PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about RockAuto and AutoZone as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

RockAuto
2.4
AutoZone
2.1
RockAuto
AutoZone

RockAuto and AutoZone Overview

Total reviews 9072 1482
Company responses 0 0
Issues resolved 81 15

RockAuto and AutoZone Consumer Ratings

Rank
94 out of 1156 in Auto Parts and Accessories category
123 out of 1156 in Auto Parts and Accessories category
Product or Service Quality
85 in category
137 in category
Exchange, Refund and Cancellation Policy
120 in category
102 in category
Price Affordability
57 in category
173 in category
Value for money
89 in category
133 in category

RockAuto and AutoZone Rating Details

Product or Service Quality
2.4
(2783 reviews)
1.9
(478 reviews)
Reviewer's quote

If you received damaged items there is no customer service phone or sms text numbers to contact them. Damaged shipping containers, missing or damaged parts will cause you numerous email messaging for claims processing to resolve anything and get your money credited. Customer service, warehousing...

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...Customer service handle the situation and was able to get me to a regional Office who was able to resolve the issue immediately and we were able to get the return taken care of without any issues. Thank you for being so helpful..

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Exchange, Refund and Cancellation Policy
1.8
(2775 reviews)
2
(417 reviews)
Reviewer's quote

...I went through their (online only) Exchange, Refund and Cancellation Policy Web pages. Asked for the hardware to be shipped to me or send return conformation to send the whole thing back. Never heard back, can't call anyone to talk to confirm...

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...My husband went to bring it back and Autozone said it was fine and would not exchange or refund it. So we went to Advance and bought a new starter, installed it and my truck fired right up. I will not be using Autozone again...

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Price Affordability
3.3
(2773 reviews)
2.4
(457 reviews)
Reviewer's quote

...The total price was 90 some dollars, but I have 5. 95 left on card. So where is my damn money...

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... for Norristown Pennsylvania off of Main Street is not taken care of this issue he tells me to take my car to a shop to see whats wrong with it and they get a price which I do I take it to Bmw , they said $2000 to replace my lights. The only thing that worked on my car still wear my fog lights because I didnt allow...

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Value for money
2.9
(2684 reviews)
2.2
(457 reviews)
Reviewer's quote

...Please contact me asap this part cost me alot of money..

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...They scam people out of money. I have called multiple times in regards to this issues and no resolution. Go to OReillys..

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RockAuto and AutoZone Pros and Cons

Pros
  • Price
  • Good prices
  • Great prices
  • Location
  • Clean store
  • Prices
Cons
  • No customer service
  • Customer service
  • No customer phone service
  • Customer service
  • Service
  • Upper manangement

RockAuto and AutoZone Most Positive Reviews

Top rated reviews
5

Wanted to talk to someone about my problem! Bought the right part but it only worked 3 Times! I donโ€™t know what to do?

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5

Had an issue with returning an alternator to a local autozone. Customer service handle the situation and was able to get...

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5

I got a part from rock auto it did Not fit so I sent it back. Im still waiting on my refund has been well over 30 days.

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5

I purchase a optima yellow top battery 10 moths ago and was trying to replace because it blew up. For some reason my...

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RockAuto and AutoZone Most Critical Reviews

Lowest rated reviews
1

The app is not helpful there is no way that I can find out the parts that I need nor the price it was a waste of my...

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1

Get some real people in the Jefferson autozone who know how to actually diagnose a car! Was having trouble with my car s...

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1

My order was shipped from two locations, half of order shipped and arrived. the other half never shipped. I paid extra...

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1

My friend and I just moved to Arizona. The AC in her car wasn't getting as cold as it used to, so we stopped by auto...

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RockAuto and AutoZone Latest Reviews

Recent published reviews
No votes

jus want exchange for same alternator its defective
no good, jus want another one please can you replace

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No votes

Call regional office 215 639 **** talk to Claudia she was rude and spoke to her before and she defends the behavior...

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2.8

I'm sorry don't mean a bad review but I'm 44 my husband just passed away and he was the one order n my parts I'm just...

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3.7

I've actually stopped going to pennfield AutoZone which is my main store for my business because of one of the bandages...

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