PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about AvasFlowers and FTD as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

FTD
FTD
1.5
AvasFlowers
FTD

AvasFlowers and FTD Overview

Total reviews 4175 711
Company responses 0 0
Issues resolved 22 9

AvasFlowers and FTD Consumer Ratings

Rank
63 out of 234 in Flowers / Florist category
39 out of 234 in Flowers / Florist category
Customer service
42 in category
40 in category
Exchange, Refund and Cancellation Policy
42 in category
24 in category
Delivery Service
37 in category
29 in category
Website
42 in category
24 in category

AvasFlowers and FTD Rating Details

Customer service
1.2
(1658 reviews)
1.2
(213 reviews)
Reviewer's quote

...WORST company ever, cancelling with my bank since they won't answer customer service Ava flowers y'all should be out of business..

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...Took 4 phone calls to useless customer service to find out nothing. Finally offered a refund. OF COURSE YOU'RE GOING TO REFUND MY MONEY...

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Exchange, Refund and Cancellation Policy
1.1
(1568 reviews)
1.4
(176 reviews)
Reviewer's quote

They offered redelivery, today 3/13/24, two days later with a refund of $19 on the $75 purchase. I said no, this is a contract for a specific delivery date, that did not happen, but Ava's was easily able to take the money via Visa. I filed a dispute with my Visa carrier who issued a reimbursement...

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Sent photos to sender ( my son) and told him to ask for refund. I do not want a replacement like I did for the first box of melted chocolates. And cheese...

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Delivery Service
1.4
(1394 reviews)
1.5
(167 reviews)
Reviewer's quote

Their delivery service said by 4. They called my wife instead of calling me, that ordered the flowers, to see how long she will be there. Itโ€™s a surprise...

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I ordered flowers for my daughter on a Thursday and paid for delivery on the immediate Sunday. FTD sends me am email saying the flowers were delivered but they never were delivered and their stupid customer service in India says Oh that sometimes happens when they are put on the truck. That is...

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Website
1.8
(1340 reviews)
2.1
(179 reviews)
Reviewer's quote

Early morning I placed an order for a flower delivery - they advertised same day delivery on their website for Valentine's Day. I received a text 12 hours later (!) that my order was confirmed and it would be delivered sometime between 2/14-16. That is unacceptable, especially since they are...

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...FTD's website states that customer satisfaction is their top priority. I'm not satisfied..

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AvasFlowers and FTD Pros and Cons

Pros
  • I was extremely unhappy and still am
  • Extremely discontent
  • Flowers
  • Pretty website
  • Pictures were lovely
  • Nice colorful website
Cons
  • Customer service
  • Lack of customer service
  • Poor quality in every way
  • Customer service
  • Communication of issues
  • False order information

AvasFlowers and FTD Most Positive Reviews

Top rated reviews
5

This is my third time ordering from Avas flowers. Each time I have been very pleased as were the recipients!!

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5

I was very pleased to be helped by customer service person Imani. She suggested get well flowers that my mother would...

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5

I planned to propose to my long time girlfriend via delivered flowers and a ring at the very end of the Santa Monica Pie...

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5

I ordered flowers for. Mother in law. Got caught up in offers after order. Something did not register right, message...

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AvasFlowers and FTD Most Critical Reviews

Lowest rated reviews
1

First, the description represented on the order is not at all close to what I requested. I specially asked for NO...

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1

100 words? I can use 3: They ruined Christmas! To expand, I placed an order for flowers to be delivered on Christmas...

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1

after losing a friend on Friday June 2nd I ordered a cherry basket of live plants to send to my friend who is now a...

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1

Ordered an extravagant arrangement for my parents 50th Anniversary. Their special day arrived, but my flowers didn't....

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AvasFlowers and FTD Latest Reviews

Recent published reviews
No votes

I order a pink and white spray for Evelyn Sellers. The order for a funeral spray was to be delivered to Lawrence Brown...

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No votes

My Order # 519350****477, placed on February 13, 2024, was to be delivered to a business address today (February 14,...

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No votes

Still waiting on my flowers I did not receive the flowers I ordered just yet was supposed to arrive yesterday would...

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No votes

Poor no customer service or concern Im vanished not helpful at all do not want to perceptate with this request goodbye

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