Rockauto vs Autozone
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Customers like
- Price 26
- Will never buy from them again 14
- I will never use them again 5
- Part availability 4
- Cheap price 4
Customers don't like
- Refund policy for defective item7
- Unwillingness to accept their part in the mistake6
- Rudeness5
- Return policy for defective parts5
- Inexperienced customer service staff5
Products by Rockauto
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Customers like
- Clean store 8
- Location 7
- Prices 3
- Products and service 2
- I like the way they treat me 2
Customers don't like
- Customer service10
- Service5
- Whole process4
- Warranty4
- Defective parts and warranty4
Products by Autozone
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Discussion
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RockAuto is much better in terms of price and, usually, selection. Their shipping cost and shipping time used to be a lot worse than they are now, but the main downside to RockAuto is waiting for the parts to arrive.Related to that, RockAuto's return policy is not very good.
Not only do you have to-- usually-- pay to ship the part back (after you paid sometimes high shipping costs), but you also have to answer a bunch of questions to see if they will refund you at all.Autozone has three main advantages: 1) You go there and get the part right away or at least know for sure when the store will have it for you (usually less than a day); 2) (Usually) Friendly and knowledgeable staff who can give you some advice; 3) Ease of returns.If you have lots of cars or don't need your car for a week or so, then RockAuto will almost certainly be your best bet. If you need to drive to work tomorrow and need to repair the car that will get you there today, then you go to Autozone.
There is no comparison, rock auto is better