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Authorhouse

1.7
?

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  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 379 TOTAL REVIEWS
Rank
104 out of 573
in Periodicals & Publishing category
Rating Details
Customer service
Product or Service Quality
Website
Price Affordability
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    4
  • SUCCESSFUL
    100%
  • AVG CALL DURATION
    06:02
  • ISSUES RESOLVED
    50%
Top Products and Services
1.9
205 reviews
2.4
16 reviews
No votes
2 reviews

Xlibris

1.7
?

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  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 483 TOTAL REVIEWS
Rank
107 out of 573
in Periodicals & Publishing category
Rating Details
Customer service
Product or Service Quality
Website
Price Affordability
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    8
  • SUCCESSFUL
    100%
  • AVG CALL DURATION
    09:20
  • ISSUES RESOLVED
    33%
Top Products and Services
1.5
247 reviews
1.5
32 reviews
1.4
28 reviews

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ianmac1949
#1665565

They're all part of the same scam under the umbrella of Author Solutions.. Authorhouse, Trafford, X.Libris, iUniverse, Author Learning Center, WordClay, Balboa Press, - same thing...same people.

The following i s a transcript report from a member of staff:- Please permit me to give you an overview of the sales and production process- the way I know it best. To be clear, let's start with a little bit of history. Before it became as Author Solutions, it started as Xlibris Publishing as later acquired when Authorhouse and iUniverse merged and "transfered" some of their operations to the Philippines. When I first joined the team, some years ago, the hiring and recruitment was excellent to say the least.

There were criteria that needed to be met before one will be considered as a candidate for production/sales/marketing/support position. Management and senior staff were directly involved in the training and development of the staff and morale was high. The AIM at that stage really was to find books and help authors. It was a happy and content environment until the changes started.

Changes in leadership took the company in a different direction and the mission moved from being a profitable avenue for authors to use, to being a scam to MAKE MONEY- NO MATTER THE COST. The order was to "make Author Solution look profitable at least on paper. Two years later the company was acquired by Penguin Random House EVERYONE was pushed to sell. THE NEW MOTTO became SELL SELL SELL !

Publishing and marketing consultants were given sales targets to be met or be FIRED. This was the start of their FALL DIRTY TRICKS WERE EMPLOYED with TACIT APPROVAL from the management. Those who could not stomach duping and lying to their authors were encouraged to leave the company. We were encouraged to “work with the author’s aspirations.” That means let the authors live his or her dream.

It is a known fact that first time authors are gullible and want to have their egos boosted. They easily believe lies about the quality of their writing and can be duped to go beyond their personal budgets with just the right amount of flattery. Sales agents and marketing consultants are trained and encouraged to capitalize on that mind set. We continuously hear of VALID complaints from the authors- from unpaid royalties, to overpriced books, to unfulfilled marketing material deliveries...TO USELESS AND WORTHLESS marketing packages.

All at the expense of the author, by taking advantage of the level of vulnerability. It has been psychologically calculated and tested. Instructions in training, is to “Get as much out of the author as you can. It’s easy pickings”..

These are instructions and given to staff in training. If they show signs of resistance or reluctance to become part of this fleecing process (for which they are well paid), they fail the training course and consequently will not be employed. DO YOU KNOW HOW MUCH IT COST TO PRINT BOOK? for a black and white book- it is just under 3USD ( 90- 900 pages softbound ) and we sell it for staggering 15USD- 23USD per book?

Sales staff are instructed to sell printing deals to authors on the pretence that they will be distributed and marketed in the massive American market. But once the books are printed they go into storage and the irate author usually demands that the bo Now the sad part. They are just hiring "sales people" even those who have no interest in books, or publishing and with no experience in the industry. They are good salespeople used by the evil management.

BLAME it on the leaders. Some directors...try to talk to a director- and definitely- she will show you how in adept the knowledge is about publishing.

VP's left the company, directors, managers because they feel guilty.... Authorhouse, Trafford, X.Libris, iUniverse, Author Learning Center, WordClay, Balboa Press, - same thing...same people.

Anonymous
#1652058

Author House and Xlibris are both vanity publishing houses within the group of Author Solutions. There is no difference apart from t5he name, which is a scam in itself. Even their telephone numbers are the same.

AloofZorse
#1598013

Any company would be better than Xlibris. I cannot believe how hopeless they are with everything.

Editing, communication, refunds. So dodgey.

Never go near Xlibris. They take your money and do not give it back, even when they have stuffed up your manuscript.

Anonymous
to AloofZorse #1643489

Stay away from Xlibris period. They did not publish my book and kept my $199.00.

Anonymous
#1571002

They are equally both terrible even though i have never used Authorhouse. They are both owned by Author Solutions in Indiana.

A company that says you can only sue them by arbitration and that you can't show up in court in their contract. Author Solutions owns hundreds of these low-life book companies that are scamming the public and milking innocent people's money!

Anonymous
#1506418

I am surprised the commerce commission lets these fraudulent they should both be closed down

Anonymous
#1506120

Xlibris and Authorhouse are both owned by Author Solutions. Author Solutions is a professional SCAMMING corporation that is getting away with murder!!!!!!!!!!!!!!!!!

Anonymous
#1490064

It was Xlibris telemarketers who bombarded me with constant phones calls with all types of solicitations which are supposed to take my book to the next level of epic sales, according to their sale pitches. Authorhouse is affiliated or owned by Xlibris which I don't know much about, thus it seems Xlibris is in charge of the latter & running the scam show. So, I dis-advise any author to thoroughly read their bad reviews before giving them business.

Anonymous
to Joseph Gomes #1506121

It is Author Solutions that owns both of these book companies and they own several more both in the U.S. and abroad.They are a professional SCAMMING corporation that is getting away with murder!!!!!They figured out a way to beat the system!!!!!!!

Pegases
#1308171

I don't know anything about Xlibris but if they are related to AuthorHouse in any way I would not use them.

AuthorHouse is a thoroughly dishonest company. You cannot believe a thing any of their representatives say.

As for the Better Business Bureau's (BBB's) A+ grading - what planet is BBB living on? I complained via BBB and received no help whatsoever.

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