PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ftd and Avasflowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ftd
Avasflowers

Ftd and Avasflowers Overview

Total reviews
622
3610
Company responses
0
0
Issues resolved
7
7

Avasflowers was first mentioned on PissedConsumer on Feb 16, 2012 and since then this brand received 3610 reviews. It is 2988 reviews more than Ftd received since Jun 21, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Ftd customer support team than with Avasflowers customer service.

Ftd and Avasflowers Consumer Ratings

Rank
41 out of 356 in Flowers / Florist category
56 out of 356 in Flowers / Florist category
Customer service
32 in category
33 in category
Exchange, Refund and Cancellation Policy
23 in category
30 in category
Website
21 in category
35 in category

According to consumer ratings and reviews, Ftd ranks 15 points higher in the Flowers / Florist category than Avasflowers. People gave Ftd 1.2 stars for Customer service criterion in Flowers / Florist category and it is 53 points higher than the worst rated brand in this category. At the same time, Avasflowers was rated 1.1 stars for Customer service criterion in this category and it is 52 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Ftd has a higher rating than Avasflowers. Regarding Website criterion, consumers gave Ftd 2.2 stars and it is 75% greater than other in category. Avasflowers however was rated 1.8 stars and it is 59% greater than other in category.

Ftd and Avasflowers Rating Details

Customer service
1.2 (163 reviews)
1.1 (1341 reviews)
Reviewer's quote

...Customer Service is a joke. STAY AWAY FROM FTD!!! This happened to multiple people I know. Don’t risk losing your money..

Mary R

...Customer service is very poor still have not gotten what I wanted the flower arrangement that they guaranteed some BS after PS I would like to get an attorney and I just might..

David B
Exchange, Refund and Cancellation Policy
1.3 (143 reviews)
1.1 (1296 reviews)
Reviewer's quote

...I called customer service back stating that I wanted to talk to a supervisor and get a full refund. They said that they would have to pass along this message and someone would call me. I never received a call...

Shelva

sent flowers for a birthday surprise and expected delivery in the morning...…….. at 12pm still no flowers chocolates or card delivered. A call to them resulted in long waits for them to answer.. had to go through the order section to get a response... terrible and unprofessional service still...

PissedConsumer1716884
Website
2.2 (138 reviews)
1.8 (1072 reviews)
Reviewer's quote

Follow up showed that a local florist website would have charged $6-$8 for delivery. When we sent a message to customer service they actually had the nerve to tell me they would give me $10 off the purchasing of an FTD Gold Membership to reduce future shipping cost. I will never have a future...

PissedConsumer1221628

This is nothing but a call center who takes part of the money then calls a local florist for a SMALLER bouquet! The flowers I ordered did not look like the picture on their website and was much skimpier. Plus I paid for balloons for the two children and did NOT receive them..

PissedConsumer1711990

Ftd and Avasflowers Pros and Cons

Pros
  • Pretty website
  • Nice colorful website
  • Maybe the pictures on the website
  • I was extremely unhappy and still am
  • Flowers
  • Extremely discontent
Cons
  • Customer service
  • False order information
  • Communication of issues
  • Customer service
  • Lack of customer service
  • Poor quality in every way

Ftd and Avasflowers Most Positive Reviews

Top rated reviews
5

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

5

I ordered flowers from Avas for my anniversary and they arrived two days late and all were dead. I called and was told...

Ftd and Avasflowers Most Critical Reviews

Lowest rated reviews
1

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

1

Ordered flowers for ill friend was scheduled for same day delivery they arrived 24 hrs late, customer service very rude,...

Ftd and Avasflowers Latest Reviews

Recent published reviews
1

I called to confirm delivery on +$100 order. Was reconnected to multiple people, some of whom i could barely...

Read all 622 reviews
1

Ordered flowers for a friend. Company didn’t have them in stock so without my permission they upgraded my purchase I...

Read all 3610 reviews

Ftd and Avasflowers Products and Services

Most reviewed product and services
  • Ftd Delivery Service (170 reviews)
  • Ftd Flowers (126 reviews)
  • Ftd Arrangement (103 reviews)
  • Avasflowers Delivery Service (866 reviews)
  • Avasflowers Flowers (864 reviews)
  • Avasflowers Arrangement (529 reviews)