PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about AutoZone and Rockauto as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

AutoZone
Rockauto

AutoZone and Rockauto Overview

Total reviews
877
4037
Company responses
0
0
Issues resolved
6
12

Rockauto was first mentioned on PissedConsumer on Sep 10, 2011 and since then this brand received 4037 reviews. It is 3160 reviews more than AutoZone received since Apr 19, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with AutoZone customer support team than with Rockauto customer service.

AutoZone and Rockauto Consumer Ratings

Rank
33 out of 540 in Auto Parts and Accessories category
27 out of 540 in Auto Parts and Accessories category
Value for money
38 in category
21 in category
Price Affordability
47 in category
18 in category
Product or Service Quality
38 in category
21 in category

According to consumer ratings and reviews, Rockauto ranks 6 points higher in the Auto Parts and Accessories category than AutoZone. People gave AutoZone 2.3 stars for Value for money criterion in Auto Parts and Accessories category and it is 97 points higher than the worst rated brand in this category. At the same time, Rockauto was rated 3 stars for Value for money criterion in this category and it is 114 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Rockauto has a higher rating than AutoZone. Regarding Product or Service Quality criterion, consumers gave AutoZone 2 stars and it is 72% greater than other in category. Rockauto however was rated 2.4 stars and it is 84% greater than other in category.

AutoZone and Rockauto Rating Details

Value for money
2.3 (263 reviews)
3 (1251 reviews)
Reviewer's quote

...this is costing me a lot of time and money I'm very frustrated. I've used you guys for 20 years I buy and sell cars all the time. I asked the manager if they would be able to give me a gift card or something...

Stephana

...I'm not asking for too much I don't think considering all the money I "saved" is being spent on FedEx to get it send it back. Also, thank you Fed ex for having my package two days early. If only Rock Auto can get it together and HIRE SOME PEOPLE TO ANSWER PHONES...

Colonel
Price Affordability
2.5 (259 reviews)
3.4 (1305 reviews)
Reviewer's quote

...So I bought a new battery full price . The new battery lasted 1 month . I decided not to even try to deal with Auto Zone for another battery...

Harry J

Rockauto is awesome, best prices, fast and cheap shipping. I see many complaints about return shipping charges, I am pretty sure is customer's fault for not verifying properly the right part. I have order many parts and never had any problems...

Hanssen C
Product or Service Quality
2 (250 reviews)
2.4 (1268 reviews)
Reviewer's quote

...make a lasting impression to gain a loyal customer, instead he questioned my integrity and confirmed the last impression I had with this store poor customer service. I would like a district manager to reach out to me in regards to the matter to...

PissedConsumer1685096

I ordered a set of Rancho front shocks for my Nissan Titan and I got them early and the product looks great however the shocks are missing said spacers which you can see in the product photo on the webpage. Not mad but I need this corrected..

Colonel

AutoZone and Rockauto Pros and Cons

Pros
  • Clean store
  • Location
  • Prices
  • Price
  • Will never buy from them again
  • Prices
Cons
  • Customer service
  • Service
  • Whole process
  • Customer service
  • No customer service
  • Return policy

AutoZone and Rockauto Most Positive Reviews

Top rated reviews
5

You need to be smarter than a rock is all.
First - You must go online and link your telephone to the account on your ow...

5

I ordered parts from Rockauto and recieved mix matched wind shield wiper blades. Guess I can only put the left blade on...

AutoZone and Rockauto Most Critical Reviews

Lowest rated reviews
1

Today at autozone i ask for assistance with my automobile because the engine light was telling something was wrong. So...

No votes

AutoZone and Rockauto Latest Reviews

Recent published reviews

I want to AutoZone to get some dextran transmission fluid and the guy gave me some other garbage that was no good they...

Read all 877 reviews
4.2

Have been ordering parts from them for years and spent thousands of dollars. Never had a problem or reason to return any...

Read all 4037 reviews

AutoZone and Rockauto Products and Services

Most reviewed product and services
  • Autozone Manager (141 reviews)
  • Autozone Customer Care (88 reviews)
  • Autozone Auto Part (48 reviews)
  • Rockauto Shipping Service (1091 reviews)
  • Rockauto Customer Care (572 reviews)
  • Rockauto Website (74 reviews)