PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Xlibris and Authorhouse as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Xlibris
Authorhouse

Xlibris and Authorhouse Overview

Total reviews
517
411
Company responses
0
0
Issues resolved
1
2

Xlibris was first mentioned on PissedConsumer on Dec 17, 2010 and since then this brand received 517 reviews. It is 106 reviews more than Authorhouse received since Mar 4, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Xlibris customer support team and Authorhouse customer service.

Xlibris and Authorhouse Consumer Ratings

Rank
139 out of 599 in Periodicals & Publishing category
117 out of 599 in Periodicals & Publishing category
Product or Service Quality
111 in category
95 in category
Customer service
90 in category
77 in category
Price Affordability
125 in category
123 in category

According to consumer ratings and reviews, Authorhouse ranks 22 points higher in the Periodicals & Publishing category than Xlibris. People gave Xlibris 1.6 stars for Product or Service Quality criterion in Periodicals & Publishing category and it is 103 points higher than the worst rated brand in this category. At the same time, Authorhouse was rated 1.8 stars for Product or Service Quality criterion in this category and it is 119 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Authorhouse has a higher rating than Xlibris. Regarding Price Affordability criterion, consumers gave Xlibris 1.6 stars and it is 58% worse than other in category. Authorhouse however was rated 1.7 stars and it is 57% worse than other in category.

Xlibris and Authorhouse Rating Details

Product or Service Quality
1.6 (169 reviews)
1.8 (93 reviews)
Reviewer's quote

...THEIR CUSTOMER SERVICE IS HORRIFIC..

Brian R

...They steal your royalties, and no service you purchase is worth the thousands they suck out of your pocket..

PissedConsumer1684987
Customer service
1.5 (169 reviews)
1.6 (100 reviews)
Reviewer's quote

...No replies on the matter, just the usual "mail to the customer service or give us a call"...

Angel D

...Poor Customer Service, with poor company policies. This journey has been a learning experience, no doubt. So, please, please, please, don't ever contact or use ArthorHouse..

Shirley W
Price Affordability
1.6 (158 reviews)
1.7 (86 reviews)
Reviewer's quote

...Another major failure, on their part, was to price my book out of the market. Nobody want's to spend $20 on a soft-back book of poetry and $40 on a hardback. I asked them to lower the price but most of the amount of lowering the cost would be out of my royalties...

Dr D

They made the price point of my book too high..

Tiffany E

Xlibris and Authorhouse Pros and Cons

Pros
  • Ripp off
  • Published book
  • Getting the book published
  • Very unsatisfied
  • Good final product
  • Didnt get this far
Cons
  • Unresponsive to customer needs after they got your money
  • Unprofessional service
  • Poor customer service
  • Fact that they misled me
  • Fact that they were evasive
  • Misled me

Xlibris and Authorhouse Most Positive Reviews

Top rated reviews
5

I don't know why all the negative reviews on here. I've had nothing but good happen to my anthology titled Xtoriez. I...

5

I wrote a book (I was didn't know what I was doing).
They worked with me, my only problem was thier word check, I'm th...

Xlibris and Authorhouse Most Critical Reviews

Lowest rated reviews
1

I signed a contract with Xlibris (subsidiary to Author Solutions) in November ’13 for:
Editing, Interior Design, Exterio...

1

They provide bad service ..they own my grandma 9 years worth of royalties and will not pay her.... They deliberately man...

Xlibris and Authorhouse Latest Reviews

Recent published reviews
1.3

Could not get quick answers to simple questions. was handed off continuously from one person to another.

Read all 517 reviews
1.1

Unresolved case of two years non-payment of royalties! They simply contacted me if I'm going to buy more books from...

Read all 411 reviews

Xlibris and Authorhouse Products and Services

Most reviewed product and services
  • Xlibris Publishing Service (297 reviews)
  • Xlibris Customer Care (44 reviews)
  • Xlibris Book (25 reviews)
  • Authorhouse Publishing Service (216 reviews)
  • Authorhouse Customer Care (20 reviews)