PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about AutoZone and Oreilly Auto Parts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

AutoZone
Oreilly Auto Parts

AutoZone and Oreilly Auto Parts Overview

Total reviews 1482 661
Company responses 0 0
Issues resolved 15 3

AutoZone and Oreilly Auto Parts Consumer Ratings

Rank
123 out of 1156 in Auto Parts and Accessories category
124 out of 1156 in Auto Parts and Accessories category
Product or Service Quality
137 in category
126 in category
Price Affordability
173 in category
161 in category
Value for money
133 in category
123 in category
Exchange, Refund and Cancellation Policy
102 in category
77 in category

AutoZone and Oreilly Auto Parts Rating Details

Product or Service Quality
1.9
(478 reviews)
2
(158 reviews)
Reviewer's quote

...Customer service handle the situation and was able to get me to a regional Office who was able to resolve the issue immediately and we were able to get the return taken care of without any issues. Thank you for being so helpful..

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There customer service division couldn't have been nicer, I will say the man I spoke to was polite, but when you want me to buy a battery before we know it's the battery take the battery home change it out bring the old one back because your manager said he can't touch my car and we spoke on the...

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Price Affordability
2.4
(457 reviews)
2.5
(137 reviews)
Reviewer's quote

... for Norristown Pennsylvania off of Main Street is not taken care of this issue he tells me to take my car to a shop to see whats wrong with it and they get a price which I do I take it to Bmw , they said $2000 to replace my lights. The only thing that worked on my car still wear my fog lights because I didnt allow...

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...In addition to the price of installation, I also purchased compressor oil and 3 cans of Freon. Help!!!..

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Value for money
2.2
(457 reviews)
2.3
(146 reviews)
Reviewer's quote

...They scam people out of money. I have called multiple times in regards to this issues and no resolution. Go to OReillys..

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...So I spent $120 for no **** reason and that was all the money I had. So me and my future wife was forced to sleep in our ****ing car at a gas station with our 2 pets on CHRISTMAS EVE. I hope this gets u fired it's not our fault they made u work Christmas Eve and u have no compassion for customers...

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Exchange, Refund and Cancellation Policy
2
(417 reviews)
2.1
(128 reviews)
Reviewer's quote

...My husband went to bring it back and Autozone said it was fine and would not exchange or refund it. So we went to Advance and bought a new starter, installed it and my truck fired right up. I will not be using Autozone again...

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...No where in the return policy or receipt is that stated. I do service work and we buy a lot of parts from OReilly but after this issue never again. Had the original package and receipt and it was purchased on a credit card..

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AutoZone and Oreilly Auto Parts Pros and Cons

Pros
  • Location
  • Clean store
  • Prices
  • Had my part in stock
  • That they work fast
  • Location
Cons
  • Customer service
  • Service
  • Upper manangement
  • Horrible customer service
  • Staff
  • Quality

AutoZone and Oreilly Auto Parts Most Positive Reviews

Top rated reviews
5

Had an issue with returning an alternator to a local autozone. Customer service handle the situation and was able to get...

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5

if your battery lasted 18 months then chances are it wasnโ€™t a manufacturer defect. Generally you will see those within...

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5

I purchase a optima yellow top battery 10 moths ago and was trying to replace because it blew up. For some reason my...

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5

My battery died within warranty, but didnt have proper records of purchase. I thought I was gonna be out of another...

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AutoZone and Oreilly Auto Parts Most Critical Reviews

Lowest rated reviews
1

Get some real people in the Jefferson autozone who know how to actually diagnose a car! Was having trouble with my car s...

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1

I first of all have been a loyal consumer since y'all opened in Starke Fl. We own a logging business and we never had a...

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1

My friend and I just moved to Arizona. The AC in her car wasn't getting as cold as it used to, so we stopped by auto...

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1

I was store manager in nc i worked under Michael Blount . He is a horrible excuse for dm . He does not need to be in...

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AutoZone and Oreilly Auto Parts Latest Reviews

Recent published reviews
No votes

Call regional office 215 639 **** talk to Claudia she was rude and spoke to her before and she defends the behavior...

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No votes

was given a brand new replacement battery and it lasted 6 weeks warranty ran out a week after i got the replacement so...

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3.7

I've actually stopped going to pennfield AutoZone which is my main store for my business because of one of the bandages...

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1

One of their drivers for their Bremerton store was using the shoulder in a school zone to speed and aggressively avoid...

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