PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Audi and Mercedes Benz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Audi
Mercedes Benz

Audi and Mercedes Benz Overview

Total reviews
68
197
Company responses
0
0
Issues resolved
1
3

Mercedes Benz was first mentioned on PissedConsumer on Feb 5, 2008 and since then this brand received 197 reviews. It is 129 reviews more than Audi received since Nov 20, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Mercedes Benz customer support team than with Audi customer service.

Audi and Mercedes Benz Consumer Ratings

Rank
68 out of 1243 in Auto category
43 out of 1243 in Auto category
Customer service
64 in category
48 in category
Staff
47 in category
22 in category
Product or Service Quality
42 in category
41 in category

According to consumer ratings and reviews, Mercedes Benz ranks 25 points higher in the Auto category than Audi. People gave Audi 1.3 stars for Customer service criterion in Auto category and it is 68 points higher than the worst rated brand in this category. At the same time, Mercedes Benz was rated 1.5 stars for Customer service criterion in this category and it is 84 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Mercedes Benz has a higher rating than Audi. Regarding Product or Service Quality criterion, consumers gave Audi 1.7 stars and it is 68% greater than other in category. Mercedes Benz however was rated 1.7 stars and it is 69% greater than other in category.

Audi and Mercedes Benz Rating Details

Customer service
1.3 (31 reviews)
1.5 (45 reviews)
Reviewer's quote

...As an update, I did hear back from Audi America Customer Service. My letter to the CEO got passed to them to complete the circle by saying how sorry they were for my experience. Nothing more, so this is how Audi stands behind a car...

Charles S

Four months later and 20,yes, 20 service appointments later, they were unable to fix the ABC service light. Supposedly, they even had a Mercedes Benz engineer come to their dealership to look at the car, since they had been unable to fix it for the prior 19 times. Meanwhile, for the days that the...

Azell
Staff
1.6 (27 reviews)
2.2 (34 reviews)
Reviewer's quote

...The part came off more as time went on, by the contact of the road and the lack of attention of the staff. If the issue I reported would have been properly analyzed, this would not have become an issue. However, it did...

Manuel

I leased a 2016 C300 4matic. WORST car ever. Nothing worked, especially the safety features (forward collision etc) even the navigation didn't work-not because of 16 satellites being bad, but because of a serious software issue with the car-preprogrammed by dealer with my home address, 3 times I...

Hillary F
Product or Service Quality
1.7 (26 reviews)
1.7 (41 reviews)
Reviewer's quote

Ist time at this dealership..came in for recall install. Told rep my surprise at discovering no remote start option on key fob. He replied.." Audi assumes that people who buy this car have a garage"..how arrogant!

PissedConsumer1458822

...They don’t stand by their product or workmanship. Simply unbelievable..

Bobby c

Audi and Mercedes Benz Pros and Cons

Pros
  • Vehicle
  • Style and comfort when new
  • Salesman stephen
  • Good performance
  • Have a real human at phone
  • Comfy ride
Cons
  • Customer service
  • Accountability
  • Audi financial services ability to execute
  • Customer service
  • Bad service
  • Warranty

Audi and Mercedes Benz Most Positive Reviews

Top rated reviews
4

I purchased my Audi A4 in February/March of 2014. My vehicle was actually a 2013 model that had been used by the...

5

Dear sir,
I'm your customer for 50 years, I'm 78 years old and I have Merc. 250CE from 1970 in my garage and other 3 merc...

Audi and Mercedes Benz Most Critical Reviews

Lowest rated reviews
1

Own an Audi A4 S Line 2.0 TDI, the higher range of the model. On 85000 miles, 6 years old, full service history, the eng...

1

I travelled Monday morning on Mercedez Benz this week only from Patiala to Chandigarh. The Journey I had was even worse...

Audi and Mercedes Benz Latest Reviews

Recent published reviews
2.4

Good Afternoon,
The following message is to voice my complaint regarding my terrible experience at your Coral Springs Aud...

Read all 68 reviews

A simple recommendation. Level of steering is normal steering angle is state as zero. If we turn steering towards clockw...

Read all 197 reviews

Audi and Mercedes Benz Products and Services

Most reviewed product and services
  • Audi Car (36 reviews)
  • Audi Auto Leasing (5 reviews)
  • Audi Customer Care (5 reviews)
  • Mercedes Benz Car (130 reviews)
  • Mercedes Benz Car Repair (7 reviews)
  • Mercedes Benz Customer Care (5 reviews)