PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Auto Parts Warehouse and Rockauto as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Auto Parts Warehouse
Rockauto

Auto Parts Warehouse and Rockauto Overview

Total reviews 124 4896
Company responses 0 0
Issues resolved 0 14

Auto Parts Warehouse and Rockauto Consumer Ratings

Rank
51 out of 424 in Auto Parts and Accessories category
29 out of 424 in Auto Parts and Accessories category
Price Affordability
31 in category
26 in category
Exchange, Refund and Cancellation Policy
40 in category
37 in category
Product or Service Quality
33 in category
24 in category
Value for money
36 in category
27 in category

Auto Parts Warehouse and Rockauto Rating Details

Price Affordability
3 (23 reviews)
3.4 (1550 reviews)
Reviewer's quote

Order part yesterday with next day shipping at a high priority price, now you saying that it is estimated to be here tomorrow, have tried to contact you whithout any chance. would Iike to cancel order and get back my money at this time,if not then I will have to do a return going to get one this...

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...I returned the suspension part at a price of about a hundred dollars to me and reordered the water pump. They sent me two water pumps. One of which I returned, again at my expense...

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Exchange, Refund and Cancellation Policy
1.7 (23 reviews)
1.8 (1494 reviews)
Reviewer's quote

I never received my refund but y’all have the package so I’m not understanding what’s going on..

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...I needed to see if I could send the ones back that I ordered back to exchange them for the ones that I need. I'm not pissed off just need some assistance. Thank you, Felicia Wright-Plummer..

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Product or Service Quality
2.2 (20 reviews)
2.4 (1527 reviews)
Reviewer's quote

The phone number for customer service does not work and the direct call to customer service from the internet at your website had you hanging up after 15 minutes asking if my issue was resolved. Of course not. No one ever actually answered the phone and you never sent a return label for the used...

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...Beware online purchases, returns are not guaranteed, and they charge large money for shipping, wasn't at all work this aggravation not purchase online from anyone who doesn't have customer service or a local store. This was also an upgraded brand, it was no OE or a daily driver value..

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Value for money
2.4 (19 reviews)
2.9 (1490 reviews)
Reviewer's quote

I need my money back. My email is dianereese9@gmail. com..

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...I would like my money back on shipping..

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Auto Parts Warehouse and Rockauto Pros and Cons

Pros
  • Prices
  • Promised fast 2-day delivery
  • Parts come fast
  • Price
  • Will never buy from them again
  • Prices
Cons
  • Customer service and damaged parts
  • Did no like
  • Delivery delayed
  • Customer service
  • No customer service
  • Refund policy for defective item

Auto Parts Warehouse and Rockauto Most Positive Reviews

Top rated reviews
5

I have been using Alto since the past 5 years. The car has never given me any trouble. But two month back the car...

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5

I ordered parts from Rockauto and recieved mix matched wind shield wiper blades. Guess I can only put the left blade on...

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5

Everything is taken care of

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5

I received an oil pump which should have included two "O" rings. The "O" rings were missing. It is IMPOSSIBLE to...

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Auto Parts Warehouse and Rockauto Most Critical Reviews

Lowest rated reviews
1

This company has predatory business practices. I never place my order and they had already deducted the money from my...

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1

I would just like to share the experience I had with rockauto. I paid 18$ extra for expidited shipping. I received an...

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1

“ordered a ac compressor kit for my dodge - order was delayed for a week and when it did arrive it was incomplete and...

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1

The timing belt kit was advertised as having a water pump included. Kit arrived without a pump. Rock Auto insists their...

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Auto Parts Warehouse and Rockauto Latest Reviews

Recent published reviews
No votes

So unprofessional updating ur customers about there order is key i basically paid u for nothing keep up the bad work

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3

Paid for next day shipping and didn't get it the next day. I would like my money back on shipping.

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3.3

I ordered parts paid for them and only received the right side and when I place the order it said right and left.

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1

I recieved a part that was defective it was locked up an the part for shift kit on transmission isn't write never again.

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Auto Parts Warehouse and Rockauto Products and Services

Most reviewed product and services
  • Auto Parts Warehouse Shipping Service (7 reviews)
  • Auto Parts Warehouse Customer Care (2 reviews)
  • Auto Parts Warehouse Vehicle Driver (1 review)
  • Rockauto Shipping Service (1222 reviews)
  • Rockauto Customer Care (721 reviews)
  • Rockauto Website (84 reviews)