RockAuto vs AutoZone
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about RockAuto and AutoZone as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
RockAuto and AutoZone Overview
Total reviews | 9072 | 1482 |
Company responses | 0 | 0 |
Issues resolved | 81 | 15 |
RockAuto and AutoZone Consumer Ratings
RockAuto and AutoZone Rating Details
RockAuto and AutoZone Pros and Cons
- Price
- Good prices
- Great prices
- Location
- Clean store
- Prices
- No customer service
- Customer service
- No customer phone service
- Customer service
- Service
- Upper manangement
RockAuto and AutoZone Most Positive Reviews
Wanted to talk to someone about my problem! Bought the right part but it only worked 3 Times! I donโt know what to do?
Had an issue with returning an alternator to a local autozone. Customer service handle the situation and was able to get...
I got a part from rock auto it did Not fit so I sent it back. Im still waiting on my refund has been well over 30 days.
I purchase a optima yellow top battery 10 moths ago and was trying to replace because it blew up. For some reason my...
RockAuto and AutoZone Most Critical Reviews
The app is not helpful there is no way that I can find out the parts that I need nor the price it was a waste of my...
Get some real people in the Jefferson autozone who know how to actually diagnose a car! Was having trouble with my car s...
My order was shipped from two locations, half of order shipped and arrived. the other half never shipped. I paid extra...
My friend and I just moved to Arizona. The AC in her car wasn't getting as cold as it used to, so we stopped by auto...
RockAuto and AutoZone Latest Reviews
jus want exchange for same alternator its defective
no good, jus want another one please can you replace
Call regional office 215 639 **** talk to Claudia she was rude and spoke to her before and she defends the behavior...
I'm sorry don't mean a bad review but I'm 44 my husband just passed away and he was the one order n my parts I'm just...
I've actually stopped going to pennfield AutoZone which is my main store for my business because of one of the bandages...
Customer zat the Auto zone. That's located on 149th Street in the Bronx they need better leadership .
Then they have !
Product or Service Quality
I brought a new battery from the 149 th St location. In April of this year. Which is only i or six months from now . The battery went completely dead .
On the morning of my having to take my wife to work. The battery was so dead it drained the jumper box. So i took it back.And they swore up an down that I didn't buy anything from that location. So i called the complaint service.
Whis is regional manager and he looked it up in the system and he saw where i did buy the battery from that location. It zook me a week and a day to get my battery back . but in the meantime i got two tickets do to my not being able to move the car for the street cleaning .
I have something else to compare
Any where else is better than that place.
I won't be doing anymore business with that location. And that's for sure ,
Rock Auto Customer Service is better then Auto Zone customer service..
Product or Service Quality
Rock Auto Products, Service is so much better then Auto Zone Products, Service..
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Rock Auto is Much Better then Auto Zone because Auto Zone employee is Rude , not helpful, Auto Zone sells wrong parts for your vehicle, Auto Zone overcharged you for vehicle parts,least Rock Auto sells the Right Vehicle Parts for your vehicle dispite the parts is a little defected but Rock Auto company still the company that I would buy my car parts from..
Autozone wins
Product or Service Quality
Autozone and Rockauto are comparable.
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Unfortunately rockauto is cheaper in price.
BUT REMEMBER YOU GET WHAT YOU PAY FOR.
Rockauto has more of a selection, but the items purchased were not the cheapest. I had purchased the more expensive performance struts.
In nearly 10 yrs of buying from Rockauto, never had a problem returning parts, even if I had ordered wrong.
Product or Service Quality
As good as anyone else
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None of the "box" stores can compete with Rockauto unless you need a part asap and the local store has it.
How would you compare RockAuto vs AutoZone?
AutoZone stands behind their products and take things back when this 80 year old makes mistakes in ordering.
Product or Service Quality
Both have great products.
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Online customer service isnโt the ideal way to resolve problems
AutoZone is brick and mortar with personnel. It costs more but I get 10% military and no shipping, also its two miles away and open seven days a week.
Product or Service Quality
I see the product at AutoZone before purchase and they will transfer in products that are not in stock.
I have something else to compare
Amazon can supply most of the aftermarket auto parts at comparable prices to RockAuto with usually free shipping via Prime in less time than RockAuto if a Prime account holder.
Rock Auto is way better than AutoZone on their prices.
Product or Service Quality
Products are very good
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The downside to Rockauto is there are nobody to talk to about anything.