PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mercedes Benz and Audi as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mercedes Benz
Audi

Mercedes Benz and Audi Overview

Total reviews
201
72
Company responses
0
0
Issues resolved
3
1

Mercedes Benz was first mentioned on PissedConsumer on Feb 5, 2008 and since then this brand received 201 reviews. It is 129 reviews more than Audi received since Nov 20, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Mercedes Benz customer support team and Audi customer service.

Mercedes Benz and Audi Consumer Ratings

Rank
43 out of 1020 in Auto category
71 out of 1020 in Auto category
Customer service
51 in category
65 in category
Product or Service Quality
42 in category
45 in category
Staff
21 in category
49 in category

According to consumer ratings and reviews, Mercedes Benz ranks 28 points higher in the Auto category than Audi. People gave Mercedes Benz 1.4 stars for Customer service criterion in Auto category and it is 81 points higher than the worst rated brand in this category. At the same time, Audi was rated 1.2 stars for Customer service criterion in this category and it is 67 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Audi has a higher rating than Audi. Regarding Staff criterion, consumers gave Mercedes Benz 2.2 stars and it is 84% greater than other in category. Audi however was rated 1.6 stars and it is 63% greater than other in category.

Mercedes Benz and Audi Rating Details

Customer service
1.4 (47 reviews)
1.2 (33 reviews)
Reviewer's quote

Given the reputation M-B has for superior customer service, I was a little perplexed at this situation but later came to the conclusion that if you are frequently dealing with unhappy M-B vehicle owners, you probably learn not to return phone calls. In summary, I was so upset at this life...

Terry S

...As an update, I did hear back from Audi America Customer Service. My letter to the CEO got passed to them to complete the circle by saying how sorry they were for my experience. Nothing more, so this is how Audi stands behind a car...

Charles S
Product or Service Quality
1.7 (43 reviews)
1.7 (28 reviews)
Reviewer's quote

Four months later and 20,yes, 20 service appointments later, they were unable to fix the ABC service light. Supposedly, they even had a Mercedes Benz engineer come to their dealership to look at the car, since they had been unable to fix it for the prior 19 times. Meanwhile, for the days that the...

Azell

I leased an Audi 3 years ago purchased excess wear and tear, tire package and service plan. After I turned car in I received a bill for last payment, turn in fee and wear and tear. I called and had to remind them that I had excess wear and tear...

Michael S
Staff
2.2 (36 reviews)
1.6 (28 reviews)
Reviewer's quote

Last summer I received a letter from Mercedes-Benz USA stating that the Takata airbag for the right front passenger seat of my 2015 GLK has the potential to malfunction, "possibly causing serious injury or death". Mercedes has initiated a recall for that airbag. But both corporate Mercedes and my...

Leonard A

...The part came off more as time went on, by the contact of the road and the lack of attention of the staff. If the issue I reported would have been properly analyzed, this would not have become an issue. However, it did...

Manuel

Mercedes Benz and Audi Pros and Cons

Pros
  • Good performance
  • Have a real human at phone
  • Comfy ride
  • Yet to know
  • You suppouse it has good quality
  • Vehicle
Cons
  • Customer service
  • Bad service
  • Warranty
  • Customer service
  • Accountability
  • Service dept

Mercedes Benz and Audi Most Positive Reviews

Top rated reviews
5

Dear sir,
I'm your customer for 50 years, I'm 78 years old and I have Merc. 250CE from 1970 in my garage and other 3 merc...

4

I purchased my Audi A4 in February/March of 2014. My vehicle was actually a 2013 model that had been used by the...

Mercedes Benz and Audi Most Critical Reviews

Lowest rated reviews
1

I travelled Monday morning on Mercedez Benz this week only from Patiala to Chandigarh. The Journey I had was even worse...

1

Own an Audi A4 S Line 2.0 TDI, the higher range of the model. On 85000 miles, 6 years old, full service history, the eng...

Mercedes Benz and Audi Latest Reviews

Recent published reviews
2.6

Last summer I received a letter from Mercedes-Benz USA stating that the Takata airbag for the right front passenger...

Read all 201 reviews

I want to have the first country registered my car

Read all 72 reviews

Mercedes Benz and Audi Products and Services

Most reviewed product and services
  • Mercedes Benz Car (130 reviews)
  • Mercedes Benz Car Repair (7 reviews)
  • Mercedes Benz Customer Care (5 reviews)
  • Audi Car (37 reviews)
  • Audi Auto Leasing (5 reviews)
  • Audi Customer Care (5 reviews)