PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rockauto and AutoZone as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rockauto
AutoZone

Rockauto and AutoZone Overview

Total reviews
4669
920
Company responses
0
0
Issues resolved
14
6

Rockauto and AutoZone Consumer Ratings

Rank
26 out of 361 in Auto Parts and Accessories category
40 out of 361 in Auto Parts and Accessories category
Price Affordability
19 in category
57 in category
Product or Service Quality
22 in category
43 in category
Exchange, Refund and Cancellation Policy
30 in category
19 in category
Value for money
22 in category
41 in category

Rockauto and AutoZone Rating Details

Price Affordability
3.4 (1473 reviews)
2.5 (275 reviews)
Reviewer's quote

RockAuto had a good price on part. I needed it quickly so I paid for FedEx Express two day shipping. FedEx delivered late and while RockAuto refunded me for part (less return shipping) they refused to file a claim with FedEx for shipping refund which was guaranteed..

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Shopped online for O2 sensors, and found a good price at Az, where I haven’t shopped in years- evidently for good reason. Went to store and ordered them since they weren’t in stock, and was told they should be in later that day or the next morning. He wanted me to pay right then so I thought, ok,...

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Product or Service Quality
2.4 (1457 reviews)
2 (262 reviews)
Reviewer's quote

...unexceptable service..

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Autozone in Grayslake sets high standards in every aspect of quality service!..

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Exchange, Refund and Cancellation Policy
1.8 (1430 reviews)
2.1 (215 reviews)
Reviewer's quote

...Now I'm stuck with a part that doesn't fit and unable to get a refund. They don't have a customer service telephone line to call to correct this..

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...then they put the refund the back of my card. that I'm not able to access for 7 to 10 days. and because of that I cannot order another part from somewhere else because you don't have it...

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Value for money
3 (1424 reviews)
2.2 (272 reviews)
Reviewer's quote

...I try asking for my shipping money back. No customer service. Can not talk to anyone to help...

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...I have to say also, you don't pay your employees enough money it's sad when people at taco Bell make more money. I also was in waiting for my extra mile award and after 3 months of asking about I just gave up. I suppose going above and beyond get you nowhere what so ever...

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Rockauto and AutoZone Pros and Cons

Pros
  • Price
  • Will never buy from them again
  • Prices
  • Clean store
  • Location
  • Prices
Cons
  • No customer service
  • Customer service
  • Refund policy for defective item
  • Customer service
  • Service
  • Warranty

Rockauto and AutoZone Most Positive Reviews

Top rated reviews
5

I ordered parts from Rockauto and recieved mix matched wind shield wiper blades. Guess I can only put the left blade on...

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5

You need to be smarter than a rock is all.
First - You must go online and link your telephone to the account on your ow...

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5

I received an oil pump which should have included two "O" rings. The "O" rings were missing. It is IMPOSSIBLE to...

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5

I've always been a fan of autozone. I've always perfer autozone from all the other auto parts store but this time i...

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Rockauto and AutoZone Most Critical Reviews

Lowest rated reviews
1

I would just like to share the experience I had with rockauto. I paid 18$ extra for expidited shipping. I received an...

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1

Today at autozone i ask for assistance with my automobile because the engine light was telling something was wrong. So...

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1

The timing belt kit was advertised as having a water pump included. Kit arrived without a pump. Rock Auto insists their...

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1

I purchased two duralast batteries for a power wheelchair at Autozone. They were working fine. I tried to charge the...

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Rockauto and AutoZone Latest Reviews

Recent published reviews
1

First off on my shipping papers y'all have a 2010 Nissan Altima 2.5 L 4L when it should say 2.5 S. 4L and second this...

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1

Warranty ov 30 days uses I ce no lo BM grr works no pro rate or return what????

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1

I don't know why y'all keep answering for more detail when I just told y'all. Sent me the wrong radiator as I gave you...

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No votes

I went in to purchase but after 10 minutes of standing there waiting with no assistance I walked out. There were no...

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Rockauto and AutoZone Products and Services

Most reviewed product and services
  • Rockauto Shipping Service (1223 reviews)
  • Rockauto Customer Care (719 reviews)
  • Rockauto Website (86 reviews)
  • Autozone Manager (141 reviews)
  • Autozone Customer Care (90 reviews)
  • Autozone Auto Part (49 reviews)