Avasflowers vs FTD: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Avasflowers and FTD as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Avasflowers

1.3

FTD

1.5

Avasflowers

FTD

Avasflowers and FTD Overview

Total reviews

3802

668

Company responses

Issues resolved

Avasflowers and FTD Consumer Ratings

Rank

59 out of 237 in Flowers / Florist category

35 out of 237 in Flowers / Florist category

Customer service

36 in category

33 in category

Exchange, Refund and Cancellation Policy

33 in category

25 in category

Delivery Service

25 in category

22 in category

Website

37 in category

26 in category

Avasflowers and FTD Rating Details

Customer service

1.1 (1458 reviews)

1.2 (188 reviews)

Reviewer's quote

I am appalled at the customer service. I tried calling and was put on hold for longer than 30 minutes I finally just hung up. After emailing pictures of what I received and telling them I would like a refund and that they could have their ratchet plant back they offered my $10 store credit! Are you...

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...I would like to talk with someone concern this order and my experience with your customer service department..

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Exchange, Refund and Cancellation Policy

1.1 (1396 reviews)

1.3 (158 reviews)

Reviewer's quote

...00 and the dish plant was disgraceful!! Called for a refund!! But it took 4 days and the supervisor told me he would give me 20. 00 dollars back !! :wtf:..

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The supervisor was put on the line and although his English was better he had difficulty negotiating with me as to what my choice was, I stated to just refund my money as the order stated it was canceled. He did not seem to be able to solve my situation as stated in the email I received. I will NOT...

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Delivery Service

1.4 (1214 reviews)

1.5 (143 reviews)

Reviewer's quote

Their delivery service said by 4. They called my wife instead of calling me, that ordered the flowers, to see how long she will be there. It’s a surprise...

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...Worst customer service ever with FTD..

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Website

1.8 (1167 reviews)

2.1 (156 reviews)

Reviewer's quote

AaCall me-Am pissed off your website doesnt work for review to tell you my issue !!!. Call all your service numbers and no one ever picks up even with extended wait time !!! Ordered mom day flowers on 5/5/20 with your rep- SAUL- for delivery locally in Topsham, Me where I called local Avis #....

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...I have emailed 4x's with no response, have messaged them through their website and called twice, was on hold for over 30min both times. Customer service is nonexistent..

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Avasflowers and FTD Pros and Cons

Pros

I was extremely unhappy and still am
Flowers
Extremely discontent

Pretty website
Pictures were lovely
Nice colorful website

Cons

Customer service
Lack of customer service
Poor quality in every way

Customer service
Communication of issues
False order information

Avasflowers and FTD Most Positive Reviews

Top rated reviews

I ordered flowers from Avas for my anniversary and they arrived two days late and all were dead. I called and was told...

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My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

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This company is an absolute scam! Do not trust them to get your flowers delivered on time or anything they tell you! We...

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THE ROSES WERE BOTTLENECKING BUT THEY REFUNDED ME IN FULL IN 5 BUSINESS DAYS SO IM SATISFIED ALTHOUGH THERE PRODUCT DID...

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Avasflowers and FTD Most Critical Reviews

Lowest rated reviews

Ordered flowers for ill friend was scheduled for same day delivery they arrived 24 hrs late, customer service very rude,...

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Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

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This company sent me too many flowers. I ordered one dozen red roses and received 14. I am on a small budget and I am...

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I tried to order 3 bunches of flowers to be sent to the same address and same person. FTD changed me 3 separate fees...

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Avasflowers and FTD Latest Reviews

Recent published reviews

This place is a joke. I ordered a plant as a gift for my step dads father that passed away and what was received looked...

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No votes

My daughter's Mother's Day flowers were delivered to the wrong address. Those people were out of town for several days....

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No votes

got an email saying the ordered was delivered successfully but no one showed up so who got my damn order dont think I...

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No votes

Not a word. Sent a letter to customer service. Will see if they respond to that.

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Avasflowers and FTD Products and Services

Most reviewed product and services

Avasflowers Delivery Service (947 reviews)
Avasflowers Flowers (874 reviews)
Avasflowers Arrangement (541 reviews)

Ftd Delivery Service (183 reviews)
Ftd Flowers (127 reviews)
Ftd Arrangement (104 reviews)

How would you compare Avasflowers vs FTD?

Customer service

Product or Service Quality

I have something else to compare

I have read and agree to the Pissed Consumer Terms of Service

Post as a guest

Anonymous Anonymous Apr 10 #1848846

Customer service
FTD answers their phone, follows theough with what they say they will do.
Product or Service Quality
FTD in my experience, has had better quality and support

0 0

Amyria Amyria Apr 10 #1848533

Customer service
Horrible-Bait and Switch!!
I sent my review to the Correct Avas. And you know it!!!!!
Have You read your own review.
BBB reports you have over 600 in last 6 Months!!!!!
Also unable to send complaints.

Message bounces back to beginning when hit send. You need to be SHUT DOWN
Product or Service Quality
Old and wilted flowers and a totally different product.
I have something else to compare
Anybody but you

0 0

Anonymous Deborah5 Jan 12, 2019 #1628534

Fdt in regards to scam and integrity was 100% better. You also get what you pay for

1 0

Anonymous Anonymous May 19, 2017 #1330446

The worst Flower place to order from .... The flowers that are posted on their website is not what is being delivered .....

so please don't be a dummy and order from them ..... and the sad thing is the customer service is the worst ever put you on hold for a entire hour and never came back and I had you use my other phone to call them..... the flowers they sent for my mother on her birthday you can go to the grocery store and purchase 9.99 flower and would look twice as better than the one they delivered to my mother.

AND they charge an arm and a Leg ... like the get outta her with you scamming website ....

0 0

Anonymous SUSAN May 04, 2017 #1324458

Avas is a cheap imitation of FTD. It took 5 days to resolve an issue, and at least 5 hours on the phone with many different Supervisors.

They all told me they would resolve the issue at the time I was speaking to them and nothing happened. So 5 days later they finally fixed the problem.

0 0

Anonymous Anonymous Apr 25, 2017 #1320367

Stay away from this company. They are dishonest.

Good Luck trying to get a refund if you are unhappy. The flowers they delivered were not at all what I ask for. The messed up the message on the card.The customer service is awful.

They flat out lied when I ask if they were local to where I was sending the flowers. I would avoid this place at all cost and I will never order from them again.

0 0