Rockauto vs AutoZone
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rockauto and AutoZone as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Rockauto and AutoZone Overview
Rockauto was first mentioned on PissedConsumer on Sep 10, 2011 and since then this brand received 4053 reviews. It is 3174 reviews more than AutoZone received since Apr 19, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with AutoZone customer support team than with Rockauto customer service.
Rockauto and AutoZone Consumer Ratings
According to consumer ratings and reviews, Rockauto ranks 6 points higher in the Auto Parts and Accessories category than AutoZone. People gave Rockauto 3.4 stars for Price Affordability criterion in Auto Parts and Accessories category and it is 111 points higher than the worst rated brand in this category. At the same time, AutoZone was rated 2.5 stars for Price Affordability criterion in this category and it is 82 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Rockauto has a higher rating than AutoZone. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Rockauto 1.8 stars and it is 80% greater than other in category. AutoZone however was rated 2.2 stars and it is 88% greater than other in category.
Rockauto and AutoZone Rating Details
Rockauto and AutoZone Pros and Cons
- Price
- Will never buy from them again
- Prices
- Clean store
- Location
- Prices
- Customer service
- No customer service
- Return policy
- Customer service
- Service
- Whole process
Rockauto and AutoZone Most Positive Reviews
Rockauto and AutoZone Most Critical Reviews
Rockauto and AutoZone Latest Reviews
Rockauto and AutoZone Products and Services
- Rockauto Shipping Service (1095 reviews)
- Rockauto Customer Care (572 reviews)
- Rockauto Website (75 reviews)
- Autozone Manager (141 reviews)
- Autozone Customer Care (88 reviews)
- Autozone Auto Part (48 reviews)

I ordered from Rockauto, and they did not send me the oem part that I ordered. Twice that has happened.
Quality?? I've received damaged parts from them. They maybe cheaper but definitely not worth the hassle of returns or exchange which 99% they won't do refunds or exchanges.
Discriminate against women??? Never heard of that one!
Rock Auto doesn't have any customer service
Product or Service Quality
Products are similar
As we all have need of our vehicles Auto Zone, or any local auto parts store, is the better choice. Rock Auto might have some price advantages, but when it comes to real customer service and assistance needed to repair our vehicles and get them back on the road as soon as possible, Rock Auto is not very convenient.
AUTO ZONE HAS A UNFRIENDLY WEBSITE FOR ORDERING PARTS AND IS LIMITED IN VENDORS THEY DO NOT LIST ENG SIZE IT 4TH CATEGORY. THEY USE TRIM WHICH IS NOT ACCURATE IF YOU HAVE A 4.3 LITER SIERRA 71.
How would you compare Rockauto vs AutoZone?
Rockauto has ZERO customer service if you need to ask questions about a part. NOT all parts are oem even when you received them.
Return policy is horrible. They sent me the wrong part, put it on the car, only to find out it was slightly off with the specs the car never moved and they will not exchange or refund me. Bought an expensive gasket set and the corner was lifted up and damaged. No returns allowed with that either.
At least with AutoZone and Advance there is someone there to talk to, and you don't have to jump through hoops to do an exchange of return.
Product or Service Quality
Rockauto.........Not always OEM, and can be damaged. AutoZone and Advance can get you OEM if you order it.
Rockauto can be cheaper, but try to exchange or return something is not worth the hassle. I rather pay a little more knowing I can return and exchange.
Anyone beats RaovkAuto customer service.
Product or Service Quality
I have never been a fan of AutoZone nor their product quality. They are not even close in pricing as a matter of fact I have found no one to compare with RockAuto on pricing.
I have something else to compare
Probably the closest compatible would possibly be A1 Auto Parts and even then pricing is higher than Rock Auto.
At least with AutoZone and the other local auto parts store you can ask questions, look at the part before purchasing and either exchange or return an item. You can't do that with Rockauto. Yes, Rockauto maybe cheaper but definitely not worth it.