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Auto Parts Warehouse
Rockauto

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Auto Parts Warehouse

Auto Parts Warehouse

2.2
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 105 TOTAL REVIEWS
Rank
36 out of 522
in Auto Parts and Accessories category
Rating Details
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money
Statistics of Customer Service Calls
  • TOTAL CALLS
    239
  • SUCCESSFUL
    53%
  • AVG CALL DURATION
    03:34
  • ISSUES RESOLVED
    21%
Top Products and Services
1
3 reviews
3.3
2 reviews
1
1 reviews
Rockauto

Rockauto

2.5
  • 11 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 3857 TOTAL REVIEWS
Rank
27 out of 522
in Auto Parts and Accessories category
Rating Details
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money
Statistics of Customer Service Calls
  • TOTAL CALLS
    23949
  • SUCCESSFUL
    74%
  • AVG CALL DURATION
    01:23
  • ISSUES RESOLVED
    3%
Top Products and Services
2.9
970 reviews
2.7
547 reviews
2.8
70 reviews

How would you compare Auto Parts Warehouse vs Rockauto?

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Anonymous
#1385329

I liked Auto parts warehouse for big reason...they had a customer service staff that you could call and talk to They were quite professional on the phone and I have had 2 good experiences, where as with Rock Auto you receive an email from them and it basically says TOUGH LUCK BUDDY;;;;;;

Here is a sample of their customer service and they stated they deducted $9.06 for shipping but actually they deducted $20.06....I am currently disputing this thru AMEX

RockAuto Customer Service Oct 22 at 11:35 AM

To

frank Celentano

Message body Dear Frank, We no longer have PHONE CUSTOMER SERVICE After looking at Order # #1907668 and the notes entered I can confirm that you were refunded the correct amount. We are sorry if one part was unavailable and needed to be canceled(WOW an APOLOGY??).

When that occurred the other item had already shipped as they were coming from different locations. You set up a return online and confirmed that you wanted to get a FedEx return label and agreed to have the amount noted ($9.06) deducted from your refund. That amount was deducted from your refund.

We are not able to change the refund as you were refunded the correct amount. Thank you, RockAuto Customer Service

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