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Autozone

Service Centers and Repairs
  • 6 ISSUES RESOLVED
  • 743 TOTAL REVIEWS
  • $220K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.1
Exchange, Refund and Cancellation Policy
Turnaround Time
  • Clean store 8
  • Location 7
  • Prices 3
  • Products and service 2
  • I like the way they treat me 2

Customers don't like

  • Customer service10
  • Service5
  • Whole process4
  • Warranty4
  • Defective parts and warranty4
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Rockauto

Auto Parts and Accessories
  • 2 ISSUES RESOLVED
  • 1184 TOTAL REVIEWS
  • $59.6K CLAIMED LOSSES
  • $314 AVERAGE LOSS
1.9
Exchange, Refund and Cancellation Policy
Turnaround Time
  • Price 25
  • Will never buy from them again 13
  • Part availability 4
  • Cheap price 4
  • Website 3

Customers don't like

  • Refund policy for defective item7
  • Unwillingness to accept their part in the mistake6
  • Return policy for defective parts5
  • Inexperienced customer service staff5
  • Wrong parts in box right part number4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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Anonymous
#1493353

RockAuto is much better in terms of price and, usually, selection. Their shipping cost and shipping time used to be a lot worse than they are now, but the main downside to RockAuto is waiting for the parts to arrive.Related to that, RockAuto's return policy is not very good.

Not only do you have to-- usually-- pay to ship the part back (after you paid sometimes high shipping costs), but you also have to answer a bunch of questions to see if they will refund you at all.Autozone has three main advantages: 1) You go there and get the part right away or at least know for sure when the store will have it for you (usually less than a day); 2) (Usually) Friendly and knowledgeable staff who can give you some advice; 3) Ease of returns.If you have lots of cars or don't need your car for a week or so, then RockAuto will almost certainly be your best bet. If you need to drive to work tomorrow and need to repair the car that will get you there today, then you go to Autozone.

user37414702
Ridge Farm, Illinois, United States #1331244

There is no comparison, rock auto is better