PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about AutoZone and Napa Auto Parts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

AutoZone
Napa Auto Parts

AutoZone and Napa Auto Parts Overview

Total reviews
876
346
Company responses
0
0
Issues resolved
6
1

AutoZone was first mentioned on PissedConsumer on Apr 19, 2008 and since then this brand received 876 reviews. It is 530 reviews more than Napa Auto Parts received since May 6, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with AutoZone customer support team than with Napa Auto Parts customer service.

AutoZone and Napa Auto Parts Consumer Ratings

Rank
33 out of 540 in Auto Parts and Accessories category
63 out of 540 in Auto Parts and Accessories category
Value for money
38 in category
62 in category
Price Affordability
47 in category
74 in category
Product or Service Quality
38 in category
60 in category

According to consumer ratings and reviews, AutoZone ranks 30 points higher in the Auto Parts and Accessories category than Napa Auto Parts. People gave AutoZone 2.3 stars for Value for money criterion in Auto Parts and Accessories category and it is 97 points higher than the worst rated brand in this category. At the same time, Napa Auto Parts was rated 1.8 stars for Value for money criterion in this category and it is 73 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that AutoZone has a higher rating than Napa Auto Parts. Regarding Product or Service Quality criterion, consumers gave AutoZone 2 stars and it is 72% greater than other in category. Napa Auto Parts however was rated 1.6 stars and it is 56% greater than other in category.

AutoZone and Napa Auto Parts Rating Details

Value for money
2.3 (263 reviews)
1.8 (100 reviews)
Reviewer's quote

...this is costing me a lot of time and money I'm very frustrated. I've used you guys for 20 years I buy and sell cars all the time. I asked the manager if they would be able to give me a gift card or something...

Stephana

I wish I would have known I could have asked for some of my money back! I bought a legend battery just 20 months ago and it died, not surprising since it had an 18 month free replacement. I went on line to ask a rep about how the warranty will work in terms of prorating. Of course they tell me it's...

PissedConsumer1709142
Price Affordability
2.5 (259 reviews)
2.1 (112 reviews)
Reviewer's quote

...So I bought a new battery full price . The new battery lasted 1 month . I decided not to even try to deal with Auto Zone for another battery...

Harry J

...2months never started the work my warranty ran out on the 20th of September they had my car since August 5th 2019 and now the guys saying tires went up in price cause the work wasn't done yet, I want my car back and honestly 2 months having my car not doing work I shouldn't have to pay for anything. I told them we couldn't be...

Rahma
Product or Service Quality
2 (250 reviews)
1.6 (130 reviews)
Reviewer's quote

...make a lasting impression to gain a loyal customer, instead he questioned my integrity and confirmed the last impression I had with this store poor customer service. I would like a district manager to reach out to me in regards to the matter to...

PissedConsumer1685096

Whent to Napa to get a loaner tool $100 to rent it, (fan clutch removal tool) when home, but after that have family come over from out town. So I end it up not doing the job my self.Took the tool back to the store and they said they can't take it back! Because It passed 7 days but they Never...

PissedConsumer1711364

AutoZone and Napa Auto Parts Pros and Cons

Pros
  • Clean store
  • Location
  • Prices
  • Location
  • Friendly
  • People
Cons
  • Customer service
  • Service
  • Whole process
  • Customer service
  • Product quality
  • Employees

AutoZone and Napa Auto Parts Most Positive Reviews

Top rated reviews
5

You need to be smarter than a rock is all.
First - You must go online and link your telephone to the account on your ow...

5

Called napa , to order an a/c part ,told him what i needed salesman put me on hold , after 15 minutes of being on hold w...

AutoZone and Napa Auto Parts Most Critical Reviews

Lowest rated reviews
1

Today at autozone i ask for assistance with my automobile because the engine light was telling something was wrong. So...

1

Purchased new radiator from napa late summer.No new o-rings for low coolant sensor. Low coolant sensor began to leak...

AutoZone and Napa Auto Parts Latest Reviews

Recent published reviews

I want to AutoZone to get some dextran transmission fluid and the guy gave me some other garbage that was no good they...

Read all 877 reviews

I Have 5 Vehicles all W/Napa Batteries..Not of my choosing but the Expertise of a Mechanic &;;;;;; the Shop...

Read all 346 reviews

AutoZone and Napa Auto Parts Products and Services

Most reviewed product and services
  • Autozone Manager (141 reviews)
  • Autozone Customer Care (87 reviews)
  • Autozone Auto Part (48 reviews)
  • Napa Auto Parts Customer Care (66 reviews)
  • Napa Auto Parts Car Part Replacement (10 reviews)
  • Napa Auto Parts Battery (9 reviews)