PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Authorhouse and Iuniverse as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Authorhouse
Iuniverse

Authorhouse and Iuniverse Overview

Total reviews
411
141
Company responses
0
0
Issues resolved
2
0

Authorhouse was first mentioned on PissedConsumer on Mar 4, 2008 and since then this brand received 411 reviews. It is 270 reviews more than Iuniverse received since Aug 7, 2008.

Authorhouse and Iuniverse Consumer Ratings

Rank
117 out of 600 in Periodicals & Publishing category
128 out of 600 in Periodicals & Publishing category
Customer service
78 in category
91 in category
Product or Service Quality
95 in category
98 in category
Website
87 in category
115 in category

According to consumer ratings and reviews, Authorhouse ranks 11 points higher in the Periodicals & Publishing category than Iuniverse. People gave Authorhouse 1.6 stars for Customer service criterion in Periodicals & Publishing category and it is 159 points higher than the worst rated brand in this category. At the same time, Iuniverse was rated 1.5 stars for Customer service criterion in this category and it is 146 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Authorhouse has a higher rating than Iuniverse. Regarding Website criterion, consumers gave Authorhouse 2.1 stars and it is 63% greater than other in category. Iuniverse however was rated 1.9 stars and it is 51% greater than other in category.

Authorhouse and Iuniverse Rating Details

Customer service
1.6 (100 reviews)
1.5 (45 reviews)
Reviewer's quote

...Poor Customer Service, with poor company policies. This journey has been a learning experience, no doubt. So, please, please, please, don't ever contact or use ArthorHouse..

Shirley W

...Just like their comments to this complaint not a customer service response a smart allek who has obviously cashed the check already. I have nothing good to say about I Universe but would strongly suggest you go with someone else, anyone else. Read other complaints about this company...

PissedConsumer1164660
Product or Service Quality
1.8 (93 reviews)
1.7 (46 reviews)
Reviewer's quote

...They steal your royalties, and no service you purchase is worth the thousands they suck out of your pocket..

PissedConsumer1684987

...That one is so irritated with our service he's just terminated his contract and going over to another publisher instead. Who? His face is going red as he tries to suppress his laughter. Xlibris...

PissedConsumer1741701
Website
2.1 (92 reviews)
1.9 (44 reviews)
Reviewer's quote

...I have sent two comments to AuthorHouse through their comment page on their website and haven't gotten replies to those, either..

Abigail W

...They have been charging me for everything from editing, to marketing, to making me a website. They charged me for cover art, promising an artist to make me what I needed and get me a site of copyright-free pictures to choose from. I lost my job after my car and my wifes car broke down...

Logan S

Authorhouse and Iuniverse Pros and Cons

Pros
  • Very unsatisfied
  • Good final product
  • Didnt get this far
  • Design of my book
  • Contact person
  • Original promises that they eventually failed to fulfill
Cons
  • Fact that they misled me
  • Fact that they were evasive
  • Misled me
  • Force contract
  • I universe
  • Poor communicaiton

Authorhouse and Iuniverse Most Positive Reviews

Top rated reviews
5

I wrote a book (I was didn't know what I was doing).
They worked with me, my only problem was thier word check, I'm th...

5

The companies a *** joke, they purposely talked fast over the numbers and with normal words they talked average speed,...

Authorhouse and Iuniverse Most Critical Reviews

Lowest rated reviews
1

They provide bad service ..they own my grandma 9 years worth of royalties and will not pay her.... They deliberately man...

1

I can't even begin to tell you of their shake down process without my blood boiling. I did two books with iUniverse....

Authorhouse and Iuniverse Latest Reviews

Recent published reviews
1.1

Unresolved case of two years non-payment of royalties! They simply contacted me if I'm going to buy more books from...

Read all 411 reviews

I wrote a short read book titled "The Day God Wore A Hardhat". This book is my baby, it was a labor of love and very...

Read all 141 reviews

Authorhouse and Iuniverse Products and Services

Most reviewed product and services
  • Authorhouse Publishing Service (216 reviews)
  • Authorhouse Customer Care (20 reviews)
  • Iuniverse Publishing Service (59 reviews)
  • Iuniverse Customer Care (8 reviews)
  • Iuniverse Publicity Service (2 reviews)