PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about AutoZone and Batteries Plus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

AutoZone
Batteries Plus

AutoZone and Batteries Plus Overview

Total reviews 972 413
Company responses 0 0
Issues resolved 6 3

AutoZone and Batteries Plus Consumer Ratings

Rank
48 out of 450 in Auto Parts and Accessories category
300 out of 1853 in Appliances and Electronics category
Price Affordability
68 in category
361 in category
Value for money
40 in category
283 in category
Product or Service Quality
42 in category
251 in category
Exchange, Refund and Cancellation Policy
23 in category
199 in category

AutoZone and Batteries Plus Rating Details

Price Affordability
2.4 (299 reviews)
2.1 (157 reviews)
Reviewer's quote

...and asked store employee could do better considering rock auto had the same parts (part number for part number) for less than half of what Autozone's listed price is. Employee assured me he could give me better pricing. After purchasing parts at autozone I thought the prices were kind of high, so I check against Rock Auto and they...

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...PRICE AS QUOTED REBATE FORM PROVIDED. NOT ONE ISSUE. PRICE $25...

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Value for money
2.2 (292 reviews)
1.8 (156 reviews)
Reviewer's quote

Only cylinder 4 was misfiring so why would I keep the rest of the spark plugs? On top of that, they shorted me money because they did not have change. I paid with the card so they should have been able to refund the card without shorting me. They refused to give me my reciept and the return...

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...Don't ever spend money here the customer service is a literal joke. Won't solve a thing..

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Product or Service Quality
1.9 (289 reviews)
1.6 (165 reviews)
Reviewer's quote

...This is not customer service or customer care. Waiting customer..

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...The first watch they couldn't remove the back - no service - no charge The second watch they swapped the battery - OK The third watch they swapped the battery - it ran for about an hour then stopped. I had paid for the lifetime warranty. I called the store...

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Exchange, Refund and Cancellation Policy
2.1 (237 reviews)
1.5 (151 reviews)
Reviewer's quote

Waiting 42 hours to call me back 191* ***-**** I do need exchange ou replace the brake pads. Duralast..

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Battery was 4 months old, went dead and brought it to them for warranty exchange. Warranty was denied because battery was dead. DO NOT SHOP AT BATTERIES PLUS!..

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AutoZone and Batteries Plus Pros and Cons

Pros
  • Clean store
  • Location
  • Prices
  • Polite clerk
  • Very willing to sell batteries
  • Variety of items
Cons
  • Customer service
  • Service
  • Warranty
  • Managers attitude
  • Horrible customer service
  • Arrogant staff

AutoZone and Batteries Plus Most Positive Reviews

Top rated reviews
5

You need to be smarter than a rock is all.
First - You must go online and link your telephone to the account on your ow...

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5

Not enough space to compliment your store manager Josh DeFreece in Kingsport Tn. He is a person who goes above his job...

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5

I've always been a fan of autozone. I've always perfer autozone from all the other auto parts store but this time i...

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5

Agreed to spend $59 to put a battery in my iphone5. After they put the wrong one in twice (One for a 5S or 5C model)...

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AutoZone and Batteries Plus Most Critical Reviews

Lowest rated reviews
1

Today at autozone i ask for assistance with my automobile because the engine light was telling something was wrong. So...

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1

Needed battery for my daughter's Nokia 521..Best Buy had us go there, telling us still powering up plus after analyzing...

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1

I purchased two duralast batteries for a power wheelchair at Autozone. They were working fine. I tried to charge the...

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1

Very poor customer service. Was strung along for over a month regarding an iPhone 5 battery - left my name 5 times and...

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AutoZone and Batteries Plus Latest Reviews

Recent published reviews
5

I'm not receiving any discounts. Taxes are being added.

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No votes

I was in a Batteries and Bulbs Vacaville California Monday 9/28/2020 I was wearing a mask the two employees had masks bu...

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1.6

After a visit to the store on Wisconsin St. in Hobart Indiana, one of the employees ( Hispanic gentleman) went out of...

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No votes

My minor child is an associate at one of your franchises in Georgia and I need a human resource contact.

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AutoZone and Batteries Plus Products and Services

Most reviewed product and services
  • Autozone Manager (144 reviews)
  • Autozone Auto Part (50 reviews)
  • Autozone Rebate (16 reviews)
  • Batteries Plus Manager (34 reviews)
  • Batteries Plus Phone Part Replacement (30 reviews)
  • Batteries Plus Cell Phone Repair (17 reviews)