PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about FTD and Avasflowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

FTD
Avasflowers

FTD and Avasflowers Overview

Total reviews 668 3886
Company responses 0 0
Issues resolved 7 10

FTD and Avasflowers Consumer Ratings

Rank
35 out of 242 in Flowers / Florist category
59 out of 242 in Flowers / Florist category
Customer service
No votes
37 in category
Website
No votes
39 in category
Exchange, Refund and Cancellation Policy
No votes
34 in category
Delivery Service
No votes
27 in category

FTD and Avasflowers Rating Details

Customer service
No votes
1.2 (1501 reviews)
Reviewer's quote

...When I called FTD customer service Sunday 7/12 the line dropped the call as soon as it connected. The home site wouldn't accept my email address to log in even though I have spent quite a bit recently. Whatup?..

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...I have not been able to get a live person with customer service to get help with my order. Recording told me that flowers would be redelivered and still nothing. This is not exceptable and if you value your special person or event do yourself a favor and find a different florist..

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Website
No votes
1.8 (1207 reviews)
Reviewer's quote

...I have emailed 4x's with no response, have messaged them through their website and called twice, was on hold for over 30min both times. Customer service is nonexistent..

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...I tried to make a complaint but navigating their website is insane. I was on their phone system for over an hour waiting to speak to a person. Finally, I was able to leave a message and they was told they'd return my call at a specified time...

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Exchange, Refund and Cancellation Policy
No votes
1.1 (1434 reviews)
Reviewer's quote

The supervisor was put on the line and although his English was better he had difficulty negotiating with me as to what my choice was, I stated to just refund my money as the order stated it was canceled. He did not seem to be able to solve my situation as stated in the email I received. I will NOT...

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...They agreed to refund me $20, meaning I just paid $74 for a tiny bear, and the wrong sad balloon without a ribbon, and all a day late. I filed with BBB, and am disputing with CC. Everyone should, till these scam artists are run out of business..

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Delivery Service
No votes
1.4 (1253 reviews)
Reviewer's quote

...This service was completely misleading and the size and dimensions promised was not fulfilled..

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Their delivery service said by 4. They called my wife instead of calling me, that ordered the flowers, to see how long she will be there. It’s a surprise...

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FTD and Avasflowers Pros and Cons

Pros
  • Pretty website
  • Pictures were lovely
  • Nice colorful website
  • I was extremely unhappy and still am
  • Flowers
  • Extremely discontent
Cons
  • Customer service
  • Communication of issues
  • False order information
  • Customer service
  • Lack of customer service
  • Poor quality in every way

FTD and Avasflowers Most Positive Reviews

Top rated reviews
5

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

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5

I ordered flowers from Avas for my anniversary and they arrived two days late and all were dead. I called and was told...

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5

THE ROSES WERE BOTTLENECKING BUT THEY REFUNDED ME IN FULL IN 5 BUSINESS DAYS SO IM SATISFIED ALTHOUGH THERE PRODUCT DID...

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5

This company is an absolute scam! Do not trust them to get your flowers delivered on time or anything they tell you! We...

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FTD and Avasflowers Most Critical Reviews

Lowest rated reviews
1

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

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1

Ordered flowers for ill friend was scheduled for same day delivery they arrived 24 hrs late, customer service very rude,...

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1

I tried to order 3 bunches of flowers to be sent to the same address and same person. FTD changed me 3 separate fees...

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1

This company sent me too many flowers. I ordered one dozen red roses and received 14. I am on a small budget and I am...

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FTD and Avasflowers Latest Reviews

Recent published reviews
1.9

The bouquet of flowers ordered where not that depicted in my original order. Additionally the flowers where in poor...

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1

Stay away from Avas flowers!!! They are as horrible as all the other reviews imply. I confirmed that I had entered the...

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1.9

I wanted to let you know that I am very disappointed with the order that I placed on 9/11/2020 (order# 61865968055) Firs...

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No votes

I paid for and ordered an "As Shown" bouquet (Supposedly, Originally $79.99 on sale for $49.99) but received an...

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FTD and Avasflowers Products and Services

Most reviewed product and services
  • Ftd Delivery Service (182 reviews)
  • Ftd Flowers (127 reviews)
  • Ftd Arrangement (104 reviews)
  • Avasflowers Delivery Service (950 reviews)
  • Avasflowers Flowers (878 reviews)
  • Avasflowers Arrangement (546 reviews)