PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about AutoZone and Rockauto as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

AutoZone
Rockauto

AutoZone and Rockauto Overview

Total reviews
933
4800
Company responses
0
0
Issues resolved
6
14

AutoZone and Rockauto Consumer Ratings

Rank
45 out of 385 in Auto Parts and Accessories category
28 out of 385 in Auto Parts and Accessories category
Price Affordability
67 in category
25 in category
Value for money
44 in category
26 in category
Product or Service Quality
46 in category
25 in category
Exchange, Refund and Cancellation Policy
20 in category
35 in category

AutoZone and Rockauto Rating Details

Price Affordability
2.4 (282 reviews)
3.4 (1513 reviews)
Reviewer's quote

...and asked store employee could do better considering rock auto had the same parts (part number for part number) for less than half of what Autozone's listed price is. Employee assured me he could give me better pricing. After purchasing parts at autozone I thought the prices were kind of high, so I check against Rock Auto and they...

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RockAuto had a good price on part. I needed it quickly so I paid for FedEx Express two day shipping. FedEx delivered late and while RockAuto refunded me for part (less return shipping) they refused to file a claim with FedEx for shipping refund which was guaranteed..

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Value for money
2.2 (279 reviews)
3 (1454 reviews)
Reviewer's quote

...00 of her money on a $169. 99 purchase. Guy in the store matter of factly says “ I don’t have anything to do with auto zones banking”! Not very nice or helpful...

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I charge my card twice an now confirming tha it was completed so Im out 170 dollar with no parts an no money an no one to help with the situation this is *** I wouldnt depend on them its nothing but *** hassle..

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Product or Service Quality
2 (270 reviews)
2.4 (1494 reviews)
Reviewer's quote

The supervisors name is francisca from store number 1563 laredo tx now i dlnt go to taht particular store i get bad looks bad service even with a regular employees because of her she raksed her voise at me and her employees backed her up if u wish to talk to me about this ill be glad to talk to...

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In other words, dealing with poor quality vendors is getting too expensive for them, so they're making the customer pay for it. They once sent me the completely wrong order, someone else's order, and I had to argue with them for days to get them to pay for return shipping. They're not always the...

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Exchange, Refund and Cancellation Policy
2.1 (222 reviews)
1.8 (1462 reviews)
Reviewer's quote

...I just kept cool, and said, “ I’ll just take a refund then. ” “You want this one though, right?” he implied. “No, I’ll just take the full refund...

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...I hope they have a stock exchange, so they can sit back and watch it plummet. I hope the loose everything they have. First-rate CROOKS..

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AutoZone and Rockauto Pros and Cons

Pros
  • Clean store
  • Location
  • Prices
  • Price
  • Will never buy from them again
  • Prices
Cons
  • Customer service
  • Service
  • Warranty
  • No customer service
  • Customer service
  • Refund policy for defective item

AutoZone and Rockauto Most Positive Reviews

Top rated reviews
5

You need to be smarter than a rock is all.
First - You must go online and link your telephone to the account on your ow...

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5

I ordered parts from Rockauto and recieved mix matched wind shield wiper blades. Guess I can only put the left blade on...

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5

I've always been a fan of autozone. I've always perfer autozone from all the other auto parts store but this time i...

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5

I received an oil pump which should have included two "O" rings. The "O" rings were missing. It is IMPOSSIBLE to...

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AutoZone and Rockauto Most Critical Reviews

Lowest rated reviews
1

Today at autozone i ask for assistance with my automobile because the engine light was telling something was wrong. So...

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1

I would just like to share the experience I had with rockauto. I paid 18$ extra for expidited shipping. I received an...

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1

I purchased two duralast batteries for a power wheelchair at Autozone. They were working fine. I tried to charge the...

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1

The timing belt kit was advertised as having a water pump included. Kit arrived without a pump. Rock Auto insists their...

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AutoZone and Rockauto Latest Reviews

Recent published reviews
2

Im a long time autozone customer and I've never seen a manager unprofessional as this manager im very disappointed she...

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No votes
No votes

Not sure about why the truth won't come out

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No votes

AutoZone and Rockauto Products and Services

Most reviewed product and services
  • Autozone Manager (141 reviews)
  • Autozone Customer Care (90 reviews)
  • Autozone Auto Part (49 reviews)
  • Rockauto Shipping Service (1237 reviews)
  • Rockauto Customer Care (725 reviews)
  • Rockauto Website (87 reviews)