Autozone vs Rockauto

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Autozone

Service Centers and Repairs
  • 4 ISSUES RESOLVED
  • 601 TOTAL REVIEWS
  • $200K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.1
Customer service
Staff
Website
Reliability
Exchange, Refund and Cancellation Policy
  • Clean store 8
  • Location 7
  • Prices 3
  • Customer service 2
  • Richard 1

Customers don't like

  • Service12
  • Attitude7
  • Defective parts and warranty7
  • Warranty7
  • Defective parts6

Products by Autozone

No items

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Rockauto

Equipment
  • 1 ISSUES RESOLVED
  • 193 TOTAL REVIEWS
  • $19.7K CLAIMED LOSSES
  • $222 AVERAGE LOSS
1.7
Customer service
Staff
Website
Reliability
Exchange, Refund and Cancellation Policy
  • Price 9
  • Will never buy from them again 9
  • Prices 3
  • Information on website 2
  • Qaulity 2

Customers don't like

  • Refund policy for defective item11
  • No effort put forth in resolving issue to customers satisfaction10
  • Refund policy for wrong part10
  • Shipping8
  • Return policy for defective parts7

Products by Rockauto

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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