PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Xlibris and Authorhouse as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Xlibris
Authorhouse

Xlibris and Authorhouse Overview

Total reviews 546 429
Company responses 0 0
Issues resolved 1 2

Xlibris and Authorhouse Consumer Ratings

Rank
178 out of 502 in Periodicals & Publishing category
162 out of 502 in Periodicals & Publishing category
Customer service
115 in category
100 in category
Product or Service Quality
138 in category
123 in category
Website
140 in category
118 in category
Price Affordability
170 in category
165 in category

Xlibris and Authorhouse Rating Details

Customer service
1.5 (188 reviews)
1.6 (112 reviews)
Reviewer's quote

...No replies on the matter, just the usual "mail to the customer service or give us a call"...

Read full review

...Poor Customer Service, with poor company policies. This journey has been a learning experience, no doubt. So, please, please, please, don't ever contact or use ArthorHouse..

Read full review
Product or Service Quality
1.6 (186 reviews)
1.7 (104 reviews)
Reviewer's quote

...I had to pay for that service, it sounded like almost sure thing. In all fairness I must say Xlibris did an outstanding job on the jacket of my book. But I don't want anymore to do with them..

Read full review

No one was interested in doing anything about it unless I was prepared to purchase more gimmicky sales product from them and still they would not entertain a reduction in sales price. Every time a 'consultant' called me (and this was often) I was prompted to buy, buy, buy more ways to sell my...

Read full review
Website
1.9 (176 reviews)
2 (101 reviews)
Reviewer's quote

I recently renewed my website (www. budhunton. com) and it stopped working about a week or so ago...

Read full review

...I have sent two comments to AuthorHouse through their comment page on their website and haven't gotten replies to those, either..

Read full review
Price Affordability
1.6 (175 reviews)
1.7 (97 reviews)
Reviewer's quote

So far, I paid over $10,000 for these services! About two weeks ago, I received another call from Tony McMillan, trying to offer me yet another service at a price, of course, which I informed him that I was not going to pay for anything else because I was flat broke! At present, one copy of my book...

Read full review

Promise of great success, bad editing was done, they are great story teller's will promise everything, then hit you with a huge price, my book was way over priced, nobody wants to buy a unknown book for that price, I was told that all I had to do was pay more money, my book is waiting in Hollywood...

Read full review

Xlibris and Authorhouse Pros and Cons

Pros
  • Ripp off
  • Published book
  • Getting the book published
  • Very unsatisfied
  • Cover of my book
  • Were very nice to me before i sent the manuscript in
Cons
  • Poor customer service
  • Give you the run around
  • Unresponsive to customer needs after they got your money
  • Fact that they misled me
  • Fact that they were evasive
  • Aggressive marketing services associates

Xlibris and Authorhouse Most Positive Reviews

Top rated reviews
5

I don't know why all the negative reviews on here. I've had nothing but good happen to my anthology titled Xtoriez. I...

Read full review
5

I wrote a book (I was didn't know what I was doing).
They worked with me, my only problem was thier word check, I'm th...

Read full review
5

What am I supposed to do I paid them to publish the book. Then they use hardball tactics to get me to sign up for...

Read full review
5

I publish 3 book with authorhouse and I enjoy it. My books turn out Okay. I give authorhouse 4 / 5 stars. You always...

Read full review

Xlibris and Authorhouse Most Critical Reviews

Lowest rated reviews
1

I signed a contract with Xlibris (subsidiary to Author Solutions) in November ’13 for:
Editing, Interior Design, Exterio...

Read full review
1

They provide bad service ..they own my grandma 9 years worth of royalties and will not pay her.... They deliberately man...

Read full review
1

I had my book published with Xlibris - a subsidiary of Author Solutions. $4000 for the full package: i did editing (the...

Read full review
1

I am willing to go on TV about this. I spent over 2k to get my book published. No royalties. Emails quickly dried up...

Read full review

Xlibris and Authorhouse Latest Reviews

Recent published reviews
No votes

You know it is crazy when a company takes my money and doesn't respond in any sort of way... all my information is up...

Read full review
1

This company is an absolute scam. Yes, they printed my book but made a shoddy mess out of it. In some cases, parts of...

Read full review
1

I tell you, that you have a way to try and cover the wrong that you do to people.... out of 8 stories you publish one...

Read full review
No votes

They did not explain all the details at the time I engaged them. After the initial acceptance of my manuscript, every...

Read full review

Xlibris and Authorhouse Products and Services

Most reviewed product and services
  • Xlibris Publishing Service (303 reviews)
  • Xlibris Book (27 reviews)
  • Xlibris Platinum Publishing Service (6 reviews)
  • Authorhouse Publishing Service (223 reviews)