PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about FTD and Avasflowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

FTD
Avasflowers

FTD and Avasflowers Overview

Total reviews
668
3812
Company responses
0
0
Issues resolved
7
10

FTD and Avasflowers Consumer Ratings

Rank
35 out of 238 in Flowers / Florist category
59 out of 238 in Flowers / Florist category
Customer service
33 in category
36 in category
Exchange, Refund and Cancellation Policy
25 in category
34 in category
Website
26 in category
38 in category
Delivery Service
23 in category
26 in category

FTD and Avasflowers Rating Details

Customer service
1.2 (188 reviews)
1.1 (1464 reviews)
Reviewer's quote

...I would like to talk with someone concern this order and my experience with your customer service department..

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I am appalled at the customer service. I tried calling and was put on hold for longer than 30 minutes I finally just hung up. After emailing pictures of what I received and telling them I would like a refund and that they could have their ratchet plant back they offered my $10 store credit! Are you...

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Exchange, Refund and Cancellation Policy
1.3 (158 reviews)
1.1 (1403 reviews)
Reviewer's quote

The supervisor was put on the line and although his English was better he had difficulty negotiating with me as to what my choice was, I stated to just refund my money as the order stated it was canceled. He did not seem to be able to solve my situation as stated in the email I received. I will NOT...

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...00 and the dish plant was disgraceful!! Called for a refund!! But it took 4 days and the supervisor told me he would give me 20. 00 dollars back !! :wtf:..

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Website
2.1 (156 reviews)
1.8 (1172 reviews)
Reviewer's quote

...I have emailed 4x's with no response, have messaged them through their website and called twice, was on hold for over 30min both times. Customer service is nonexistent..

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AaCall me-Am pissed off your website doesnt work for review to tell you my issue !!!. Call all your service numbers and no one ever picks up even with extended wait time !!! Ordered mom day flowers on 5/5/20 with your rep- SAUL- for delivery locally in Topsham, Me where I called local Avis #....

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Delivery Service
1.5 (143 reviews)
1.4 (1219 reviews)
Reviewer's quote

...Worst customer service ever with FTD..

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Their delivery service said by 4. They called my wife instead of calling me, that ordered the flowers, to see how long she will be there. It’s a surprise...

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FTD and Avasflowers Pros and Cons

Pros
  • Pretty website
  • Pictures were lovely
  • Nice colorful website
  • I was extremely unhappy and still am
  • Flowers
  • Extremely discontent
Cons
  • Customer service
  • Communication of issues
  • False order information
  • Customer service
  • Lack of customer service
  • Poor quality in every way

FTD and Avasflowers Most Positive Reviews

Top rated reviews
5

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

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5

I ordered flowers from Avas for my anniversary and they arrived two days late and all were dead. I called and was told...

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5

THE ROSES WERE BOTTLENECKING BUT THEY REFUNDED ME IN FULL IN 5 BUSINESS DAYS SO IM SATISFIED ALTHOUGH THERE PRODUCT DID...

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5

This company is an absolute scam! Do not trust them to get your flowers delivered on time or anything they tell you! We...

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FTD and Avasflowers Most Critical Reviews

Lowest rated reviews
1

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

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1

Ordered flowers for ill friend was scheduled for same day delivery they arrived 24 hrs late, customer service very rude,...

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1

I tried to order 3 bunches of flowers to be sent to the same address and same person. FTD changed me 3 separate fees...

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1

This company sent me too many flowers. I ordered one dozen red roses and received 14. I am on a small budget and I am...

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FTD and Avasflowers Latest Reviews

Recent published reviews
No votes

My daughter's Mother's Day flowers were delivered to the wrong address. Those people were out of town for several days....

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1

Avas Flowers is simply a bait and switch business. We ordered a beautiful sunflower arrangement for my brother-in-law an...

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No votes

Not a word. Sent a letter to customer service. Will see if they respond to that.

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1

The beautiful flowers I received came without water. I had to unpack them from the box and fill the vase they sent witho...

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FTD and Avasflowers Products and Services

Most reviewed product and services
  • Ftd Delivery Service (183 reviews)
  • Ftd Flowers (127 reviews)
  • Ftd Arrangement (104 reviews)
  • Avasflowers Delivery Service (948 reviews)
  • Avasflowers Flowers (874 reviews)
  • Avasflowers Arrangement (542 reviews)