PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Napa Auto Parts and AutoZone as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Napa Auto Parts
AutoZone

Napa Auto Parts and AutoZone Overview

Total reviews
347
877
Company responses
0
0
Issues resolved
1
6

AutoZone was first mentioned on PissedConsumer on Apr 19, 2008 and since then this brand received 877 reviews. It is 530 reviews more than Napa Auto Parts received since May 6, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with AutoZone customer support team than with Napa Auto Parts customer service.

Napa Auto Parts and AutoZone Consumer Ratings

Rank
63 out of 540 in Auto Parts and Accessories category
33 out of 540 in Auto Parts and Accessories category
Product or Service Quality
60 in category
38 in category
Price Affordability
74 in category
47 in category
Exchange, Refund and Cancellation Policy
32 in category
15 in category

According to consumer ratings and reviews, AutoZone ranks 30 points higher in the Auto Parts and Accessories category than Napa Auto Parts. People gave Napa Auto Parts 1.6 stars for Product or Service Quality criterion in Auto Parts and Accessories category and it is 78 points higher than the worst rated brand in this category. At the same time, AutoZone was rated 2 stars for Product or Service Quality criterion in this category and it is 100 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that AutoZone has a higher rating than Napa Auto Parts. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Napa Auto Parts 1.7 stars and it is 77% greater than other in category. AutoZone however was rated 2.2 stars and it is 89% greater than other in category.

Napa Auto Parts and AutoZone Rating Details

Product or Service Quality
1.6 (130 reviews)
2 (250 reviews)
Reviewer's quote

Whent to Napa to get a loaner tool $100 to rent it, (fan clutch removal tool) when home, but after that have family come over from out town. So I end it up not doing the job my self.Took the tool back to the store and they said they can't take it back! Because It passed 7 days but they Never...

PissedConsumer1711364

...make a lasting impression to gain a loyal customer, instead he questioned my integrity and confirmed the last impression I had with this store poor customer service. I would like a district manager to reach out to me in regards to the matter to...

PissedConsumer1685096
Price Affordability
2.1 (112 reviews)
2.5 (259 reviews)
Reviewer's quote

...NAPA parking lot and they no longer carry Bosch, I got a champion with a 36 month full free replacement and paid just $104 compared to the NAPA $127 sales price (it took me hours to register and sign up for all kinds of stuff to get that NAPA discount). Took me 2 minutes to place my pepboys order and on top of it all they also gave me the same online 25% off discount on all other items I got when I picked up my battery! After...

PissedConsumer1709142

...So I bought a new battery full price . The new battery lasted 1 month . I decided not to even try to deal with Auto Zone for another battery...

Harry J
Exchange, Refund and Cancellation Policy
1.7 (109 reviews)
2.2 (198 reviews)
Reviewer's quote

*** poor service and attitude throughout every level of the company from the front counter to store manager, owner of store and district manager are all of the same *** poor pot of *** on the customer they don’t care what can be done when none of them even care no audits to have to answer to I...

PissedConsumer1706719

...then they put the refund the back of my card. that I'm not able to access for 7 to 10 days. and because of that I cannot order another part from somewhere else because you don't have it...

Stephana

Napa Auto Parts and AutoZone Pros and Cons

Pros
  • Location
  • Friendly
  • People
  • Clean store
  • Location
  • Prices
Cons
  • Customer service
  • Product quality
  • Employees
  • Customer service
  • Service
  • Whole process

Napa Auto Parts and AutoZone Most Positive Reviews

Top rated reviews
5

Called napa , to order an a/c part ,told him what i needed salesman put me on hold , after 15 minutes of being on hold w...

5

You need to be smarter than a rock is all.
First - You must go online and link your telephone to the account on your ow...

Napa Auto Parts and AutoZone Most Critical Reviews

Lowest rated reviews
1

Purchased new radiator from napa late summer.No new o-rings for low coolant sensor. Low coolant sensor began to leak...

1

Today at autozone i ask for assistance with my automobile because the engine light was telling something was wrong. So...

Napa Auto Parts and AutoZone Latest Reviews

Recent published reviews

driver of this truck had music blasting with subwoofers and amp installed in your truck so I said turn that stuff down...

Read all 347 reviews

I want to AutoZone to get some dextran transmission fluid and the guy gave me some other garbage that was no good they...

Read all 877 reviews

Napa Auto Parts and AutoZone Products and Services

Most reviewed product and services
  • Napa Auto Parts Customer Care (66 reviews)
  • Napa Auto Parts Car Part Replacement (10 reviews)
  • Napa Auto Parts Battery (9 reviews)
  • Autozone Manager (141 reviews)
  • Autozone Customer Care (88 reviews)
  • Autozone Auto Part (48 reviews)