PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about RockAuto and AutoZone as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

RockAuto
2.4
AutoZone
2.1
RockAuto
AutoZone

RockAuto and AutoZone Overview

Total reviews 9063 1481
Company responses 0 0
Issues resolved 80 15

RockAuto and AutoZone Consumer Ratings

Rank
94 out of 1155 in Auto Parts and Accessories category
124 out of 1155 in Auto Parts and Accessories category
Product or Service Quality
86 in category
139 in category
Exchange, Refund and Cancellation Policy
120 in category
103 in category
Price Affordability
59 in category
176 in category
Value for money
90 in category
134 in category

RockAuto and AutoZone Rating Details

Product or Service Quality
2.4
(2777 reviews)
1.9
(478 reviews)
Reviewer's quote

I waited for over a month for the refund, decided to call costumer service to find out about my money but they told me that they gave me a gift card which I never received. During the waiting I bought some other items which were paid once again out of my checking account. When I spoke to customer...

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...Customer service handle the situation and was able to get me to a regional Office who was able to resolve the issue immediately and we were able to get the return taken care of without any issues. Thank you for being so helpful..

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Exchange, Refund and Cancellation Policy
1.8
(2769 reviews)
2
(417 reviews)
Reviewer's quote

...I went through their (online only) Exchange, Refund and Cancellation Policy Web pages. Asked for the hardware to be shipped to me or send return conformation to send the whole thing back. Never heard back, can't call anyone to talk to confirm...

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...My husband went to bring it back and Autozone said it was fine and would not exchange or refund it. So we went to Advance and bought a new starter, installed it and my truck fired right up. I will not be using Autozone again...

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Price Affordability
3.3
(2767 reviews)
2.4
(457 reviews)
Reviewer's quote

...The total price was 90 some dollars, but I have 5. 95 left on card. So where is my damn money...

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... for Norristown Pennsylvania off of Main Street is not taken care of this issue he tells me to take my car to a shop to see whats wrong with it and they get a price which I do I take it to Bmw , they said $2000 to replace my lights. The only thing that worked on my car still wear my fog lights because I didnt allow...

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Value for money
2.9
(2678 reviews)
2.2
(457 reviews)
Reviewer's quote

...Please contact me asap this part cost me alot of money..

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...They scam people out of money. I have called multiple times in regards to this issues and no resolution. Go to OReillys..

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RockAuto and AutoZone Pros and Cons

Pros
  • Price
  • Good prices
  • Great prices
  • Location
  • Clean store
  • Prices
Cons
  • No customer service
  • Customer service
  • No customer phone service
  • Customer service
  • Service
  • Upper manangement

RockAuto and AutoZone Most Positive Reviews

Top rated reviews
5

My order was supposed to been at my door on 10/19 it was sent to Richmond Va. I live in Virginia. I tracked my order...

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5

Had an issue with returning an alternator to a local autozone. Customer service handle the situation and was able to get...

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5

Put in new right and left headlights. No problem on the right, but on the left side the adjustment screw was found to be...

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5

I purchase a optima yellow top battery 10 moths ago and was trying to replace because it blew up. For some reason my...

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RockAuto and AutoZone Most Critical Reviews

Lowest rated reviews
1

No customer service no response to email,parts even new are terrible quality. Can't return anything unless you pay for...

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1

Get some real people in the Jefferson autozone who know how to actually diagnose a car! Was having trouble with my car s...

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1

I bought a Walmart green dot card,put 200.00 on it. Found the fuel pump I needed, thought I ordered it, then told card...

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1

My friend and I just moved to Arizona. The AC in her car wasn't getting as cold as it used to, so we stopped by auto...

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RockAuto and AutoZone Latest Reviews

Recent published reviews
No votes

all i want is my parts that i have paid for. got the wrong parts and they are giving me the runaround. sent the pats...

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3.7

I've actually stopped going to pennfield AutoZone which is my main store for my business because of one of the bandages...

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No votes

all i want is the parts that i ordered and paid for my mechanic has my truck in a bay and is not happy either.

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1.8

Over the past year I have had your store in Pennsauken on route 130 scan my Nisson Maxima 2000 for issues. This past...

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