PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Authorhouse and Xlibris as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Authorhouse
Xlibris

Authorhouse and Xlibris Overview

Total reviews 431 552
Company responses 0 0
Issues resolved 2 1

Authorhouse and Xlibris Consumer Ratings

Rank
168 out of 497 in Periodicals & Publishing category
183 out of 497 in Periodicals & Publishing category
Customer service
106 in category
119 in category
Product or Service Quality
127 in category
140 in category
Website
117 in category
141 in category
Price Affordability
170 in category
174 in category

Authorhouse and Xlibris Rating Details

Customer service
1.6 (114 reviews)
1.5 (194 reviews)
Reviewer's quote

...Poor Customer Service, with poor company policies. This journey has been a learning experience, no doubt. So, please, please, please, don't ever contact or use ArthorHouse..

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TheyI accepted to VIP deal and paid the first period but i did not sign any contract and i am waiting for the refund why is it so hard for the refund it shouldn't be this hard customer service is awful because our need is not cared if we want refund..

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Product or Service Quality
1.7 (104 reviews)
1.6 (192 reviews)
Reviewer's quote

No one was interested in doing anything about it unless I was prepared to purchase more gimmicky sales product from them and still they would not entertain a reduction in sales price. Every time a 'consultant' called me (and this was often) I was prompted to buy, buy, buy more ways to sell my...

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As far as quality goes, the books were well done and the process was reasonably smooth, I was satisfied. But after that, it seems clear that Xlibris is primarily interested in getting more money out of me, through frequent calls about me purchasing more of my books, or worse, Marketing services...

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Website
2 (103 reviews)
1.9 (181 reviews)
Reviewer's quote

...I have sent two comments to AuthorHouse through their comment page on their website and haven't gotten replies to those, either..

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I recently renewed my website (www. budhunton. com) and it stopped working about a week or so ago...

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Price Affordability
1.7 (99 reviews)
1.6 (180 reviews)
Reviewer's quote

Promise of great success, bad editing was done, they are great story teller's will promise everything, then hit you with a huge price, my book was way over priced, nobody wants to buy a unknown book for that price, I was told that all I had to do was pay more money, my book is waiting in Hollywood...

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So far, I paid over $10,000 for these services! About two weeks ago, I received another call from Tony McMillan, trying to offer me yet another service at a price, of course, which I informed him that I was not going to pay for anything else because I was flat broke! At present, one copy of my book...

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Authorhouse and Xlibris Pros and Cons

Pros
  • Very unsatisfied
  • Cover of my book
  • Were very nice to me before i sent the manuscript in
  • Ripp off
  • Published book
  • Getting the book published
Cons
  • Fact that they misled me
  • Fact that they were evasive
  • Aggressive marketing services associates
  • Poor customer service
  • Give you the run around
  • Unresponsive to customer needs after they got your money

Authorhouse and Xlibris Most Positive Reviews

Top rated reviews
5

I wrote a book (I was didn't know what I was doing).
They worked with me, my only problem was thier word check, I'm th...

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5

I don't know why all the negative reviews on here. I've had nothing but good happen to my anthology titled Xtoriez. I...

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5

I publish 3 book with authorhouse and I enjoy it. My books turn out Okay. I give authorhouse 4 / 5 stars. You always...

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5

What am I supposed to do I paid them to publish the book. Then they use hardball tactics to get me to sign up for...

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Authorhouse and Xlibris Most Critical Reviews

Lowest rated reviews
1

They provide bad service ..they own my grandma 9 years worth of royalties and will not pay her.... They deliberately man...

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1

I signed a contract with Xlibris (subsidiary to Author Solutions) in November ’13 for:
Editing, Interior Design, Exterio...

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1

I am willing to go on TV about this. I spent over 2k to get my book published. No royalties. Emails quickly dried up...

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1

I had my book published with Xlibris - a subsidiary of Author Solutions. $4000 for the full package: i did editing (the...

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Authorhouse and Xlibris Latest Reviews

Recent published reviews
1

I found that the company took $2475 of my money for two children's books. I asked for a refund after the first book was...

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1.2

My book "REPARATIONS FOR SLAVERY AND DISENFRANCHISEMENT TO AFRICAN AMERICANS:FOUR HUNDRED YEARS" by Gene A. Brown was...

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1

Charged for publishing and distribution to the sum of $1,000.00,wasn't published wasn't distributed at the end of 7...

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1

TheyI accepted to VIP deal and paid the first period but i did not sign any contract and i am waiting for the refund
why...

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Authorhouse and Xlibris Products and Services

Most reviewed product and services
  • Authorhouse Publishing Service (224 reviews)
  • Xlibris Publishing Service (304 reviews)
  • Xlibris Book (27 reviews)
  • Xlibris Premium Publishing Service (8 reviews)