PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about AutoZone and Batteries Plus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

AutoZone
Batteries Plus

AutoZone and Batteries Plus Overview

Total reviews
919
398
Company responses
0
0
Issues resolved
6
3

AutoZone and Batteries Plus Consumer Ratings

Rank
40 out of 360 in Auto Parts and Accessories category
270 out of 1791 in Appliances and Electronics category
Price Affordability
55 in category
326 in category
Value for money
39 in category
250 in category
Product or Service Quality
40 in category
230 in category
Exchange, Refund and Cancellation Policy
19 in category
189 in category

AutoZone and Batteries Plus Rating Details

Price Affordability
2.5 (275 reviews)
2.1 (149 reviews)
Reviewer's quote

Shopped online for O2 sensors, and found a good price at Az, where I haven’t shopped in years- evidently for good reason. Went to store and ordered them since they weren’t in stock, and was told they should be in later that day or the next morning. He wanted me to pay right then so I thought, ok,...

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...So far I like the battery I purchased, but the rebate has left a bad taste in my mouth and if I had a choice of vendors, Id probably not use batteries plus again unless the price (without rebate) was spectacular..

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Value for money
2.2 (272 reviews)
1.8 (150 reviews)
Reviewer's quote

...I have to say also, you don't pay your employees enough money it's sad when people at taco Bell make more money. I also was in waiting for my extra mile award and after 3 months of asking about I just gave up. I suppose going above and beyond get you nowhere what so ever...

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...I contacted the manager his name is Pat he said that I told him to just put a battery in it so that's what he did I asked him why would you just put a battery in it when you know it was not charging he does not want a refund my money or fix my phone. Monroeville Pa. Store...

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Product or Service Quality
2 (262 reviews)
1.6 (158 reviews)
Reviewer's quote

Autozone in Grayslake sets high standards in every aspect of quality service!..

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...The first watch they couldn't remove the back - no service - no charge The second watch they swapped the battery - OK The third watch they swapped the battery - it ran for about an hour then stopped. I had paid for the lifetime warranty. I called the store...

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Exchange, Refund and Cancellation Policy
2.1 (214 reviews)
1.5 (144 reviews)
Reviewer's quote

...then they put the refund the back of my card. that I'm not able to access for 7 to 10 days. and because of that I cannot order another part from somewhere else because you don't have it...

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I was told that my refund would be in the form of a check 3 to 5 business days. Thirteen Days later,NO Check!! It is obvious that paying cash is an issue, and waiting for a cash purchase IS NOT return is not!! I work hard for my money and for them to hold it that unacceptable!!! Don't go to the...

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AutoZone and Batteries Plus Pros and Cons

Pros
  • Clean store
  • Location
  • Prices
  • Very willing to sell batteries
  • Polite clerk
  • Variety of items
Cons
  • Customer service
  • Service
  • Warranty
  • Managers attitude
  • Horrible customer service
  • All about taking customers money

AutoZone and Batteries Plus Most Positive Reviews

Top rated reviews
5

You need to be smarter than a rock is all.
First - You must go online and link your telephone to the account on your ow...

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5

Not enough space to compliment your store manager Josh DeFreece in Kingsport Tn. He is a person who goes above his job...

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5

I've always been a fan of autozone. I've always perfer autozone from all the other auto parts store but this time i...

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5

Agreed to spend $59 to put a battery in my iphone5. After they put the wrong one in twice (One for a 5S or 5C model)...

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AutoZone and Batteries Plus Most Critical Reviews

Lowest rated reviews
1

Today at autozone i ask for assistance with my automobile because the engine light was telling something was wrong. So...

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1

Needed battery for my daughter's Nokia 521..Best Buy had us go there, telling us still powering up plus after analyzing...

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1

I purchased two duralast batteries for a power wheelchair at Autozone. They were working fine. I tried to charge the...

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1

Very poor customer service. Was strung along for over a month regarding an iPhone 5 battery - left my name 5 times and...

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AutoZone and Batteries Plus Latest Reviews

Recent published reviews
No votes

I went in to purchase but after 10 minutes of standing there waiting with no assistance I walked out. There were no...

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1.6

I went to Batteries Plus Bulbs to have new batteries put in three watches. The first watch they couldn't remove the back...

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1.4

Yes my. W2 is in complete. On my paystub it shows fed being taken out, but on my W 2 show nothing. Tried to call...

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1

Purchased a battery in 2018 from the location in San Tan Marketplace. They sold me the wrong group size for my truck....

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AutoZone and Batteries Plus Products and Services

Most reviewed product and services
  • Autozone Manager (141 reviews)
  • Autozone Customer Care (90 reviews)
  • Autozone Auto Part (49 reviews)
  • Batteries Plus Manager (33 reviews)
  • Batteries Plus Phone Part Replacement (29 reviews)
  • Batteries Plus Customer Care (27 reviews)