Avasflowers vs FTD: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Avasflowers and FTD as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Avasflowers

1.3

FTD

1.5

Avasflowers

FTD

Avasflowers and FTD Overview

Total reviews	3902	672
Company responses	0	0
Issues resolved	10	7

Avasflowers and FTD Consumer Ratings

Rank

59 out of 244 in Flowers / Florist category

35 out of 244 in Flowers / Florist category

Customer service

39 in category

37 in category

Exchange, Refund and Cancellation Policy

34 in category

22 in category

Delivery Service

27 in category

23 in category

Website

41 in category

23 in category

Avasflowers and FTD Rating Details

Customer service

1.2 (1512 reviews)

1.2 (192 reviews)

Reviewer's quote

...Customer service assured me a replacement would be sent by end of day or following Monday. Today is Tuesday and no flowers were delivered. I Placed side by side photo so you can see Im being truthful...

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...I called customer service and they told me that they would refund the Saturday delivery charge only $12. Monday was not this person's birthday. I needed a full refund...

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Exchange, Refund and Cancellation Policy

1.1 (1442 reviews)

1.4 (161 reviews)

Reviewer's quote

...I stated no I want a refund. He said he would get back with me. The next day they decided to deliver the flowers and have refused to contact me in any way...

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The supervisor was put on the line and although his English was better he had difficulty negotiating with me as to what my choice was, I stated to just refund my money as the order stated it was canceled. He did not seem to be able to solve my situation as stated in the email I received. I will NOT...

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Delivery Service

1.4 (1261 reviews)

1.5 (147 reviews)

Reviewer's quote

Their delivery service said by 4. They called my wife instead of calling me, that ordered the flowers, to see how long she will be there. It’s a surprise...

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...This service was completely misleading and the size and dimensions promised was not fulfilled..

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Website

1.8 (1217 reviews)

2.2 (160 reviews)

Reviewer's quote

Flowers delivered were totally different from what was pictured on website. I was told by my sister she received yellow tulips, carnations and a white flower of some sort in a clear vase with a yellow bow around it. In the picture on the website it had a cobalt blue vase with yellow flowers, and...

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...I have emailed 4x's with no response, have messaged them through their website and called twice, was on hold for over 30min both times. Customer service is nonexistent..

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Avasflowers and FTD Pros and Cons

Pros

I was extremely unhappy and still am
Flowers
Extremely discontent

Pretty website
Pictures were lovely
Nice colorful website

Cons

Customer service
Lack of customer service
Poor quality in every way

Customer service
Communication of issues
False order information

Avasflowers and FTD Most Positive Reviews

Top rated reviews

I ordered flowers from Avas for my anniversary and they arrived two days late and all were dead. I called and was told...

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My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

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This company is an absolute scam! Do not trust them to get your flowers delivered on time or anything they tell you! We...

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THE ROSES WERE BOTTLENECKING BUT THEY REFUNDED ME IN FULL IN 5 BUSINESS DAYS SO IM SATISFIED ALTHOUGH THERE PRODUCT DID...

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Avasflowers and FTD Most Critical Reviews

Lowest rated reviews

Ordered flowers for ill friend was scheduled for same day delivery they arrived 24 hrs late, customer service very rude,...

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Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

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This company sent me too many flowers. I ordered one dozen red roses and received 14. I am on a small budget and I am...

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I tried to order 3 bunches of flowers to be sent to the same address and same person. FTD changed me 3 separate fees...

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Avasflowers and FTD Latest Reviews

Recent published reviews

1.1

Idiots answering calls with no resolve. Look for summons.

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1.9

Pissed consumer?? is not the right word to address a customer is totally disrespectful, I should of cancel the order tha...

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1.2

I ordered roses that were supposed to be delivered by 4 p.m. on a Saturday. Sunday afternoon I cancelled the order...

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2.8

It was my error in thinking that I was getting charged for a replacement floral arrangement. I was not charged, even...

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Avasflowers and FTD Products and Services

Most reviewed product and services

Avasflowers Delivery Service (951 reviews)
Avasflowers Flowers (878 reviews)
Avasflowers Arrangement (548 reviews)

Ftd Delivery Service (182 reviews)
Ftd Flowers (128 reviews)
Ftd Arrangement (104 reviews)

How would you compare Avasflowers vs FTD?

Customer service

Product or Service Quality

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Anonymous Anonymous Apr 10 #1848846

Customer service
FTD answers their phone, follows theough with what they say they will do.
Product or Service Quality
FTD in my experience, has had better quality and support

0 0

Amyria Amyria Apr 10 #1848533

Customer service
Horrible-Bait and Switch!!
I sent my review to the Correct Avas. And you know it!!!!!
Have You read your own review.
BBB reports you have over 600 in last 6 Months!!!!!
Also unable to send complaints.

Message bounces back to beginning when hit send. You need to be SHUT DOWN
Product or Service Quality
Old and wilted flowers and a totally different product.
I have something else to compare
Anybody but you

0 0

Anonymous Deborah5 Jan 12, 2019 #1628534

Fdt in regards to scam and integrity was 100% better. You also get what you pay for

1 0

Anonymous Anonymous May 19, 2017 #1330446

The worst Flower place to order from .... The flowers that are posted on their website is not what is being delivered .....

so please don't be a dummy and order from them ..... and the sad thing is the customer service is the worst ever put you on hold for a entire hour and never came back and I had you use my other phone to call them..... the flowers they sent for my mother on her birthday you can go to the grocery store and purchase 9.99 flower and would look twice as better than the one they delivered to my mother.

AND they charge an arm and a Leg ... like the get outta her with you scamming website ....

0 0

Anonymous SUSAN May 04, 2017 #1324458

Avas is a cheap imitation of FTD. It took 5 days to resolve an issue, and at least 5 hours on the phone with many different Supervisors.

They all told me they would resolve the issue at the time I was speaking to them and nothing happened. So 5 days later they finally fixed the problem.

0 0

Anonymous Anonymous Apr 25, 2017 #1320367

Stay away from this company. They are dishonest.

Good Luck trying to get a refund if you are unhappy. The flowers they delivered were not at all what I ask for. The messed up the message on the card.The customer service is awful.

They flat out lied when I ask if they were local to where I was sending the flowers. I would avoid this place at all cost and I will never order from them again.

0 0