PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Authorhouse and Xlibris as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Authorhouse
Xlibris

Authorhouse and Xlibris Overview

Total reviews
409
516
Company responses
0
0
Issues resolved
2
1

Xlibris was first mentioned on PissedConsumer on Dec 17, 2010 and since then this brand received 516 reviews. It is 107 reviews more than Authorhouse received since Mar 4, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Authorhouse customer support team and Xlibris customer service.

Authorhouse and Xlibris Consumer Ratings

Rank
113 out of 598 in Periodicals & Publishing category
136 out of 598 in Periodicals & Publishing category
Customer service
78 in category
91 in category
Product or Service Quality
93 in category
111 in category
Website
85 in category
110 in category

According to consumer ratings and reviews, Authorhouse ranks 23 points higher in the Periodicals & Publishing category than Xlibris. People gave Authorhouse 1.6 stars for Customer service criterion in Periodicals & Publishing category and it is 158 points higher than the worst rated brand in this category. At the same time, Xlibris was rated 1.5 stars for Customer service criterion in this category and it is 145 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Authorhouse has a higher rating than Xlibris. Regarding Website criterion, consumers gave Authorhouse 2.1 stars and it is 64% greater than other in category. Xlibris however was rated 1.9 stars and it is 53% greater than other in category.

Authorhouse and Xlibris Rating Details

Customer service
1.6 (98 reviews)
1.5 (168 reviews)
Reviewer's quote

...Poor Customer Service, with poor company policies. This journey has been a learning experience, no doubt. So, please, please, please, don't ever contact or use ArthorHouse..

Shirley W

...No replies on the matter, just the usual "mail to the customer service or give us a call"...

Angel D
Product or Service Quality
1.8 (91 reviews)
1.6 (169 reviews)
Reviewer's quote

...They steal your royalties, and no service you purchase is worth the thousands they suck out of your pocket..

PissedConsumer1684987

...THEIR CUSTOMER SERVICE IS HORRIFIC..

Brian R
Website
2.1 (90 reviews)
1.9 (159 reviews)
Reviewer's quote

...I have sent two comments to AuthorHouse through their comment page on their website and haven't gotten replies to those, either..

Abigail W

...against Xlibris I launched my book with them 2011 and it is not what I wanted the book was not done right and I have asked them to remove my book from all the website but they still have not done so there are huge mistakes on their half and I am not happy at all. They want to charge me for resubmission fee I pay almost $800- $2000 plus marketing fees. I have not made one sale I have a rewrite ...

Ebone

Authorhouse and Xlibris Pros and Cons

Pros
  • Very unsatisfied
  • Good final product
  • Didnt get this far
  • Ripp off
  • Published book
  • Getting the book published
Cons
  • Fact that they misled me
  • Fact that they were evasive
  • Misled me
  • Unresponsive to customer needs after they got your money
  • Unprofessional service
  • Poor customer service

Authorhouse and Xlibris Most Positive Reviews

Top rated reviews
5

I wrote a book (I was didn't know what I was doing).
They worked with me, my only problem was thier word check, I'm th...

5

I don't know why all the negative reviews on here. I've had nothing but good happen to my anthology titled Xtoriez. I...

Authorhouse and Xlibris Most Critical Reviews

Lowest rated reviews
1

They provide bad service ..they own my grandma 9 years worth of royalties and will not pay her.... They deliberately man...

1

I signed a contract with Xlibris (subsidiary to Author Solutions) in November ’13 for:
Editing, Interior Design, Exterio...

Authorhouse and Xlibris Latest Reviews

Recent published reviews

My name is Loah Nazareno Lindo the Author of- Visions, Hope, and Glory my book was published on January 25th of...

Read all 409 reviews
4.5

I have nothing but GOOD things to say about Xlibris but unfortunately I will be canceling with them. please contact me...

Read all 516 reviews

Authorhouse and Xlibris Products and Services

Most reviewed product and services
  • Authorhouse Publishing Service (216 reviews)
  • Authorhouse Customer Care (19 reviews)
  • Xlibris Publishing Service (297 reviews)
  • Xlibris Customer Care (44 reviews)
  • Xlibris Book (25 reviews)