PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carquest Auto Parts and AutoZone as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carquest Auto Parts
AutoZone

Carquest Auto Parts and AutoZone Overview

Total reviews
19
887
Company responses
0
0
Issues resolved
0
6

AutoZone was first mentioned on PissedConsumer on Apr 19, 2008 and since then this brand received 887 reviews. It is 868 reviews more than Carquest Auto Parts received since May 30, 2011.

Carquest Auto Parts and AutoZone Consumer Ratings

Rank
30 out of 517 in Auto Parts and Accessories category
34 out of 517 in Auto Parts and Accessories category
Price Affordability
47 in category
48 in category
Product or Service Quality
18 in category
38 in category
Value for money
49 in category
38 in category

According to consumer ratings and reviews, Carquest Auto Parts ranks 4 points higher in the Auto Parts and Accessories category than AutoZone. People gave Carquest Auto Parts 2.5 stars for Price Affordability criterion in Auto Parts and Accessories category and it is 82 points higher than the worst rated brand in this category. At the same time, AutoZone was rated 2.5 stars for Price Affordability criterion in this category and it is 81 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Carquest Auto Parts has a higher rating than AutoZone. Regarding Value for money criterion, consumers gave Carquest Auto Parts 2 stars and it is 62% greater than other in category. AutoZone however was rated 2.2 stars and it is 71% greater than other in category.

Carquest Auto Parts and AutoZone Rating Details

Price Affordability
2.5 (8 reviews)
2.5 (264 reviews)
Reviewer's quote

There is no reason why they are keeping my refund. I have been ripped off. Shady business

William W

...So I bought a new battery full price . The new battery lasted 1 month . I decided not to even try to deal with Auto Zone for another battery...

Harry J
Product or Service Quality
2.8 (6 reviews)
2 (253 reviews)
Reviewer's quote

I was told my purchase was a lifetime warranty. They told me to take it Advanced to exchange and this was in February. They told me I could only exchange once? That is not a lifetime warranty! This is a rip off

sara c

I have sat on hold waiting for customer service payroll to answer for 1 hr and 22 mins, waiting to speak to someone, I am a former employee I worked for Autozone from 8/14/2018 -7/2019, and when another company ran my background report I'm not listed as an AutoZone employee, and I want my paycheck...

Dorreen
Value for money
2 (5 reviews)
2.2 (265 reviews)
Reviewer's quote

I've had my carquest remanufactured alternator for 2 years and 5 months. So far it is still working good.

steven j

...this is costing me a lot of time and money I'm very frustrated. I've used you guys for 20 years I buy and sell cars all the time. I asked the manager if they would be able to give me a gift card or something...

Stephana

Carquest Auto Parts and AutoZone Pros and Cons

Pros
  • You guys ukwho
  • Steve m
  • Owner
  • Clean store
  • Location
  • Prices
Cons
  • Does not honor warranty
  • Customer service
  • Service
  • Warranty

Carquest Auto Parts and AutoZone Most Positive Reviews

Top rated reviews
5

I've had my carquest remanufactured alternator for 2 years and 5 months. So far it is still working good.

5

You need to be smarter than a rock is all.
First - You must go online and link your telephone to the account on your ow...

Carquest Auto Parts and AutoZone Most Critical Reviews

Lowest rated reviews
1

I travel for work building the nations power lines. I travel with a 14k pound fifth wheel so my wife, baby and I can...

1

Today at autozone i ask for assistance with my automobile because the engine light was telling something was wrong. So...

Carquest Auto Parts and AutoZone Latest Reviews

Recent published reviews
1

You can warranty the parts and the labor to get my vehicle back

Read all 19 reviews

I bought a part to fix my generator at AutoZone. They sold me a part that had the wrong size in the package. I used it...

Read all 887 reviews

Carquest Auto Parts and AutoZone Products and Services

Most reviewed product and services
  • Carquest Auto Parts Alternator (3 reviews)
  • Autozone Manager (141 reviews)
  • Autozone Customer Care (88 reviews)
  • Autozone Auto Part (49 reviews)