PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carfax and AutoCheck as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carfax
1.5
AutoCheck
1.6
Carfax
AutoCheck

Carfax and AutoCheck Overview

Total reviews 755 70
Company responses 0 0
Issues resolved 7 0

Carfax and AutoCheck Consumer Ratings

Rank
131 out of 599 in Auto category
125 out of 599 in Auto category
Customer service
91 in category
95 in category
Product or Service Quality
99 in category
101 in category
Website
123 in category
128 in category
Diversity of Products or Services
109 in category
99 in category

Carfax and AutoCheck Rating Details

Customer service
1.4
(221 reviews)
1.3
(26 reviews)
Reviewer's quote

they don't have a phone number so they don't have to help anyone, very poor customer service. Don't answer online either. stated my car is stolen, it's not..

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...I take my Range Rover to the dealer for service, none of it is reported...

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Product or Service Quality
1.5
(194 reviews)
1.5
(31 reviews)
Reviewer's quote

...Saying my car was there for service. Spoke to Freedom Ford-780-462-****-they realized their error said they would be k touch with Carfax to rectify. Please fix my report-myVIN is 2FMTK4J83FBB69712...

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...I don't believe they have a quality control system. I don't think they investigated anything or even looked at my documentation (my evidence was compelling). I believe they simply went back to their database and confirmed the record was there...

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Website
1.5
(193 reviews)
1.4
(19 reviews)
Reviewer's quote

Your website is awful. Cannot get my report Been trying to reach you with no luck. Im reporting you guys to consumer services...

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I searched their website with my vin # and found a complete history report with 33 entries contrary to their erroneous info on my ad. This resulted in a Low comparison score that the condition of the vehicle did not warrant. Such inaccurate info resulted in me having to pull the ad to prevent...

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Diversity of Products or Services
1.5
(178 reviews)
1.6
(13 reviews)
Reviewer's quote

This is a second message I leave you have a wrong information about my car services in my car is going in a different dealer and not anymore and l lincolnwood, KIA one so the Carfax is wrong and my car is been upgraded, Carfax is not accurate ,..

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Never did what the told me update my mileage after I did everything they asked me to do .they lied and said it would be changed.I took photos of my odometer and sent them in to show for support and still no correction

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Carfax and AutoCheck Pros and Cons

Pros
  • Carfax report
  • Lots of info on car
  • I liked being able to research vin prior to testing vehicle
  • Lowest priced option
  • Speed
  • Services
Cons
  • Incorrect facts
  • No response
  • No customer support
  • Providing inaccurate information
  • No way to contact and correct false information
  • Did not deliver

Carfax and AutoCheck Most Positive Reviews

Top rated reviews
5

Was logged out of Carfax and could not get back in. The lady was very helpful and got me back up and running very...

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5

Dear Team
i need help to fix and update the info on my car because is showing the car has rollback millage and this happe...

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5

I buy this car KMHC85LC6HU035442
Total loss .. then change
I export car to jordan then change to junke
I cant regsister car...

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4.9

I was about to purchase the car I was looking for and decide to run autocheck I found out that the previous owner was hi...

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Carfax and AutoCheck Most Critical Reviews

Lowest rated reviews
1

We took our 2010 Dodge Ram 1500 Hemi pickup to trade in, and the car lot wouldn't give us a reasonable price for it...

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1

On June 6, 2019, purchased a used car from the Kia dealership in Mentor, Oh. I requested a Carfax but they only use...

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1

Paid for carfax did not recieve report. Keeps throwing me back to payment page. Please help. Been fighting this for...

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1

Never did what the told me update my mileage after I did everything they asked me to do .they lied and said it would be...

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Carfax and AutoCheck Latest Reviews

Recent published reviews
No votes

There is still no reply or call back my vehicle is still seating at the repair shop no human to talk to my extended...

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No votes

I took my car for a steering wheel problem at Auto Check shop by 8.15am Sept 15, 2022. 816 pleasent hill Rd, Lilburn, GA...

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5

I spoke with a representative about a mileage discrepancy. I had to complete the online form for review.

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3.4

I went to order a vehicle history report, put in my Credit Card information, and the report that was ran was on a vehicl...

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