PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about PartsGeek and AutoZone as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

PartsGeek
AutoZone

PartsGeek and AutoZone Overview

Total reviews
1556
879
Company responses
0
0
Issues resolved
10
6

PartsGeek was first mentioned on PissedConsumer on Jul 13, 2010 and since then this brand received 1556 reviews. It is 677 reviews more than AutoZone received since Apr 19, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with PartsGeek customer support team and AutoZone customer service.

PartsGeek and AutoZone Consumer Ratings

Rank
41 out of 541 in Auto Parts and Accessories category
33 out of 541 in Auto Parts and Accessories category
Exchange, Refund and Cancellation Policy
45 in category
15 in category
Product or Service Quality
32 in category
38 in category
Price Affordability
25 in category
47 in category

According to consumer ratings and reviews, AutoZone ranks 8 points higher in the Auto Parts and Accessories category than PartsGeek. People gave PartsGeek 1.5 stars for Exchange, Refund and Cancellation Policy criterion in Auto Parts and Accessories category and it is 90 points higher than the worst rated brand in this category. At the same time, AutoZone was rated 2.2 stars for Exchange, Refund and Cancellation Policy criterion in this category and it is 120 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that PartsGeek has a higher rating than AutoZone. Regarding Price Affordability criterion, consumers gave PartsGeek 3 stars and it is 81% greater than other in category. AutoZone however was rated 2.5 stars and it is 65% greater than other in category.

PartsGeek and AutoZone Rating Details

Exchange, Refund and Cancellation Policy
1.5 (471 reviews)
2.2 (198 reviews)
Reviewer's quote

I mean if i get my money back and dont have to go thru hassle to get my money back considering.i tried to cancel an.hour after ordering The part.

Mykah

...then they put the refund the back of my card. that I'm not able to access for 7 to 10 days. and because of that I cannot order another part from somewhere else because you don't have it...

Stephana
Product or Service Quality
2.1 (457 reviews)
2 (250 reviews)
Reviewer's quote

I paid for one day shipping and never received my product I just left the UPS hub in they still do not know where my item...

PissedConsumer1727946

...Some customer's need that extra little push to buy the add-on, because they'll need that product in the long run. You who criticize are 100% in the wrong job. If you can't say anything nice, just keep your mouth shut and move on..

Glenn M
Price Affordability
3 (447 reviews)
2.5 (259 reviews)
Reviewer's quote

...00 shipping and then wait on them to refund part of the puchase price, not all of it , very dirty company shipping and refund policy..

Darrol

...So I bought a new battery full price . The new battery lasted 1 month . I decided not to even try to deal with Auto Zone for another battery...

Harry J

PartsGeek and AutoZone Pros and Cons

Pros
  • Found part
  • Good prices
  • Nice site
  • Clean store
  • Location
  • Prices
Cons
  • Horrible customer service
  • Unethical business practices
  • Wrong part
  • Customer service
  • Service
  • Whole process

PartsGeek and AutoZone Most Positive Reviews

Top rated reviews
5

Stay away from this company - they are scammers making money on shipping charges.

Ordered windshield washer reservoir,...

5

You need to be smarter than a rock is all.
First - You must go online and link your telephone to the account on your ow...

PartsGeek and AutoZone Most Critical Reviews

Lowest rated reviews
1

Stay far far away.

THEY DO NOT ALLOW ORDER CANCELLATIONS, RESTOCK IS 30% AUTOMATICALLY AND NO PHONE NUMBER TO CONTACT...

1

Today at autozone i ask for assistance with my automobile because the engine light was telling something was wrong. So...

PartsGeek and AutoZone Latest Reviews

Recent published reviews
1

Bullshitbought parts for 1977 el camino, among them a pair of exhaust manifolds. one was correct but the right side...

Read all 1556 reviews
5

What happened was is I got hired by the manager of the best company I've ever worked for in my whole life. I consider...

Read all 879 reviews

PartsGeek and AutoZone Products and Services

Most reviewed product and services
  • Partsgeek Shipping Service (379 reviews)
  • Partsgeek Customer Care (162 reviews)
  • Partsgeek Website (26 reviews)
  • Autozone Manager (141 reviews)
  • Autozone Customer Care (88 reviews)
  • Autozone Auto Part (48 reviews)