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AutoZone vs Napa Auto Parts
AutoZone vs Napa Auto Parts
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about AutoZone and Napa Auto Parts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
AutoZone and Napa Auto Parts Overview
Total reviews |
1482
|
431
|
Company responses |
0 |
0 |
Issues resolved |
15 |
1 |
AutoZone and Napa Auto Parts Consumer Ratings
Rank
123
out of 1155 in Auto Parts and Accessories category
175
out of 1155 in Auto Parts and Accessories category
Product or Service Quality
137
in category
184
in category
Value for money
133
in category
185
in category
Price Affordability
173
in category
196
in category
Exchange, Refund and Cancellation Policy
102
in category
124
in category
AutoZone and Napa Auto Parts Rating Details
Product or Service Quality
Reviewer's quote
...Customer service handle the situation and was able to get me to a regional Office who was able to resolve the issue immediately and we were able to get the return taken care of without any issues. Thank you for being so helpful..
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...switched on, it worked but compressor is noisy, I think those units in market out there are not tested, So please, your customers would be more happy if you quality control your products. thank...
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Reviewer's quote
...They scam people out of money. I have called multiple times in regards to this issues and no resolution. Go to OReillys..
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Had parts for 5 months they went bad then had to go through double hockey sticks to get my money back shouldn't have to argue or call corporate office to have that done will not buy Napa product from this store again in Union City Tennessee..
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Reviewer's quote
... for Norristown Pennsylvania off of Main Street is not taken care of this issue he tells me to take my car to a shop to see whats wrong with it and they get a price which I do I take it to Bmw , they said $2000 to replace my lights. The only thing that worked on my car still wear my fog lights because I didnt allow...
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...Full price. A call to Customer service got me a new battery no charge..
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Exchange, Refund and Cancellation Policy
Reviewer's quote
...My husband went to bring it back and Autozone said it was fine and would not exchange or refund it. So we went to Advance and bought a new starter, installed it and my truck fired right up. I will not be using Autozone again...
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15pm manager denied a refund or credit even I had receipt staying had no moneys for $47 wheel bearing return staying should go back to store where I bought item very unprofessional an no customer service an rude Ill nevertheless went to another store an had no problems they credit back my card ....
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AutoZone and Napa Auto Parts Pros and Cons
Pros
- Location
- Clean store
- Prices
- Location
- Friendly
- People at my local napa are helpful
Cons
- Customer service
- Service
- Upper manangement
- Customer service
- Lack of ability to simply solve the quesiton
- Employee lacking manners
AutoZone and Napa Auto Parts Most Positive Reviews
Top rated reviews
Had an issue with returning an alternator to a local autozone. Customer service handle the situation and was able to get...
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1 put in my zip code routed order to Cleveland instead of Toledo pain to figure out .called customer service...
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I purchase a optima yellow top battery 10 moths ago and was trying to replace because it blew up. For some reason my...
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Called napa , to order an a/c part ,told him what i needed salesman put me on hold , after 15 minutes of being on hold w...
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AutoZone and Napa Auto Parts Most Critical Reviews
Lowest rated reviews
Get some real people in the Jefferson autozone who know how to actually diagnose a car! Was having trouble with my car s...
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My wife and I were discouraged only moments ago attempting to return a 6 volt battery to the NAPA store in El Paso,...
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My friend and I just moved to Arizona. The AC in her car wasn't getting as cold as it used to, so we stopped by auto...
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Got my meyer plow 3 weeks ago and found that the controller for the plow would not fit this plow. It was for a...
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AutoZone and Napa Auto Parts Latest Reviews
Recent published reviews
No votes
Call regional office 215 639 **** talk to Claudia she was rude and spoke to her before and she defends the behavior...
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No votes
I purchased and paid for two pieces of two inch by three feet fuel hose as indicated on the online order part #NBH 1130...
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I've actually stopped going to pennfield AutoZone which is my main store for my business because of one of the bandages...
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I bought a new in box never opened napa ac compressor for 03 Chevrolet Silverado Ext Cab 5.3 LM7 v8 and I fix it by my s...
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How would you compare AutoZone vs Napa Auto Parts?
Napa is over priced management in the myerstown store is ignorant and disrespectful autozone has idiots working there with there cheep made China parts but for the most part someone isnโt being disrespectful the whole time
SHORT &SWEET THEY BOTH SUCK