PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carfax and AutoCheck as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Carfax and AutoCheck Overview

Total reviews
Company responses
Issues resolved

Carfax was first mentioned on PissedConsumer on Jul 24, 2008 and since then this brand received 246 reviews. It is 196 reviews more than AutoCheck received since Nov 27, 2011.

Carfax and AutoCheck Consumer Ratings

98 out of 1243 in Auto category
99 out of 1243 in Auto category
Customer service
67 in category
55 in category
82 in category
81 in category
Product or Service Quality
66 in category
61 in category

According to consumer ratings and reviews, Carfax ranks 1 points higher in the Auto category than AutoCheck. People gave Carfax 1.1 stars for Customer service criterion in Auto category and it is 64 points higher than the worst rated brand in this category. At the same time, AutoCheck was rated 1.4 stars for Customer service criterion in this category and it is 76 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that AutoCheck has a higher rating than AutoCheck. Regarding Product or Service Quality criterion, consumers gave Carfax 1.2 stars and it is 50% worse than other in category. AutoCheck however was rated 1.3 stars and it is 53% greater than other in category.

Carfax and AutoCheck Rating Details

Customer service
1.1 (54 reviews)
1.4 (14 reviews)
Reviewer's quote

...Email complaints denied, no phone customer service!!!..

John P

...When I reach out to customer support, they tell me to contact the previous owner, who I do not have access to because I bought it through a dealer (who provided a clean Carfax at time of sale). When I explained this to them, they stopped responding to my emails..

1.3 (47 reviews)
1.3 (14 reviews)
Reviewer's quote

...No email I'd on website..


I searched their website with my vin # and found a complete history report with 33 entries contrary to their erroneous info on my ad. This resulted in a Low comparison score that the condition of the vehicle did not warrant. Such inaccurate info resulted in me having to pull the ad to prevent...

Product or Service Quality
1.2 (43 reviews)
1.3 (21 reviews)
Reviewer's quote

I was thinking about buying a truck! someone told me to do a Carfax report. So I went online wanted one report on the vehicle for $39.99 entered my credit card info and did not get a report, just charged my credit card $99.99 and said I have 6 reports in my account. I did not order 6, I ordered...

George D

Call your credit card company and request a charge-back, stating you did not receive the service offered and so want your money refunded. The cc company will ask Autocheck to respond and, if they can't provide some proof, you'll get a refund. I can see no other way when the company does not respond...


Carfax and AutoCheck Pros and Cons

  • I liked being able to research vin prior to testing vehicle
  • Great website and report
  • Quick refund after talking to someone
  • Lowest priced option
  • Services
  • Report
  • Incorrect facts
  • Reporting false information
  • Report false information
  • Providing inaccurate information
  • No way to contact and correct false information
  • Did not deliver

Carfax and AutoCheck Most Positive Reviews

Top rated reviews

I have owned my H2 for over 8 years. Car Fax falsely reported it as wrecked during this time frame. It never happened....


I was about to purchase the car I was looking for and decide to run autocheck I found out that the previous owner was hi...

Carfax and AutoCheck Most Critical Reviews

Lowest rated reviews

I went to trade in my car the other day, they pulled the Carfax and it said that the airbags were deployed? I have...


I purchased a Certified Used 2010 Hyundai Elantra in 2011 from Advantage Hyundai, Hicksville, N.Y. The vehicle had a...

Carfax and AutoCheck Latest Reviews

Recent published reviews

I have a problem with my car fax report I don't know how my mileage is not true and I went by the mechanic and he tell m...

Read all 246 reviews

they do not handle customers properly

Read all 50 reviews

Carfax and AutoCheck Products and Services

Most reviewed product and services
  • Carfax Vehicle History Report (89 reviews)
  • Carfax Customer Care (5 reviews)
  • Carfax Trade-in (1 review)
  • Autocheck Vehicle History Report (34 reviews)
  • Autocheck Subscription (2 reviews)