PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about AutoZone and Napa Auto Parts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

AutoZone
Napa Auto Parts

AutoZone and Napa Auto Parts Overview

Total reviews
887
354
Company responses
0
0
Issues resolved
6
1

AutoZone was first mentioned on PissedConsumer on Apr 19, 2008 and since then this brand received 887 reviews. It is 533 reviews more than Napa Auto Parts received since May 6, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with AutoZone customer support team than with Napa Auto Parts customer service.

AutoZone and Napa Auto Parts Consumer Ratings

Rank
35 out of 519 in Auto Parts and Accessories category
71 out of 519 in Auto Parts and Accessories category
Value for money
38 in category
62 in category
Price Affordability
49 in category
75 in category
Product or Service Quality
38 in category
60 in category

According to consumer ratings and reviews, AutoZone ranks 36 points higher in the Auto Parts and Accessories category than Napa Auto Parts. People gave AutoZone 2.2 stars for Value for money criterion in Auto Parts and Accessories category and it is 98 points higher than the worst rated brand in this category. At the same time, Napa Auto Parts was rated 1.8 stars for Value for money criterion in this category and it is 74 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that AutoZone has a higher rating than Napa Auto Parts. Regarding Product or Service Quality criterion, consumers gave AutoZone 2 stars and it is 72% greater than other in category. Napa Auto Parts however was rated 1.6 stars and it is 56% greater than other in category.

AutoZone and Napa Auto Parts Rating Details

Value for money
2.2 (265 reviews)
1.8 (102 reviews)
Reviewer's quote

...this is costing me a lot of time and money I'm very frustrated. I've used you guys for 20 years I buy and sell cars all the time. I asked the manager if they would be able to give me a gift card or something...

Stephana

...finally December 6th they refunded my money for the alternator...

Neal
Price Affordability
2.5 (264 reviews)
2 (115 reviews)
Reviewer's quote

...So I bought a new battery full price . The new battery lasted 1 month . I decided not to even try to deal with Auto Zone for another battery...

Harry J

...NAPA parking lot and they no longer carry Bosch, I got a champion with a 36 month full free replacement and paid just $104 compared to the NAPA $127 sales price (it took me hours to register and sign up for all kinds of stuff to get that NAPA discount). Took me 2 minutes to place my pepboys order and on top of it all they also gave me the same online 25% off discount on all other items I got when I picked up my battery! After...

PissedConsumer1709142
Product or Service Quality
2 (253 reviews)
1.6 (132 reviews)
Reviewer's quote

I have sat on hold waiting for customer service payroll to answer for 1 hr and 22 mins, waiting to speak to someone, I am a former employee I worked for Autozone from 8/14/2018 -7/2019, and when another company ran my background report I'm not listed as an AutoZone employee, and I want my paycheck...

Dorreen

*** poor service and attitude throughout every level of the company from the front counter to store manager, owner of store and district manager are all of the same *** poor pot of *** on the customer they don’t care what can be done when none of them even care no audits to have to answer to I...

PissedConsumer1706719

AutoZone and Napa Auto Parts Pros and Cons

Pros
  • Clean store
  • Location
  • Prices
  • Location
  • Friendly
  • People
Cons
  • Customer service
  • Service
  • Warranty
  • Customer service
  • Product quality
  • Lack of ability to simply solve the quesiton

AutoZone and Napa Auto Parts Most Positive Reviews

Top rated reviews
5

You need to be smarter than a rock is all.
First - You must go online and link your telephone to the account on your ow...

5

Called napa , to order an a/c part ,told him what i needed salesman put me on hold , after 15 minutes of being on hold w...

AutoZone and Napa Auto Parts Most Critical Reviews

Lowest rated reviews
1

Today at autozone i ask for assistance with my automobile because the engine light was telling something was wrong. So...

1

Purchased new radiator from napa late summer.No new o-rings for low coolant sensor. Low coolant sensor began to leak...

AutoZone and Napa Auto Parts Latest Reviews

Recent published reviews

I bought a part to fix my generator at AutoZone. They sold me a part that had the wrong size in the package. I used it...

Read all 887 reviews
1.4

My mom had took a 2010 Dodge charger hemi 5.7 LV8 into the auto parts store they replace the water pump twice it has a...

Read all 354 reviews

AutoZone and Napa Auto Parts Products and Services

Most reviewed product and services
  • Autozone Manager (141 reviews)
  • Autozone Customer Care (88 reviews)
  • Autozone Auto Part (49 reviews)
  • Napa Auto Parts Customer Care (66 reviews)
  • Napa Auto Parts Car Part Replacement (11 reviews)
  • Napa Auto Parts Battery (10 reviews)