PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Iuniverse and Authorhouse as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Iuniverse
Authorhouse

Iuniverse and Authorhouse Overview

Total reviews
141
411
Company responses
0
0
Issues resolved
0
2

Authorhouse was first mentioned on PissedConsumer on Mar 4, 2008 and since then this brand received 411 reviews. It is 270 reviews more than Iuniverse received since Aug 7, 2008.

Iuniverse and Authorhouse Consumer Ratings

Rank
128 out of 599 in Periodicals & Publishing category
117 out of 599 in Periodicals & Publishing category
Product or Service Quality
98 in category
95 in category
Customer service
91 in category
77 in category
Website
114 in category
86 in category

According to consumer ratings and reviews, Authorhouse ranks 11 points higher in the Periodicals & Publishing category than Iuniverse. People gave Iuniverse 1.7 stars for Product or Service Quality criterion in Periodicals & Publishing category and it is 116 points higher than the worst rated brand in this category. At the same time, Authorhouse was rated 1.8 stars for Product or Service Quality criterion in this category and it is 119 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Authorhouse has a higher rating than Iuniverse. Regarding Website criterion, consumers gave Iuniverse 1.9 stars and it is 53% worse than other in category. Authorhouse however was rated 2.1 stars and it is 60% greater than other in category.

Iuniverse and Authorhouse Rating Details

Product or Service Quality
1.7 (46 reviews)
1.8 (93 reviews)
Reviewer's quote

...That one is so irritated with our service he's just terminated his contract and going over to another publisher instead. Who? His face is going red as he tries to suppress his laughter. Xlibris...

PissedConsumer1741701

...They steal your royalties, and no service you purchase is worth the thousands they suck out of your pocket..

PissedConsumer1684987
Customer service
1.5 (45 reviews)
1.6 (100 reviews)
Reviewer's quote

...Just like their comments to this complaint not a customer service response a smart allek who has obviously cashed the check already. I have nothing good to say about I Universe but would strongly suggest you go with someone else, anyone else. Read other complaints about this company...

PissedConsumer1164660

...Poor Customer Service, with poor company policies. This journey has been a learning experience, no doubt. So, please, please, please, don't ever contact or use ArthorHouse..

Shirley W
Website
1.9 (44 reviews)
2.1 (92 reviews)
Reviewer's quote

...They have been charging me for everything from editing, to marketing, to making me a website. They charged me for cover art, promising an artist to make me what I needed and get me a site of copyright-free pictures to choose from. I lost my job after my car and my wifes car broke down...

Logan S

...I have sent two comments to AuthorHouse through their comment page on their website and haven't gotten replies to those, either..

Abigail W

Iuniverse and Authorhouse Pros and Cons

Pros
  • Design of my book
  • Contact person
  • Original promises that they eventually failed to fulfill
  • Very unsatisfied
  • Good final product
  • Didnt get this far
Cons
  • Force contract
  • I universe
  • Poor communicaiton
  • Fact that they misled me
  • Fact that they were evasive
  • Misled me

Iuniverse and Authorhouse Most Positive Reviews

Top rated reviews
5

The companies a *** joke, they purposely talked fast over the numbers and with normal words they talked average speed,...

5

I wrote a book (I was didn't know what I was doing).
They worked with me, my only problem was thier word check, I'm th...

Iuniverse and Authorhouse Most Critical Reviews

Lowest rated reviews
1

I can't even begin to tell you of their shake down process without my blood boiling. I did two books with iUniverse....

1

They provide bad service ..they own my grandma 9 years worth of royalties and will not pay her.... They deliberately man...

Iuniverse and Authorhouse Latest Reviews

Recent published reviews

I wrote a short read book titled "The Day God Wore A Hardhat". This book is my baby, it was a labor of love and very...

Read all 141 reviews
1.1

Unresolved case of two years non-payment of royalties! They simply contacted me if I'm going to buy more books from...

Read all 411 reviews

Iuniverse and Authorhouse Products and Services

Most reviewed product and services
  • Iuniverse Publishing Service (59 reviews)
  • Iuniverse Customer Care (8 reviews)
  • Iuniverse Publicity Service (2 reviews)
  • Authorhouse Publishing Service (216 reviews)
  • Authorhouse Customer Care (20 reviews)