PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Safelite Autoglass and Auto Glass Now as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Safelite Autoglass
Auto Glass Now

Safelite Autoglass and Auto Glass Now Overview

Total reviews
790
95
Company responses
0
1
Issues resolved
4
1

Safelite Autoglass was first mentioned on PissedConsumer on Mar 22, 2008 and since then this brand received 790 reviews. It is 695 reviews more than Auto Glass Now received since Aug 9, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Safelite Autoglass customer support team and Auto Glass Now customer service.

Safelite Autoglass and Auto Glass Now Consumer Ratings

Rank
230 out of 2659 in Service Centers and Repairs category
147 out of 2659 in Service Centers and Repairs category
Customer service
192 in category
134 in category
Staff
174 in category
115 in category
Product or Service Quality
174 in category
95 in category

According to consumer ratings and reviews, Auto Glass Now ranks 83 points higher in the Service Centers and Repairs category than Safelite Autoglass. People gave Safelite Autoglass 1.4 stars for Customer service criterion in Service Centers and Repairs category and it is 423 points higher than the worst rated brand in this category. At the same time, Auto Glass Now was rated 1.9 stars for Customer service criterion in this category and it is 481 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Auto Glass Now has a higher rating than Safelite Autoglass. Regarding Product or Service Quality criterion, consumers gave Safelite Autoglass 1.5 stars and it is 72% greater than other in category. Auto Glass Now however was rated 2.2 stars and it is 85% greater than other in category.

Safelite Autoglass and Auto Glass Now Rating Details

Customer service
1.4 (192 reviews)
1.9 (55 reviews)
Reviewer's quote

...Poor service and I feel like I got ripped off. Corporate customer satisfaction rep was very understanding and professional. I called him to lodge a complaint..

PissedConsumer1723922

The WORST customer service I've ever experienced. Paid for a full front windshield install and wiper install. The Riverdale,Ga location put the wrong size wipers on my car...

Alexis P
Staff
1.7 (175 reviews)
2 (51 reviews)
Reviewer's quote

...I have reviewed all the evidence and have went over the loss with professionals on staff and unfortunately we don't feel we have any liability for your heater core and evaporator. You can always take your evidence through your own carrier and have them subrogate back against us. "...

PissedConsumer1702480

Just got my windshield replaced from this company in Kanawha City West Virginia which is Charleston West Virginia for those of you who don't know that other than that flighty and chaotic staff that work is good so far we'll see you in 48 hours thanks I save $5 for saying that..

Lance
Product or Service Quality
1.5 (165 reviews)
2.2 (50 reviews)
Reviewer's quote

needless to say i just spent $85k on this truck and now they are installing an after market product without informing me. The same employee tells me that they are going to come back next week with a windshield from GM. Nobody calls for two weeks so i call and ask what is going on? i was informed...

frank N

...Horrible service. 3-29-2018..

PissedConsumer1221901

Safelite Autoglass and Auto Glass Now Pros and Cons

Pros
  • Friendliness off the tech
  • Were helpful
  • Friendly
  • Very happy with service
  • Quick with initial service
  • People and services
Cons
  • Customer service
  • Disrespectful technician
  • Did not do the job right
  • Unprofessional
  • Not a good company
  • Customer service

Safelite Autoglass and Auto Glass Now Most Positive Reviews

Top rated reviews
5

I contacted SafeLite to repair a couple chips in my windshield. Even though (due to many geographically diverse...

5

I was absolutely and positively impressed with the service of Auto Glass Now in Concord, N.C. from the first phone call...

Safelite Autoglass and Auto Glass Now Most Critical Reviews

Lowest rated reviews
1

RUN AWAY FROM THIS COMPANY AND NEVER USE THEM!!! This company gave me the run around for 3 days. First two times they...

1

I called MANY places for quotes on windshield replacement. Based on price and the fact that they would come to my...

Safelite Autoglass and Auto Glass Now Latest Reviews

Recent published reviews
1

I was driving on a slippery street, Ivy Bridge Way, in Gates, NY. A Safelite Autoglass van (number 19032) did not stop a...

Read all 790 reviews
1

Had a appointment and had to wait over 3 hours

Read all 95 reviews

Safelite Autoglass and Auto Glass Now Products and Services

Most reviewed product and services
  • Safelite Autoglass Repair (179 reviews)
  • Safelite Autoglass Car Part Replacement (52 reviews)
  • Safelite Autoglass Windshield Repair (31 reviews)
  • Auto Glass Now Windshield Replacement (35 reviews)
  • Auto Glass Now Customer Care (11 reviews)
  • Auto Glass Now Repair (6 reviews)