PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Avasflowers and ProFlowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Avasflowers
ProFlowers

Avasflowers and ProFlowers Overview

Total reviews
3812
1383
Company responses
0
12
Issues resolved
10
5

Avasflowers and ProFlowers Consumer Ratings

Rank
59 out of 238 in Flowers / Florist category
31 out of 238 in Flowers / Florist category
Customer service
36 in category
28 in category
Exchange, Refund and Cancellation Policy
33 in category
22 in category
Delivery Service
26 in category
19 in category
Website
38 in category
24 in category

Avasflowers and ProFlowers Rating Details

Customer service
1.1 (1464 reviews)
1.3 (289 reviews)
Reviewer's quote

I am appalled at the customer service. I tried calling and was put on hold for longer than 30 minutes I finally just hung up. After emailing pictures of what I received and telling them I would like a refund and that they could have their ratchet plant back they offered my $10 store credit! Are you...

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...I requested a full refund! The customer service is horrific..

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Exchange, Refund and Cancellation Policy
1.1 (1403 reviews)
1.3 (257 reviews)
Reviewer's quote

...00 and the dish plant was disgraceful!! Called for a refund!! But it took 4 days and the supervisor told me he would give me 20. 00 dollars back !! :wtf:..

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...I used my visa debit card and expect a full refund for the product that was not paid for but never received! My cell is 865-661-0073..

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Delivery Service
1.4 (1219 reviews)
1.6 (248 reviews)
Reviewer's quote

Their delivery service said by 4. They called my wife instead of calling me, that ordered the flowers, to see how long she will be there. It’s a surprise...

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...Delivery service is fedx and once it leaves their hands they have no control over order. Deliveries are late, after normal business hours. Web site offers expidited delivery but its not bold enough to notice...

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Website
1.8 (1172 reviews)
2.1 (274 reviews)
Reviewer's quote

AaCall me-Am pissed off your website doesnt work for review to tell you my issue !!!. Call all your service numbers and no one ever picks up even with extended wait time !!! Ordered mom day flowers on 5/5/20 with your rep- SAUL- for delivery locally in Topsham, Me where I called local Avis #....

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...All over website it says get flowers on Valentines day. Did checkout and got to see all the fees that are not advertised more than doubling the advertised price. Part of fee is "Guaranteed Delivery on Valentines Day...

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Avasflowers and ProFlowers Pros and Cons

Pros
  • I was extremely unhappy and still am
  • Flowers
  • Extremely discontent
  • Selection
  • Website
  • Initial prices
Cons
  • Customer service
  • Lack of customer service
  • Poor quality in every way
  • Customer service
  • Hidden costs
  • Fraudulant representation

Avasflowers and ProFlowers Most Positive Reviews

Top rated reviews
5

I ordered flowers from Avas for my anniversary and they arrived two days late and all were dead. I called and was told...

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5

I have used ProFlowers for years and was always very satisfied with the service. But now that FTD has taken over, they...

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5

This company is an absolute scam! Do not trust them to get your flowers delivered on time or anything they tell you! We...

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4.4

On or about May 21 I ordered flowers to be delivered to Barb Smetana Spier. I never got a confirmation of order, confirm...

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Avasflowers and ProFlowers Most Critical Reviews

Lowest rated reviews
1

Ordered flowers for ill friend was scheduled for same day delivery they arrived 24 hrs late, customer service very rude,...

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1

This company is a total scam! I bought an on-line coupon that should have saved me $15, instead I find that not only is...

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1

This company sent me too many flowers. I ordered one dozen red roses and received 14. I am on a small budget and I am...

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1

We found our flowers delivered on our door step in Michigan on Thursday Dec 11th at approximately 8 am when we got up in...

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Avasflowers and ProFlowers Latest Reviews

Recent published reviews
1

Avas Flowers is simply a bait and switch business. We ordered a beautiful sunflower arrangement for my brother-in-law an...

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2.6

After 30 years of using ProFlowers, theory really dropped the ball for Mothers Day. They issued full credit, but I feel...

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1

The beautiful flowers I received came without water. I had to unpack them from the box and fill the vase they sent witho...

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No votes

I had an arrangement sent to me for Mothers Day and the flowers were in bad shape. The Peruvian Lilies generally last...

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Avasflowers and ProFlowers Products and Services

Most reviewed product and services
  • Avasflowers Delivery Service (948 reviews)
  • Avasflowers Flowers (874 reviews)
  • Avasflowers Arrangement (542 reviews)
  • Proflowers Flowers (416 reviews)
  • Proflowers Delivery Service (238 reviews)
  • Proflowers Arrangement (159 reviews)