PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Audi and Lexus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Audi
Lexus

Audi and Lexus Overview

Total reviews
68
109
Company responses
0
0
Issues resolved
1
1

Lexus was first mentioned on PissedConsumer on Feb 12, 2007 and since then this brand received 109 reviews. It is 41 reviews more than Audi received since Nov 20, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Audi customer support team and Lexus customer service.

Audi and Lexus Consumer Ratings

Rank
67 out of 1242 in Auto category
72 out of 1242 in Auto category
Customer service
63 in category
55 in category
Staff
47 in category
51 in category
Product or Service Quality
40 in category
68 in category

According to consumer ratings and reviews, Audi ranks 5 points higher in the Auto category than Lexus. People gave Audi 1.3 stars for Customer service criterion in Auto category and it is 68 points higher than the worst rated brand in this category. At the same time, Lexus was rated 1.4 stars for Customer service criterion in this category and it is 76 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Audi has a higher rating than Lexus. Regarding Product or Service Quality criterion, consumers gave Audi 1.7 stars and it is 69% greater than other in category. Lexus however was rated 1.1 stars and it is 51% worse than other in category.

Audi and Lexus Rating Details

Customer service
1.3 (31 reviews)
1.4 (32 reviews)
Reviewer's quote

...As an update, I did hear back from Audi America Customer Service. My letter to the CEO got passed to them to complete the circle by saying how sorry they were for my experience. Nothing more, so this is how Audi stands behind a car...

Charles S

I am not happy with Lexus service. I bought a new RX350 in September 2017. I only got one free maintenance service in January , 2019, when the car had only 3,179 miles...

PissedConsumer1637243
Staff
1.6 (27 reviews)
1.5 (32 reviews)
Reviewer's quote

...The part came off more as time went on, by the contact of the road and the lack of attention of the staff. If the issue I reported would have been properly analyzed, this would not have become an issue. However, it did...

Manuel

We purchased a 2016 Lexus RX350 with a panoramic sun roof among other options. I have had to put my vehicle in the shop now three times now as the sun roof does not work properly. The first time was less than six months of purchase of the vehicle. The dealership has replaced the plastic guide rails...

Jackie L
Product or Service Quality
1.7 (26 reviews)
1.1 (27 reviews)
Reviewer's quote

Ist time at this dealership..came in for recall install. Told rep my surprise at discovering no remote start option on key fob. He replied.." Audi assumes that people who buy this car have a garage"..how arrogant!

PissedConsumer1458822

...(“Consumer fraud occurs when a product or service does not perform as advertised”. ) The “Road Sign Assist” does not work no matter what you do. Lexus so called “Technology Specialist” and Lexus engineers are unable to fix the problem as of January 9, 2019...

PETER D

Audi and Lexus Pros and Cons

Pros
  • Vehicle
  • Style and comfort when new
  • Salesman stephen
  • Safe car
  • I thought i got a good price
  • Friendly
Cons
  • Customer service
  • Accountability
  • Audi financial services ability to execute
  • Service
  • Horrible customer service
  • Quality

Audi and Lexus Most Positive Reviews

Top rated reviews
4

I purchased my Audi A4 in February/March of 2014. My vehicle was actually a 2013 model that had been used by the...

3.7

I too own a 2006 Lexus GX470 and had the same issue with the undercarriage rusting out. I have owned the car for 7...

Audi and Lexus Most Critical Reviews

Lowest rated reviews
1

Own an Audi A4 S Line 2.0 TDI, the higher range of the model. On 85000 miles, 6 years old, full service history, the eng...

1

I brought my SUV in to Longo Lexus for problems with the car dying, cannot start and battery completely dead. They check...

Audi and Lexus Latest Reviews

Recent published reviews
2.4

Good Afternoon,
The following message is to voice my complaint regarding my terrible experience at your Coral Springs Aud...

Read all 68 reviews

After making arrangements for my car to have the sunroof rails replaced. This was not successful. The next step now is...

Read all 109 reviews

Audi and Lexus Products and Services

Most reviewed product and services
  • Audi Car (36 reviews)
  • Audi Auto Leasing (5 reviews)
  • Audi Customer Care (5 reviews)
  • Lexus Car (44 reviews)
  • Lexus Customer Care (4 reviews)
  • 2016 Lexus Rx 350 Car (4 reviews)