PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rockauto and Auto Parts Warehouse as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rockauto
Auto Parts Warehouse

Rockauto and Auto Parts Warehouse Overview

Total reviews
4810
131
Company responses
0
0
Issues resolved
14
0

Rockauto and Auto Parts Warehouse Consumer Ratings

Rank
28 out of 385 in Auto Parts and Accessories category
52 out of 385 in Auto Parts and Accessories category
Price Affordability
24 in category
29 in category
Product or Service Quality
24 in category
32 in category
Exchange, Refund and Cancellation Policy
34 in category
37 in category
Value for money
25 in category
37 in category

Rockauto and Auto Parts Warehouse Rating Details

Price Affordability
3.4 (1516 reviews)
3.1 (25 reviews)
Reviewer's quote

RockAuto had a good price on part. I needed it quickly so I paid for FedEx Express two day shipping. FedEx delivered late and while RockAuto refunded me for part (less return shipping) they refused to file a claim with FedEx for shipping refund which was guaranteed..

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Order part yesterday with next day shipping at a high priority price, now you saying that it is estimated to be here tomorrow, have tried to contact you whithout any chance. would Iike to cancel order and get back my money at this time,if not then I will have to do a return going to get one this...

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Product or Service Quality
2.4 (1498 reviews)
2.2 (20 reviews)
Reviewer's quote

In other words, dealing with poor quality vendors is getting too expensive for them, so they're making the customer pay for it. They once sent me the completely wrong order, someone else's order, and I had to argue with them for days to get them to pay for return shipping. They're not always the...

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The phone number for customer service does not work and the direct call to customer service from the internet at your website had you hanging up after 15 minutes asking if my issue was resolved. Of course not. No one ever actually answered the phone and you never sent a return label for the used...

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Exchange, Refund and Cancellation Policy
1.8 (1465 reviews)
1.8 (24 reviews)
Reviewer's quote

i'm trying to see if my order was return can't get no answer from no where my order was sent back on june 29 2020 no answer yet about my refund. they say i got to july the 13 2020 or i don't get a refund back..

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I never received my refund but y’all have the package so I’m not understanding what’s going on..

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Value for money
3 (1456 reviews)
2.3 (20 reviews)
Reviewer's quote

You sent me wrong strut I want my money back for both right n left strut..

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I need my money back. My email is dianereese9@gmail. com..

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Rockauto and Auto Parts Warehouse Pros and Cons

Pros
  • Price
  • Will never buy from them again
  • Prices
  • Promised fast 2-day delivery
  • Prices
  • Parts come fast
Cons
  • No customer service
  • Customer service
  • Refund policy for defective item
  • Customer service and damaged parts
  • Did no like
  • Delivery delayed

Rockauto and Auto Parts Warehouse Most Positive Reviews

Top rated reviews
5

I ordered parts from Rockauto and recieved mix matched wind shield wiper blades. Guess I can only put the left blade on...

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5

I have been using Alto since the past 5 years. The car has never given me any trouble. But two month back the car...

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5

I received an oil pump which should have included two "O" rings. The "O" rings were missing. It is IMPOSSIBLE to...

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5

Everything is taken care of

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Rockauto and Auto Parts Warehouse Most Critical Reviews

Lowest rated reviews
1

I would just like to share the experience I had with rockauto. I paid 18$ extra for expidited shipping. I received an...

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1

This company has predatory business practices. I never place my order and they had already deducted the money from my...

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1

The timing belt kit was advertised as having a water pump included. Kit arrived without a pump. Rock Auto insists their...

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1

“ordered a ac compressor kit for my dodge - order was delayed for a week and when it did arrive it was incomplete and...

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Rockauto and Auto Parts Warehouse Latest Reviews

Recent published reviews
No votes

Orderd shock hardware missing need it 7/15/2020 to have my nephew install

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No votes

So unprofessional updating ur customers about there order is key i basically paid u for nothing keep up the bad work

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1

i'm trying to see if my order was return can't get no answer from no where my order was sent back on june 29 2020 no...

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3.3

I ordered parts paid for them and only received the right side and when I place the order it said right and left.

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Rockauto and Auto Parts Warehouse Products and Services

Most reviewed product and services
  • Rockauto Shipping Service (1237 reviews)
  • Rockauto Customer Care (725 reviews)
  • Rockauto Website (87 reviews)
  • Auto Parts Warehouse Shipping Service (8 reviews)
  • Auto Parts Warehouse Customer Care (3 reviews)
  • Auto Parts Warehouse Vehicle Driver (1 review)