally different from what was pictured on website. I was told by my sister she received yellow tulips, carnations and a white flower of some sort in a clear vase with a yellow bow around it. In the picture on the website it had a cobalt blue vase with yellow flowers, and...

Read full review

...14 on your online website on May 1st 2020 to arrive to my mom on Saturday, May 9th 2020. She never received the flowers. I have no clue what my order number is (not even sure I ever got one)...

Read full review

Avasflowers and ProFlowers Pros and Cons

Pros
  • I was extremely unhappy and still am
  • Flowers
  • Extremely discontent
  • Selection
  • Website
  • Initial prices
Cons
  • Customer service
  • Lack of customer service
  • Poor quality in every way
  • Customer service
  • Hidden costs
  • Fraudulant representation

Avasflowers and ProFlowers Most Positive Reviews

Top rated reviews
5

I ordered flowers from Avas for my anniversary and they arrived two days late and all were dead. I called and was told...

Read full review
5

I have used ProFlowers for years and was always very satisfied with the service. But now that FTD has taken over, they...

Read full review
5

This company is an absolute scam! Do not trust them to get your flowers delivered on time or anything they tell you! We...

Read full review
4.4

On or about May 21 I ordered flowers to be delivered to Barb Smetana Spier. I never got a confirmation of order, confirm...

Read full review

Avasflowers and ProFlowers Most Critical Reviews

Lowest rated reviews
1

Ordered flowers for ill friend was scheduled for same day delivery they arrived 24 hrs late, customer service very rude,...

Read full review
1

This company is a total scam! I bought an on-line coupon that should have saved me $15, instead I find that not only is...

Read full review
1

This company sent me too many flowers. I ordered one dozen red roses and received 14. I am on a small budget and I am...

Read full review
1

We found our flowers delivered on our door step in Michigan on Thursday Dec 11th at approximately 8 am when we got up in...

Read full review

Avasflowers and ProFlowers Latest Reviews

Recent published reviews
2.3

they lead you along in the process, asking what color of bow you would like, what you would like to say on your card,...

Read full review
1

We ordered a plant for a friend Thursday evening 08/13/20 in Puerto Rico from Pro Flowers.com. We received an e-mail...

Read full review
1.2

Ordered beautiful bouquet of flowers for my daughters birthday. What was delivered Looked NOTHING like what I ordered an...

Read full review
1.7

Did not deliver flowers at all and gave no reason. Now I have to wait for five to seven days for my money to be put...

Read full review

Avasflowers and ProFlowers Products and Services

Most reviewed product and services
  • Avasflowers Delivery Service (953 reviews)
  • Avasflowers Flowers (878 reviews)
  • Avasflowers Arrangement (548 reviews)
  • Proflowers Flowers (416 reviews)
  • Proflowers Delivery Service (238 reviews)
  • Proflowers Arrangement (160 reviews)