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Rockauto

2.4
?

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  • 4 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1922 TOTAL REVIEWS
Rank
14 out of 276
in Auto Parts and Accessories category
Rating Details
Price Affordability
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money
Turnaround Time
Statistics of Customer Service Calls
  • TOTAL CALLS
    12508
  • SUCCESSFUL
    95%
  • AVG CALL DURATION
    01:30
  • ISSUES RESOLVED
    2%
Top Products and Services
2.9
577 reviews
2.7
251 reviews
3.2
28 reviews

Autozone

2.3
?

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  • 7 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 785 TOTAL REVIEWS
Rank
17 out of 276
in Auto Parts and Accessories category
Rating Details
Price Affordability
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money
Turnaround Time
Statistics of Customer Service Calls
  • TOTAL CALLS
    182
  • SUCCESSFUL
    93%
  • AVG CALL DURATION
    02:18
  • ISSUES RESOLVED
    9%
Top Products and Services
2.7
118 reviews
2.3
73 reviews
2.4
45 reviews

How would you compare Rockauto vs Autozone?

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Anonymous
#1493353

RockAuto is much better in terms of price and, usually, selection. Their shipping cost and shipping time used to be a lot worse than they are now, but the main downside to RockAuto is waiting for the parts to arrive.Related to that, RockAuto's return policy is not very good.

Not only do you have to-- usually-- pay to ship the part back (after you paid sometimes high shipping costs), but you also have to answer a bunch of questions to see if they will refund you at all.Autozone has three main advantages: 1) You go there and get the part right away or at least know for sure when the store will have it for you (usually less than a day); 2) (Usually) Friendly and knowledgeable staff who can give you some advice; 3) Ease of returns.If you have lots of cars or don't need your car for a week or so, then RockAuto will almost certainly be your best bet. If you need to drive to work tomorrow and need to repair the car that will get you there today, then you go to Autozone.

user37414702
Ridge Farm, Illinois, United States #1331244

There is no comparison, rock auto is better

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