Auto Lenders vs Carmax: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Auto Lenders and Carmax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Auto Lenders

3.2

Carmax

1.9

Auto Lenders

Carmax

Auto Lenders and Carmax Overview

Total reviews

1168

Company responses

Issues resolved

Carmax was first mentioned on PissedConsumer on Oct 30, 2007 and since then this brand received 1168 reviews. It is 1146 reviews more than Auto Lenders received since Dec 20, 2009.

Auto Lenders and Carmax Consumer Ratings

Rank

192 out of 5317 in Dealers category

629 out of 5317 in Dealers category

Diversity of Products or Services

219 in category

450 in category

Location

266 in category

482 in category

Product or Service Quality

155 in category

441 in category

According to consumer ratings and reviews, Auto Lenders ranks 437 points higher in the Dealers category than Carmax. People gave Auto Lenders 3.4 stars for Diversity of Products or Services criterion in Dealers category and it is 1230 points higher than the worst rated brand in this category. At the same time, Carmax was rated 2.4 stars for Diversity of Products or Services criterion in this category and it is 999 points higher than the worst rated brand in this category. If we look at Location criterion, than we see that Auto Lenders has a higher rating than Carmax. Regarding Product or Service Quality criterion, consumers gave Auto Lenders 3.2 stars and it is 89% greater than other in category. Carmax however was rated 1.7 stars and it is 70% greater than other in category.

Auto Lenders and Carmax Rating Details

Diversity of Products or Services

3.4 (7 reviews)

2.4 (216 reviews)

Reviewer's quote

My wife and I went to the Auto lenders in E.H.T about 3 weeks ago, but the truck I was interested in was just sold. The sales person, John Riland, told us he would keep looking for. He even called me weekly to let me know that he hadn't forgotten us.Yesterday, Oct. 15th, he called me about another...

John M

...CarMax is a billion dollar company they can afford to put better quality products in their cars and get better mechanics but they don't. Lastly proceed with caution with any used dealership. CarMax does buy some cars that have been in accidents and they will tell you that...

PissedConsumer843826

Location

3.4 (7 reviews)

2.8 (226 reviews)

Reviewer's quote

...it was listed as being at the Princeton location where was it coming from?. Bold face lie. The vehicle in question had in deed been sold...

PissedConsumer772178

I would like to inform you all of the horrible customer service I received from the business manager at the Tallahassee location. I spoke with the office there to cancel my warranty. He was ok, but seemed unsure of the knowledge he was giving me, as if he were very new to the job...

DeAmbreus J

Product or Service Quality

3.2 (6 reviews)

1.7 (247 reviews)

Reviewer's quote

Service dept is aweful. I went in for two different things when under warranty, it took 4 or 5 trips bc they don't fix anything. I was promised an engine guarantee, when the engine failed they said I didn't come in there every 6 months...

PissedConsumer724116

...Carmax told me that their service department is backed up and that I should take it to a repair shop off of Martin Luther King Jr. Blvd. I brought my Jeep there and they could not repair the vehicle because they did not know the meaning of the code that they received from their diagnosis...

Jasmine

Auto Lenders and Carmax Pros and Cons

Pros

Very nice
Look of the showroom

Variety of cars
Selection of cars
Friendly

Cons

No votes

Customer service
Car histories
Service manager

Auto Lenders and Carmax Most Positive Reviews

Top rated reviews

4.3

My wife and I went to the Auto lenders in E.H.T about 3 weeks ago, but the truck I was interested in was just sold. The...

This is a pretty old thread, but just for giggles I will contribute my thoughts.

You're dealing with an industry that,...

Auto Lenders and Carmax Most Critical Reviews

Lowest rated reviews

Wanted to trade in a 2007 F-150 4x4 5.4 engine tinted windows new headlamps new brake lamps brand new rebuilt...

AFTER MIS REPRESENTING A CAR THAT WAS SOLD TO ME AS HAVING FEATURES THAT IT DID NOT. I WAS TOLD THAT THE MONIES PAID FR...

Auto Lenders and Carmax Latest Reviews

Recent published reviews

Took our vehicle the auto lenders in Berlin in the beginning of October . Ended up paying over $6 hundred dollars to get...

Read all 22 reviews

I bought a 2014 Corolla with lo miles and the CarMax dealer in king of Prussia inspected it but when i took it to my...

Read all 1168 reviews

Auto Lenders and Carmax Products and Services

Most reviewed product and services

Auto Lenders Trade-in (1 review)
Auto Lenders Ford Pickup Truck Trade-In (1 review)

Carmax Repair (63 reviews)
Carmax Customer Care (47 reviews)
Carmax Oil Change (38 reviews)

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