PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rockauto and AutoZone as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rockauto
AutoZone

Rockauto and AutoZone Overview

Total reviews 4923 955
Company responses 0 0
Issues resolved 15 6

Rockauto and AutoZone Consumer Ratings

Rank
29 out of 427 in Auto Parts and Accessories category
47 out of 427 in Auto Parts and Accessories category
Price Affordability
25 in category
68 in category
Product or Service Quality
24 in category
47 in category
Exchange, Refund and Cancellation Policy
37 in category
21 in category
Value for money
26 in category
44 in category

Rockauto and AutoZone Rating Details

Price Affordability
3.4 (1555 reviews)
2.4 (294 reviews)
Reviewer's quote

...I returned the suspension part at a price of about a hundred dollars to me and reordered the water pump. They sent me two water pumps. One of which I returned, again at my expense...

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...and asked store employee could do better considering rock auto had the same parts (part number for part number) for less than half of what Autozone's listed price is. Employee assured me he could give me better pricing. After purchasing parts at autozone I thought the prices were kind of high, so I check against Rock Auto and they...

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Product or Service Quality
2.4 (1532 reviews)
2 (283 reviews)
Reviewer's quote

...Terrible customer service—not worth the low prices..

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...worst customer service ever!!!!!!!!..

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Exchange, Refund and Cancellation Policy
1.8 (1500 reviews)
2.1 (230 reviews)
Reviewer's quote

The first one issues my return label for a refund and asked me to order new parts, they don't send for the replacement. I found out that they just refund 2 items, not the whole package. I contacted the second time, this time with different customer service, he told me, and ask me to provide...

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Theres an African American guy who at this time now 7:20 pm I asked him to help with refund he was on his phone watching video outside disrespectful to me curse me out want to fight me instead of help that guy bad for business!!!!!!!!!!..

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Value for money
2.9 (1495 reviews)
2.2 (289 reviews)
Reviewer's quote

...I would like my money back on shipping..

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Only cylinder 4 was misfiring so why would I keep the rest of the spark plugs? On top of that, they shorted me money because they did not have change. I paid with the card so they should have been able to refund the card without shorting me. They refused to give me my reciept and the return...

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Rockauto and AutoZone Pros and Cons

Pros
  • Price
  • Will never buy from them again
  • Prices
  • Location
  • Clean store
  • Prices
Cons
  • Customer service
  • No customer service
  • Refund policy for defective item
  • Customer service
  • Service
  • Warranty

Rockauto and AutoZone Most Positive Reviews

Top rated reviews
5

I ordered parts from Rockauto and recieved mix matched wind shield wiper blades. Guess I can only put the left blade on...

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5

You need to be smarter than a rock is all.
First - You must go online and link your telephone to the account on your ow...

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5

I received an oil pump which should have included two "O" rings. The "O" rings were missing. It is IMPOSSIBLE to...

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5

I've always been a fan of autozone. I've always perfer autozone from all the other auto parts store but this time i...

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Rockauto and AutoZone Most Critical Reviews

Lowest rated reviews
1

I would just like to share the experience I had with rockauto. I paid 18$ extra for expidited shipping. I received an...

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1

Today at autozone i ask for assistance with my automobile because the engine light was telling something was wrong. So...

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1

The timing belt kit was advertised as having a water pump included. Kit arrived without a pump. Rock Auto insists their...

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1

I purchased two duralast batteries for a power wheelchair at Autozone. They were working fine. I tried to charge the...

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Rockauto and AutoZone Latest Reviews

Recent published reviews
No votes

my ring and pinion aren't the right size for my vehicle

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1

Dont63114 on the rock road was told the hose I was looking for was discontinued and they couldnt help crackers went to...

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No votes

I want to make sure I get the right back passenger rear rotor for my 2001 Chevrolet Suburban 1500 LT but the parts are...

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3.9

i went to the yuma rd and sarival store in goodyear az to have my battery checked on my car. the girl Kaylie i believe...

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Rockauto and AutoZone Products and Services

Most reviewed product and services
  • Rockauto Shipping Service (1223 reviews)
  • Rockauto Customer Care (721 reviews)
  • Rockauto Website (84 reviews)
  • Autozone Manager (142 reviews)
  • Autozone Customer Care (93 reviews)
  • Autozone Auto Part (49 reviews)