PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Authorhouse and Xlibris as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Authorhouse and Xlibris Overview

Total reviews
Company responses
Issues resolved

Xlibris was first mentioned on PissedConsumer on Dec 17, 2010 and since then this brand received 515 reviews. It is 106 reviews more than Authorhouse received since Mar 4, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Authorhouse customer support team and Xlibris customer service.

Authorhouse and Xlibris Consumer Ratings

112 out of 624 in Periodicals & Publishing category
135 out of 624 in Periodicals & Publishing category
Customer service
77 in category
91 in category
Product or Service Quality
91 in category
105 in category
82 in category
106 in category

According to consumer ratings and reviews, Authorhouse ranks 23 points higher in the Periodicals & Publishing category than Xlibris. People gave Authorhouse 1.6 stars for Customer service criterion in Periodicals & Publishing category and it is 155 points higher than the worst rated brand in this category. At the same time, Xlibris was rated 1.5 stars for Customer service criterion in this category and it is 141 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Authorhouse has a higher rating than Xlibris. Regarding Website criterion, consumers gave Authorhouse 2.1 stars and it is 65% greater than other in category. Xlibris however was rated 1.9 stars and it is 54% greater than other in category.

Authorhouse and Xlibris Rating Details

Customer service
1.6 (98 reviews)
1.5 (167 reviews)
Reviewer's quote

...company does not accept paypal as a payment method, but they should realise that asking for credit card details for a $1000 is a lot they are asking from a customer. Everybody uses paypal in America! I wanted to cancel my ALC subscription or otherwise I would be charged $9. 99 every month for something I did not...


I was mislead by this company they wanted me to change the characters names due to copy right permission from each individual...I did change the names to hide their identities...then they wanted me to rewrite my book in a third person.I told them on the 3rd day to refund my money payment of...

Russell m
Product or Service Quality
1.8 (91 reviews)
1.6 (169 reviews)
Reviewer's quote

...Their product is professionally printed. 2. You must hire your own editor and proof your book over and over before submitting...


They have this out of space marketing Consultant specialist Victoria Fox hat will worry the heck out of you trying to offer by extra products that do not apply to your book at all!!!! She/He never ever remembered the amount of lie he/she has stated to you previously!!!! Shame on this company...

2.1 (90 reviews)
1.9 (159 reviews)
Reviewer's quote

...I have sent two comments to AuthorHouse through their comment page on their website and haven't gotten replies to those, either..

Abigail W

...against Xlibris I launched my book with them 2011 and it is not what I wanted the book was not done right and I have asked them to remove my book from all the website but they still have not done so there are huge mistakes on their half and I am not happy at all. They want to charge me for resubmission fee I pay almost $800- $2000 plus marketing fees. I have not made one sale I have a rewrite ...


Authorhouse and Xlibris Pros and Cons

  • Very unsatisfied
  • Good final product
  • Didnt get this far
  • Ripp off
  • Published book
  • Getting the book published
  • Fact that they misled me
  • Fact that they were evasive
  • Misled me
  • Unresponsive to customer needs after they got your money
  • Unprofessional service
  • Poor customer service

Authorhouse and Xlibris Most Positive Reviews

Top rated reviews

I wrote a book (I was didn't know what I was doing).
They worked with me, my only problem was thier word check, I'm th...


I don't know why all the negative reviews on here. I've had nothing but good happen to my anthology titled Xtoriez. I...

Authorhouse and Xlibris Most Critical Reviews

Lowest rated reviews

They provide bad service ..they own my grandma 9 years worth of royalties and will not pay her.... They deliberately man...


I signed a contract with Xlibris (subsidiary to Author Solutions) in November ’13 for:
Editing, Interior Design, Exterio...

Authorhouse and Xlibris Latest Reviews

Recent published reviews

My name is Loah Nazareno Lindo the Author of- Visions, Hope, and Glory my book was published on January 25th of...

Read all 409 reviews

Author's run and hide from this company Xlibris!!!!. I had my first book published in June 2019. I had over 86,000...

Read all 515 reviews

Authorhouse and Xlibris Products and Services

Most reviewed product and services
  • Authorhouse Publishing Service (216 reviews)
  • Authorhouse Customer Care (19 reviews)
  • Xlibris Publishing Service (292 reviews)
  • Xlibris Customer Care (43 reviews)
  • Xlibris Book (25 reviews)