PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Avasflowers and Ftd as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Avasflowers
Ftd

Avasflowers and Ftd Overview

Total reviews
3610
622
Company responses
0
0
Issues resolved
7
7

Avasflowers was first mentioned on PissedConsumer on Feb 16, 2012 and since then this brand received 3610 reviews. It is 2988 reviews more than Ftd received since Jun 21, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Ftd customer support team than with Avasflowers customer service.

Avasflowers and Ftd Consumer Ratings

Rank
56 out of 356 in Flowers / Florist category
41 out of 356 in Flowers / Florist category
Customer service
33 in category
32 in category
Exchange, Refund and Cancellation Policy
30 in category
23 in category
Delivery Service
25 in category
24 in category

According to consumer ratings and reviews, Ftd ranks 15 points higher in the Flowers / Florist category than Avasflowers. People gave Avasflowers 1.1 stars for Customer service criterion in Flowers / Florist category and it is 52 points higher than the worst rated brand in this category. At the same time, Ftd was rated 1.2 stars for Customer service criterion in this category and it is 53 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Ftd has a higher rating than Avasflowers. Regarding Delivery Service criterion, consumers gave Avasflowers 1.4 stars and it is 71% greater than other in category. Ftd however was rated 1.4 stars and it is 72% greater than other in category.

Avasflowers and Ftd Rating Details

Customer service
1.1 (1341 reviews)
1.2 (163 reviews)
Reviewer's quote

...Customer service is very poor still have not gotten what I wanted the flower arrangement that they guaranteed some BS after PS I would like to get an attorney and I just might..

David B

...Customer Service is a joke. STAY AWAY FROM FTD!!! This happened to multiple people I know. Don’t risk losing your money..

Mary R
Exchange, Refund and Cancellation Policy
1.1 (1296 reviews)
1.3 (143 reviews)
Reviewer's quote

sent flowers for a birthday surprise and expected delivery in the morning...…….. at 12pm still no flowers chocolates or card delivered. A call to them resulted in long waits for them to answer.. had to go through the order section to get a response... terrible and unprofessional service still...

PissedConsumer1716884

...I called customer service back stating that I wanted to talk to a supervisor and get a full refund. They said that they would have to pass along this message and someone would call me. I never received a call...

Shelva
Delivery Service
1.4 (1109 reviews)
1.4 (120 reviews)
Reviewer's quote

...Multiple conflicting emails on delivery. Left flowers on porch, in the winter. VERY POOR CUSTOMER SERVICE..

Cheryl l

Ordered a plant in a basket for delivery on a Monday; could not select next day delivery, so I 'settled' for two day delivery on Wednesday. Got an email at 7:08 pm Tuesday night that the delivery would not occur (no guarantee of when it would be delivered). The email stated that I did not answer...

Cindy S

Avasflowers and Ftd Pros and Cons

Pros
  • I was extremely unhappy and still am
  • Flowers
  • Extremely discontent
  • Pretty website
  • Nice colorful website
  • Maybe the pictures on the website
Cons
  • Customer service
  • Lack of customer service
  • Poor quality in every way
  • Customer service
  • False order information
  • Communication of issues

Avasflowers and Ftd Most Positive Reviews

Top rated reviews
5

I ordered flowers from Avas for my anniversary and they arrived two days late and all were dead. I called and was told...

5

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

Avasflowers and Ftd Most Critical Reviews

Lowest rated reviews
1

Ordered flowers for ill friend was scheduled for same day delivery they arrived 24 hrs late, customer service very rude,...

1

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

Avasflowers and Ftd Latest Reviews

Recent published reviews
1

Ordered flowers for a friend. Company didn’t have them in stock so without my permission they upgraded my purchase I...

Read all 3610 reviews
1

I called to confirm delivery on +$100 order. Was reconnected to multiple people, some of whom i could barely...

Read all 622 reviews

Avasflowers and Ftd Products and Services

Most reviewed product and services
  • Avasflowers Delivery Service (866 reviews)
  • Avasflowers Flowers (864 reviews)
  • Avasflowers Arrangement (529 reviews)
  • Ftd Delivery Service (170 reviews)
  • Ftd Flowers (126 reviews)
  • Ftd Arrangement (103 reviews)