PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Avasflowers and FTD as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

FTD
FTD
1.5
Avasflowers
FTD

Avasflowers and FTD Overview

Total reviews 3931 678
Company responses 0 0
Issues resolved 10 7

Avasflowers and FTD Consumer Ratings

Rank
58 out of 229 in Flowers / Florist category
35 out of 229 in Flowers / Florist category
Customer service
39 in category
37 in category
Exchange, Refund and Cancellation Policy
36 in category
23 in category
Delivery Service
25 in category
21 in category
Website
40 in category
25 in category

Avasflowers and FTD Rating Details

Customer service
1.2 (1527 reviews)
1.2 (195 reviews)
Reviewer's quote

...Finally, I called customer service. They said they received no emails. (Obviously their system doesn't work...

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...I called customer service and they told me that they would refund the Saturday delivery charge only $12. Monday was not this person's birthday. I needed a full refund...

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Exchange, Refund and Cancellation Policy
1.1 (1454 reviews)
1.4 (163 reviews)
Reviewer's quote

...They did not offer to refund my rush order fee at this time. I requested that my rush order fee be refunded, they could not tell me when the order would be delivered. The following day I called AGAIN to see what the status might be, and again I was told they were trying to contact the designer...

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...This is really really idiotic and whoever in management decided this is a good policy is an idiot..

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Delivery Service
1.4 (1273 reviews)
1.5 (148 reviews)
Reviewer's quote

Their delivery service said by 4. They called my wife instead of calling me, that ordered the flowers, to see how long she will be there. It’s a surprise...

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...This service was completely misleading and the size and dimensions promised was not fulfilled..

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Website
1.8 (1229 reviews)
2.1 (162 reviews)
Reviewer's quote

Avas flowers stated they would deliver before Christmas on the website, several hours later got an email stating delivery the 28th. Total bait and switch, never again..

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...I have emailed 4x's with no response, have messaged them through their website and called twice, was on hold for over 30min both times. Customer service is nonexistent..

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Avasflowers and FTD Pros and Cons

Pros
  • I was extremely unhappy and still am
  • Flowers
  • Extremely discontent
  • Pretty website
  • Pictures were lovely
  • Nice colorful website
Cons
  • Customer service
  • Lack of customer service
  • Poor quality in every way
  • Customer service
  • Communication of issues
  • False order information

Avasflowers and FTD Most Positive Reviews

Top rated reviews
5

I ordered flowers from Avas for my anniversary and they arrived two days late and all were dead. I called and was told...

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5

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

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5

This company is an absolute scam! Do not trust them to get your flowers delivered on time or anything they tell you! We...

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5

THE ROSES WERE BOTTLENECKING BUT THEY REFUNDED ME IN FULL IN 5 BUSINESS DAYS SO IM SATISFIED ALTHOUGH THERE PRODUCT DID...

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Avasflowers and FTD Most Critical Reviews

Lowest rated reviews
1

Ordered flowers for ill friend was scheduled for same day delivery they arrived 24 hrs late, customer service very rude,...

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1

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

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1

This company sent me too many flowers. I ordered one dozen red roses and received 14. I am on a small budget and I am...

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1

I tried to order 3 bunches of flowers to be sent to the same address and same person. FTD changed me 3 separate fees...

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Avasflowers and FTD Latest Reviews

Recent published reviews
No votes

Extremely disappointing experience with Avas Flowers! I placed an order with Avas for delivery of an Anniversary...

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2.8

I entered the wrong telephone number on my mother`s Christmas order.. and FTD has no way to change the order...

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1

So I fed the flowers to the hogs Now my goats eat everything from old shoes shoes to newspaper. But they would not eat t...

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1

I thought I was buying a $68 arrangement. I noted that after the tax was added the total was $73. Please note all delive...

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Avasflowers and FTD Products and Services

Most reviewed product and services
  • Avasflowers Delivery Service (951 reviews)
  • Avasflowers Flowers (878 reviews)
  • Avasflowers Arrangement (551 reviews)
  • Ftd Delivery Service (182 reviews)
  • Ftd Flowers (128 reviews)
  • Ftd Arrangement (105 reviews)