PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Neat Company and Avanquest as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Neat Company
Avanquest

The Neat Company and Avanquest Overview

Total reviews 103 151
Company responses 0 10
Issues resolved 1 6

The Neat Company and Avanquest Consumer Ratings

Rank
240 out of 1082 in Software category
190 out of 1082 in Software category
Customer service
169 in category
149 in category
Price Affordability
185 in category
128 in category
Product or Service Quality
169 in category
167 in category
Website
213 in category
178 in category

The Neat Company and Avanquest Rating Details

Customer service
1.2 (61 reviews)
1.3 (54 reviews)
Reviewer's quote

...I am tired to even contact customer service. I do not have time to sit here for hours to let them trouble shoot remotely and mess with my computer. I'll move everything I have somewhere else...

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Zero customer service! No prior warning that activation will be needed AFTER you make the purchase! The product CRASHES if you attempt to remove the 'activation needed' dialog box! All this AFTER you've paid for it. Worse: If you try to remove the 'Activation Needed'' dialog box instead of clicking...

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Price Affordability
1.9 (59 reviews)
2.4 (42 reviews)
Reviewer's quote

...Price change occurred that was not authorized. Customer service was unable to do anything or help..

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That's almost double the price. After the payment was processed, in the billing details, they switched the price and listed all the numbers in dollars (instead of INR up till that point in the purchase process) probably hoping that the customer wouldn't notice. I didn't notice this bait-and-switch...

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Product or Service Quality
1.4 (58 reviews)
1.5 (48 reviews)
Reviewer's quote

...I simply need to reset the password on my Neat Legacy yet because I dont pay for a service online and will not upgrade to pay more money. i cannot use a system I paid for is now useless. They will not nor do they offer any assistance to reset the password..

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...98 because they say quote: "The Item or service was delivered to you"..

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Website
1.5 (58 reviews)
1.8 (45 reviews)
Reviewer's quote

...They have instructions on their website to use when the driver fails and they do not work..

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One it was downloaded it was extremely difficult to set up and when i called tech support for help I was told to go to the Avenquest website and purchase a code for tech support time. I was updating from a 15 year old version of My Invoices that is more user friendly than the current version. It...

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The Neat Company and Avanquest Pros and Cons

Pros
  • It when it worked and before they tried to force cloud usage
  • Scanner and the original legacy software
  • When it worked and before they tried to force cloud usage
  • Good product
  • Thier produces
  • Stop using after a short time
Cons
  • No customer support and wrong drivers
  • Misleading consumers and the worst customer service and product
  • Issues with legacy software
  • Customer service
  • No clear directions or telephone contact
  • No customer support

The Neat Company and Avanquest Most Positive Reviews

Top rated reviews
5

Everything has been taken care of. Neat was very responsive and took care of everything quickly. Thank you!

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5

Please join the Avanquest Class Action Lawsuit. http://avanquestclassaction.com See the "ABOUT" area for details of our...

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4

This company has cheated me out of $119.99. Be careful as it will seem like you need a credit card to use their service...

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5

Hi I still haven't had any joy from avanquest and they have now blocked my emails. I still haven't got any of the 11...

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The Neat Company and Avanquest Most Critical Reviews

Lowest rated reviews
1

I've had the neat receipts scanner for approximately five years unfortunately a year-and-a-half later they updated...

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1

I'm a long-time user of SystemSuite software. For the last six months I've had Avanquest pop-up ads appearing on my...

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1

ThThe Neat Company and their highly underperforming receipt logging software has turned to utter garbage.

The company...

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1

I registered two rebates with them on their website. I received one check but the second rebate that was received...

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The Neat Company and Avanquest Latest Reviews

Recent published reviews
1.6

They were no help at all. I simply need to reset the password on my Neat Legacy yet because I dont pay for a service...

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No votes

I like why best buy would refund my money for sofeware I couldn't use. It was not damage or anything.p

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1

Expensive products, no customer support, and required subscriptions to use legacy hardware and software.

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1

Purchased Fix-It 15 Professional. I continuously fails! I have to reload it to use it. Now they will not download and...

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The Neat Company and Avanquest Products and Services

Most reviewed product and services
  • The Neat Company Scanner (11 reviews)
  • The Neat Company Technical Support (10 reviews)
  • The Neat Company Nd 1000 Scanner (9 reviews)
  • Avanquest Technical Support (9 reviews)
  • Avanquest Fixit Utilities Utility Software (8 reviews)
  • Avanquest Rebate (5 reviews)