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Rockauto

2.5
?

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  • 7 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2254 TOTAL REVIEWS
Rank
12 out of 311
in Auto Parts and Accessories category
Rating Details
Price Affordability
Product or Service Quality
Exchange, Refund and Cancellation Policy
Value for money
Turnaround Time
Statistics of Customer Service Calls
  • TOTAL CALLS
    14536
  • SUCCESSFUL
    95%
  • AVG CALL DURATION
    01:27
  • ISSUES RESOLVED
    2%
Top Products and Services
2.9
644 reviews
2.7
320 reviews
2.9
35 reviews

AutoZone

2.3
?

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  • 6 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 796 TOTAL REVIEWS
Rank
17 out of 311
in Auto Parts and Accessories category
Rating Details
Price Affordability
Product or Service Quality
Exchange, Refund and Cancellation Policy
Value for money
Turnaround Time
Statistics of Customer Service Calls
  • TOTAL CALLS
    188
  • SUCCESSFUL
    94%
  • AVG CALL DURATION
    02:16
  • ISSUES RESOLVED
    9%
Top Products and Services
2.5
128 reviews
2.3
78 reviews
2.4
46 reviews

How do you compare Rockauto vs AutoZone?

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Anonymous
#1612773

Rock Auto consistently offers significantly better prices on parts, largely due to the fact that they don't offer over the phone or person to person support. This can be frustrating if you happen to get a wrong part, damaged part etc.

Rock Auto does have an online process in place for returning parts, getting refunded etc., but if something doesn't go quite right, it can be a hassle trying to resolve it. I've only had one issue over the years, and after several tries of trying to resolve it using their online process, I was immeasurably grateful to find Pissed Customer.

Once I utilized your service, Rock Auto isolated the problem and refunded my return within 2 days. Once you get familiar with how to do things through Rock Auto it makes it easier, and folks can save a lot of money when ordering car parts.

Anonymous
#1590520

AutoZone is very customer service based, willing to help if they know the answer, or at least point you in the right direction. Whereas Rock Auto will NOT answer any questions you may have including "does this part include ....." AutoZone usually has fairly reasonable prices, but not as good as Rock Auto.

I like to save money, but there is no savings if you have to buy bushings and have them pressed into place for example. AutoZone either has or can order a part and usually have it thenext day at no extra charge, Rock Auto charges shipping (based on weight and most car parts are heavy). Returns are easy at AutoZone, not so at Rock Auto.

I prefer AutoZone for the simple reason you may have to return a part if you can't ask a question before you buy it. And returns are free.

Anonymous
#1493353

RockAuto is much better in terms of price and, usually, selection. Their shipping cost and shipping time used to be a lot worse than they are now, but the main downside to RockAuto is waiting for the parts to arrive.Related to that, RockAuto's return policy is not very good.

Not only do you have to-- usually-- pay to ship the part back (after you paid sometimes high shipping costs), but you also have to answer a bunch of questions to see if they will refund you at all.Autozone has three main advantages: 1) You go there and get the part right away or at least know for sure when the store will have it for you (usually less than a day); 2) (Usually) Friendly and knowledgeable staff who can give you some advice; 3) Ease of returns.If you have lots of cars or don't need your car for a week or so, then RockAuto will almost certainly be your best bet. If you need to drive to work tomorrow and need to repair the car that will get you there today, then you go to Autozone.

user37414702
Ridge Farm, Illinois, United States #1331244

There is no comparison, rock auto is better

Anonymous
to user37414702 #1590524

Try asking a question at Rock Auto. While you're on hold the message tells you they don't answer questions including whether a vital piece is included, or do you have to buy it separately.

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