Rockauto vs AutoZone
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Rockauto
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- 7 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 2254 TOTAL REVIEWS
Rank
12 out of 311
in Auto Parts and Accessories category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS14536
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SUCCESSFUL95%
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AVG CALL DURATION01:27
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ISSUES RESOLVED2%
Top Products and Services
AutoZone
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- 6 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 796 TOTAL REVIEWS
Rank
17 out of 311
in Auto Parts and Accessories category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS188
-
SUCCESSFUL94%
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AVG CALL DURATION02:16
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ISSUES RESOLVED9%
Top Products and Services
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Top Rated Rockauto Reviews
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RockAuto's return policy - customer responsible for shipping costs of RockAuto mistake
I have been a loyal customer and have bought thousands of dollars worth of parts over many years from RockAuto. I have also convinced many people to...
Rockauto - Shipping cost problems
I went to rock auto today to try to order some brake rotors and brake pads for my truck. After going through the full process entering my ZIP Code...
Rockauto - 2 Right Calipers
Placed a order for 1 L Caliper # 18FR584, and 1 R Caliper # 18FR583. I received the the calipers, the part number on the box was correct. My brother w...
ROCKAUTO "No Customer Support"
Ordered a product, they sent the wrong part. Tried to return the part using their Web Page. Printed out a return label but was unable to return the pr...
Rockauto - Warranty information
I have a Moog outter tie rod for a 96 Mitsubishi eclipse recently went to get a alignment and was told my outer tie rod was bad so I need to warranty...
Rockauto - Customer Service
Nutshell :
purchased a Power Steering Pump......2months later Massive Leak.
I want to properly speak with someone, or have 1-to1 correspondence on the s...
purchased a Power Steering Pump......2months later Massive Leak.
I want to properly speak with someone, or have 1-to1 correspondence on the s...
Rockauto - Issues with their return policy
Bought parts from Rockauto in the past but never had to return a part until now. On October 28th placed an order for (2) 1968 Headlamps. As soon as I...
Rockauto - Can't return wrong part
I ordered a rim for my 95 Lincoln town car for a spare, so I could get rid of the doughnut. I got the rim had a tire mounted and balanced on it and...
Top Rated AutoZone Reviews
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Former AutoZone employee sheds a little light.
I worked for AutoZone on three different occasions. I left the last time on good terms with my store manager, and all of my co-workers. You will wonde...
Im an autozone employee PLEASE READ!
im a red shirt at autozone and to those customers who think autozone treats you bad and rips you off, your not alone. They do it to the employees...
AutoZone *** employee tells all
I have worked for AutoZone for roughly 6 years. I am an Assistant Store Manager and let me tell you AutoZone is another giant *** fest that only stays...
AutoZone - Won't honor battery warranty
I purchased a Duralast battery from Auto Zone and started having problems with it very quickly. The first time I encountered a problem, I called...
AutoZone rewards program is 100% legitimate
In no way is the Auto Zone rewards program a scam!!!
I have redeemed my $20 reward numerous times and never have I had a problem.
Just to be clear...
You...
I have redeemed my $20 reward numerous times and never have I had a problem.
Just to be clear...
You...
AutoZone - Stop Light bulb
I stopped at the Autozone lacated at, 11540 WINTON RD FOREST PARK to purchase a Stop light bulb and I asked the representative to help me put it on. H...
AutoZone - The truth.
I am a grey shirt at an autozone branch and have never been threatened with being fired for not selling "grease by the register" or check out...
AutoZone - Company fraud/ Khloe theft of returns and customers money
I bought a battery jumper for a car for $118 a Duralast 1200 it was fully charged all the way up green and when I hooked up the battery it went all th...
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How do you compare Rockauto vs AutoZone?
Rock Auto consistently offers significantly better prices on parts, largely due to the fact that they don't offer over the phone or person to person support. This can be frustrating if you happen to get a wrong part, damaged part etc.
Rock Auto does have an online process in place for returning parts, getting refunded etc., but if something doesn't go quite right, it can be a hassle trying to resolve it. I've only had one issue over the years, and after several tries of trying to resolve it using their online process, I was immeasurably grateful to find Pissed Customer.
Once I utilized your service, Rock Auto isolated the problem and refunded my return within 2 days. Once you get familiar with how to do things through Rock Auto it makes it easier, and folks can save a lot of money when ordering car parts.
AutoZone is very customer service based, willing to help if they know the answer, or at least point you in the right direction. Whereas Rock Auto will NOT answer any questions you may have including "does this part include ....." AutoZone usually has fairly reasonable prices, but not as good as Rock Auto.
I like to save money, but there is no savings if you have to buy bushings and have them pressed into place for example. AutoZone either has or can order a part and usually have it thenext day at no extra charge, Rock Auto charges shipping (based on weight and most car parts are heavy). Returns are easy at AutoZone, not so at Rock Auto.
I prefer AutoZone for the simple reason you may have to return a part if you can't ask a question before you buy it. And returns are free.
RockAuto is much better in terms of price and, usually, selection. Their shipping cost and shipping time used to be a lot worse than they are now, but the main downside to RockAuto is waiting for the parts to arrive.Related to that, RockAuto's return policy is not very good.
Not only do you have to-- usually-- pay to ship the part back (after you paid sometimes high shipping costs), but you also have to answer a bunch of questions to see if they will refund you at all.Autozone has three main advantages: 1) You go there and get the part right away or at least know for sure when the store will have it for you (usually less than a day); 2) (Usually) Friendly and knowledgeable staff who can give you some advice; 3) Ease of returns.If you have lots of cars or don't need your car for a week or so, then RockAuto will almost certainly be your best bet. If you need to drive to work tomorrow and need to repair the car that will get you there today, then you go to Autozone.
There is no comparison, rock auto is better
Try asking a question at Rock Auto. While you're on hold the message tells you they don't answer questions including whether a vital piece is included, or do you have to buy it separately.