PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Total Av and Avanquest as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Total Av
Avanquest

Total Av and Avanquest Overview

Total reviews 78 150
Company responses 0 10
Issues resolved 1 6

Total Av and Avanquest Consumer Ratings

Rank
292 out of 1082 in Software category
194 out of 1082 in Software category
Product or Service Quality
182 in category
165 in category
Customer service
144 in category
146 in category
Exchange, Refund and Cancellation Policy
119 in category
114 in category
Style and Design
171 in category
114 in category

Total Av and Avanquest Rating Details

Product or Service Quality
1.3 (39 reviews)
1.5 (48 reviews)
Reviewer's quote

...They are getting my information from TMobile, so I am going to change to another phone service provide..

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Zero customer service! No prior warning that activation will be needed AFTER you make the purchase! The product CRASHES if you attempt to remove the 'activation needed' dialog box! All this AFTER you've paid for it. Worse: If you try to remove the 'Activation Needed'' dialog box instead of clicking...

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Customer service
1.3 (35 reviews)
1.3 (54 reviews)
Reviewer's quote

95 for a renewal, so I contacted TotalAV Customer Service by email, requesting an immediate cancellation and a refund of next year's renewal. I received an email the next day acknowledging my request for cancellation and promising to assist me with my request, They said they didn't want to lose me...

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Arrogant style of the customer service reps. SHAME shame shame shame shame shame shame shame shame shame shame shame shame shame shame shame shame shame shame shame shame shame shame shame shame shame SHAME shame shame shame shame shame shame shame shame shame shame shame shame shame shame shame...

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Exchange, Refund and Cancellation Policy
1.4 (33 reviews)
1.4 (33 reviews)
Reviewer's quote

...No refund came from TotalAV. I asked PayPal to assist me in gaining the refund. PayPal refused to help me...

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I purchased Inpixio Photo Studio 10 pro and found that it did not do what it was supposed to do I asked for a refund. I did all the things required of me but had to file a case through Paypal which went through Paypay. upclick...

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Style and Design
1.6 (33 reviews)
2.3 (34 reviews)
Reviewer's quote

I got my bill from my Bank on it was the amount of £58.80, which I did not recognise it was from TotalAV. I contacted them for a refund, having not authorised the payment. I had been a user previously, I was not satisfied as I had not seen or heard from them during the previous year, I was not even...

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...Accounting program loaded but check design program would not load. Tried to look up program in customer service as dictated in the instruction manual. Much to my surprise Checksoft is not listed as a program Avenquest supports...

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Total Av and Avanquest Pros and Cons

Pros
  • Virus protection it offered
  • Price
  • Great for their virus protection
  • Good product
  • Thier produces
  • Stop using after a short time
Cons
  • Being charged for a service after i requested cancellation
  • Worthless
  • Various
  • Customer service
  • No clear directions or telephone contact
  • No customer service

Total Av and Avanquest Most Positive Reviews

Top rated reviews
5

I'm sorry we were cut off but everything was resolved and my membership renewed. Thank you Sheryrel

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5

Please join the Avanquest Class Action Lawsuit. http://avanquestclassaction.com See the "ABOUT" area for details of our...

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4

I have no complaints about TotalAV in their regular security options; I have been a customer close to 3yrs with no...

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5

Hi I still haven't had any joy from avanquest and they have now blocked my emails. I still haven't got any of the 11...

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Total Av and Avanquest Most Critical Reviews

Lowest rated reviews
1

When my ZoneAlarm suddenly wasn't able to scan for viruses, I went with a free 7-day trial for TotalAV .. lauded as "the...

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1

I'm a long-time user of SystemSuite software. For the last six months I've had Avanquest pop-up ads appearing on my...

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1

On May 9, 2019, I notified TotalAV.com that I did not wish to renew my subscription with them in response to an email fr...

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1

I registered two rebates with them on their website. I received one check but the second rebate that was received...

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Total Av and Avanquest Latest Reviews

Recent published reviews
2.2

I got my bill from my Bank on it was the amount of £58.80, which I did not recognise it was from TotalAV. I contacted...

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1

Purchased Fix-It 15 Professional. I continuously fails! I have to reload it to use it. Now they will not download and...

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1

took money for an item i had not ordered

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No votes

I installed your CD n Now my computer is not working

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Total Av and Avanquest Products and Services

Most reviewed product and services
  • Total Av Subscription (12 reviews)
  • Avanquest Technical Support (9 reviews)
  • Avanquest Fixit Utilities Utility Software (7 reviews)
  • Avanquest Rebate (5 reviews)