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AutoZone

2.2
?

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  • 6 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 836 TOTAL REVIEWS
Rank
27 out of 458
in Auto Parts and Accessories category
Rating Details
Value for money
Price Affordability
Product or Service Quality
Exchange, Refund and Cancellation Policy
Turnaround Time
Statistics of Customer Service Calls
  • TOTAL CALLS
    240
  • SUCCESSFUL
    86%
  • AVG CALL DURATION
    02:29
  • ISSUES RESOLVED
    11%
Top Products and Services
2.4
135 reviews
2.3
85 reviews
2.3
47 reviews

Rockauto

2.6
?

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  • 11 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 3356 TOTAL REVIEWS
Rank
18 out of 458
in Auto Parts and Accessories category
Rating Details
Value for money
Price Affordability
Product or Service Quality
Exchange, Refund and Cancellation Policy
Turnaround Time
Statistics of Customer Service Calls
  • TOTAL CALLS
    20977
  • SUCCESSFUL
    84%
  • AVG CALL DURATION
    01:23
  • ISSUES RESOLVED
    3%
Top Products and Services
3
809 reviews
2.8
475 reviews
3
53 reviews

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Anonymous
#1701972

As we all have need of our vehicles Auto Zone, or any local auto parts store, is the better choice. Rock Auto might have some price advantages, but when it comes to real customer service and assistance needed to repair our vehicles and get them back on the road as soon as possible, Rock Auto is not very convenient.

Anonymous
#1700755

AUTO ZONE HAS A UNFRIENDLY WEBSITE FOR ORDERING PARTS AND IS LIMITED IN VENDORS THEY DO NOT LIST ENG SIZE IT 4TH CATEGORY. THEY USE TRIM WHICH IS NOT ACCURATE IF YOU HAVE A 4.3 LITER SIERRA 71.

Anonymous
#1659071

Rockauto parts and prices are great! The 3 guy's that I spoke with regarding an issue I needed resolved are worthless and unprofessional. Because of them I will never use rockauto and I will make sure my friends do the same.

Anonymous
#1651646

No comparison

Anonymous
#1649461

How much 4 one front rotor for a 2012 Chrysler s

Anonymous
#1643734

At least they answer there phone I sat for hrs trying to get through to rockauto and never got trough. I bought two outside right hand mirrotrs niether of them worked correct it's a brand new truck and the plastic broke on the new oneso I wanted it to look like it came off the showroom floor and the broken one still worked so that tells me that the ones from rockauto were defective

Anonymous
#1624999

it's hard to return stuff when the return tag won't print !!

NumbBottleNosedDolphin
#1620805

I seldom use Auto Zone due to higher prices. By ordering on line with coupons, which takes extra time, store pick up, no shipping and ease of return, Auto Zone is going to get a lot more of my business after the return experience I had this week with Rock Auto. After many emails explaining that the order was miss packaged, sending pictures (I am sure that they can sell seat covers but internal parts of an engine must baffle them) the denied my claim to refund all the shipping costs.

Anonymous
#1612773

Rock Auto consistently offers significantly better prices on parts, largely due to the fact that they don't offer over the phone or person to person support. This can be frustrating if you happen to get a wrong part, damaged part etc.

Rock Auto does have an online process in place for returning parts, getting refunded etc., but if something doesn't go quite right, it can be a hassle trying to resolve it. I've only had one issue over the years, and after several tries of trying to resolve it using their online process, I was immeasurably grateful to find Pissed Customer.

Once I utilized your service, Rock Auto isolated the problem and refunded my return within 2 days. Once you get familiar with how to do things through Rock Auto it makes it easier, and folks can save a lot of money when ordering car parts.

Anonymous
#1590520

AutoZone is very customer service based, willing to help if they know the answer, or at least point you in the right direction. Whereas Rock Auto will NOT answer any questions you may have including "does this part include ....." AutoZone usually has fairly reasonable prices, but not as good as Rock Auto.

I like to save money, but there is no savings if you have to buy bushings and have them pressed into place for example. AutoZone either has or can order a part and usually have it thenext day at no extra charge, Rock Auto charges shipping (based on weight and most car parts are heavy). Returns are easy at AutoZone, not so at Rock Auto.

I prefer AutoZone for the simple reason you may have to return a part if you can't ask a question before you buy it. And returns are free.

Anonymous
#1493353

RockAuto is much better in terms of price and, usually, selection. Their shipping cost and shipping time used to be a lot worse than they are now, but the main downside to RockAuto is waiting for the parts to arrive.Related to that, RockAuto's return policy is not very good.

Not only do you have to-- usually-- pay to ship the part back (after you paid sometimes high shipping costs), but you also have to answer a bunch of questions to see if they will refund you at all.Autozone has three main advantages: 1) You go there and get the part right away or at least know for sure when the store will have it for you (usually less than a day); 2) (Usually) Friendly and knowledgeable staff who can give you some advice; 3) Ease of returns.If you have lots of cars or don't need your car for a week or so, then RockAuto will almost certainly be your best bet. If you need to drive to work tomorrow and need to repair the car that will get you there today, then you go to Autozone.

user37414702
Ridge Farm, Illinois, United States #1331244

There is no comparison, rock auto is better

Anonymous
to user37414702 #1590524

Try asking a question at Rock Auto. While you're on hold the message tells you they don't answer questions including whether a vital piece is included, or do you have to buy it separately.

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