PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Xlibris and Authorhouse as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Xlibris
Authorhouse

Xlibris and Authorhouse Overview

Total reviews
515
409
Company responses
0
0
Issues resolved
1
2

Xlibris was first mentioned on PissedConsumer on Dec 17, 2010 and since then this brand received 515 reviews. It is 106 reviews more than Authorhouse received since Mar 4, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Xlibris customer support team and Authorhouse customer service.

Xlibris and Authorhouse Consumer Ratings

Rank
135 out of 622 in Periodicals & Publishing category
112 out of 622 in Periodicals & Publishing category
Product or Service Quality
106 in category
92 in category
Customer service
92 in category
77 in category
Website
106 in category
82 in category

According to consumer ratings and reviews, Authorhouse ranks 23 points higher in the Periodicals & Publishing category than Xlibris. People gave Xlibris 1.6 stars for Product or Service Quality criterion in Periodicals & Publishing category and it is 103 points higher than the worst rated brand in this category. At the same time, Authorhouse was rated 1.8 stars for Product or Service Quality criterion in this category and it is 117 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Authorhouse has a higher rating than Xlibris. Regarding Website criterion, consumers gave Xlibris 1.9 stars and it is 50% worse than other in category. Authorhouse however was rated 2.1 stars and it is 61% greater than other in category.

Xlibris and Authorhouse Rating Details

Product or Service Quality
1.6 (169 reviews)
1.8 (91 reviews)
Reviewer's quote

They have this out of space marketing Consultant specialist Victoria Fox hat will worry the heck out of you trying to offer by extra products that do not apply to your book at all!!!! She/He never ever remembered the amount of lie he/she has stated to you previously!!!! Shame on this company...

PissedConsumer1727750

I am extremely disappointed and enraged with this company, especially with one of their associates -April. This company does not accept paypal as a payment method, but they should realise that asking for credit card details for a $1000 is a lot they are asking from a customer. Everybody uses paypal...

neha
Customer service
1.5 (167 reviews)
1.6 (98 reviews)
Reviewer's quote

I was mislead by this company they wanted me to change the characters names due to copy right permission from each individual...I did change the names to hide their identities...then they wanted me to rewrite my book in a third person.I told them on the 3rd day to refund my money payment of...

Russell m

...Poor Customer Service, with poor company policies. This journey has been a learning experience, no doubt. So, please, please, please, don't ever contact or use ArthorHouse..

Shirley W
Website
1.9 (159 reviews)
2.1 (90 reviews)
Reviewer's quote

...against Xlibris I launched my book with them 2011 and it is not what I wanted the book was not done right and I have asked them to remove my book from all the website but they still have not done so there are huge mistakes on their half and I am not happy at all. They want to charge me for resubmission fee I pay almost $800- $2000 plus marketing fees. I have not made one sale I have a rewrite ...

Ebone

...I have sent two comments to AuthorHouse through their comment page on their website and haven't gotten replies to those, either..

Abigail W

Xlibris and Authorhouse Pros and Cons

Pros
  • Ripp off
  • Published book
  • Getting the book published
  • Very unsatisfied
  • Good final product
  • Didnt get this far
Cons
  • Unresponsive to customer needs after they got your money
  • Unprofessional service
  • Poor customer service
  • Fact that they misled me
  • Fact that they were evasive
  • Misled me

Xlibris and Authorhouse Most Positive Reviews

Top rated reviews
5

I don't know why all the negative reviews on here. I've had nothing but good happen to my anthology titled Xtoriez. I...

5

I wrote a book (I was didn't know what I was doing).
They worked with me, my only problem was thier word check, I'm th...

Xlibris and Authorhouse Most Critical Reviews

Lowest rated reviews
1

I signed a contract with Xlibris (subsidiary to Author Solutions) in November ’13 for:
Editing, Interior Design, Exterio...

1

They provide bad service ..they own my grandma 9 years worth of royalties and will not pay her.... They deliberately man...

Xlibris and Authorhouse Latest Reviews

Recent published reviews
1

Author's run and hide from this company Xlibris!!!!. I had my first book published in June 2019. I had over 86,000...

Read all 515 reviews

My name is Loah Nazareno Lindo the Author of- Visions, Hope, and Glory my book was published on January 25th of...

Read all 409 reviews

Xlibris and Authorhouse Products and Services

Most reviewed product and services
  • Xlibris Publishing Service (292 reviews)
  • Xlibris Customer Care (43 reviews)
  • Xlibris Book (25 reviews)
  • Authorhouse Publishing Service (216 reviews)
  • Authorhouse Customer Care (19 reviews)