PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rockauto and AutoZone as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rockauto
AutoZone

Rockauto and AutoZone Overview

Total reviews
4053
879
Company responses
0
0
Issues resolved
12
6

Rockauto was first mentioned on PissedConsumer on Sep 10, 2011 and since then this brand received 4053 reviews. It is 3174 reviews more than AutoZone received since Apr 19, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with AutoZone customer support team than with Rockauto customer service.

Rockauto and AutoZone Consumer Ratings

Rank
27 out of 541 in Auto Parts and Accessories category
33 out of 541 in Auto Parts and Accessories category
Price Affordability
18 in category
47 in category
Product or Service Quality
22 in category
38 in category
Exchange, Refund and Cancellation Policy
26 in category
15 in category

According to consumer ratings and reviews, Rockauto ranks 6 points higher in the Auto Parts and Accessories category than AutoZone. People gave Rockauto 3.4 stars for Price Affordability criterion in Auto Parts and Accessories category and it is 111 points higher than the worst rated brand in this category. At the same time, AutoZone was rated 2.5 stars for Price Affordability criterion in this category and it is 82 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Rockauto has a higher rating than AutoZone. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Rockauto 1.8 stars and it is 80% greater than other in category. AutoZone however was rated 2.2 stars and it is 88% greater than other in category.

Rockauto and AutoZone Rating Details

Price Affordability
3.4 (1310 reviews)
2.5 (259 reviews)
Reviewer's quote

Rockauto is awesome, best prices, fast and cheap shipping. I see many complaints about return shipping charges, I am pretty sure is customer's fault for not verifying properly the right part. I have order many parts and never had any problems...

Hanssen C

...So I bought a new battery full price . The new battery lasted 1 month . I decided not to even try to deal with Auto Zone for another battery...

Harry J
Product or Service Quality
2.4 (1272 reviews)
2 (250 reviews)
Reviewer's quote

I ordered a set of Rancho front shocks for my Nissan Titan and I got them early and the product looks great however the shocks are missing said spacers which you can see in the product photo on the webpage. Not mad but I need this corrected..

Colonel

...Some customer's need that extra little push to buy the add-on, because they'll need that product in the long run. You who criticize are 100% in the wrong job. If you can't say anything nice, just keep your mouth shut and move on..

Glenn M
Exchange, Refund and Cancellation Policy
1.8 (1257 reviews)
2.2 (198 reviews)
Reviewer's quote

I should be able to call in and get help with parts or do an exchange with a real live person over the phone on the wrong part that was order need to be more convenient for people that need help the site isn't very helpful and I need to do an exchange to get the right part for my car and need to...

Jaquavius

...then they put the refund the back of my card. that I'm not able to access for 7 to 10 days. and because of that I cannot order another part from somewhere else because you don't have it...

Stephana

Rockauto and AutoZone Pros and Cons

Pros
  • Price
  • Will never buy from them again
  • Prices
  • Clean store
  • Location
  • Prices
Cons
  • Customer service
  • No customer service
  • Return policy
  • Customer service
  • Service
  • Whole process

Rockauto and AutoZone Most Positive Reviews

Top rated reviews
5

I ordered parts from Rockauto and recieved mix matched wind shield wiper blades. Guess I can only put the left blade on...

5

You need to be smarter than a rock is all.
First - You must go online and link your telephone to the account on your ow...

Rockauto and AutoZone Most Critical Reviews

Lowest rated reviews
1

I would just like to share the experience I had with rockauto. I paid 18$ extra for expidited shipping. I received an...

1

Today at autozone i ask for assistance with my automobile because the engine light was telling something was wrong. So...

Rockauto and AutoZone Latest Reviews

Recent published reviews

Get a live agent for customer service

Read all 4053 reviews
5

What happened was is I got hired by the manager of the best company I've ever worked for in my whole life. I consider...

Read all 879 reviews

Rockauto and AutoZone Products and Services

Most reviewed product and services
  • Rockauto Shipping Service (1095 reviews)
  • Rockauto Customer Care (572 reviews)
  • Rockauto Website (75 reviews)
  • Autozone Manager (141 reviews)
  • Autozone Customer Care (88 reviews)
  • Autozone Auto Part (48 reviews)