PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Authorhouse and Iuniverse as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Authorhouse
Iuniverse

Authorhouse and Iuniverse Overview

Total reviews
409
139
Company responses
0
0
Issues resolved
2
0

Authorhouse was first mentioned on PissedConsumer on Mar 4, 2008 and since then this brand received 409 reviews. It is 270 reviews more than Iuniverse received since Aug 7, 2008.

Authorhouse and Iuniverse Consumer Ratings

Rank
112 out of 622 in Periodicals & Publishing category
121 out of 622 in Periodicals & Publishing category
Customer service
77 in category
85 in category
Product or Service Quality
92 in category
93 in category
Website
83 in category
111 in category

According to consumer ratings and reviews, Authorhouse ranks 9 points higher in the Periodicals & Publishing category than Iuniverse. People gave Authorhouse 1.6 stars for Customer service criterion in Periodicals & Publishing category and it is 156 points higher than the worst rated brand in this category. At the same time, Iuniverse was rated 1.5 stars for Customer service criterion in this category and it is 148 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Iuniverse has a higher rating than Iuniverse. Regarding Website criterion, consumers gave Authorhouse 2.1 stars and it is 64% greater than other in category. Iuniverse however was rated 1.9 stars and it is 52% greater than other in category.

Authorhouse and Iuniverse Rating Details

Customer service
1.6 (98 reviews)
1.5 (44 reviews)
Reviewer's quote

...company does not accept paypal as a payment method, but they should realise that asking for credit card details for a $1000 is a lot they are asking from a customer. Everybody uses paypal in America! I wanted to cancel my ALC subscription or otherwise I would be charged $9. 99 every month for something I did not...

neha

...Just like their comments to this complaint not a customer service response a smart allek who has obviously cashed the check already. I have nothing good to say about I Universe but would strongly suggest you go with someone else, anyone else. Read other complaints about this company...

PissedConsumer1164660
Product or Service Quality
1.8 (91 reviews)
1.8 (45 reviews)
Reviewer's quote

...Their product is professionally printed. 2. You must hire your own editor and proof your book over and over before submitting...

Carry

I've been wanting to get my novel published for a while now. Iuniverse caught wind of it like a bloodhound and made me an offer. "One fee, 3 installments, get everything you will need." That was a lie.They have been charging me for everything from editing, to marketing, to making me a website. They...

Logan S
Website
2.1 (90 reviews)
1.9 (43 reviews)
Reviewer's quote

...I have sent two comments to AuthorHouse through their comment page on their website and haven't gotten replies to those, either..

Abigail W

Furthermore I was told (was also in the contract) that there would be transparency and I could go on their website in order to track all sales. This has never happened! I published my book in 2012 and the site has NEVER been up! I like other authors that made the mistake of working with these...

Endya

Authorhouse and Iuniverse Pros and Cons

Pros
  • Very unsatisfied
  • Good final product
  • Didnt get this far
  • Design of my book
  • Contact person
  • Original promises that they eventually failed to fulfill
Cons
  • Fact that they misled me
  • Fact that they were evasive
  • Misled me
  • Force contract
  • I universe
  • Poor communicaiton

Authorhouse and Iuniverse Most Positive Reviews

Top rated reviews
5

I wrote a book (I was didn't know what I was doing).
They worked with me, my only problem was thier word check, I'm th...

5

The companies a *** joke, they purposely talked fast over the numbers and with normal words they talked average speed,...

Authorhouse and Iuniverse Most Critical Reviews

Lowest rated reviews
1

They provide bad service ..they own my grandma 9 years worth of royalties and will not pay her.... They deliberately man...

1

I can't even begin to tell you of their shake down process without my blood boiling. I did two books with iUniverse....

Authorhouse and Iuniverse Latest Reviews

Recent published reviews

My name is Loah Nazareno Lindo the Author of- Visions, Hope, and Glory my book was published on January 25th of...

Read all 409 reviews
1.1

This post is to let everyone who had a bad experience with Iuniverse. That if you call 317-232-6201 or 317-232-6330 for...

Read all 139 reviews

Authorhouse and Iuniverse Products and Services

Most reviewed product and services
  • Authorhouse Publishing Service (216 reviews)
  • Authorhouse Customer Care (19 reviews)
  • Iuniverse Publishing Service (57 reviews)
  • Iuniverse Customer Care (8 reviews)
  • Iuniverse Publicity Service (2 reviews)