PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Safelite Autoglass and Auto Glass Now as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Safelite Autoglass
Auto Glass Now

Safelite Autoglass and Auto Glass Now Overview

Total reviews 1906 126
Company responses 0 1
Issues resolved 21 2

Safelite Autoglass and Auto Glass Now Consumer Ratings

Rank
232 out of 1201 in Service Centers and Repairs category
166 out of 1201 in Service Centers and Repairs category
Customer service
209 in category
162 in category
Reliability
161 in category
124 in category
Product or Service Quality
188 in category
146 in category
Turnaround Time
151 in category
150 in category

Safelite Autoglass and Auto Glass Now Rating Details

Customer service
1.5
(715 reviews)
1.7
(74 reviews)
Reviewer's quote

Zero customer service , phone nr completly useless, just work with your local shops to avoid issues..

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...Not one time have I heard an apology or any type of true customer service out of this office of Auto Glass Now. This was a horrible experience. I drove in with a car that was at least legal...

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Reliability
1.5
(625 reviews)
1.8
(52 reviews)
Reviewer's quote

NO SHOW! No show! No reliability!No Show! No phone call! Nothing!We will not recommend this company. No Show! Unreliable

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I was in Metairie, Louisiana visiting my family back on 11-22-22. Decided to get my windshield replaced on my 2019 XT-5. I researched it and decided to get it replaced at Autoglassnow. They did, the next day it rained hard. Intermittent wipers and rain sensor never worked again. Went back, they...

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Product or Service Quality
1.6
(604 reviews)
2
(71 reviews)
Reviewer's quote

Hello, I had my windshield replaced yesterday and the tech who performed the service damaged the paint protection film on my vehicle. The film was only 3 weeks old and in perfect condition prior to this service being performed. I would like to file a claim for reimbursement of the paint protection...

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...Most appreciate Veterans and their Service to our Country. Auto Glass Now is not one of them. HORRIBLE ESTABLISHMENT!!!..

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Turnaround Time
1.8
(575 reviews)
1.8
(48 reviews)
Reviewer's quote

I scheduled the windshield replacement a little more than a week ahead of time so that I would be prepared for safe travel. Safelites tech showed up for my appointment this morning prepped then removed my windshield. Upon the install of the replacement windshield, it was realized that the incorrect...

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I only waited about 20 minutes this time before they came back and told me they had lost my trim, they could order me some and I would have it next week. They even tried to tell me they left the trim on top of my car and I mustโ€™ve drove off with it I truly believe I wouldโ€™ve noticed if there was a...

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Safelite Autoglass and Auto Glass Now Pros and Cons

Pros
  • Friendliness off the tech
  • No pros
  • Convenient
  • Affordable services
  • Very happy with service
  • Quick with initial service
Cons
  • Customer service
  • Having my time wasted- no apology
  • Did not do the job right
  • Unprofessional
  • Way i was treated when i called with my problem
  • Not a good company

Safelite Autoglass and Auto Glass Now Most Positive Reviews

Top rated reviews
5

Safelite auto glass
925 S 22nd Street
Fort Dodge, Iowa
50501
05/01/2020 at 11:21 am.
2005 dodge magnum
My name is A W
50583.
Wor...

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5

They did a great job. Friendly service and very quick. Best price I found in town...

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5

Very professional. Everything happened the way they said it would and on schedule. They did a great job on my Tesla

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5

I went into the Auto Glass Now in Greensboro NC on Gate City Boulevard this morning to have my windshield replaced. I...

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Safelite Autoglass and Auto Glass Now Most Critical Reviews

Lowest rated reviews
1

This sort of partisanship made me truly question whether I could trust the quality of their repairs.

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1

Got my Mercedes back, speaker in dash bent, they did not want to take responsibility for it said they did not do it, by...

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1

Zero customer service , phone nr completly useless, just work with your local shops to avoid issues.

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1

I was in Metairie, Louisiana visiting my family back on 11-22-22. Decided to get my windshield replaced on my 2019...

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Safelite Autoglass and Auto Glass Now Latest Reviews

Recent published reviews
No votes

Incomplete install. Tech rescheduled my appointment
Without my consent...
I need a te out to complete my schedule appointm...

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No votes


Auto Glass Now / Auto Glass Fitters
8 Bryce Industrial Dr.
Savannah, GA. 31405
On 8/16/23 I had my windshield replaced in m...

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2

I had a crack in my windshield and needed to travel across state for a work conference. I scheduled the windshield...

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1

I'm in Tallahassee and this company raised red flags from the very first call and continued to be unresponsive to...

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