PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Auntie Annes and Dairy Queen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Auntie Annes
Dairy Queen

Auntie Annes and Dairy Queen Overview

Total reviews
295
288
Company responses
0
0
Issues resolved
2
3

Auntie Annes and Dairy Queen Consumer Ratings

Rank
14 out of 158 in Coffeehouses and Bakeries category
202 out of 2614 in Cafes, Restaurants and Bars category
Customer service
13 in category
137 in category
Product or Service Quality
12 in category
145 in category
Value for money
8 in category
142 in category
Discounts and Special Offers
7 in category
132 in category

Auntie Annes and Dairy Queen Rating Details

Customer service
1.4 (137 reviews)
1.7 (130 reviews)
Reviewer's quote

Bad service horrible customer service..

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Very poor customer service. Was given the wrong blizzard, with no spoon. No dipping sauce for my chicken strips answer no napkins..

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Product or Service Quality
1.8 (111 reviews)
1.7 (100 reviews)
Reviewer's quote

Bad service, and rude the lady was rude and did not wanna help..

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I was wanting to go eat and we asked if we could take my service dog in and was told no. This is against the law to deny and service animal to be with their disabled human. I want something don't its the dairy queen in coahoma texas...

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Value for money
2.1 (108 reviews)
2 (89 reviews)
Reviewer's quote

When I approached the register the young man made a hand gesture for money but there was no telling of the price so I had no idea how much my total was. When I look down at the register there was no total amount indicated so I told the young man there is no total, how much do I owe you. He rolled...

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...At 8:00, I went to the girl at the front to voice my concerns and requested my money back. The shift manager came out and told me they were short staffed and that was the reason our order had been delayed. Miraculously, two sundaes popped up while we were talking and we decided to stay...

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Discounts and Special Offers
2 (108 reviews)
1.9 (95 reviews)
Reviewer's quote

...Second, a special that has been with these locations for years suddenly changed. When asking for a manager, the manager stands smugly there as if to say, "Yah what do you want", doesn't try to resolve the issue. But another person making the pretzels is glib and disrespectful..

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I ordered a lot of blizzards an when i got home i was missing 2 an i also ordered the triple chocolate brownie with an extra Brownie and I did not receive the extra brownie

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Auntie Annes and Dairy Queen Pros and Cons

Pros
  • Pretzels are usually great
  • I called in a complaint and no one has called me back yet
  • Great food
  • Ice cream
  • Taste of the food
  • Staff is always nice
Cons
  • Poor customer service
  • Food quality and rude employee
  • Staff was rude
  • Employees
  • Customer service
  • Bad attitude

Auntie Annes and Dairy Queen Most Positive Reviews

Top rated reviews
5

This is in regards to my visit at the Citadel Store. Before i start with my issue i would like to say that my kids love...

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5

Hi I do not want to complain because I love your ice cream and all your stores. I have a wife that is having a birthday...

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5

Im at the Great Lakes Mall in mentor Oh.two of the most horribly unfriendly girls are working for your company. Bad...

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5

I have had a lot of C&D in my time and make a pretty good pot myself. HOWEVER, these a DELICIOUS!!! Everything about...

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Auntie Annes and Dairy Queen Most Critical Reviews

Lowest rated reviews
1

Apparently it doesn't matter whether its 10:00 a.m. or 2:00 p.m. Auntie Anne's is in the gutter. The quality of food is...

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1

I just left this establishment. I go here every other day since I own a store down the street. There was no one to...

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1

They refused to sell me a beverage 10 minutes before closing time, I go there often so I know the schedule and they clos...

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1

I phoned in a order of popcorn chicken at the Dairy Queen @ 13341 I-20 W, Tyler, TX. The person that answered the...

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Auntie Annes and Dairy Queen Latest Reviews

Recent published reviews
No votes

Bad service and no pretzel .

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1

We went to the Dairy Queen in Valleyview, AB.
What a horrible experience!! We ordered 2 Sundaes and a chocolate dipped co...

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4.5

When I arrived to Meijer where auntie Anne's is located the lady stated how can I help you as she was doing pretzels in...

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1

I tried your store once again, against my better knowledge. Entered driveup at 9:10. 4 cars ahead of me. At 9:20, I...

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Auntie Annes and Dairy Queen Products and Services

Most reviewed product and services
  • Auntie Annes Pretzel (61 reviews)
  • Auntie Annes Customer Care (47 reviews)
  • Auntie Annes Manager (23 reviews)
  • Dairy Queen Customer Care (36 reviews)
  • Dairy Queen Ice Cream (23 reviews)
  • Dairy Queen Manager (19 reviews)