PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Greystar and Avalon Communities as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Greystar
Avalon Communities

Greystar and Avalon Communities Overview

Total reviews
740
95
Company responses
0
0
Issues resolved
4
3

Greystar was first mentioned on PissedConsumer on Oct 11, 2010 and since then this brand received 740 reviews. It is 645 reviews more than Avalon Communities received since Oct 5, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Avalon Communities customer support team than with Greystar customer service.

Greystar and Avalon Communities Consumer Ratings

Rank
217 out of 2347 in Real Estate category
162 out of 2347 in Real Estate category
Customer service
161 in category
139 in category
Website
211 in category
120 in category
Staff
147 in category
112 in category

According to consumer ratings and reviews, Avalon Communities ranks 55 points higher in the Real Estate category than Greystar. People gave Greystar 1.3 stars for Customer service criterion in Real Estate category and it is 516 points higher than the worst rated brand in this category. At the same time, Avalon Communities was rated 1.6 stars for Customer service criterion in this category and it is 538 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Avalon Communities has a higher rating than Greystar. Regarding Staff criterion, consumers gave Greystar 1.4 stars and it is 78% greater than other in category. Avalon Communities however was rated 1.9 stars and it is 83% greater than other in category.

Greystar and Avalon Communities Rating Details

Customer service
1.3 (333 reviews)
1.6 (46 reviews)
Reviewer's quote

Work orders are not address in a timely manner.Neighbors up stairs make entirely too much noise, complaints have been filed several times. Emergency is not treated as an emergency.Placed a work order in September, it still has not been completed.

Rockey

I gotta admit, I really like my stay at Avalon and I would have left a great review if it wasn't for an obnoxious, unprofessional agent at Customer Care Center, who's after your money. We had to terminate our contract because we were buying a house and the agent at our complex were so understanding...

PissedConsumer1601821
Website
2 (286 reviews)
2.5 (41 reviews)
Reviewer's quote

...Instead they stole it! I have put the details on my website, Greystarcrooks. com. They haven't asked me to take my website down, although they are aware of it..

Christopher L

The room I am in is advertised as being 30 square feet bigger than it actually is. After I signed it turned out that there is a tiny disclaimer written below the measurements that says this can vary apartment to apartment. They advertised a community room but often restrict the hours due to a...

PissedConsumer1675990
Staff
1.4 (253 reviews)
1.9 (38 reviews)
Reviewer's quote

This place is a joke, the staff is rude, unhelpful and doesn't enforce their own rules and regulations. Neighbors are allowed to disrupt others with no repercussions, my family and I have only been here 3 months and haven't had one night of good rest. Me, my husband and my toddler are woken up...

Morgan

we have a great team here !!! The staff in the office are awesome !!! they are friendly as well as helpful !!! They also have great community events ! The maintenance team is also great ,they fix your request in a timely manner !!..

PissedConsumer1702512

Greystar and Avalon Communities Pros and Cons

Pros
  • Property location
  • Location
  • Community size
  • Location
  • Staff in rental office
  • Maintenance team is excellent
Cons
  • Management
  • Poor customer service
  • Lack of concern
  • Extra charges
  • Deceptiveness in customer care
  • Customer service

Greystar and Avalon Communities Most Positive Reviews

Top rated reviews
5

My apartment floods every time is rains I am told they are working on it. Apparently it takes a year to work on it and...

5

we have a great team here !!! The staff in the office are awesome !!! they are friendly as well as helpful !!! They...

Greystar and Avalon Communities Most Critical Reviews

Lowest rated reviews
1

I live at Remington Park Apartments in Houston. The manager, Yolanda Burks is rude and incompetent. There was...

1

Looking for an apt. in NY (L.I) we were told that our dog was on the restricted list because they are "Nasty".
I am in...

Greystar and Avalon Communities Latest Reviews

Recent published reviews
2.2

We lived at round Grove apartments. Apartment number was #1417. We moved out over a month ago, and we were sent a bill f...

Read all 740 reviews
2.4

The room I am in is advertised as being 30 square feet bigger than it actually is. After I signed it turned out that...

Read all 95 reviews

Greystar and Avalon Communities Products and Services

Most reviewed product and services
  • Greystar Apartment Rental (70 reviews)
  • Greystar Customer Care (52 reviews)
  • Greystar Property Manager (38 reviews)
  • Avalon Communities Apartment Rental (37 reviews)
  • Avalon Communities Customer Care (8 reviews)
  • Avalon Communities Apartment (4 reviews)