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Authorhouse

Periodicals & Publishing
  • 2 ISSUES RESOLVED
  • 334 TOTAL REVIEWS
  • $480K CLAIMED LOSSES
  • $5.1K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
  • Very unsatisfied 3
  • Good final product 2
  • Good copies of my book 2
  • Didnt get this far 2
  • Customer services 2

Customers don't like

  • Fact that they were evasive6
  • Fact that they misled me6
  • Fraud mentality5
  • Misled me4
  • Failure to honor contract4
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Xlibris

Periodicals & Publishing
  • 1 ISSUES RESOLVED
  • 401 TOTAL REVIEWS
  • $1.9M CLAIMED LOSSES
  • $12.9K AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
  • Ripp off 5
  • Published book 5
  • Prompt service 4
  • Beginning 4
  • Value of basic publishing package 2

Customers don't like

  • Poor customer service5
  • Given the runaround5
  • Give you the run around5
  • Unresponsive to customer needs after they got your money4
  • Being scammed4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1490064

It was Xlibris telemarketers who bombarded me with constant phones calls with all types of solicitations which are supposed to take my book to the next level of epic sales, according to their sale pitches. Authorhouse is affiliated or owned by Xlibris which I don't know much about, thus it seems Xlibris is in charge of the latter & running the scam show. So, I dis-advise any author to thoroughly read their bad reviews before giving them business.

Pegases
#1308171

I don't know anything about Xlibris but if they are related to AuthorHouse in any way I would not use them.

AuthorHouse is a thoroughly dishonest company. You cannot believe a thing any of their representatives say.

As for the Better Business Bureau's (BBB's) A+ grading - what planet is BBB living on? I complained via BBB and received no help whatsoever.