PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about FTD and Avasflowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

FTD
FTD
1.5
FTD
Avasflowers

FTD and Avasflowers Overview

Total reviews 679 3932
Company responses 0 0
Issues resolved 7 10

FTD and Avasflowers Consumer Ratings

Rank
35 out of 229 in Flowers / Florist category
58 out of 229 in Flowers / Florist category
Customer service
37 in category
40 in category
Exchange, Refund and Cancellation Policy
23 in category
35 in category
Website
25 in category
41 in category
Delivery Service
22 in category
26 in category

FTD and Avasflowers Rating Details

Customer service
1.2 (195 reviews)
1.2 (1528 reviews)
Reviewer's quote

...I called customer service and they told me that they would refund the Saturday delivery charge only $12. Monday was not this person's birthday. I needed a full refund...

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...Finally, I called customer service. They said they received no emails. (Obviously their system doesn't work...

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Exchange, Refund and Cancellation Policy
1.4 (163 reviews)
1.1 (1454 reviews)
Reviewer's quote

...This is really really idiotic and whoever in management decided this is a good policy is an idiot..

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...They did not offer to refund my rush order fee at this time. I requested that my rush order fee be refunded, they could not tell me when the order would be delivered. The following day I called AGAIN to see what the status might be, and again I was told they were trying to contact the designer...

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Website
2.1 (162 reviews)
1.8 (1230 reviews)
Reviewer's quote

...I have emailed 4x's with no response, have messaged them through their website and called twice, was on hold for over 30min both times. Customer service is nonexistent..

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Avas flowers stated they would deliver before Christmas on the website, several hours later got an email stating delivery the 28th. Total bait and switch, never again..

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Delivery Service
1.5 (148 reviews)
1.4 (1274 reviews)
Reviewer's quote

...This service was completely misleading and the size and dimensions promised was not fulfilled..

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Their delivery service said by 4. They called my wife instead of calling me, that ordered the flowers, to see how long she will be there. It’s a surprise...

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FTD and Avasflowers Pros and Cons

Pros
  • Pretty website
  • Pictures were lovely
  • Nice colorful website
  • I was extremely unhappy and still am
  • Flowers
  • Extremely discontent
Cons
  • Customer service
  • Communication of issues
  • False order information
  • Customer service
  • Lack of customer service
  • Poor quality in every way

FTD and Avasflowers Most Positive Reviews

Top rated reviews
5

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

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5

I ordered flowers from Avas for my anniversary and they arrived two days late and all were dead. I called and was told...

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5

THE ROSES WERE BOTTLENECKING BUT THEY REFUNDED ME IN FULL IN 5 BUSINESS DAYS SO IM SATISFIED ALTHOUGH THERE PRODUCT DID...

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5

This company is an absolute scam! Do not trust them to get your flowers delivered on time or anything they tell you! We...

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FTD and Avasflowers Most Critical Reviews

Lowest rated reviews
1

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

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1

Ordered flowers for ill friend was scheduled for same day delivery they arrived 24 hrs late, customer service very rude,...

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1

I tried to order 3 bunches of flowers to be sent to the same address and same person. FTD changed me 3 separate fees...

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1

This company sent me too many flowers. I ordered one dozen red roses and received 14. I am on a small budget and I am...

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FTD and Avasflowers Latest Reviews

Recent published reviews
1.3

Ordered 10 days in advanced, bought the highest cost arrangement. Delivered wilted after 4pm on a 90* California day....

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1

Additionally the balloon &;;;;;;;;;;;;;;;;; birthday card ordered were not sent with the item delivered. This was...

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2.8

I entered the wrong telephone number on my mother`s Christmas order.. and FTD has no way to change the order...

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No votes

Extremely disappointing experience with Avas Flowers! I placed an order with Avas for delivery of an Anniversary...

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FTD and Avasflowers Products and Services

Most reviewed product and services
  • Ftd Delivery Service (183 reviews)
  • Ftd Flowers (128 reviews)
  • Ftd Arrangement (105 reviews)
  • Avasflowers Delivery Service (951 reviews)
  • Avasflowers Flowers (878 reviews)
  • Avasflowers Arrangement (551 reviews)