PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Oreilly Auto Parts and AutoZone as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Oreilly Auto Parts
AutoZone

Oreilly Auto Parts and AutoZone Overview

Total reviews
575
946
Company responses
0
0
Issues resolved
3
6

Oreilly Auto Parts and AutoZone Consumer Ratings

Rank
47 out of 411 in Auto Parts and Accessories category
46 out of 411 in Auto Parts and Accessories category
Product or Service Quality
36 in category
45 in category
Value for money
46 in category
44 in category
Price Affordability
69 in category
67 in category
Exchange, Refund and Cancellation Policy
21 in category
19 in category

Oreilly Auto Parts and AutoZone Rating Details

Product or Service Quality
2.1 (115 reviews)
2 (275 reviews)
Reviewer's quote

The customer service was terrible I was treated very rude I felt very uncomfortable being that I was a man of color it felt like I was not supposed to be there. The associate Alex told me that my card was declined after not giving me the time to enter my PIN number. After the purchase being...

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...That is fine but, in customer service, when returning money if it is under . 50 you round up. It is wrong to steal money because of no change...

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Value for money
2.2 (109 reviews)
2.2 (283 reviews)
Reviewer's quote

DUHHH! So Carlos gloriously stated we are not going to refund your money as there is nothing wrong with it. If there is nothing wrong with it, then why couldn't it even start my truck, it was completely dead and it is a big enough volt/amp to start it. I called the corporate headquarters in...

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85 beck well it was a 5 dollar bill a 20 dollar bill the 50 dollar Bil I Recieved Was Fake They Were Closing That night n so i just took my money n stuck it in my Wallet i got home gave my boyfriend 25. 00 n the next morning went to get breakfast n the security guard to me my 50 dollars was fake...

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Price Affordability
2.4 (105 reviews)
2.4 (286 reviews)
Reviewer's quote

Went there they offer a 7 dollar rebate making the price comparable to the price everywhere elts on t6 oil get coupon they casher tells you to just go online but nowhere to get greater would have just driven the extra 10min that's Scam I say..

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...and asked store employee could do better considering rock auto had the same parts (part number for part number) for less than half of what Autozone's listed price is. Employee assured me he could give me better pricing. After purchasing parts at autozone I thought the prices were kind of high, so I check against Rock Auto and they...

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Exchange, Refund and Cancellation Policy
2.1 (92 reviews)
2.1 (227 reviews)
Reviewer's quote

...for them to turn me away in such a rude manner the guy is yelling at me outside of the door he couldn't even politely talk to me I feel so offended I want a refund I will never go to O'Reilly's again that whole team is awful in a time like this nobody needs to deal with that we are not in the ghetto we are not in the hood I'm not quite sure why the guy needed to talk to me like that so I want my refund and I'm going to tell everybody about my experience as much as possible because this is absolutely unnecessary Del Paso located in...

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Theres an African American guy who at this time now 7:20 pm I asked him to help with refund he was on his phone watching video outside disrespectful to me curse me out want to fight me instead of help that guy bad for business!!!!!!!!!!..

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Oreilly Auto Parts and AutoZone Pros and Cons

Pros
  • Had my part in stock
  • That they work fast
  • All the locations
  • Location
  • Clean store
  • Prices
Cons
  • Horrible customer service
  • Staff
  • Nobody takes responsibility
  • Customer service
  • Service
  • Warranty

Oreilly Auto Parts and AutoZone Most Positive Reviews

Top rated reviews
5

Went to oreillys auto parts in sarasota fl and couldnt be happier i love it great customer service and professional...

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5

You need to be smarter than a rock is all.
First - You must go online and link your telephone to the account on your ow...

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5

I just called the Afton store in St. Louis. A Spanish gentleman answered the phone and couldn't speak or understand...

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5

I've always been a fan of autozone. I've always perfer autozone from all the other auto parts store but this time i...

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Oreilly Auto Parts and AutoZone Most Critical Reviews

Lowest rated reviews
1

I purchased a can of an electrical parts cleaning spray, and it fried an
entire master switch panel in...

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1

Today at autozone i ask for assistance with my automobile because the engine light was telling something was wrong. So...

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1

I bought a new serpentine belt from them and I borrowed their serpentine belt tool. After finding out that it didn't...

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1

I purchased two duralast batteries for a power wheelchair at Autozone. They were working fine. I tried to charge the...

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Oreilly Auto Parts and AutoZone Latest Reviews

Recent published reviews
2.7

Bronco replaced battery the best one for bronco failed 9months new hubs bronco are failing now 9 months alternator...

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3

I ordered a part. I used my card it went though paypal. Paypal has the invoice of the purchase but autozone does not...

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3.3

The customer service was terrible I was treated very rude I felt very uncomfortable being that I was a man of color it...

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2.3

i returned a inpact drill On Sunday night 8/2/20 an recieved 75.85 beck well it was a 5 dollar bill a 20 dollar bill...

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Oreilly Auto Parts and AutoZone Products and Services

Most reviewed product and services
  • Oreilly Auto Parts Manager (109 reviews)
  • Oreilly Auto Parts Customer Care (81 reviews)
  • Oreilly Auto Parts Sales Representative (5 reviews)
  • Autozone Manager (141 reviews)
  • Autozone Customer Care (93 reviews)
  • Autozone Auto Part (49 reviews)