PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Avasflowers and Ftd as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Avasflowers
Ftd

Avasflowers and Ftd Overview

Total reviews
3636
624
Company responses
0
0
Issues resolved
7
7

Avasflowers was first mentioned on PissedConsumer on Feb 16, 2012 and since then this brand received 3636 reviews. It is 3012 reviews more than Ftd received since Jun 21, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Ftd customer support team than with Avasflowers customer service.

Avasflowers and Ftd Consumer Ratings

Rank
57 out of 277 in Flowers / Florist category
42 out of 277 in Flowers / Florist category
Customer service
33 in category
32 in category
Exchange, Refund and Cancellation Policy
30 in category
24 in category
Delivery Service
25 in category
24 in category

According to consumer ratings and reviews, Ftd ranks 15 points higher in the Flowers / Florist category than Avasflowers. People gave Avasflowers 1.1 stars for Customer service criterion in Flowers / Florist category and it is 53 points higher than the worst rated brand in this category. At the same time, Ftd was rated 1.2 stars for Customer service criterion in this category and it is 54 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Ftd has a higher rating than Avasflowers. Regarding Delivery Service criterion, consumers gave Avasflowers 1.4 stars and it is 71% greater than other in category. Ftd however was rated 1.4 stars and it is 72% greater than other in category.

Avasflowers and Ftd Rating Details

Customer service
1.1 (1355 reviews)
1.2 (165 reviews)
Reviewer's quote

...They were not delivered and have got no satisfaction from Ava's Floral delivery Customer Service!!! Not recommended..

PissedConsumer1744838

...Customer Service is a joke. STAY AWAY FROM FTD!!! This happened to multiple people I know. Don’t risk losing your money..

Mary R
Exchange, Refund and Cancellation Policy
1.1 (1308 reviews)
1.3 (143 reviews)
Reviewer's quote

...I need a full refund Kelley Burnett 210-548-8260..

Shloimy

...And, due to their policy, I CANNOT cancel; it's not an option with their process. So, you read everywhere on their site about 'guarantee' delivery, fresh flowers, but they don't tell you that is not true. They do not consider this a 'refundable' opportunity...

Cindy S
Delivery Service
1.4 (1121 reviews)
1.4 (121 reviews)
Reviewer's quote

Their delivery service said by 4. They called my wife instead of calling me, that ordered the flowers, to see how long she will be there. It’s a surprise...

John p

...Next morning received a message advising that flowers were being prepared for delivery. At 5pm I received a message advising that they could not deliver flowers. They advised that they could try to deliver to a house..

Craig C

Avasflowers and Ftd Pros and Cons

Pros
  • I was extremely unhappy and still am
  • Flowers
  • Extremely discontent
  • Pretty website
  • Nice colorful website
  • Maybe the pictures on the website
Cons
  • Customer service
  • Lack of customer service
  • Poor quality in every way
  • Customer service
  • False order information
  • Communication of issues

Avasflowers and Ftd Most Positive Reviews

Top rated reviews
5

I ordered flowers from Avas for my anniversary and they arrived two days late and all were dead. I called and was told...

5

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

Avasflowers and Ftd Most Critical Reviews

Lowest rated reviews
1

Ordered flowers for ill friend was scheduled for same day delivery they arrived 24 hrs late, customer service very rude,...

1

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

Avasflowers and Ftd Latest Reviews

Recent published reviews
1.8

Ordered flowers for my brothers funeral. They never came!!!!

Read all 3636 reviews
1

I ordered flowers for a funeral through legacy / FTD online. Received confirmation of the order. Next morning received a...

Read all 624 reviews

Avasflowers and Ftd Products and Services

Most reviewed product and services
  • Avasflowers Delivery Service (873 reviews)
  • Avasflowers Flowers (866 reviews)
  • Avasflowers Arrangement (530 reviews)
  • Ftd Delivery Service (171 reviews)
  • Ftd Flowers (126 reviews)
  • Ftd Arrangement (103 reviews)