PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about AutoZone and Napa Auto Parts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

AutoZone
Napa Auto Parts

AutoZone and Napa Auto Parts Overview

Total reviews
936
352
Company responses
0
0
Issues resolved
6
1

AutoZone and Napa Auto Parts Consumer Ratings

Rank
45 out of 385 in Auto Parts and Accessories category
80 out of 385 in Auto Parts and Accessories category
Price Affordability
63 in category
87 in category
Value for money
41 in category
75 in category
Product or Service Quality
43 in category
66 in category
Exchange, Refund and Cancellation Policy
19 in category
39 in category

AutoZone and Napa Auto Parts Rating Details

Price Affordability
2.4 (282 reviews)
2.1 (120 reviews)
Reviewer's quote

...and asked store employee could do better considering rock auto had the same parts (part number for part number) for less than half of what Autozone's listed price is. Employee assured me he could give me better pricing. After purchasing parts at autozone I thought the prices were kind of high, so I check against Rock Auto and they...

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...NAPA parking lot and they no longer carry Bosch, I got a champion with a 36 month full free replacement and paid just $104 compared to the NAPA $127 sales price (it took me hours to register and sign up for all kinds of stuff to get that NAPA discount). Took me 2 minutes to place my pepboys order and on top of it all they also gave me the same online 25% off discount on all other items I got when I picked up my battery! After...

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Value for money
2.2 (280 reviews)
1.8 (105 reviews)
Reviewer's quote

...Unfortunately instead of refunding me all of my money, I only received $45. They claimed they didnt have change . That is fine but, in customer service, when returning money if it is under...

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Apparently somewhere in the fine print on the paper received with the plastic were details on how the money was only mine for a limited time. Fast-forward I finally got around to making that purchase yesterday as pandemic related restrictions eased. Unfortunately I discovered that the $75 I had...

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Product or Service Quality
2 (271 reviews)
1.6 (138 reviews)
Reviewer's quote

The supervisors name is francisca from store number 1563 laredo tx now i dlnt go to taht particular store i get bad looks bad service even with a regular employees because of her she raksed her voise at me and her employees backed her up if u wish to talk to me about this ill be glad to talk to...

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horrible service dingy store stock full of dust workers coulndt be bothered dont speak clear english..

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Exchange, Refund and Cancellation Policy
2.1 (223 reviews)
1.7 (120 reviews)
Reviewer's quote

...So now the refund on the wrong battery will take 4-5 business days. So now we’re tying up almost $400. 00 of her money on a $169...

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...Travis seemed very unhappy with having to help me and preceded to tell me that my vehicle was a junk pile and that I should just total it !!!!! After an exchange of words I was called a Junky Redneck and to take my Cracker *** back to the country!!!! Travis was and angry,gay,black man that should be locked up before he...

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AutoZone and Napa Auto Parts Pros and Cons

Pros
  • Clean store
  • Location
  • Prices
  • Location
  • Friendly
  • People
Cons
  • Customer service
  • Service
  • Warranty
  • Customer service
  • Ignorance
  • Employees

AutoZone and Napa Auto Parts Most Positive Reviews

Top rated reviews
5

You need to be smarter than a rock is all.
First - You must go online and link your telephone to the account on your ow...

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5

Called napa , to order an a/c part ,told him what i needed salesman put me on hold , after 15 minutes of being on hold w...

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5

I've always been a fan of autozone. I've always perfer autozone from all the other auto parts store but this time i...

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5

compramos este motor en Napa main store en Phoenix Az Phone Number (602) 272-5611 en 05/30/2014 invoice # 404554 vin...

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AutoZone and Napa Auto Parts Most Critical Reviews

Lowest rated reviews
1

Today at autozone i ask for assistance with my automobile because the engine light was telling something was wrong. So...

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1

Purchased new radiator from napa late summer.No new o-rings for low coolant sensor. Low coolant sensor began to leak...

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1

I purchased two duralast batteries for a power wheelchair at Autozone. They were working fine. I tried to charge the...

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1

Needed a quick repair on a 2002 Villager consisting of a water pump and (while they're in there) a timing belt and idler...

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AutoZone and Napa Auto Parts Latest Reviews

Recent published reviews
1

I returned wipers that dont fit my car. I was supposed to receive $45.86. Unfortunately instead of refunding me all of...

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5

i was waited on by employee #104 gerard at the 531 rodi road store on 7/8 he went out of his way to help with
his knowled...

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No votes

All he had instead telling reason why he could return it but try to help it and it was just something simple like I had...

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4

I always thought the NAPA parts were made in the good old USA, imagine my disappointment when I started to put Napa...

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AutoZone and Napa Auto Parts Products and Services

Most reviewed product and services
  • Autozone Manager (141 reviews)
  • Autozone Customer Care (90 reviews)
  • Autozone Auto Part (49 reviews)
  • Napa Auto Parts Customer Care (68 reviews)
  • Napa Auto Parts Car Part Replacement (11 reviews)
  • Napa Auto Parts Battery (10 reviews)