PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about AutoZone and PartsGeek as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

AutoZone
PartsGeek

AutoZone and PartsGeek Overview

Total reviews
887
1594
Company responses
0
0
Issues resolved
6
10

PartsGeek was first mentioned on PissedConsumer on Jul 13, 2010 and since then this brand received 1594 reviews. It is 707 reviews more than AutoZone received since Apr 19, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with AutoZone customer support team and PartsGeek customer service.

AutoZone and PartsGeek Consumer Ratings

Rank
35 out of 520 in Auto Parts and Accessories category
43 out of 520 in Auto Parts and Accessories category
Value for money
38 in category
35 in category
Price Affordability
49 in category
25 in category
Product or Service Quality
38 in category
31 in category

According to consumer ratings and reviews, AutoZone ranks 8 points higher in the Auto Parts and Accessories category than PartsGeek. People gave AutoZone 2.2 stars for Value for money criterion in Auto Parts and Accessories category and it is 98 points higher than the worst rated brand in this category. At the same time, PartsGeek was rated 2.3 stars for Value for money criterion in this category and it is 101 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that PartsGeek has a higher rating than AutoZone. Regarding Product or Service Quality criterion, consumers gave AutoZone 2 stars and it is 72% greater than other in category. PartsGeek however was rated 2.1 stars and it is 77% greater than other in category.

AutoZone and PartsGeek Rating Details

Value for money
2.2 (265 reviews)
2.3 (357 reviews)
Reviewer's quote

...this is costing me a lot of time and money I'm very frustrated. I've used you guys for 20 years I buy and sell cars all the time. I asked the manager if they would be able to give me a gift card or something...

Stephana

I'm very unhappy with the fact that they sent me the wrong part for my 1983 Chevy truck they will not refund my money and trying to get ahold of them about the issue is almost impossible!!! They won't give me the info I need to send the part back I'm extremely pissed they charged me 24. 00 and had...

Corby
Price Affordability
2.5 (264 reviews)
3 (460 reviews)
Reviewer's quote

...So I bought a new battery full price . The new battery lasted 1 month . I decided not to even try to deal with Auto Zone for another battery...

Harry J

...00 shipping and then wait on them to refund part of the puchase price, not all of it , very dirty company shipping and refund policy..

Darrol
Product or Service Quality
2 (253 reviews)
2.1 (466 reviews)
Reviewer's quote

I have sat on hold waiting for customer service payroll to answer for 1 hr and 22 mins, waiting to speak to someone, I am a former employee I worked for Autozone from 8/14/2018 -7/2019, and when another company ran my background report I'm not listed as an AutoZone employee, and I want my paycheck...

Dorreen

...Customer service also hung up on me multiple times before I was able to understand the process. Yes, iv also been calm..

Medina

AutoZone and PartsGeek Pros and Cons

Pros
  • Clean store
  • Location
  • Prices
  • Found part
  • Good prices
  • Nice site
Cons
  • Customer service
  • Service
  • Warranty
  • Horrible customer service
  • Unethical business practices
  • Wrong part

AutoZone and PartsGeek Most Positive Reviews

Top rated reviews
5

You need to be smarter than a rock is all.
First - You must go online and link your telephone to the account on your ow...

5

Stay away from this company - they are scammers making money on shipping charges.

Ordered windshield washer reservoir,...

AutoZone and PartsGeek Most Critical Reviews

Lowest rated reviews
1

Today at autozone i ask for assistance with my automobile because the engine light was telling something was wrong. So...

1

Stay far far away.

THEY DO NOT ALLOW ORDER CANCELLATIONS, RESTOCK IS 30% AUTOMATICALLY AND NO PHONE NUMBER TO CONTACT...

AutoZone and PartsGeek Latest Reviews

Recent published reviews

I bought a part to fix my generator at AutoZone. They sold me a part that had the wrong size in the package. I used it...

Read all 887 reviews
5

Hi this is Mr. Dixon , I am writing this message for the sole purpose stating that I received the wrong product the...

Read all 1594 reviews

AutoZone and PartsGeek Products and Services

Most reviewed product and services
  • Autozone Manager (141 reviews)
  • Autozone Customer Care (88 reviews)
  • Autozone Auto Part (49 reviews)
  • Partsgeek Shipping Service (384 reviews)
  • Partsgeek Customer Care (167 reviews)
  • Partsgeek Website (26 reviews)