PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about AutoZone and Just Brakes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

AutoZone
Just Brakes

AutoZone and Just Brakes Overview

Total reviews
936
302
Company responses
0
0
Issues resolved
6
0

AutoZone and Just Brakes Consumer Ratings

Rank
45 out of 385 in Auto Parts and Accessories category
311 out of 1708 in Service Centers and Repairs category
Price Affordability
64 in category
272 in category
Value for money
42 in category
187 in category
Product or Service Quality
44 in category
169 in category
Exchange, Refund and Cancellation Policy
19 in category
120 in category

AutoZone and Just Brakes Rating Details

Price Affordability
2.4 (282 reviews)
1.4 (41 reviews)
Reviewer's quote

...and asked store employee could do better considering rock auto had the same parts (part number for part number) for less than half of what Autozone's listed price is. Employee assured me he could give me better pricing. After purchasing parts at autozone I thought the prices were kind of high, so I check against Rock Auto and they...

Read full review

However, at my protest and following a discussion with the supervisor, the price was merely lowered to $329. 27–a price, I later noted, that accounted for three hours of labor despite the job taking only two, diagnosis included. In today's age of market advocacy and social influence, customer...

Read full review
Value for money
2.2 (280 reviews)
1.5 (35 reviews)
Reviewer's quote

...Unfortunately instead of refunding me all of my money, I only received $45. They claimed they didnt have change . That is fine but, in customer service, when returning money if it is under...

Read full review

...Highly highly don't recommend this place keep your money go somewhere else..

Read full review
Product or Service Quality
2 (271 reviews)
1.6 (40 reviews)
Reviewer's quote

The supervisors name is francisca from store number 1563 laredo tx now i dlnt go to taht particular store i get bad looks bad service even with a regular employees because of her she raksed her voise at me and her employees backed her up if u wish to talk to me about this ill be glad to talk to...

Read full review

The District Manager called us up and threatened to have the police come arrest us for paying our bill at the time of service. He claimed we were committing fraud because they applied discounts to our bill that they didn't mean to. At no time did we ask for discounts or refuse to pay our bill...

Read full review
Exchange, Refund and Cancellation Policy
2.1 (223 reviews)
1.6 (24 reviews)
Reviewer's quote

...So now the refund on the wrong battery will take 4-5 business days. So now we’re tying up almost $400. 00 of her money on a $169...

Read full review

Requested refund: They CAN NOT do this either, has to come from corp. office? 35 Days (put the "brakes on them"), could not take any more excuses or mental anguish. Truck damaged, grease everywhere, missing parts, REALLY!!! They could not even put the valve stem caps back on after a week's notice I...

Read full review

AutoZone and Just Brakes Pros and Cons

Pros
  • Clean store
  • Location
  • Prices
  • That there are other brake shops around
  • Shop hand was good
  • Proximity to my residence
Cons
  • Customer service
  • Service
  • Warranty
  • Poor information - upselling
  • How the treat customers
  • That i did not get what the mechanic advised

AutoZone and Just Brakes Most Positive Reviews

Top rated reviews
5

You need to be smarter than a rock is all.
First - You must go online and link your telephone to the account on your ow...

Read full review
5

I highly recommend thus place. They took the time to explain everything to me and show me what was wrong. The manager...

Read full review
5

I've always been a fan of autozone. I've always perfer autozone from all the other auto parts store but this time i...

Read full review
4.7

I must say that my experiences with Just Brakes, Sanford was actually wonderful.
Craig is totally honest, accurate, and...

Read full review

AutoZone and Just Brakes Most Critical Reviews

Lowest rated reviews
1

Today at autozone i ask for assistance with my automobile because the engine light was telling something was wrong. So...

Read full review
1

I took my car into just brakes to have my brakes repaired. They did a horrible job. I had to return fours times. When I...

Read full review
1

I purchased two duralast batteries for a power wheelchair at Autozone. They were working fine. I tried to charge the...

Read full review
1

Installed my brake pads incorrectly. Car made noise and when i went to have it fixed Samir Omar declined to fix it...

Read full review

AutoZone and Just Brakes Latest Reviews

Recent published reviews
1

I returned wipers that dont fit my car. I was supposed to receive $45.86. Unfortunately instead of refunding me all of...

Read full review
1

I came into just brakes to have my brake checked because I was putting a lot of pressure on my brakes to stop. The...

Read full review
No votes

All he had instead telling reason why he could return it but try to help it and it was just something simple like I had...

Read full review
No votes

Pepboys and just for brakes needs to work together and get warrarty information on system so customers didnt have to be...

Read full review

AutoZone and Just Brakes Products and Services

Most reviewed product and services
  • Autozone Manager (141 reviews)
  • Autozone Customer Care (90 reviews)
  • Autozone Auto Part (49 reviews)
  • Just Brakes Car Repair (21 reviews)
  • Just Brakes Manager (20 reviews)
  • Just Brakes Customer Care (7 reviews)