PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about AutoZone and Rockauto as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

AutoZone
Rockauto

AutoZone and Rockauto Overview

Total reviews
888
4168
Company responses
0
0
Issues resolved
6
13

Rockauto was first mentioned on PissedConsumer on Sep 10, 2011 and since then this brand received 4168 reviews. It is 3280 reviews more than AutoZone received since Apr 19, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with AutoZone customer support team than with Rockauto customer service.

AutoZone and Rockauto Consumer Ratings

Rank
35 out of 519 in Auto Parts and Accessories category
25 out of 519 in Auto Parts and Accessories category
Value for money
37 in category
20 in category
Price Affordability
48 in category
17 in category
Product or Service Quality
38 in category
22 in category

According to consumer ratings and reviews, Rockauto ranks 10 points higher in the Auto Parts and Accessories category than AutoZone. People gave AutoZone 2.2 stars for Value for money criterion in Auto Parts and Accessories category and it is 98 points higher than the worst rated brand in this category. At the same time, Rockauto was rated 2.9 stars for Value for money criterion in this category and it is 115 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Rockauto has a higher rating than AutoZone. Regarding Product or Service Quality criterion, consumers gave AutoZone 2 stars and it is 72% greater than other in category. Rockauto however was rated 2.4 stars and it is 84% greater than other in category.

AutoZone and Rockauto Rating Details

Value for money
2.2 (265 reviews)
2.9 (1289 reviews)
Reviewer's quote

...this is costing me a lot of time and money I'm very frustrated. I've used you guys for 20 years I buy and sell cars all the time. I asked the manager if they would be able to give me a gift card or something...

Stephana

...I want my money back for a part that I never received. And cannot get a hold of anyone to get my money. You do not order from any of these idiots and report everything to the Better Business Bureau..

Rick M
Price Affordability
2.5 (264 reviews)
3.4 (1338 reviews)
Reviewer's quote

...So I bought a new battery full price . The new battery lasted 1 month . I decided not to even try to deal with Auto Zone for another battery...

Harry J

...So far they said you would refund half of the price for the right side and nothing for the left. Just solve this problem and send the ones that fit my truck Thank you. Bub Seager..

Cayetano
Product or Service Quality
2 (253 reviews)
2.4 (1303 reviews)
Reviewer's quote

I have sat on hold waiting for customer service payroll to answer for 1 hr and 22 mins, waiting to speak to someone, I am a former employee I worked for Autozone from 8/14/2018 -7/2019, and when another company ran my background report I'm not listed as an AutoZone employee, and I want my paycheck...

Dorreen

I received damage product in transit the box has a gash in the front of it and the radiator itself also has *** in it..

Koren G

AutoZone and Rockauto Pros and Cons

Pros
  • Clean store
  • Location
  • Prices
  • Price
  • Will never buy from them again
  • Prices
Cons
  • Customer service
  • Service
  • Warranty
  • No customer service
  • Customer service
  • Return policy

AutoZone and Rockauto Most Positive Reviews

Top rated reviews
5

You need to be smarter than a rock is all.
First - You must go online and link your telephone to the account on your ow...

5

I ordered parts from Rockauto and recieved mix matched wind shield wiper blades. Guess I can only put the left blade on...

AutoZone and Rockauto Most Critical Reviews

Lowest rated reviews
1

Today at autozone i ask for assistance with my automobile because the engine light was telling something was wrong. So...

1

I would just like to share the experience I had with rockauto. I paid 18$ extra for expidited shipping. I received an...

AutoZone and Rockauto Latest Reviews

Recent published reviews

I had a problem returning items that I paid for it had a receipt and they wouldn't return it

Read all 888 reviews

My email says the I received 3 packages on 1/27/20. I received 2 packages. Today I recieved 1 package. There are 4...

Read all 4168 reviews

AutoZone and Rockauto Products and Services

Most reviewed product and services
  • Autozone Manager (141 reviews)
  • Autozone Customer Care (88 reviews)
  • Autozone Auto Part (49 reviews)
  • Rockauto Shipping Service (1143 reviews)
  • Rockauto Customer Care (628 reviews)
  • Rockauto Website (80 reviews)