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Rockauto

2.4
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  • 4 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1905 TOTAL REVIEWS
Rank
13 out of 272
in Auto Parts and Accessories category
Rating Details
Price Affordability
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money
Turnaround Time
Statistics of Customer Service Calls
  • TOTAL CALLS
    12190
  • SUCCESSFUL
    95%
  • AVG CALL DURATION
    01:31
  • ISSUES RESOLVED
    1%
Top Products and Services
2.8
292 reviews
2.7
135 reviews
3.2
23 reviews

Auto Parts Warehouse

2.3
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  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 98 TOTAL REVIEWS
Rank
18 out of 272
in Auto Parts and Accessories category
Rating Details
Price Affordability
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money
Turnaround Time
Statistics of Customer Service Calls
  • TOTAL CALLS
    100
  • SUCCESSFUL
    90%
  • AVG CALL DURATION
    03:06
  • ISSUES RESOLVED
    7%
Top Products and Services
1
2 reviews
4
1 reviews
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

How would you compare Rockauto vs Auto Parts Warehouse?

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Anonymous
#1385329

I liked Auto parts warehouse for big reason...they had a customer service staff that you could call and talk to They were quite professional on the phone and I have had 2 good experiences, where as with Rock Auto you receive an email from them and it basically says TOUGH LUCK BUDDY;;;;;;

Here is a sample of their customer service and they stated they deducted $9.06 for shipping but actually they deducted $20.06....I am currently disputing this thru AMEX

RockAuto Customer Service Oct 22 at 11:35 AM

To

frank Celentano

Message body Dear Frank, We no longer have PHONE CUSTOMER SERVICE After looking at Order # #1907668 and the notes entered I can confirm that you were refunded the correct amount. We are sorry if one part was unavailable and needed to be canceled(WOW an APOLOGY??).

When that occurred the other item had already shipped as they were coming from different locations. You set up a return online and confirmed that you wanted to get a FedEx return label and agreed to have the amount noted ($9.06) deducted from your refund. That amount was deducted from your refund.

We are not able to change the refund as you were refunded the correct amount. Thank you, RockAuto Customer Service

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