PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and Yelp as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
Yelp

ATT and Yelp Overview

Total reviews 6047 800
Company responses 0 0
Issues resolved 29 5

ATT and Yelp Consumer Ratings

Rank
285 out of 1436 in Telecommunications category
20 out of 169 in Review Websites and Directories category
Customer service
257 in category
13 in category
Product or Service Quality
181 in category
19 in category
Website
235 in category
17 in category
Reliability
164 in category
13 in category

ATT and Yelp Rating Details

Customer service
1.2 (1712 reviews)
1.2 (429 reviews)
Reviewer's quote

...We've dealt with customer service representatives and supervisors/managers on multiple occasions. each apologizing that we are having to deal with this again and promising that they have now handled it and we should never hear about it again...

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...They apparently do not care about customer service at all..

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Product or Service Quality
1.7 (1476 reviews)
1.2 (386 reviews)
Reviewer's quote

...I have DirectTV and 2 phones on wireless and spent hundreds of dollars a month with ATT and then get this kind of service..

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...This is the worst customer service we have ever dealt with when working with an advertising company. We filled out the payment inquiry form that was sent to us but that is as far as we have gotten. This is extremely disappointing and I would appreciate being contacted and that amount refunded..

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Website
1.8 (1329 reviews)
1.5 (404 reviews)
Reviewer's quote

...three months and I cant believe the poor service that they offer customer support technical assistance is horrific you cannot get no information on their website on the corporate website it takes you all back to the same number same damn problems they dont want to resolve issues! They installed or rented to us a modem router that connects our phone line our landline and Internet on a modem they changed all the wiring they did everything a couple years back basically what they installed is horrible the router oh my God the router modem two wire gateway piece modem 8268 AC, this product this router modem has the...

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...I think they have inflated the number of clicks on my website and those inquires are for types of services we do not normally perform. I believe they must have people who are doing the clicks and making fraudulent requests for service..

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Reliability
1.6 (910 reviews)
1.2 (394 reviews)
Reviewer's quote

...There is no reliability and no one is ready to take responsibly. Also customer service call goes to some offshore location. They don't try to understand your problem and don't care about customer..

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Hi, no one from Yelp contact me back. Bad business

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ATT and Yelp Pros and Cons

Pros
  • Installation technician
  • Price
  • Coverage area
  • Were nice to me at the beginning
  • Terrable
  • Biased
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Customer service
  • Yelp is commiting internet extortion
  • Unsure of integrity of the company

ATT and Yelp Most Positive Reviews

Top rated reviews
5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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5

Our business recently received several positive reviews from legitimate existing live people - our customers. We were...

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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5

Excellent company to work with. Excellent customer service, very professional installers, execellent electricians....

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ATT and Yelp Most Critical Reviews

Lowest rated reviews
1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

Why did yelp remove my negative post for Athenix Institute in Irvine Ca.
Athenix flagged and yelp removed it asap... why...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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1

Yelp Reviews, which ever way the wind blows. I left a 5-star review for a dental surgeon in Stamford which displayed as...

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ATT and Yelp Latest Reviews

Recent published reviews
No votes

My doorbell rang just before 2pm on Tuesday September 14th. I looked out the window to a man waving at me. I could see...

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1

We were hounded by Yelp to allow them to prove to us that Yelp Ads were all the rage and what we needed to make our...

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1

I have never dealt with a company as large as ATT with so few ethics. We've dealt with customer service representatives...

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1

Hi, no one from Yelp contact me back. Bad business

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ATT and Yelp Products and Services

Most reviewed product and services
  • Att Phone Service (757 reviews)
  • Att Internet Service (660 reviews)
  • Att Customer Care (430 reviews)
  • Yelp Review Listing (209 reviews)
  • Yelp Advertisement (92 reviews)
  • Yelp Customer Care (56 reviews)