FTD vs Avasflowers: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about FTD and Avasflowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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FTD

1.5

Avasflowers

1.3

FTD

Avasflowers

FTD and Avasflowers Overview

Total reviews	668	3886
Company responses	0	0
Issues resolved	7	10

FTD and Avasflowers Consumer Ratings

Rank

35 out of 242 in Flowers / Florist category

59 out of 242 in Flowers / Florist category

Customer service

No votes

37 in category

Website

No votes

39 in category

Exchange, Refund and Cancellation Policy

No votes

34 in category

Delivery Service

No votes

27 in category

FTD and Avasflowers Rating Details

Customer service

No votes

1.2 (1501 reviews)

Reviewer's quote

...When I called FTD customer service Sunday 7/12 the line dropped the call as soon as it connected. The home site wouldn't accept my email address to log in even though I have spent quite a bit recently. Whatup?..

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...I have not been able to get a live person with customer service to get help with my order. Recording told me that flowers would be redelivered and still nothing. This is not exceptable and if you value your special person or event do yourself a favor and find a different florist..

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Website

No votes

1.8 (1207 reviews)

Reviewer's quote

...I have emailed 4x's with no response, have messaged them through their website and called twice, was on hold for over 30min both times. Customer service is nonexistent..

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...I tried to make a complaint but navigating their website is insane. I was on their phone system for over an hour waiting to speak to a person. Finally, I was able to leave a message and they was told they'd return my call at a specified time...

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Exchange, Refund and Cancellation Policy

No votes

1.1 (1434 reviews)

Reviewer's quote

The supervisor was put on the line and although his English was better he had difficulty negotiating with me as to what my choice was, I stated to just refund my money as the order stated it was canceled. He did not seem to be able to solve my situation as stated in the email I received. I will NOT...

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...They agreed to refund me $20, meaning I just paid $74 for a tiny bear, and the wrong sad balloon without a ribbon, and all a day late. I filed with BBB, and am disputing with CC. Everyone should, till these scam artists are run out of business..

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Delivery Service

No votes

1.4 (1253 reviews)

Reviewer's quote

...This service was completely misleading and the size and dimensions promised was not fulfilled..

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Their delivery service said by 4. They called my wife instead of calling me, that ordered the flowers, to see how long she will be there. It’s a surprise...

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FTD and Avasflowers Pros and Cons

Pros

Pretty website
Pictures were lovely
Nice colorful website

I was extremely unhappy and still am
Flowers
Extremely discontent

Cons

Customer service
Communication of issues
False order information

Customer service
Lack of customer service
Poor quality in every way

FTD and Avasflowers Most Positive Reviews

Top rated reviews

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

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I ordered flowers from Avas for my anniversary and they arrived two days late and all were dead. I called and was told...

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THE ROSES WERE BOTTLENECKING BUT THEY REFUNDED ME IN FULL IN 5 BUSINESS DAYS SO IM SATISFIED ALTHOUGH THERE PRODUCT DID...

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This company is an absolute scam! Do not trust them to get your flowers delivered on time or anything they tell you! We...

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FTD and Avasflowers Most Critical Reviews

Lowest rated reviews

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

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Ordered flowers for ill friend was scheduled for same day delivery they arrived 24 hrs late, customer service very rude,...

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I tried to order 3 bunches of flowers to be sent to the same address and same person. FTD changed me 3 separate fees...

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This company sent me too many flowers. I ordered one dozen red roses and received 14. I am on a small budget and I am...

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FTD and Avasflowers Latest Reviews

Recent published reviews

1.9

The bouquet of flowers ordered where not that depicted in my original order. Additionally the flowers where in poor...

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Stay away from Avas flowers!!! They are as horrible as all the other reviews imply. I confirmed that I had entered the...

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1.9

I wanted to let you know that I am very disappointed with the order that I placed on 9/11/2020 (order# 61865968055) Firs...

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No votes

I paid for and ordered an "As Shown" bouquet (Supposedly, Originally $79.99 on sale for $49.99) but received an...

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FTD and Avasflowers Products and Services

Most reviewed product and services

Ftd Delivery Service (182 reviews)
Ftd Flowers (127 reviews)
Ftd Arrangement (104 reviews)

Avasflowers Delivery Service (950 reviews)
Avasflowers Flowers (878 reviews)
Avasflowers Arrangement (546 reviews)

How would you compare FTD vs Avasflowers?

Customer service

Product or Service Quality

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Anonymous Anonymous Apr 10 #1848846

Customer service
FTD answers their phone, follows theough with what they say they will do.
Product or Service Quality
FTD in my experience, has had better quality and support

0 0

Amyria Amyria Apr 10 #1848533

Customer service
Horrible-Bait and Switch!!
I sent my review to the Correct Avas. And you know it!!!!!
Have You read your own review.
BBB reports you have over 600 in last 6 Months!!!!!
Also unable to send complaints.

Message bounces back to beginning when hit send. You need to be SHUT DOWN
Product or Service Quality
Old and wilted flowers and a totally different product.
I have something else to compare
Anybody but you

0 0

Anonymous Deborah5 Jan 12, 2019 #1628534

Fdt in regards to scam and integrity was 100% better. You also get what you pay for

1 0

Anonymous Anonymous May 19, 2017 #1330446

The worst Flower place to order from .... The flowers that are posted on their website is not what is being delivered .....

so please don't be a dummy and order from them ..... and the sad thing is the customer service is the worst ever put you on hold for a entire hour and never came back and I had you use my other phone to call them..... the flowers they sent for my mother on her birthday you can go to the grocery store and purchase 9.99 flower and would look twice as better than the one they delivered to my mother.

AND they charge an arm and a Leg ... like the get outta her with you scamming website ....

0 0

Anonymous SUSAN May 04, 2017 #1324458

Avas is a cheap imitation of FTD. It took 5 days to resolve an issue, and at least 5 hours on the phone with many different Supervisors.

They all told me they would resolve the issue at the time I was speaking to them and nothing happened. So 5 days later they finally fixed the problem.

0 0

Anonymous Anonymous Apr 25, 2017 #1320367

Stay away from this company. They are dishonest.

Good Luck trying to get a refund if you are unhappy. The flowers they delivered were not at all what I ask for. The messed up the message on the card.The customer service is awful.

They flat out lied when I ask if they were local to where I was sending the flowers. I would avoid this place at all cost and I will never order from them again.

0 0