Rockauto vs Autozone
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Rockauto
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- 4 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 1922 TOTAL REVIEWS
Rank
14 out of 276
in Auto Parts and Accessories category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS12508
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SUCCESSFUL95%
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AVG CALL DURATION01:30
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ISSUES RESOLVED2%
Top Products and Services
Autozone
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- 7 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 785 TOTAL REVIEWS
Rank
17 out of 276
in Auto Parts and Accessories category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS182
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SUCCESSFUL93%
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AVG CALL DURATION02:18
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ISSUES RESOLVED9%
Top Products and Services
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Top Rated Rockauto Reviews
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RockAuto's return policy - customer responsible for shipping costs of RockAuto mistake
I have been a loyal customer and have bought thousands of dollars worth of parts over many years from RockAuto. I have also convinced many people to...
Rockauto - Shipping cost problems
I went to rock auto today to try to order some brake rotors and brake pads for my truck. After going through the full process entering my ZIP Code...
Rockauto - Customer service is horrible! Received order damaged!
This box was delivered completely messed up. When I went to drop it off at FedEx for return per the instructions of Rockauto, FedEx required me to...
Rockauto - Wrong parts in kit order #88266223 calipers wont bleed .located in wrong place
ordered part kit for the 2011 nissan juke PWR KCOE098A.JOB INSTALLED AND TRYING TO COMPLETE . WONT HOLD PEDAL BLEEDERS ON BOTH CALIPERS IN WRONG...
Pissed Customer, Rockauto
Ordered a Chevy horn contact, received a filthy box and a defective (broken wire) part. Plus, it's a big task to get hold of anybody. Rock Auto needs...
Rockauto - Poor customer service
I bought a part based on the information on Rockauto web site. During the installation of the part it was determined the auto manufacture changed the...
Rockauto - Shipping Service Review
What kind of braindead moron can't follow simple instructions and make sure the order is complete and CORRECT
I ordered a Cloyes timing kit for my 4.6L...
I ordered a Cloyes timing kit for my 4.6L...
Rockauto - Poor Customer Service Emails Rejected
I am very disappointed with the lack of customer service while trying to complete a warranty exchange/rerturn. I was able to purchase the part on Rock...
Top Rated Autozone Reviews
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Former AutoZone employee sheds a little light.
I worked for AutoZone on three different occasions. I left the last time on good terms with my store manager, and all of my co-workers. You will wonde...
Im an autozone employee PLEASE READ!
im a red shirt at autozone and to those customers who think autozone treats you bad and rips you off, your not alone. They do it to the employees...
AutoZone *** employee tells all
I have worked for AutoZone for roughly 6 years. I am an Assistant Store Manager and let me tell you AutoZone is another giant *** fest that only stays...
Autozone - Won't honor battery warranty
I purchased a Duralast battery from Auto Zone and started having problems with it very quickly. The first time I encountered a problem, I called...
Autozone - Unprofesional
Hi ! A little about me. I am a 67 years old retired tech. I worked for Penske Truck Leasing as a supervisor for Allison trans and Detroit diesel. I...
Autozone - Rude workers and not a satisfied customer
On 10/9/10 I went into the Puritas store in Ckeveland. I bought light bulbs for my headlights. It was $30.00. Next day i wanted to return the bulbs....
Autozone - Company fraud/ Khloe theft of returns and customers money
I bought a battery jumper for a car for $118 a Duralast 1200 it was fully charged all the way up green and when I hooked up the battery it went all th...
Autozone - Unhappy Customer
I purchased a new motor from the store manager (Ray). I decided I didn’t want to have it installed in my van. I notified Autozone was told to bring...
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How would you compare Rockauto vs Autozone?
RockAuto is much better in terms of price and, usually, selection. Their shipping cost and shipping time used to be a lot worse than they are now, but the main downside to RockAuto is waiting for the parts to arrive.Related to that, RockAuto's return policy is not very good.
Not only do you have to-- usually-- pay to ship the part back (after you paid sometimes high shipping costs), but you also have to answer a bunch of questions to see if they will refund you at all.Autozone has three main advantages: 1) You go there and get the part right away or at least know for sure when the store will have it for you (usually less than a day); 2) (Usually) Friendly and knowledgeable staff who can give you some advice; 3) Ease of returns.If you have lots of cars or don't need your car for a week or so, then RockAuto will almost certainly be your best bet. If you need to drive to work tomorrow and need to repair the car that will get you there today, then you go to Autozone.
There is no comparison, rock auto is better