PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Authorhouse and Xlibris as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Authorhouse
Xlibris

Authorhouse and Xlibris Overview

Total reviews 426 546
Company responses 0 0
Issues resolved 2 1

Authorhouse and Xlibris Consumer Ratings

Rank
154 out of 489 in Periodicals & Publishing category
173 out of 489 in Periodicals & Publishing category
Customer service
94 in category
110 in category
Product or Service Quality
116 in category
130 in category
Website
108 in category
128 in category
Price Affordability
155 in category
158 in category

Authorhouse and Xlibris Rating Details

Customer service
1.6 (110 reviews)
1.5 (188 reviews)
Reviewer's quote

...Poor Customer Service, with poor company policies. This journey has been a learning experience, no doubt. So, please, please, please, don't ever contact or use ArthorHouse..

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...No replies on the matter, just the usual "mail to the customer service or give us a call"...

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Product or Service Quality
1.7 (102 reviews)
1.6 (186 reviews)
Reviewer's quote

No one was interested in doing anything about it unless I was prepared to purchase more gimmicky sales product from them and still they would not entertain a reduction in sales price. Every time a 'consultant' called me (and this was often) I was prompted to buy, buy, buy more ways to sell my...

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...I had to pay for that service, it sounded like almost sure thing. In all fairness I must say Xlibris did an outstanding job on the jacket of my book. But I don't want anymore to do with them..

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Website
2.1 (99 reviews)
1.9 (176 reviews)
Reviewer's quote

...I have sent two comments to AuthorHouse through their comment page on their website and haven't gotten replies to those, either..

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I recently renewed my website (www. budhunton. com) and it stopped working about a week or so ago...

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Price Affordability
1.6 (95 reviews)
1.6 (175 reviews)
Reviewer's quote

Promise of great success, bad editing was done, they are great story teller's will promise everything, then hit you with a huge price, my book was way over priced, nobody wants to buy a unknown book for that price, I was told that all I had to do was pay more money, my book is waiting in Hollywood...

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So far, I paid over $10,000 for these services! About two weeks ago, I received another call from Tony McMillan, trying to offer me yet another service at a price, of course, which I informed him that I was not going to pay for anything else because I was flat broke! At present, one copy of my book...

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Authorhouse and Xlibris Pros and Cons

Pros
  • Cover of my book
  • Very unsatisfied
  • Good final product
  • Ripp off
  • Published book
  • Getting the book published
Cons
  • Fact that they misled me
  • Fact that they were evasive
  • Aggressive marketing services associates
  • Poor customer service
  • Give you the run around
  • Unresponsive to customer needs after they got your money

Authorhouse and Xlibris Most Positive Reviews

Top rated reviews
5

I wrote a book (I was didn't know what I was doing).
They worked with me, my only problem was thier word check, I'm th...

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5

I don't know why all the negative reviews on here. I've had nothing but good happen to my anthology titled Xtoriez. I...

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5

I publish 3 book with authorhouse and I enjoy it. My books turn out Okay. I give authorhouse 4 / 5 stars. You always...

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5

What am I supposed to do I paid them to publish the book. Then they use hardball tactics to get me to sign up for...

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Authorhouse and Xlibris Most Critical Reviews

Lowest rated reviews
1

They provide bad service ..they own my grandma 9 years worth of royalties and will not pay her.... They deliberately man...

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1

I signed a contract with Xlibris (subsidiary to Author Solutions) in November ’13 for:
Editing, Interior Design, Exterio...

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1

I am willing to go on TV about this. I spent over 2k to get my book published. No royalties. Emails quickly dried up...

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1

I had my book published with Xlibris - a subsidiary of Author Solutions. $4000 for the full package: i did editing (the...

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Authorhouse and Xlibris Latest Reviews

Recent published reviews
1

Just asked for some info online and they badgered me with phone calls for three weeks as I wasn't ready with a finished...

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No votes

You know it is crazy when a company takes my money and doesn't respond in any sort of way... all my information is up...

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1

My interaction with this business has been horrific. They call a lot to hassle you for money which caused me great...

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1

I tell you, that you have a way to try and cover the wrong that you do to people.... out of 8 stories you publish one...

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Authorhouse and Xlibris Products and Services

Most reviewed product and services
  • Authorhouse Publishing Service (222 reviews)
  • Authorhouse Customer Care (21 reviews)
  • Xlibris Publishing Service (303 reviews)
  • Xlibris Customer Care (45 reviews)
  • Xlibris Book (27 reviews)