PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Xlibris and Authorhouse as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Xlibris
Authorhouse

Xlibris and Authorhouse Overview

Total reviews
536
422
Company responses
0
0
Issues resolved
1
2

Xlibris and Authorhouse Consumer Ratings

Rank
163 out of 488 in Periodicals & Publishing category
148 out of 488 in Periodicals & Publishing category
Product or Service Quality
127 in category
113 in category
Customer service
110 in category
94 in category
Website
130 in category
102 in category
Price Affordability
153 in category
151 in category

Xlibris and Authorhouse Rating Details

Product or Service Quality
1.6 (182 reviews)
1.8 (100 reviews)
Reviewer's quote

For the next month or so, every time he called, it cost me more money! Since I didn't have the cash, I had to use my credit cards to pay for all the services he talked me into getting, among them, putting the book into book fairs nationally and abroad (so far, three or four have been postponed...

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No one was interested in doing anything about it unless I was prepared to purchase more gimmicky sales product from them and still they would not entertain a reduction in sales price. Every time a 'consultant' called me (and this was often) I was prompted to buy, buy, buy more ways to sell my...

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Customer service
1.5 (182 reviews)
1.6 (107 reviews)
Reviewer's quote

...No replies on the matter, just the usual "mail to the customer service or give us a call"...

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...Poor Customer Service, with poor company policies. This journey has been a learning experience, no doubt. So, please, please, please, don't ever contact or use ArthorHouse..

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Website
1.9 (171 reviews)
2.1 (98 reviews)
Reviewer's quote

I recently renewed my website (www. budhunton. com) and it stopped working about a week or so ago...

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...I have sent two comments to AuthorHouse through their comment page on their website and haven't gotten replies to those, either..

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Price Affordability
1.6 (169 reviews)
1.7 (93 reviews)
Reviewer's quote

...-They conveniently left out the total price of their advertising fees while I was getting set up. Thousands and thousands and thousands of dollars for Facebook ads, yeah no thanks. -They are RELENTLESS with their upselling phone calls...

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Promise of great success, bad editing was done, they are great story teller's will promise everything, then hit you with a huge price, my book was way over priced, nobody wants to buy a unknown book for that price, I was told that all I had to do was pay more money, my book is waiting in Hollywood...

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Xlibris and Authorhouse Pros and Cons

Pros
  • Ripp off
  • Published book
  • Getting the book published
  • Cover of my book
  • Very unsatisfied
  • Good final product
Cons
  • Poor customer service
  • Give you the run around
  • Unresponsive to customer needs after they got your money
  • Fact that they misled me
  • Fact that they were evasive
  • Aggressive marketing services associates

Xlibris and Authorhouse Most Positive Reviews

Top rated reviews
5

I don't know why all the negative reviews on here. I've had nothing but good happen to my anthology titled Xtoriez. I...

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5

I wrote a book (I was didn't know what I was doing).
They worked with me, my only problem was thier word check, I'm th...

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5

What am I supposed to do I paid them to publish the book. Then they use hardball tactics to get me to sign up for...

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5

I publish 3 book with authorhouse and I enjoy it. My books turn out Okay. I give authorhouse 4 / 5 stars. You always...

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Xlibris and Authorhouse Most Critical Reviews

Lowest rated reviews
1

I signed a contract with Xlibris (subsidiary to Author Solutions) in November ’13 for:
Editing, Interior Design, Exterio...

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1

They provide bad service ..they own my grandma 9 years worth of royalties and will not pay her.... They deliberately man...

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1

I had my book published with Xlibris - a subsidiary of Author Solutions. $4000 for the full package: i did editing (the...

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1

I am willing to go on TV about this. I spent over 2k to get my book published. No royalties. Emails quickly dried up...

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Xlibris and Authorhouse Latest Reviews

Recent published reviews
1

Please add me to the Lawsuit and also tell me how I can republish my book also. My emails is Lindbergh06@gmail.com...

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1.1

I was led to believe that this was a UK company. Only when they had my money did it transpire that all was handled by...

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No votes

Well my review of the situation is how much time I put in to making this work I typed every line that I originally...

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3

My book has been priced much too high and therefore is not selling

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Xlibris and Authorhouse Products and Services

Most reviewed product and services
  • Xlibris Publishing Service (301 reviews)
  • Xlibris Customer Care (45 reviews)
  • Xlibris Book (27 reviews)
  • Authorhouse Publishing Service (221 reviews)
  • Authorhouse Customer Care (21 reviews)