Rockauto vs AutoZone
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Rockauto
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- 10 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 2911 TOTAL REVIEWS
Rank
11 out of 390
in Auto Parts and Accessories category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS18089
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SUCCESSFUL96%
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AVG CALL DURATION01:23
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ISSUES RESOLVED2%
Top Products and Services
AutoZone
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- 6 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 811 TOTAL REVIEWS
Rank
17 out of 390
in Auto Parts and Accessories category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS217
-
SUCCESSFUL94%
-
AVG CALL DURATION02:27
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ISSUES RESOLVED12%
Top Products and Services
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Top Rated Rockauto Reviews
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RockAuto's return policy - customer responsible for shipping costs of RockAuto mistake
I have been a loyal customer and have bought thousands of dollars worth of parts over many years from RockAuto. I have also convinced many people to...
Rockauto - Missed packaged parts denied return shipping refund
icket#104410086] return part problem order # 99831958
From:RockAuto Customer Service
To:Oliver Jones
Date:Wed, Dec 26, 2018 5:53 pm
This is an automated m...
From:RockAuto Customer Service
To:Oliver Jones
Date:Wed, Dec 26, 2018 5:53 pm
This is an automated m...
Rockauto - Shipping cost problems
I went to rock auto today to try to order some brake rotors and brake pads for my truck. After going through the full process entering my ZIP Code...
Rockauto - Fluctuating shipping locations
I have an issue with the shipping locations fluctuating and incurring additional shipping costs when, according to the website's algorithm that runs t...
Rockauto - Just robots in your company? No human beens... Read below...
Dear Andrea,
We’re sorry that you have not received your package yet. To receive a solution, please report the situation through our Order Status & Ret...
We’re sorry that you have not received your package yet. To receive a solution, please report the situation through our Order Status & Ret...
Rockauto - TAX-EXCEMPTION
ROCK AUTO WILL NOT ANSWER MY EMAIL OR PHONE CALLS. I'VE BEEN IN THE AUTO REPAIR BUSINESS 20 YEARS AND HAVE A VALID NEW JERSEY SALES TAX NUMBER BUT...
Rockauto - TERRIBLE BUSINESS PRACTICE
CONCERNING ORDER NUMBER 83054981!
THAT ORDER HAD YOU REPLACE {CHECK MY ACCOUNT} TWO OF THE WHEEL BEARINGS AND TWO OF THE BACK PLATES FOR DEFECT!
ONE BEA...
THAT ORDER HAD YOU REPLACE {CHECK MY ACCOUNT} TWO OF THE WHEEL BEARINGS AND TWO OF THE BACK PLATES FOR DEFECT!
ONE BEA...
Rockauto - Frauds and they dont care about making it right
Rock auto website offers both Raybestos (expensive) and Sunsong (Cheaper) brake lines for my car (a 1972 Dodge Polara 7.2 litre 440cid). I ordered 2 F...
Top Rated AutoZone Reviews
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Former AutoZone employee sheds a little light.
I worked for AutoZone on three different occasions. I left the last time on good terms with my store manager, and all of my co-workers. You will wonde...
Im an autozone employee PLEASE READ!
im a red shirt at autozone and to those customers who think autozone treats you bad and rips you off, your not alone. They do it to the employees...
AutoZone - Won't honor battery warranty
I purchased a Duralast battery from Auto Zone and started having problems with it very quickly. The first time I encountered a problem, I called...
AutoZone *** employee tells all
I have worked for AutoZone for roughly 6 years. I am an Assistant Store Manager and let me tell you AutoZone is another giant *** fest that only stays...
AutoZone - ATV Battery
Auto Zone reminds me of k mart, Sears, and JC Pennies. Their polocies forget the customer. It is only about money.
I purchased a battery for my ATV yes...
I purchased a battery for my ATV yes...
AutoZone - Personal Experience as Red shirt then Gray Shirt Manager
A little about me, I did 26 years in the Air Force. Retired and went to for the Fed Government. Had 2 houses so until 1 sold wanted to find something...
AutoZone - Poor customer service
Auto zone on hwy 79 pine bluff, Arkansas. I have bought multiple batteries at auto zone but last week when I requested a battery for my Toyota the...
AutoZone - Still employed
I myself am an AutoZone employee. I work at a distribution center. I have read alot of the comments posted here and I see both sides of the coin.
As a...
As a...
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How do you compare Rockauto vs AutoZone?
Rockauto parts and prices are great! The 3 guy's that I spoke with regarding an issue I needed resolved are worthless and unprofessional. Because of them I will never use rockauto and I will make sure my friends do the same.
No comparison
How much 4 one front rotor for a 2012 Chrysler s
At least they answer there phone I sat for hrs trying to get through to rockauto and never got trough. I bought two outside right hand mirrotrs niether of them worked correct it's a brand new truck and the plastic broke on the new oneso I wanted it to look like it came off the showroom floor and the broken one still worked so that tells me that the ones from rockauto were defective
it's hard to return stuff when the return tag won't print !!
I seldom use Auto Zone due to higher prices. By ordering on line with coupons, which takes extra time, store pick up, no shipping and ease of return, Auto Zone is going to get a lot more of my business after the return experience I had this week with Rock Auto. After many emails explaining that the order was miss packaged, sending pictures (I am sure that they can sell seat covers but internal parts of an engine must baffle them) the denied my claim to refund all the shipping costs.
Rock Auto consistently offers significantly better prices on parts, largely due to the fact that they don't offer over the phone or person to person support. This can be frustrating if you happen to get a wrong part, damaged part etc.
Rock Auto does have an online process in place for returning parts, getting refunded etc., but if something doesn't go quite right, it can be a hassle trying to resolve it. I've only had one issue over the years, and after several tries of trying to resolve it using their online process, I was immeasurably grateful to find Pissed Customer.
Once I utilized your service, Rock Auto isolated the problem and refunded my return within 2 days. Once you get familiar with how to do things through Rock Auto it makes it easier, and folks can save a lot of money when ordering car parts.
AutoZone is very customer service based, willing to help if they know the answer, or at least point you in the right direction. Whereas Rock Auto will NOT answer any questions you may have including "does this part include ....." AutoZone usually has fairly reasonable prices, but not as good as Rock Auto.
I like to save money, but there is no savings if you have to buy bushings and have them pressed into place for example. AutoZone either has or can order a part and usually have it thenext day at no extra charge, Rock Auto charges shipping (based on weight and most car parts are heavy). Returns are easy at AutoZone, not so at Rock Auto.
I prefer AutoZone for the simple reason you may have to return a part if you can't ask a question before you buy it. And returns are free.
RockAuto is much better in terms of price and, usually, selection. Their shipping cost and shipping time used to be a lot worse than they are now, but the main downside to RockAuto is waiting for the parts to arrive.Related to that, RockAuto's return policy is not very good.
Not only do you have to-- usually-- pay to ship the part back (after you paid sometimes high shipping costs), but you also have to answer a bunch of questions to see if they will refund you at all.Autozone has three main advantages: 1) You go there and get the part right away or at least know for sure when the store will have it for you (usually less than a day); 2) (Usually) Friendly and knowledgeable staff who can give you some advice; 3) Ease of returns.If you have lots of cars or don't need your car for a week or so, then RockAuto will almost certainly be your best bet. If you need to drive to work tomorrow and need to repair the car that will get you there today, then you go to Autozone.
There is no comparison, rock auto is better
Try asking a question at Rock Auto. While you're on hold the message tells you they don't answer questions including whether a vital piece is included, or do you have to buy it separately.