PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Auntie Annes and Steak N Shake as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Auntie Annes
Steak N Shake

Auntie Annes and Steak N Shake Overview

Total reviews 300 3477
Company responses 0 0
Issues resolved 2 4

Auntie Annes and Steak N Shake Consumer Ratings

Rank
15 out of 161 in Coffeehouses and Bakeries category
138 out of 2634 in Cafes, Restaurants and Bars category
Customer service
13 in category
150 in category
Product or Service Quality
12 in category
141 in category
Discounts and Special Offers
9 in category
58 in category
Value for money
8 in category
86 in category

Auntie Annes and Steak N Shake Rating Details

Customer service
1.4 (141 reviews)
1.6 (1705 reviews)
Reviewer's quote

Bad service horrible customer service..

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...Called Steak and Shake customer service and received no response. Went to MacDonald's and actually got a milk shake. It is not the customers responsibility to resolve a merchants inadequate processes...

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Product or Service Quality
1.8 (114 reviews)
1.8 (1380 reviews)
Reviewer's quote

Bad service, and rude the lady was rude and did not wanna help..

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...The Worst customer service ever, and they will never get another dime from me or any of my family..

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Discounts and Special Offers
1.9 (113 reviews)
2.5 (1312 reviews)
Reviewer's quote

...Second, a special that has been with these locations for years suddenly changed. When asking for a manager, the manager stands smugly there as if to say, "Yah what do you want", doesn't try to resolve the issue. But another person making the pretzels is glib and disrespectful..

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... delivery through the app when the manager said we have delivery through our partners me as a customer how am I supposed to know this information when the app offers delivery and a few other good offers which I was refused my order online with kids meal and free fries was 17 went to 23 didnt get any of the offers....

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Value for money
2.2 (112 reviews)
2.8 (1214 reviews)
Reviewer's quote

Probably never mentioned it to the appropriate people either!!! Really you need to save yourself money and just close it down if you cant get someone in there that appreciates having a job especially in this time!!! I hate to see that but it is a waste of money especially if workers, especially...

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Placed a order I did not get my order and was charged to my card and store manager could not cancel my order and now I can not speak to no one at steak and shake to fix this issue very bad poorly customer service and steal your money also..

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Auntie Annes and Steak N Shake Pros and Cons

Pros
  • Pretzels are usually great
  • Available of all pretzels are made
  • I called in a complaint and no one has called me back yet
  • Food
  • Location
  • Price
Cons
  • Poor customer service
  • Food quality and rude employee
  • Staff was rude
  • Customer service
  • Service
  • Bad service

Auntie Annes and Steak N Shake Most Positive Reviews

Top rated reviews
5

This is in regards to my visit at the Citadel Store. Before i start with my issue i would like to say that my kids love...

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5

Positive the people are amazing thanks to Kellie Rhodes who works at the east Washington street Steak 'n Shake all the...

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5

Im at the Great Lakes Mall in mentor Oh.two of the most horribly unfriendly girls are working for your company. Bad...

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5

my mother and me went to the steak and shake on 86th street zionsville ind and we were seating and after we placed our...

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Auntie Annes and Steak N Shake Most Critical Reviews

Lowest rated reviews
1

Apparently it doesn't matter whether its 10:00 a.m. or 2:00 p.m. Auntie Anne's is in the gutter. The quality of food is...

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1

I think this is the first time I have walked out of an eatery before being seated. The attitude of this, and I use this...

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1

They refused to sell me a beverage 10 minutes before closing time, I go there often so I know the schedule and they clos...

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1

When we got there we had to wait over an hour to get our food and the floors were dirty and it looked liked no one had...

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Auntie Annes and Steak N Shake Latest Reviews

Recent published reviews
3

So not hI stood in line for about ten minutes before being able to order, which I chopped up to it being corona virus...

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1.2

The girl took my card then asked me if I wanted a receipt. I said no, when I got home I checked my bank statement and...

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1

Advised the cash register representative that there were too many flies in the store, and she got upset when I told her...

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1.2

I was at Main Street Branson location and asked if I could have egg white only on my breakfast sandwich because egg...

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Auntie Annes and Steak N Shake Products and Services

Most reviewed product and services
  • Auntie Annes Pretzel (61 reviews)
  • Auntie Annes Customer Care (48 reviews)
  • Auntie Annes Manager (23 reviews)
  • Steak N Shake Customer Care (585 reviews)
  • Steak N Shake Manager (283 reviews)
  • Steak N Shake Drive-through (273 reviews)