PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Auto Parts Warehouse and Rockauto as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Auto Parts Warehouse
Rockauto

Auto Parts Warehouse and Rockauto Overview

Total reviews
108
4053
Company responses
0
0
Issues resolved
0
12

Rockauto was first mentioned on PissedConsumer on Sep 10, 2011 and since then this brand received 4053 reviews. It is 3945 reviews more than Auto Parts Warehouse received since Nov 22, 2007.

Auto Parts Warehouse and Rockauto Consumer Ratings

Rank
35 out of 541 in Auto Parts and Accessories category
27 out of 541 in Auto Parts and Accessories category
Exchange, Refund and Cancellation Policy
23 in category
26 in category
Price Affordability
39 in category
18 in category
Product or Service Quality
27 in category
22 in category

According to consumer ratings and reviews, Rockauto ranks 8 points higher in the Auto Parts and Accessories category than Auto Parts Warehouse. People gave Auto Parts Warehouse 1.9 stars for Exchange, Refund and Cancellation Policy criterion in Auto Parts and Accessories category and it is 112 points higher than the worst rated brand in this category. At the same time, Rockauto was rated 1.8 stars for Exchange, Refund and Cancellation Policy criterion in this category and it is 109 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Rockauto has a higher rating than Auto Parts Warehouse. Regarding Product or Service Quality criterion, consumers gave Auto Parts Warehouse 2.3 stars and it is 80% greater than other in category. Rockauto however was rated 2.4 stars and it is 84% greater than other in category.

Auto Parts Warehouse and Rockauto Rating Details

Exchange, Refund and Cancellation Policy
1.9 (16 reviews)
1.8 (1257 reviews)
Reviewer's quote

I immediately called and requested a refund and sent the delivery slip as well as photos (with the delivery driver still in the background). I also mistakenly assumed auto parts warehouse would arrange to pick up the unusable damaged part. Instead they have stated it is my responsibility to pay to...

Jonelle T

I should be able to call in and get help with parts or do an exchange with a real live person over the phone on the wrong part that was order need to be more convenient for people that need help the site isn't very helpful and I need to do an exchange to get the right part for my car and need to...

Jaquavius
Price Affordability
2.7 (15 reviews)
3.4 (1310 reviews)
Reviewer's quote

I never received my refund but y’all have the package so I’m not understanding what’s going on.

PissedConsumer1682908

Rockauto is awesome, best prices, fast and cheap shipping. I see many complaints about return shipping charges, I am pretty sure is customer's fault for not verifying properly the right part. I have order many parts and never had any problems...

Hanssen C
Product or Service Quality
2.3 (15 reviews)
2.4 (1272 reviews)
Reviewer's quote

...i have got a pair of bad rotors that warped and now they won't stand behind there product. THEY GIVE YOU THE RUN AROUND ! Be very careful what u buy. I myself will not buy this junk anymore...

charles d

I ordered a set of Rancho front shocks for my Nissan Titan and I got them early and the product looks great however the shocks are missing said spacers which you can see in the product photo on the webpage. Not mad but I need this corrected..

Colonel

Auto Parts Warehouse and Rockauto Pros and Cons

Pros
  • Promised fast 2-day delivery
  • Price
  • Will never buy from them again
  • Prices
Cons
  • No taking care of properly
  • Getting a wrong part
  • Evrything
  • Customer service
  • No customer service
  • Return policy

Auto Parts Warehouse and Rockauto Most Positive Reviews

Top rated reviews
5

I have been using Alto since the past 5 years. The car has never given me any trouble. But two month back the car...

5

I ordered parts from Rockauto and recieved mix matched wind shield wiper blades. Guess I can only put the left blade on...

Auto Parts Warehouse and Rockauto Most Critical Reviews

Lowest rated reviews
1

This company has predatory business practices. I never place my order and they had already deducted the money from my...

1

I would just like to share the experience I had with rockauto. I paid 18$ extra for expidited shipping. I received an...

Auto Parts Warehouse and Rockauto Latest Reviews

Recent published reviews

I ordered a fuel pump on Monday the 21st. It said it would be delivered on Wednesday the 23rd. It's the 24th and I...

Read all 108 reviews

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Read all 4053 reviews

Auto Parts Warehouse and Rockauto Products and Services

Most reviewed product and services
  • Auto Parts Warehouse Shipping Service (4 reviews)
  • Auto Parts Warehouse Customer Care (2 reviews)
  • Auto Parts Warehouse Vehicle Driver (1 review)
  • Rockauto Shipping Service (1095 reviews)
  • Rockauto Customer Care (572 reviews)
  • Rockauto Website (75 reviews)